I love Dunkin’ Donuts, but just got a chocolate Boston Kreme from this location and the cream tasted spoiled. I had to spit it out it was so nasty…tasted like spoiled milk. I tried to call instead of leaving a review, but no answer. I’m leaving this review bc this is unacceptable. Please do better and put out fresh donuts only.
Food: 1
Mechelle C Whelan
Yummy Donuts and
Atmosphere: 5
Food: 5
Service: 5
Priscilla Real
Good place, iced coffee is great.
Steven Beaulieu
Great location, and the staff was very polite. They seem to always be short staffed, but the employees make it work.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Dunkin' Refreshers
Damian Concordia
Wife and I love coming here because they never miss! Attention to detail by the staff is bar none!
Atmosphere: 5
Food: 5
Service: 5
Jeffrey V. Craig
Straight forward donut shop. Every employee has the upmost respect to their appointed task. Great customer service and friendly. Best Dunkin Donuts in Southern California. Every other store seems to be struggling either with their demographics, their sense of inclusion, store upkeep. Not this Location. Perfection.
I go here at night at 830 pm. I always order a small americano because they don't want to brew a fresh coffee because of being lazy to clean up the coffee machine.
Carolina Reaper
Chris was excellent at serving me , great customer care and kind welcoming attitude.
N B
This place is 99% young adults and teenagers. Usually busy chatting up a storm about personal stuff before serving you. My drinks were made wrong 80% of the time. Only time it wasn't messed up is when I ordered a black ice coffee.I stopped coming to this one because one of the female workers was ringing someone up, took cash with their bare hand. Asked me for my order which I ordered a few donuts for my kid but she grabbed the donuts with her infested money hand. Didn't use the parchment or wax paper they use to grab the donut. I saw that and said you know what. Nope, nevermind and just left. No glove, no paper, just money infested hands. No no no. Especially when it's for my child...heck no.
Service was terrible. We were on our way to a baseball game in LA and thought we’d stop by for coffee and a quick bite before jumping on the road. Ordered 4 drinks and 4 food items. We got our drinks in a normal time frame, but the food wait was ridiculous. I kept noticing others grab their items and go, so 15 minutes in I asked the person behind the counter if she could check on our order. It happened to be a manager and her response was “they are probably still working on it”. I let it go but more time passed and I asked a second worker, she said “if it’s food, they are probably still working on it”. Is it hard to just look at my order and confirm, I continued to wait, and saw the guy that been in line after me upset about his order being wrong. Shortly after, my food items came through. As I’m picking up my food, I hear the manager (same one I had inquired with before) talk to her staff about comping or doing something for the man since he had waited so long. He was there AFTER me. Do you have ANY awareness! I didn’t even get an Im sorry your order took so long. Literally this ended up being a 30 minute stop, that I regret making.
Atmosphere: 1
Food: 1
Service: 1
Arizbe Ramirez
Everyone there is always friendly! Great customer service. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Hash Browns, Dunkin
Victoria Casas
This was the worst customer service experience. Coffee is terrible and the employees give attitude and are careless with the way food is handled.
Atmosphere: 1
Food: 1
Service: 1
Project Entry
This is the Dunkin Donuts store that really values their customers. ??I went to get my free donut this morning. I ordered a medium hot hazelnut coffee. The staff made a mistake. She served me iced coffee instead.I told the staff, and she said she will give me a large hot coffee instead of a medium one.When she came back, she brought me two cups of coffee. She told me sorry about the mistake. So she made me not only one large hazelnut coffee, but also a medium sized one.❤️❤️❤️It is fine to make mistakes by taking orders, as long as they correct the mistakes.I really feel grateful today. And thanks to that staff (sorry I didn't remember her name). She made my day.☺️☺️☺️☺️☺️
Atmosphere: 5
Food: 5
Service: 5
Mark L
Order was wrong. I get it you are busy. Hire someone to check accuracy.
I love Dunkin’ Donuts, but just got a chocolate Boston Kreme from this location and the cream tasted spoiled. I had to spit it out it was so nasty…tasted like spoiled milk. I tried to call instead of leaving a review, but no answer. I’m leaving this review bc this is unacceptable. Please do better and put out fresh donuts only.
Food: 1
Yummy Donuts and
Atmosphere: 5
Food: 5
Service: 5
Good place, iced coffee is great.
Great location, and the staff was very polite. They seem to always be short staffed, but the employees make it work.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Dunkin' Refreshers
Wife and I love coming here because they never miss! Attention to detail by the staff is bar none!
Atmosphere: 5
Food: 5
Service: 5
Straight forward donut shop. Every employee has the upmost respect to their appointed task. Great customer service and friendly. Best Dunkin Donuts in Southern California. Every other store seems to be struggling either with their demographics, their sense of inclusion, store upkeep. Not this Location. Perfection.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts, Iced Latte, Hash Browns
Sugar
Atmosphere: 5
Food: 5
Service: 5
I go here at night at 830 pm. I always order a small americano because they don't want to brew a fresh coffee because of being lazy to clean up the coffee machine.
Chris was excellent at serving me , great customer care and kind welcoming attitude.
This place is 99% young adults and teenagers. Usually busy chatting up a storm about personal stuff before serving you. My drinks were made wrong 80% of the time. Only time it wasn't messed up is when I ordered a black ice coffee.I stopped coming to this one because one of the female workers was ringing someone up, took cash with their bare hand. Asked me for my order which I ordered a few donuts for my kid but she grabbed the donuts with her infested money hand. Didn't use the parchment or wax paper they use to grab the donut. I saw that and said you know what. Nope, nevermind and just left. No glove, no paper, just money infested hands. No no no. Especially when it's for my child...heck no.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Service was terrible. We were on our way to a baseball game in LA and thought we’d stop by for coffee and a quick bite before jumping on the road. Ordered 4 drinks and 4 food items. We got our drinks in a normal time frame, but the food wait was ridiculous. I kept noticing others grab their items and go, so 15 minutes in I asked the person behind the counter if she could check on our order. It happened to be a manager and her response was “they are probably still working on it”. I let it go but more time passed and I asked a second worker, she said “if it’s food, they are probably still working on it”. Is it hard to just look at my order and confirm, I continued to wait, and saw the guy that been in line after me upset about his order being wrong. Shortly after, my food items came through. As I’m picking up my food, I hear the manager (same one I had inquired with before) talk to her staff about comping or doing something for the man since he had waited so long. He was there AFTER me. Do you have ANY awareness! I didn’t even get an Im sorry your order took so long. Literally this ended up being a 30 minute stop, that I regret making.
Atmosphere: 1
Food: 1
Service: 1
Everyone there is always friendly! Great customer service. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Hash Browns, Dunkin
This was the worst customer service experience. Coffee is terrible and the employees give attitude and are careless with the way food is handled.
Atmosphere: 1
Food: 1
Service: 1
This is the Dunkin Donuts store that really values their customers. ??I went to get my free donut this morning. I ordered a medium hot hazelnut coffee. The staff made a mistake. She served me iced coffee instead.I told the staff, and she said she will give me a large hot coffee instead of a medium one.When she came back, she brought me two cups of coffee. She told me sorry about the mistake. So she made me not only one large hazelnut coffee, but also a medium sized one.❤️❤️❤️It is fine to make mistakes by taking orders, as long as they correct the mistakes.I really feel grateful today. And thanks to that staff (sorry I didn't remember her name). She made my day.☺️☺️☺️☺️☺️
Atmosphere: 5
Food: 5
Service: 5
Order was wrong. I get it you are busy. Hire someone to check accuracy.