7301 Greenback Ln, Citrus Heights, CA I would give a negative 5 if I could for the Pharmacy department. Dangerous activity. Absolutely unprofessional and uneducated staff. Lost my mom's antibiotics prescription, and blamed the dental office for it. When it was resent (2 hours later!) they still could not fill it in because the "insurance website was down". The "pharmacist" had the nerve to say: "Just pay it out of pocket, it is only 20 bucks". Unbelievable! My mom is 74 years old with a disability. They made her wait 2 hours and she still did not receive the antibiotics she badly needed after a dental procedure. When the prescription was transferred to Orangevale Walmart, they were able to give us the meds in 15 minutes! And the website was working. The Safeway pharmacy department does not seem to be interested in the customers' retaining at all. Horrible experience. One day I am afraid they may mess up with a wrong person in a wrong situation and face a lawsuit.
Lisa H.
I've been ordering delivery orders for a few months due to a medical issue. Almost every order has a mistake. One time I did not get about half of what I ordered. All they did was issue a refund and would not just deliver the missing items. Usually, I am missing at least one item I was charged for. A few times, I got stuff I did not order and was not charged for which means someone else was probably missing what I received. Accuracy rate sucks. They do refund missing items, but then I don't have what I needed. They do deliver on time. Pretty disappointed in this service. I need to have my food delivered and their price is right for the service,so I'll just have to deal with it
Lucy S.
I normally don't leave negative reviews. However, this is the second horrible experience I have at the deli the customer service at the deli needs to improve. They should probably work on hiring employees that actually want to work and serve their customers. Both times I have been at this location, people there are rude and disrespectful. I will never be shopping at this location again
Harrison L.
Beautiful store on Hazel & Madison. Too bad the parking lot is so DARK. Instead of wasting $$$ with that "eternal fire", they should brighten up the tree covered parking lot that's somewhat SPOOKY!!
Lanan C.
Went to the deli at Citrus Heights Safeway and had great service from young lady by the name of Jade. She was very patient and kind and helped me with making my purchases.
Kimberly B.
I love this store and the variety of items. When I am there, I notice the items are always organized, good sales, able to find different types of the same items, and it's always clean. Nice, helpful staff. The freezers are VERY cold, so food stays fresh.
Steven W.
This is a shout out for the best bakery for Safeway! They did such an incredible job on my girlfriends birthday cake! Absolutely the best one I've ever gotten from any bakery! Perfect example 10 out of 10!!! Keep up the outstanding work!
John S.
Been calling the pharmacy for 3 days during operating hours and nobody has answered the phone.
Kekentia G.
Normally I like going in to Safeway as it has a lot of Organic selections (mom loves this) and I Love their fresh pack California corn (nothing beats Cali produce!) Today was extremely disappointing though I gotta say. I was looking for a turkey breast and a couple other things w mom and I happened by the deli. We needed some ham and as I'm looking at the offerings I see a advtert for various hams n cheeses for $5.97 per pound - normally $14.97 a pound w my club card - MAN WHAT A DEAL!!! I no longer live here but Used to have a card so I quickly scan the QR code and reactivate my membership. I'm standing there.... And standing there..... there is NOONE behind the deli case. The hot deli and cold cases are a buzz of activity but nothing going on in front of me. I catch a couple eyes but workers quickly look away. . I notice someone in the further back thru an open door n catch her attention. She seems a little perturbed that I'm asking for help but she does get someone to help me. After I finally get my ham mom n I head up to the registers as this was the last item on our list. We stop at a register where the cashier does NOT greet us, the bagger does so THAT was nice! I'm watching the prices ring up to make sure my ham rings up correctly and NOPE it doesn't. The young beggar says the discounts will display at the end, so I wait patiently. NOPE. Not then either. The cashier says the discount won't ring up if it's not attached to the club card entered (very curt) and OK my mom put her phone number in there! So we ask if we can change it to mine since I'm the one who scanned the QR code. He is starting to get irritated I can tell. But he complies. He puts my number in and when it Still doesn't come up I ask if they can just look up the ad and discount it? (I hate making other people wait for me!) the cashier calls a supervisor over and NOONE seems to know anything about the deli price!! What ends up happening is the cashier VOIDS our entire transaction and we have to take everything over to the customer service area so that Another manager can look up the ad and then rescan JUST my ham so I can pay for it at the $5.97 (which turned out to actually be $9.00 as the deli guy gave me closer to 1 1/2 pounds of ham instead of the 1 pound that I asked for ) and THEN said manager (she was really nice btw) had to RESCAN everything AGAIN so my mom could pay for the rest of the groceries!!When I got home and actually Looked at my Safeway app I then Noticed that all I had to do was CLIP the coupon for the deli price to take effect AND I could have saved ANOTHER $5 on my order today if the employees actually knew ANYTHING about their own app!!! Ugh So I BELIEVE this could have been solved more quickly today if A. ANY of the employees up front knew enough about the app to tell us that all my mom had to to was Clip the coupon in HER app in order for that price to take effect on the register right??? Is t that how it should have worked?? Or B the Cashier could have just taken the Ham out of the order instead of voiding it in its ENTIRETY so I could have gone over to the customer service n worked that out separately?? I love y'all Safeway but customer service IS still a thing
Katrina M.
Emily in the bakery goes above and beyond- I live across the street from the Elkhorn store but the kindness and customer service is ABSOLUTELY worth the short drive to the Greenback/San Juan location if I could give more stars I would!!!
This is a really nice store with a lot of well-known products. But the wine department is absolutely exceptional! As I was walking down the liquor isles I was blown away with the quality wine and spirits I saw on the many shelves in this wine department. It's worth going into the store just to look at the unbelievable wine and spirits you will find! It's quite the adventure!
D S.
Had a great experience with Safeway today, my phone number wasn't linked up to my Safeway card so I didn't get any of the "extra" discounts and I was holding up the lines so Bryan politely said he would have the cashier void my transaction and rering it so I could use my Safeway card and get my extra savings!!!! Bryan was very understanding and said he likes to see his customers get the most saving shopping at his store. I also want to say that everyone we encountered today was very helpful and had positive attitudes!!!
Patricia S.
Me and my mom come a lot and we have always had a good experience here. Always managed to find what we need. Never had a problem with the employees. Always have had a positive interaction when we go to check out.
Alberto P.
Safeway used to be king of customer service. If someone in the store made an error, staff would make it right. Now it seems like that is no longer the case. Case in point: today I went in and saw a sign that ground beef was 5.99/lb. When I checked out it charged me at 7.99/lb. I went to the customer service desk to point out the discrepancy, and after the lady went to look, she came back and said that the price was for the larger packs.I pointed out that the sign did not mention the size of the package, only that ground beef was 5.99. The lady held firm and said that it was only for the larger packs.This is false advertising, and the customer service person's flippant, 'no you're wrong' reaction is terrible service. Yes this one-star review is over $3, but it's also about not owning up to your mistake and failing to honor a posted price. Will not be shopping at this Safeway anymore.
Candace C.
Lovely midsized store. Needed to grab some turmeric root and the store was in abundance (yay!). I walked through the produce section 3-4 times looking for a scale but I caved am had to ask for help. The nice gentleman who had greeted me prior (wish I had gotten his name, he was no nice!), told me where the scale was in detail (and started walking away from his project to walk me there; but I managed to get that part right!). Note: I would have never found the scale lol There was a sweet young lady in the floral section creating beautiful arrangement of red roses, white tulips and can't recall what else but they were absolutely gorgeous. I told her the flowers were pretty and she smiled, thanked me and said hello. I also had a pleasant experience with my cashier (the turmeric wasn't coming up on the computer so she summed Nick, who swiftly came to the rescue). We made small talk, sharing my plans for the turmeric root and we got a good laugh from the two older ladies in line behind me who said, "What is that ?!" "You can tell we don't cook a thing!" I do business near the store so I'll definitely patronize again. Thanks, Safeway Team!
7301 Greenback Ln, Citrus Heights, CA I would give a negative 5 if I could for the Pharmacy department. Dangerous activity. Absolutely unprofessional and uneducated staff. Lost my mom's antibiotics prescription, and blamed the dental office for it. When it was resent (2 hours later!) they still could not fill it in because the "insurance website was down". The "pharmacist" had the nerve to say: "Just pay it out of pocket, it is only 20 bucks". Unbelievable! My mom is 74 years old with a disability. They made her wait 2 hours and she still did not receive the antibiotics she badly needed after a dental procedure. When the prescription was transferred to Orangevale Walmart, they were able to give us the meds in 15 minutes! And the website was working. The Safeway pharmacy department does not seem to be interested in the customers' retaining at all. Horrible experience. One day I am afraid they may mess up with a wrong person in a wrong situation and face a lawsuit.
I've been ordering delivery orders for a few months due to a medical issue. Almost every order has a mistake. One time I did not get about half of what I ordered. All they did was issue a refund and would not just deliver the missing items. Usually, I am missing at least one item I was charged for. A few times, I got stuff I did not order and was not charged for which means someone else was probably missing what I received. Accuracy rate sucks. They do refund missing items, but then I don't have what I needed. They do deliver on time. Pretty disappointed in this service. I need to have my food delivered and their price is right for the service,so I'll just have to deal with it
I normally don't leave negative reviews. However, this is the second horrible experience I have at the deli the customer service at the deli needs to improve. They should probably work on hiring employees that actually want to work and serve their customers. Both times I have been at this location, people there are rude and disrespectful. I will never be shopping at this location again
Beautiful store on Hazel & Madison. Too bad the parking lot is so DARK. Instead of wasting $$$ with that "eternal fire", they should brighten up the tree covered parking lot that's somewhat SPOOKY!!
Went to the deli at Citrus Heights Safeway and had great service from young lady by the name of Jade. She was very patient and kind and helped me with making my purchases.
I love this store and the variety of items. When I am there, I notice the items are always organized, good sales, able to find different types of the same items, and it's always clean. Nice, helpful staff. The freezers are VERY cold, so food stays fresh.
This is a shout out for the best bakery for Safeway! They did such an incredible job on my girlfriends birthday cake! Absolutely the best one I've ever gotten from any bakery! Perfect example 10 out of 10!!! Keep up the outstanding work!
Been calling the pharmacy for 3 days during operating hours and nobody has answered the phone.
Normally I like going in to Safeway as it has a lot of Organic selections (mom loves this) and I Love their fresh pack California corn (nothing beats Cali produce!) Today was extremely disappointing though I gotta say. I was looking for a turkey breast and a couple other things w mom and I happened by the deli. We needed some ham and as I'm looking at the offerings I see a advtert for various hams n cheeses for $5.97 per pound - normally $14.97 a pound w my club card - MAN WHAT A DEAL!!! I no longer live here but Used to have a card so I quickly scan the QR code and reactivate my membership. I'm standing there.... And standing there..... there is NOONE behind the deli case. The hot deli and cold cases are a buzz of activity but nothing going on in front of me. I catch a couple eyes but workers quickly look away. . I notice someone in the further back thru an open door n catch her attention. She seems a little perturbed that I'm asking for help but she does get someone to help me. After I finally get my ham mom n I head up to the registers as this was the last item on our list. We stop at a register where the cashier does NOT greet us, the bagger does so THAT was nice! I'm watching the prices ring up to make sure my ham rings up correctly and NOPE it doesn't. The young beggar says the discounts will display at the end, so I wait patiently. NOPE. Not then either. The cashier says the discount won't ring up if it's not attached to the club card entered (very curt) and OK my mom put her phone number in there! So we ask if we can change it to mine since I'm the one who scanned the QR code. He is starting to get irritated I can tell. But he complies. He puts my number in and when it Still doesn't come up I ask if they can just look up the ad and discount it? (I hate making other people wait for me!) the cashier calls a supervisor over and NOONE seems to know anything about the deli price!! What ends up happening is the cashier VOIDS our entire transaction and we have to take everything over to the customer service area so that Another manager can look up the ad and then rescan JUST my ham so I can pay for it at the $5.97 (which turned out to actually be $9.00 as the deli guy gave me closer to 1 1/2 pounds of ham instead of the 1 pound that I asked for ) and THEN said manager (she was really nice btw) had to RESCAN everything AGAIN so my mom could pay for the rest of the groceries!!When I got home and actually Looked at my Safeway app I then Noticed that all I had to do was CLIP the coupon for the deli price to take effect AND I could have saved ANOTHER $5 on my order today if the employees actually knew ANYTHING about their own app!!! Ugh So I BELIEVE this could have been solved more quickly today if A. ANY of the employees up front knew enough about the app to tell us that all my mom had to to was Clip the coupon in HER app in order for that price to take effect on the register right??? Is t that how it should have worked?? Or B the Cashier could have just taken the Ham out of the order instead of voiding it in its ENTIRETY so I could have gone over to the customer service n worked that out separately?? I love y'all Safeway but customer service IS still a thing
Emily in the bakery goes above and beyond- I live across the street from the Elkhorn store but the kindness and customer service is ABSOLUTELY worth the short drive to the Greenback/San Juan location if I could give more stars I would!!!
Restaurantji Recommends
This is a really nice store with a lot of well-known products. But the wine department is absolutely exceptional! As I was walking down the liquor isles I was blown away with the quality wine and spirits I saw on the many shelves in this wine department. It's worth going into the store just to look at the unbelievable wine and spirits you will find! It's quite the adventure!
Had a great experience with Safeway today, my phone number wasn't linked up to my Safeway card so I didn't get any of the "extra" discounts and I was holding up the lines so Bryan politely said he would have the cashier void my transaction and rering it so I could use my Safeway card and get my extra savings!!!! Bryan was very understanding and said he likes to see his customers get the most saving shopping at his store. I also want to say that everyone we encountered today was very helpful and had positive attitudes!!!
Me and my mom come a lot and we have always had a good experience here. Always managed to find what we need. Never had a problem with the employees. Always have had a positive interaction when we go to check out.
Safeway used to be king of customer service. If someone in the store made an error, staff would make it right. Now it seems like that is no longer the case. Case in point: today I went in and saw a sign that ground beef was 5.99/lb. When I checked out it charged me at 7.99/lb. I went to the customer service desk to point out the discrepancy, and after the lady went to look, she came back and said that the price was for the larger packs.I pointed out that the sign did not mention the size of the package, only that ground beef was 5.99. The lady held firm and said that it was only for the larger packs.This is false advertising, and the customer service person's flippant, 'no you're wrong' reaction is terrible service. Yes this one-star review is over $3, but it's also about not owning up to your mistake and failing to honor a posted price. Will not be shopping at this Safeway anymore.
Lovely midsized store. Needed to grab some turmeric root and the store was in abundance (yay!). I walked through the produce section 3-4 times looking for a scale but I caved am had to ask for help. The nice gentleman who had greeted me prior (wish I had gotten his name, he was no nice!), told me where the scale was in detail (and started walking away from his project to walk me there; but I managed to get that part right!). Note: I would have never found the scale lol There was a sweet young lady in the floral section creating beautiful arrangement of red roses, white tulips and can't recall what else but they were absolutely gorgeous. I told her the flowers were pretty and she smiled, thanked me and said hello. I also had a pleasant experience with my cashier (the turmeric wasn't coming up on the computer so she summed Nick, who swiftly came to the rescue). We made small talk, sharing my plans for the turmeric root and we got a good laugh from the two older ladies in line behind me who said, "What is that ?!" "You can tell we don't cook a thing!" I do business near the store so I'll definitely patronize again. Thanks, Safeway Team!