I loved the food, and the customer service was great!!!
Atmosphere: 3
Food: 4
Service: 4
Sergio Mayoral Jr
Good chicken!
Atmosphere: 4
Food: 4
Service: 4
Alejandra Elizabeth Aviña Lomeli
Excellent service! Mainly Miss Flor, she is very kind!!!!!
Atmosphere: 5
Food: 5
Service: 5
Carolina Sand
Excellent customer service and Deli everything.
Atmosphere: 5
Food: 5
Service: 5
Rory Miller
This food is delicious never had anything but deliciousnessVegetarian options: Can order it specialDietary restrictions: Your choiceParking: You can park anywhereKid-friendliness: Lot's of room for diningWheelchair accessibility: One floor
Have seen such an improvement in new ownership. Thank you for the great food and experience!
Melany Covarrubias
It's a nice place! They have a very good attitude and sometimes they are in a hurry but they do the best they can. I love this place, it's full of positive vibes.
So I usually dont give that low of a rating for this place but just this location in general on H street in Chula Vista off the 5 freeway… This is the third time where the employees are too concerned about smoking weed where they even stand under the vent to do so and think its a joke… the manager all he does is laugh along with them… seems so childish… mainly all the employees all they worry about is smoking weed on their break.. i had to wait just to place my order because the male at the register was outside smoking weed and it wasn't even his break time… then comes in and ask if i had been waiting for a while and just starts laughing…they need to be careful who they hire and make a more strict guideline for their employees, especially when a city food administrator is trying to have a meal…
Service: 1
Byron Vanzandt
We left CA years ago, but always missed the unique taste of El Pollo! This trip back we had the pleasure of stopping in to see if they were still good. To my surprise it was GREAT!! What flavor!!! Love love love their chicken.
Atmosphere: 5
Food: 5
Service: 5
Alberto Hernandez
Went to this pollo loco drive thru orders what was on the menu super simple 1.a fire grilled classic chicken burrito $7 dollar meal I was rang up for a tinga burrito wth!?etc. 2. $11.00Street corn double chicken salad! Sound like a large salad ? well minimal salad & 4 small cubes of chicken and no corn & with no dressing!Drive off 3 miles down the road to find this out it smh! They have these kids with no training from a manager named Luis and a acting manager selesta that can't even make sure customers are getting their orders right and getting what they paid for . Talk about quality control at its lowest! I wouldn't recommend this place poor quality.
I just went through the drive thru and didn’t have the best experience with one of the staff. When I was ordering at the beginning of the drive through I clearly said I didn’t want pico on burrito. Simple. But when I went to the window I can hear a girl repeating my order to the other guys. But I noticed she didn’t mention “no pico”.. so when a guy came in to ring me up I just confirmed no pico, so he tells them in the back “no pico In the avocado burrito”. And you can hear the same girl who took my order saying in Spanish “ Pero ya lo hice” and he told her “ well take it off” and she kept talking in Spanish “haci se lo voy a dar”. The guy was very nice and I told him that I definitely told her in advance I didn’t want pico. She kept saying things in the back but I heard everything through the window. Then she kept saying “le voy a decir algo” and the guy was making a face not to say anything. But she came to the window all confident trying to tell me next time I need to order that when I’m ordering in the beginning and not at the end when I’m paying. Which I continue to tell her that I did… at the end she gave me my food and said have a great day like if nothing happenedIt’s not my fault she forgot my specifications. The guy that rung me up was very nice, but she wasn’t. She needs to know that you can hear everything through the window and needs to improve her customer service.
Atmosphere: 1
Food: 4
Service: 1
Sabrena Gomez
I went for the birria . The consome (soup) was so gross. And then the quesabirra was burnt . I would not recommend. Just Go To A Actual Taco Spot !
Atmosphere: 3
Food: 1
Service: 2
Dolores Aguilar
Good services
Nico Ricoy Photo
If you want fresh tasting pollo, beware.I ordered drive through and plain and simple, the chicken looked and tasted very old. Every piece (8 peice) didn't have that signature taste that I have come to expect from EPL. Very very far from it, in fact. Their classic pico de gallo salsa? Nope. Tasted as if it had been sitting for a while. Frankly, it tasted like old tomatos. Definitely not fresh. Their beans and rice thankfully was the only thing that was on par.
Food: 1
Service: 5
Steven Boysan Kane
I placed an order for pick up and when I arrived, the door was locked. I saw other customers inside. When one walked out, I walked in. I asked why the door was locked. No one could tell me. They ignored me. Poor service!
I loved the food, and the customer service was great!!!
Atmosphere: 3
Food: 4
Service: 4
Good chicken!
Atmosphere: 4
Food: 4
Service: 4
Excellent service! Mainly Miss Flor, she is very kind!!!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service and Deli everything.
Atmosphere: 5
Food: 5
Service: 5
This food is delicious never had anything but deliciousnessVegetarian options: Can order it specialDietary restrictions: Your choiceParking: You can park anywhereKid-friendliness: Lot's of room for diningWheelchair accessibility: One floor
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Nachos Chicken, Double Chicken Avocado Salad, Guacamole
Have seen such an improvement in new ownership. Thank you for the great food and experience!
It's a nice place! They have a very good attitude and sometimes they are in a hurry but they do the best they can. I love this place, it's full of positive vibes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Chicken Avocado Burrito, Guacamole
So I usually dont give that low of a rating for this place but just this location in general on H street in Chula Vista off the 5 freeway… This is the third time where the employees are too concerned about smoking weed where they even stand under the vent to do so and think its a joke… the manager all he does is laugh along with them… seems so childish… mainly all the employees all they worry about is smoking weed on their break.. i had to wait just to place my order because the male at the register was outside smoking weed and it wasn't even his break time… then comes in and ask if i had been waiting for a while and just starts laughing…they need to be careful who they hire and make a more strict guideline for their employees, especially when a city food administrator is trying to have a meal…
Service: 1
We left CA years ago, but always missed the unique taste of El Pollo! This trip back we had the pleasure of stopping in to see if they were still good. To my surprise it was GREAT!! What flavor!!! Love love love their chicken.
Atmosphere: 5
Food: 5
Service: 5
Went to this pollo loco drive thru orders what was on the menu super simple 1.a fire grilled classic chicken burrito $7 dollar meal I was rang up for a tinga burrito wth!?etc. 2. $11.00Street corn double chicken salad! Sound like a large salad ? well minimal salad & 4 small cubes of chicken and no corn & with no dressing!Drive off 3 miles down the road to find this out it smh! They have these kids with no training from a manager named Luis and a acting manager selesta that can't even make sure customers are getting their orders right and getting what they paid for . Talk about quality control at its lowest! I wouldn't recommend this place poor quality.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just went through the drive thru and didn’t have the best experience with one of the staff. When I was ordering at the beginning of the drive through I clearly said I didn’t want pico on burrito. Simple. But when I went to the window I can hear a girl repeating my order to the other guys. But I noticed she didn’t mention “no pico”.. so when a guy came in to ring me up I just confirmed no pico, so he tells them in the back “no pico In the avocado burrito”. And you can hear the same girl who took my order saying in Spanish “ Pero ya lo hice” and he told her “ well take it off” and she kept talking in Spanish “haci se lo voy a dar”. The guy was very nice and I told him that I definitely told her in advance I didn’t want pico. She kept saying things in the back but I heard everything through the window. Then she kept saying “le voy a decir algo” and the guy was making a face not to say anything. But she came to the window all confident trying to tell me next time I need to order that when I’m ordering in the beginning and not at the end when I’m paying. Which I continue to tell her that I did… at the end she gave me my food and said have a great day like if nothing happenedIt’s not my fault she forgot my specifications. The guy that rung me up was very nice, but she wasn’t. She needs to know that you can hear everything through the window and needs to improve her customer service.
Atmosphere: 1
Food: 4
Service: 1
I went for the birria . The consome (soup) was so gross. And then the quesabirra was burnt . I would not recommend. Just Go To A Actual Taco Spot !
Atmosphere: 3
Food: 1
Service: 2
Good services
If you want fresh tasting pollo, beware.I ordered drive through and plain and simple, the chicken looked and tasted very old. Every piece (8 peice) didn't have that signature taste that I have come to expect from EPL. Very very far from it, in fact. Their classic pico de gallo salsa? Nope. Tasted as if it had been sitting for a while. Frankly, it tasted like old tomatos. Definitely not fresh. Their beans and rice thankfully was the only thing that was on par.
Food: 1
Service: 5
I placed an order for pick up and when I arrived, the door was locked. I saw other customers inside. When one walked out, I walked in. I asked why the door was locked. No one could tell me. They ignored me. Poor service!