Would absolutely recommend visiting this place. Excellent character, yummy dishes, excellent customer service. Keep up the good work.
A E.
Terrible customer service, these incompetent workers talk and socialize with their customers as if there aren't 10 other people waiting to get helped
Belle D.
I thought the AT&T store on shaw by star bucks was bad this one is horrible!!!! Manger isn't helping anyone just checking people in four tables are full with people waiting to be helped and all works dissapeared in the back 15 min ago and only one guy is out here helping the same ppl for the last hour since we have been here. They are HORRIBLE!!!!!! AT&T check on your DAM employees
Audrey M.
Absolutely terrible customer service!!!!! Waited two hours for help and was "#1" on their list for an hour. Many of the employees were socializing with one another and ignoring new customers when they came in. Will never come back to this store.
Kasandra L.
We been waiting for a hour and 15mins and still have not been seen our name is on the wait list but twice they have bump us down. I don't see how where are number two and then get bump down to number 4. I'll be going to cricket to see if I can get internet this is the worse customer service by far at a AT&T
Jan K.
If I could give negative stars I would. This store is no exception to AT&T's overall attitude which, in my opinion, is that AT&T exist to take your money, give you horrible service, expect you to take hours and hours of your time to straighten out their mistakes and in our case will attempt to steal your money by making bogus charges to your credit card then expect you to pay them so it won't affect your credit rating. Our company got a business account through this store. After being sent a summary of what our actual monthly charges were going to be, we returned the phone which hadn't even been taken out of the box. There was of course the usual wait to do this. We received a receipt showing the return of the phone, the restocking fee and a refund of the sales tax we paid. About a week later we received a bill from AT&T for the phone. Since it was dated right around the time the phone was returned I ignored it, thinking that it was a timing thing on their part. Well a month later we got a thirty-day notice on the full price of the phone. My son went into this store and was there for just under two hours getting it straightened out, we thought. Four days later AT&T charged our credit card, without our permission for the full price of the phone. We went into the store and asked to talk to manager. There was going to be an hour and fifteen minute minimum wait to talk to anyone, from there we would have to wait for a manager. The person registering people at the door asked if we wanted to make an appointment for later today, but by golly, there weren't any appointments available until the next day. The manager, who was also registering people at the door, told us we could either wait, however long it would take, or make an appointment for another day. She said it wouldn't be fair for us to go ahead of people that were there before us. My son reminded her that he had already waited when he had been in there for two hours, four days before. She couldn't care less. We have an appointment for two days later but were informed that the we have an 11:00 appointment but we will then have to wait for someone to be available to help us after 11:00. They don't care about how much time the consumer has to spend straightening out AT&T's mistakes, nor do they have any qualms about charging a consumer's credit card for a phone that he has an AT&T receipt showing the phone was returned and the consumer was charged a restocking fee for. AT&T is such a crooked company and have trained their associates to be completely unconcerned about right and wrong. I personally could never work for a company that has the ethics that AT&T has.
Chia X.
If I can give this store a negative 5 star I would. Don't be fool about their Buy one Get one free promotion. I bought 2 iphones and was told it would take 2 to 3 months for the promotion to take effect on my bill. Fast forward 16 month and numerous phone calls and I'm still paying for both phones. After numerous failed chat with the rep who sold me the phones I finally called called corporate. Everytime i called they would give me an excuse and would try to have the bill fix. Finally this month was given the BS by customer service that bc I change my plan DURING THE PORMOTION therefore was no longer eligible for the promotion. Keep in mind I have an unlimited talk and data plan and there was nothing to change. I ask for proof or documentation of what was change and they wouldn't provide it to me. Looks like another excuse for me to pay them more money. Keep your money and don't fall for this scam. This is not a one time fluke. My brother bought 4 phones during the same promotion and had the same thing happen to them.
Sara F.
I went in to the store after my husband had visited to talk about our TV and I now needed to purchase a new iphone. I was talked in to switching from direct tv to uverse (first mistake) and also a first responder network. Overall, Christian was super helpful that day and even gave me his cell number to communicate with any questions. That day, he got approval from the manager to offer me a $350 reward card for switching (which would take 4-6 weeks to arrive). Well, fast forward 3 months and after hours on the phone holding for an At&T rep and finally speaking with one, they have no record of the reward and Christian won't return my text. From the reviews I see on here, it's not worth calling the store. It's very disappointing and I won't be doing business there again.
Mao V.
Came in for a upgrade but the co workers too busy were talking and laughing . †15 minutes later they asked me if I need help....
Tiznado Ba8
Gross food. Not even the flies come here. I came back inside to put chili sauce on my noodles and the owner rushed over and supervised how much I was putting on.
my brother upgraded his device and added two lines from myself and my sister - and i paid the upfront cost of 196.81 on 12/29/2018 and my phones did not arrive in 1-2 business days- i called att and they have no record of my order or payment - where do i begin with resolving this becuase my card shows the money was debited and i had written down what my phone # was going to be at&t how do you loose and order and why would you debit my account if you did not plan to ship
Steven F.
We had already purchased three iPhones and needed to set them up. We thought the person there new what she was doing, but she mixed all of our information together and we are not able to access our own phone information, email or any of our normal information. Our phones are such a mess we're going to have to go to the Apple Store to try to fix them. I will never go back there
Charlie S.
I have been an AT&T customer for well over a decade and have been content with them for the most part. I had recently gone on an international trip for my business class and during this trip my phone was using cellular data in the background without me knowing. I thought I would be covered when I selected the international plan but customer service at all levels said since the data was used before I selected the plan and that the bill has already been sent out that there is nothing that they can do. $250 dollars for 128 MB used in the background without knowledge and there is nothing that they can do to remove it from my account. From every store to every company department I have talked to I keep getting they same response and it doesn't provide any satisfaction. I am done with AT&T and since I am a service member in the military, I will be going to T-Mobile who care for the loyalty of a customer and their service. DON'T GET CAUGHT UP IN THE AT&T CONTRACT TRAPS!
Frank M.
I came here trying to switch one number from an existing account and another line from a Verizon account. The first time I came in, they told me to sit down and look for the information they needed. No assistance was offered in gathering the information so I left to come back later with the information. I come in a second time with the information and the manager says that I need to have the Verizon owner in the store to process the phone number. He explained that Att needed to get authorized by Verizon to change the phone number. I explained that I was an account manager with all the information needed. He refused to try and find an answer other than send me off. I went down the street to the Att on Shaw and Minniwawa and had an account set up by the more than helpful manager in 30 minutes.
Joey Q.
I came in and got my phone upgraded and then came back today to get my wife's phone upgraded and had two totally separate experiences. The first one was absolutely great and the staff member was very friendly. When I came in today it was completely opposite. The guy rushed us through upgrading and didn't even let my wife set up her phone he skipped through the whole thing. Come on man you weren't even busy! And they were supposedly out of screen protectors but I can somehow come back tomorrow morning and they will magically have more. Terrible having such a great experience to have such a terrible experience.
Would absolutely recommend visiting this place. Excellent character, yummy dishes, excellent customer service. Keep up the good work.
Terrible customer service, these incompetent workers talk and socialize with their customers as if there aren't 10 other people waiting to get helped
I thought the AT&T store on shaw by star bucks was bad this one is horrible!!!! Manger isn't helping anyone just checking people in four tables are full with people waiting to be helped and all works dissapeared in the back 15 min ago and only one guy is out here helping the same ppl for the last hour since we have been here. They are HORRIBLE!!!!!! AT&T check on your DAM employees
Absolutely terrible customer service!!!!! Waited two hours for help and was "#1" on their list for an hour. Many of the employees were socializing with one another and ignoring new customers when they came in. Will never come back to this store.
We been waiting for a hour and 15mins and still have not been seen our name is on the wait list but twice they have bump us down. I don't see how where are number two and then get bump down to number 4. I'll be going to cricket to see if I can get internet this is the worse customer service by far at a AT&T
If I could give negative stars I would. This store is no exception to AT&T's overall attitude which, in my opinion, is that AT&T exist to take your money, give you horrible service, expect you to take hours and hours of your time to straighten out their mistakes and in our case will attempt to steal your money by making bogus charges to your credit card then expect you to pay them so it won't affect your credit rating. Our company got a business account through this store. After being sent a summary of what our actual monthly charges were going to be, we returned the phone which hadn't even been taken out of the box. There was of course the usual wait to do this. We received a receipt showing the return of the phone, the restocking fee and a refund of the sales tax we paid. About a week later we received a bill from AT&T for the phone. Since it was dated right around the time the phone was returned I ignored it, thinking that it was a timing thing on their part. Well a month later we got a thirty-day notice on the full price of the phone. My son went into this store and was there for just under two hours getting it straightened out, we thought. Four days later AT&T charged our credit card, without our permission for the full price of the phone. We went into the store and asked to talk to manager. There was going to be an hour and fifteen minute minimum wait to talk to anyone, from there we would have to wait for a manager. The person registering people at the door asked if we wanted to make an appointment for later today, but by golly, there weren't any appointments available until the next day. The manager, who was also registering people at the door, told us we could either wait, however long it would take, or make an appointment for another day. She said it wouldn't be fair for us to go ahead of people that were there before us. My son reminded her that he had already waited when he had been in there for two hours, four days before. She couldn't care less. We have an appointment for two days later but were informed that the we have an 11:00 appointment but we will then have to wait for someone to be available to help us after 11:00. They don't care about how much time the consumer has to spend straightening out AT&T's mistakes, nor do they have any qualms about charging a consumer's credit card for a phone that he has an AT&T receipt showing the phone was returned and the consumer was charged a restocking fee for. AT&T is such a crooked company and have trained their associates to be completely unconcerned about right and wrong. I personally could never work for a company that has the ethics that AT&T has.
If I can give this store a negative 5 star I would. Don't be fool about their Buy one Get one free promotion. I bought 2 iphones and was told it would take 2 to 3 months for the promotion to take effect on my bill. Fast forward 16 month and numerous phone calls and I'm still paying for both phones. After numerous failed chat with the rep who sold me the phones I finally called called corporate. Everytime i called they would give me an excuse and would try to have the bill fix. Finally this month was given the BS by customer service that bc I change my plan DURING THE PORMOTION therefore was no longer eligible for the promotion. Keep in mind I have an unlimited talk and data plan and there was nothing to change. I ask for proof or documentation of what was change and they wouldn't provide it to me. Looks like another excuse for me to pay them more money. Keep your money and don't fall for this scam. This is not a one time fluke. My brother bought 4 phones during the same promotion and had the same thing happen to them.
I went in to the store after my husband had visited to talk about our TV and I now needed to purchase a new iphone. I was talked in to switching from direct tv to uverse (first mistake) and also a first responder network. Overall, Christian was super helpful that day and even gave me his cell number to communicate with any questions. That day, he got approval from the manager to offer me a $350 reward card for switching (which would take 4-6 weeks to arrive). Well, fast forward 3 months and after hours on the phone holding for an At&T rep and finally speaking with one, they have no record of the reward and Christian won't return my text. From the reviews I see on here, it's not worth calling the store. It's very disappointing and I won't be doing business there again.
Came in for a upgrade but the co workers too busy were talking and laughing . †15 minutes later they asked me if I need help....
Gross food. Not even the flies come here. I came back inside to put chili sauce on my noodles and the owner rushed over and supervised how much I was putting on.
Restaurantji Recommends
my brother upgraded his device and added two lines from myself and my sister - and i paid the upfront cost of 196.81 on 12/29/2018 and my phones did not arrive in 1-2 business days- i called att and they have no record of my order or payment - where do i begin with resolving this becuase my card shows the money was debited and i had written down what my phone # was going to be at&t how do you loose and order and why would you debit my account if you did not plan to ship
We had already purchased three iPhones and needed to set them up. We thought the person there new what she was doing, but she mixed all of our information together and we are not able to access our own phone information, email or any of our normal information. Our phones are such a mess we're going to have to go to the Apple Store to try to fix them. I will never go back there
I have been an AT&T customer for well over a decade and have been content with them for the most part. I had recently gone on an international trip for my business class and during this trip my phone was using cellular data in the background without me knowing. I thought I would be covered when I selected the international plan but customer service at all levels said since the data was used before I selected the plan and that the bill has already been sent out that there is nothing that they can do. $250 dollars for 128 MB used in the background without knowledge and there is nothing that they can do to remove it from my account. From every store to every company department I have talked to I keep getting they same response and it doesn't provide any satisfaction. I am done with AT&T and since I am a service member in the military, I will be going to T-Mobile who care for the loyalty of a customer and their service. DON'T GET CAUGHT UP IN THE AT&T CONTRACT TRAPS!
I came here trying to switch one number from an existing account and another line from a Verizon account. The first time I came in, they told me to sit down and look for the information they needed. No assistance was offered in gathering the information so I left to come back later with the information. I come in a second time with the information and the manager says that I need to have the Verizon owner in the store to process the phone number. He explained that Att needed to get authorized by Verizon to change the phone number. I explained that I was an account manager with all the information needed. He refused to try and find an answer other than send me off. I went down the street to the Att on Shaw and Minniwawa and had an account set up by the more than helpful manager in 30 minutes.
I came in and got my phone upgraded and then came back today to get my wife's phone upgraded and had two totally separate experiences. The first one was absolutely great and the staff member was very friendly. When I came in today it was completely opposite. The guy rushed us through upgrading and didn't even let my wife set up her phone he skipped through the whole thing. Come on man you weren't even busy! And they were supposedly out of screen protectors but I can somehow come back tomorrow morning and they will magically have more. Terrible having such a great experience to have such a terrible experience.