Loraine and Millie did a fantastic job handling a busy rush hour. Not only did they diffuse an irate customer who was selfish and self entitled, they did it in a professional positive manner. Everyone was so helpful!
Atmosphere: 5
Food: 5
Service: 5
Sharie Huang
No tap water provided here, if you want you have to purchase their bottled water. No reason provided too, just “ you want it or not?”
Whisp Hei
Walnut Shrimp without Walnuts.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Honey Walnut Shrimp
Jerry García
Express Chinese food, very delicious, you have to train to enter the
Atmosphere: 4
Food: 5
Service: 4
Franklin Lau
These are my favorite places to eat. Lines are usually long but it’s worth the price and the quantity. All staffs speak English and Spanish.
Atmosphere: 5
Food: 5
Service: 5
Nglish Custom
I went to lunch here at Panda Citadel 12/23/2023 with my sister, mom and dadfor our last minute Christmas shopping. Both my parents are in their 80s, so they decided to share their meal. So I asked for an extra spoon and cup for them. Julie with eye glasses was working as cashier, gave me a smirk and attitude. She was not happy to serve. So me and my family decided that we will no longer eat here at panda citadel whenever we shop here. Julie's attitude is not welcoming. Panda should train her to be respectful. The subway workers besides panda are more restpectful.
Atmosphere: 1
Food: 3
Service: 1
Chris L.
12/20/23 5:45pm, First and foremost, RATIONING, it's annoying seeing your plate get skimped out on portion, I ordered a plate and they served me like it was a kids meal, the girl with glasses serving the protein was gonna put me a second small scoop of orange chicken which seemed like a proper way to serve, and then out of nowhere she hesitated to drop it in my plate and just put it back in the protein counter instead of dropping in plate, I got even more disappointed when I got home and opened my plate up it looked like someone had already eaten out of it due to the portion I was served, very annoying
Bunma Bunmee
I would give no Star cause so Bad management
ZarNi Htun
Not bad for some quick Chinese foods..
Atmosphere: 4
Food: 4
Service: 4
Ana I.
12/16 at 9pm We decided to come and eat panda because our toddler wanted honey walnut shrimp. When we got to the door to order my husband looked over and saw there was a pot full of shrimp. Since it was closer to closing time, line was not as long but the manager Annie or Ann was packing the plates like it was China Express. I overheard and saw one of the cook asked the cashier what else was he making and cashier said ask the manager and he said " Annie do you want me to make anything else" and she looked around and nodded no. When she got to ours she did not mention anything to us that they'll be no more honey walnut shrimp until the cashier said do you want anything else because there's no honey walnut shrimp and I responded why didn't she say anything while serving our food and cashier said " that was on me my bad" like huh?? How's it your job to let everyone know there that the cook won't be making anymore food.. makes no sense, your job is being a cashier. And so, he continue to ask me what I wanted and I said honey walnut shrimp, and he said there's no more it was my bad, not once did the manager intervene and apologized. Seems like the employees kiss ass to the managers here. And so I said no she's just being lazy and he started to become aggressive with his tone and he said any drinks and I responded a large Diet Coke and he took out two sizes of cups a regular and large and slammed them on top of soda machine and I responded "I said large" and I continued to say damn are you mad that you're working late or what and he just got red and didn't say anything but talking under his stank ass breath and the cook said oh yea I'm so mad and walked away. How does corporate not coming to check their locations out during the holidays?
Service is horrible here, employees have the "I don't wanna be here" type of vibe and face, not to mention the portions that are being served are really nothing, and the rice was under cooked straight garbage location,
Von
Long lines just place order on app. So much quicker
Atmosphere: 5
Food: 5
Service: 5
PAUL
Bad manager who never says sorry to customer even I tell the truth. You can see the rice don't cook well but have served to me and customers until I told her (field maneger). She pretended everything was fine and ignored the apologize. I told her is it OK to post on Google map. She replied to me "go ahead ". So, I posted it right now.
Atmosphere: 1
Food: 1
Service: 1
Sylvia Yong
The real taste of asian when you were missing home ❤️❤️❤️Big portion, taste so
Atmosphere: 5
Food: 5
Service: 5
Alejandro sanchez
Ask for a extra ice cup he said there giving ice right now smh with this head eating out side smh bad really bad
Loraine and Millie did a fantastic job handling a busy rush hour. Not only did they diffuse an irate customer who was selfish and self entitled, they did it in a professional positive manner. Everyone was so helpful!
Atmosphere: 5
Food: 5
Service: 5
No tap water provided here, if you want you have to purchase their bottled water. No reason provided too, just “ you want it or not?”
Walnut Shrimp without Walnuts.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Honey Walnut Shrimp
Express Chinese food, very delicious, you have to train to enter the
Atmosphere: 4
Food: 5
Service: 4
These are my favorite places to eat. Lines are usually long but it’s worth the price and the quantity. All staffs speak English and Spanish.
Atmosphere: 5
Food: 5
Service: 5
I went to lunch here at Panda Citadel 12/23/2023 with my sister, mom and dadfor our last minute Christmas shopping. Both my parents are in their 80s, so they decided to share their meal. So I asked for an extra spoon and cup for them. Julie with eye glasses was working as cashier, gave me a smirk and attitude. She was not happy to serve. So me and my family decided that we will no longer eat here at panda citadel whenever we shop here. Julie's attitude is not welcoming. Panda should train her to be respectful. The subway workers besides panda are more restpectful.
Atmosphere: 1
Food: 3
Service: 1
12/20/23 5:45pm, First and foremost, RATIONING, it's annoying seeing your plate get skimped out on portion, I ordered a plate and they served me like it was a kids meal, the girl with glasses serving the protein was gonna put me a second small scoop of orange chicken which seemed like a proper way to serve, and then out of nowhere she hesitated to drop it in my plate and just put it back in the protein counter instead of dropping in plate, I got even more disappointed when I got home and opened my plate up it looked like someone had already eaten out of it due to the portion I was served, very annoying
I would give no Star cause so Bad management
Not bad for some quick Chinese foods..
Atmosphere: 4
Food: 4
Service: 4
12/16 at 9pm We decided to come and eat panda because our toddler wanted honey walnut shrimp. When we got to the door to order my husband looked over and saw there was a pot full of shrimp. Since it was closer to closing time, line was not as long but the manager Annie or Ann was packing the plates like it was China Express. I overheard and saw one of the cook asked the cashier what else was he making and cashier said ask the manager and he said " Annie do you want me to make anything else" and she looked around and nodded no. When she got to ours she did not mention anything to us that they'll be no more honey walnut shrimp until the cashier said do you want anything else because there's no honey walnut shrimp and I responded why didn't she say anything while serving our food and cashier said " that was on me my bad" like huh?? How's it your job to let everyone know there that the cook won't be making anymore food.. makes no sense, your job is being a cashier. And so, he continue to ask me what I wanted and I said honey walnut shrimp, and he said there's no more it was my bad, not once did the manager intervene and apologized. Seems like the employees kiss ass to the managers here. And so I said no she's just being lazy and he started to become aggressive with his tone and he said any drinks and I responded a large Diet Coke and he took out two sizes of cups a regular and large and slammed them on top of soda machine and I responded "I said large" and I continued to say damn are you mad that you're working late or what and he just got red and didn't say anything but talking under his stank ass breath and the cook said oh yea I'm so mad and walked away. How does corporate not coming to check their locations out during the holidays?
Restaurantji Recommends
Service is horrible here, employees have the "I don't wanna be here" type of vibe and face, not to mention the portions that are being served are really nothing, and the rice was under cooked straight garbage location,
Long lines just place order on app. So much quicker
Atmosphere: 5
Food: 5
Service: 5
Bad manager who never says sorry to customer even I tell the truth. You can see the rice don't cook well but have served to me and customers until I told her (field maneger). She pretended everything was fine and ignored the apologize. I told her is it OK to post on Google map. She replied to me "go ahead ". So, I posted it right now.
Atmosphere: 1
Food: 1
Service: 1
The real taste of asian when you were missing home ❤️❤️❤️Big portion, taste so
Atmosphere: 5
Food: 5
Service: 5
Ask for a extra ice cup he said there giving ice right now smh with this head eating out side smh bad really bad
Atmosphere: 1
Food: 3
Service: 1