Hardly any carne asada ?this burrito was 13dlls , terrible very terrible step up Your game Lolita’s, your restaurant looks nice but you food and portions are poor. Also your employees don’t seem happy. You need good management asap last time I’m going. I gave you a second chance , and I am disappointed once again.
Atmosphere: 1
Food: 1
Service: 1
Balaam
A beautiful place to visit enjoy good food good music with your family and
Atmosphere: 5
Food: 5
Service: 5
Jason V.
It's really too bad that the service here is horrible because the food is actually ok. Be sure to check your order when you get it, because 7 out of 10 times it's going to be wrong:/ I remember many years ago, this used to be our go to.. Not any more.
Nora Sanchez
Been a Lolitas customer for 25 years and it pains me to say that I need to find a new spot after what seems like a steady decline and lack of care. Prices keep going up, food quantity AND quality has gone down. Got a carne asada burrito the other day with all salsa fresca at the end of the burrito and no where else, guac was pushed to the other side entirely. I used to deal with the smaller portions because food was always fresh and on point, sadly no longer the case.
Sara K.
I had a very frustrating experience ordering food online from this restaurant recently. I placed my order and when it arrived, some items were missing. I contacted the restaurant and was told that I would be issued a refund for the missing items. However, when I followed up on this, the manager informed me that because I ordered online, I was not eligible for a refund. I was put on hold for an extended period of time and was eventually told that a text message would be sent to my phone with the refunded amount. I still have not received any refund or text message. Overall, I am extremely disappointed with the lack of customer service and follow-through from this establishment.
Jordan Hill
Look at the tiny size of this carne asada burrito! It’s a Taco Bell-sized burrito, but costs $10? This burrito looks deflated. It looks like it’s trying to move down a weight class. It looks like it got ran over. It looks like the Pixar lamp got to it before I did.I try to look at my glass as half full, but I don’t want to look at my burritos like that.My buddy ordered a carne asada one as well, and it was just as small.Don’t know if I can keep justifying going to Lolita’s when their burritos are minuscule, and I leave still hungry :((Be prepared to order two burritos if you go here
Atmosphere: 4
Food: 2
Service: 4
Maddie Vikki
Food is good. Clean restaurant nice
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tsunami Fries with Cheese Nachos
kim b.
Love the food ... but service can be inconsistent in regard to friendliness . I do feel like it has improved though !
Gabriela A.
2/13/24 - -at approximately 1900 hrs . went in to the Eastlake location, ordered our food and my son went up to ask for a straw, it was truly given to him with an attitude as if he was interrupting the employee (wearing a green polo - shift manager) conversation with the other employees. I assume the shift manager was hungry as she had ordered her food that was sitting on the counter and was eating in front of customers along with another employee. Mark - was the only employee that truly cared and was doing his job!
The size of their burritos now are a friggin joke. Been going to all the lolitas joints since the beginning. The prices have been going up and the serving sizes have been going down. I guess that's inflation for you. Sad to see it like this now. It still tastes good at least.
April N.
I don't normally come on here to complain or rant, but our time here today really made our experience the poorest yet. We've been long-time patrons of Lolita's, but man, this Eastlake location is trash -from the lack of customer service to the dirty, filthy tables. We decided to do lunch here today; we ordered Carne Asada Fries and a kids rolled taco meal for dine-in. When our order was ready, they called my name aloud. My husband went up to grab the order, and noticed that they prepared Carne Asada Chips instead. He brought the entire order back to the counter to address the error, where he was basically ignored by all 4-5 employees that were standing there. Finally, (I'm assuming Nancy going off previous reviews, but she was older with short hair and wore glasses) the manager comes out, and doesn't really remedy or care to resolve the problem. She asks if we had a receipt, in which we didn't because the cashier did not give us one. I don't see how a receipt would even solve anything. What if it was a user input error on the cashier's end? SMH. She basically did not care, and just said "sorry." Like I don't care if you took the same meat and threw them on some fries. I was planning to feed my 1 year old the fries, but she could care less. Definitely not going back to this establishment, with their poor service or lack there of. They don't value their customers. What a way to run your business. I hope the owners consider replacing her sad, poor leadership, and implementing customer service to their front end staff. ABSOLUTELY LOUSY!
Emmanuel M.
The service was very bad they do not give you forks, napkins, spoons or knives. Unless you ask for them. I live 45 minutes away, and I came down here to pick up some food. I noticed on the way back home. There was no utensils and I called Lolitas And I asked them why wasn't there any utensils in the plastic bag and they basically said you have to ask for them. The managers name is Nancy. She was very rude and the food was very dry. There was no salsa or nothing included. Do not come to this company here in Eastlake, we had to get utensils from another business across the street. There's no love in the food WACK!
Nikky T.
I would visit for the ambiance. Burrito was VERY dry. I used to love Lolita's but that's the last time I'll be there.
Janelle W.
I used to love this place. I would order carne asada fries every day when I was postpartum for a whole two weeks. I think the service is great but the food is just lacking love. Also I want this review to be read by management. Today I ordered a bean and cheese burrito. It was made without cheese. So, I looked at my receipt and the kitchen ticket they placed inside my bag. On my receipt it reads bean and cheese but on the kitchen ticket it reads Bean burrito. You need to correct the way it reads for the kitchen please. Ty
Hardly any carne asada ?this burrito was 13dlls , terrible very terrible step up Your game Lolita’s, your restaurant looks nice but you food and portions are poor. Also your employees don’t seem happy. You need good management asap last time I’m going. I gave you a second chance , and I am disappointed once again.
Atmosphere: 1
Food: 1
Service: 1
A beautiful place to visit enjoy good food good music with your family and
Atmosphere: 5
Food: 5
Service: 5
It's really too bad that the service here is horrible because the food is actually ok. Be sure to check your order when you get it, because 7 out of 10 times it's going to be wrong:/ I remember many years ago, this used to be our go to.. Not any more.
Been a Lolitas customer for 25 years and it pains me to say that I need to find a new spot after what seems like a steady decline and lack of care. Prices keep going up, food quantity AND quality has gone down. Got a carne asada burrito the other day with all salsa fresca at the end of the burrito and no where else, guac was pushed to the other side entirely. I used to deal with the smaller portions because food was always fresh and on point, sadly no longer the case.
I had a very frustrating experience ordering food online from this restaurant recently. I placed my order and when it arrived, some items were missing. I contacted the restaurant and was told that I would be issued a refund for the missing items. However, when I followed up on this, the manager informed me that because I ordered online, I was not eligible for a refund. I was put on hold for an extended period of time and was eventually told that a text message would be sent to my phone with the refunded amount. I still have not received any refund or text message. Overall, I am extremely disappointed with the lack of customer service and follow-through from this establishment.
Look at the tiny size of this carne asada burrito! It’s a Taco Bell-sized burrito, but costs $10? This burrito looks deflated. It looks like it’s trying to move down a weight class. It looks like it got ran over. It looks like the Pixar lamp got to it before I did.I try to look at my glass as half full, but I don’t want to look at my burritos like that.My buddy ordered a carne asada one as well, and it was just as small.Don’t know if I can keep justifying going to Lolita’s when their burritos are minuscule, and I leave still hungry :((Be prepared to order two burritos if you go here
Atmosphere: 4
Food: 2
Service: 4
Food is good. Clean restaurant nice
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tsunami Fries with Cheese Nachos
Love the food ... but service can be inconsistent in regard to friendliness . I do feel like it has improved though !
2/13/24 - -at approximately 1900 hrs . went in to the Eastlake location, ordered our food and my son went up to ask for a straw, it was truly given to him with an attitude as if he was interrupting the employee (wearing a green polo - shift manager) conversation with the other employees. I assume the shift manager was hungry as she had ordered her food that was sitting on the counter and was eating in front of customers along with another employee. Mark - was the only employee that truly cared and was doing his job!
Fresh food, excellent taste, friendly
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The size of their burritos now are a friggin joke. Been going to all the lolitas joints since the beginning. The prices have been going up and the serving sizes have been going down. I guess that's inflation for you. Sad to see it like this now. It still tastes good at least.
I don't normally come on here to complain or rant, but our time here today really made our experience the poorest yet. We've been long-time patrons of Lolita's, but man, this Eastlake location is trash -from the lack of customer service to the dirty, filthy tables. We decided to do lunch here today; we ordered Carne Asada Fries and a kids rolled taco meal for dine-in. When our order was ready, they called my name aloud. My husband went up to grab the order, and noticed that they prepared Carne Asada Chips instead. He brought the entire order back to the counter to address the error, where he was basically ignored by all 4-5 employees that were standing there. Finally, (I'm assuming Nancy going off previous reviews, but she was older with short hair and wore glasses) the manager comes out, and doesn't really remedy or care to resolve the problem. She asks if we had a receipt, in which we didn't because the cashier did not give us one. I don't see how a receipt would even solve anything. What if it was a user input error on the cashier's end? SMH. She basically did not care, and just said "sorry." Like I don't care if you took the same meat and threw them on some fries. I was planning to feed my 1 year old the fries, but she could care less. Definitely not going back to this establishment, with their poor service or lack there of. They don't value their customers. What a way to run your business. I hope the owners consider replacing her sad, poor leadership, and implementing customer service to their front end staff. ABSOLUTELY LOUSY!
The service was very bad they do not give you forks, napkins, spoons or knives. Unless you ask for them. I live 45 minutes away, and I came down here to pick up some food. I noticed on the way back home. There was no utensils and I called Lolitas And I asked them why wasn't there any utensils in the plastic bag and they basically said you have to ask for them. The managers name is Nancy. She was very rude and the food was very dry. There was no salsa or nothing included. Do not come to this company here in Eastlake, we had to get utensils from another business across the street. There's no love in the food WACK!
I would visit for the ambiance. Burrito was VERY dry. I used to love Lolita's but that's the last time I'll be there.
I used to love this place. I would order carne asada fries every day when I was postpartum for a whole two weeks. I think the service is great but the food is just lacking love. Also I want this review to be read by management. Today I ordered a bean and cheese burrito. It was made without cheese. So, I looked at my receipt and the kitchen ticket they placed inside my bag. On my receipt it reads bean and cheese but on the kitchen ticket it reads Bean burrito. You need to correct the way it reads for the kitchen please. Ty