Disgusting. I was lured in by the constant crowd, but I suppose it's more about the slow service than delicious steak sandwiches causing the commotion.I've eaten at the mecca of steak sandwiches in Philly. Whatever THESE things are being sold at Charley's do not deserve to be called steak. I ordered the Old School, which was supposed to be steak, yellow cheese (sauce), and onions. What I received was steak-um in a hotdog bun.I will not be back. There are decent alternatives nearby.
Atmosphere: 1
Food: 1
Service: 1
Naomi W.
I ordered a gourmet combo and i found hair in it, I was disgusted. They said they would remake it but when i got the remake it was just plain fries with no toppings, I paid extra for the toppings. Already annoyed I tried the food and it was soggy. The workers were very kind but this experience was not good. I will not be coming back here. Spare yourself and eat somewhere else.
Sunflower S.
I ordered an original combo that came with fries and a drink. The drink was perfectly fine, but I was disgusted by the fries. The fries had absolutely no salt and were soggy. They also charged me 6 dollars instead of 4 which they said was the price. I felt nauseous after eating the fries because they were wet and dry. They were absolutely horrific and I will never be coming again! Terrible
Rosie P.
The experience and food was horrible. They took a long time to make my food and when it was done some parts of the meat was cold. It wasn't cooked all the way as if they were rushing when they got to doing my food. The manager has a terrible attitude and doesnt want to hear it. The boss is even worse he has the nerve to admit that he cares about making money than a customers satisfaction. The meat is not even real it looks like thin sliced ham when is placed on the grill then it turns brown and shrivels to what looks like steak. This is imitation food and this place just cares about money instead of making a customer happy and treating them right.
Jimmy S.
Everything was cold My french fries horrible sandwich was not great. I asked for no mushrooms and no cheese. Then they just gave me meat when I ask for ketchup I got attitude from the young man working there
Maggie S.
The food is ok. The service is an absolute no! The cashier automatically added a tip without my approval. When my husband approached him about the tip, he stated "that's your fault for not paying attention" Excuse me? That's stealing from customers. Make sure you check your banking account afterwards or they will steal additional money from you.
Chris Y.
Charleys Cheesesteaks is located in the Sun Valley Mall, and one of the only original food court shops that are still there ever since the food court officially opened here, which is probably a feat of its own.They offer exactly what their name notes, Cheesesteaks, and other sandwich varieties.I won't really talk about the ambience since it's the Sun Valley Mall food court sitting area, so take that as you will.Price wise, it's roughly about the same as the other spots around, but if you have to compare, they're probably on the cheaper side, if not one of the cheapest for food options in this food court.Their menu isn't terribly large, so your options will just be a select few sandwiches from them, and then really just fries of variation, and that's about it.Service was pretty good though on that day for me, but it's not always, as I've been here in the past, and it wasn't always great, but hey, it's a rotating hire kinda place, or teens looking for temp jobs and such, so it's to be expected inconsistent at times.Their sandwiches in the past have been decent, so thought I'd give it a try again on this day.Got the Bacon Buffalo Chicken sandwich, with a side of fries, and also the medium sized one.It was pretty decent. Quantity of meat in there was generous, the amount of other stuff like bell peppers and so on were also aplenty. Enough cheese on it so no disappointments there. Fries were okay, just standard fries. And the taste was pretty good, though I did expect it to be spicier since it was advertised as buffalo chicken, so that's the main let down, but all things considered, not too bad.Final word? I'd give it a shot, especially if you're looking for options at the mall, and a quicker one besides the sit down restaurants just outside the door in the floor above. It's not mind blowing by any means, but they're solid for sure, as I will probably go back again for another sandwich at several points in the future.
Wendy A.
My husband and I like to eat at Charley's cheesesteaks because the food is delicious, portions just right, and the service is friendly. The seating at this particular location is at Sunvalley, so although the seating is comfortable, the area is very busy. Overall, I would give five stars for this location and the other locations as well.
Steven Vercher
the order was completely WRONG! When I got home it went into the trash
Allison H.
This was located inside the food court of Sun Valley mall. They had a daily special so my family and I decided to try it.Service: The staff were friendly, patient and efficient. We received our food quickly.Food: The daily special was $7.79 small chicken with fries. My family and I got the Chicken Philly, Chicken California and Chicken Teriyaki. They all tasted pretty good. I loved how soft the buns were. The melted cheese was the best part. The fries were freshly fried. Loved it all.Overall, I had pretty good experience here. I would definitely get their items again if I come back to this mall.
Me and my family had been buying turkey sandwiches for more than 6 years and we came from Richmond. Today he tells me no more from Turkey. What can we do? We are going to miss a lot... and the potatoes are always on point.
Lamar Coke
45 min wait time
Kali M.
honestly the staff and manager are rude . ive seen them been very obviously rude and disrespectful to other customers and rolled their eyes when i ordered .
Victor H.
Display one charge and then ring you up for other! Doesn't seem fair asked staff to correct and they would not or could not.
kaitlyn kolacy
The counter staff was delightful and took our order correctly. Just three people up front were managing the constant flow on a Sunday afternoon quite well!Fries were hot and delicious, Italian sandwich was bomb.com - pleasantly surprised by this food court cheesesteak spot!
Disgusting. I was lured in by the constant crowd, but I suppose it's more about the slow service than delicious steak sandwiches causing the commotion.I've eaten at the mecca of steak sandwiches in Philly. Whatever THESE things are being sold at Charley's do not deserve to be called steak. I ordered the Old School, which was supposed to be steak, yellow cheese (sauce), and onions. What I received was steak-um in a hotdog bun.I will not be back. There are decent alternatives nearby.
Atmosphere: 1
Food: 1
Service: 1
I ordered a gourmet combo and i found hair in it, I was disgusted. They said they would remake it but when i got the remake it was just plain fries with no toppings, I paid extra for the toppings. Already annoyed I tried the food and it was soggy. The workers were very kind but this experience was not good. I will not be coming back here. Spare yourself and eat somewhere else.
I ordered an original combo that came with fries and a drink. The drink was perfectly fine, but I was disgusted by the fries. The fries had absolutely no salt and were soggy. They also charged me 6 dollars instead of 4 which they said was the price. I felt nauseous after eating the fries because they were wet and dry. They were absolutely horrific and I will never be coming again! Terrible
The experience and food was horrible. They took a long time to make my food and when it was done some parts of the meat was cold. It wasn't cooked all the way as if they were rushing when they got to doing my food. The manager has a terrible attitude and doesnt want to hear it. The boss is even worse he has the nerve to admit that he cares about making money than a customers satisfaction. The meat is not even real it looks like thin sliced ham when is placed on the grill then it turns brown and shrivels to what looks like steak. This is imitation food and this place just cares about money instead of making a customer happy and treating them right.
Everything was cold My french fries horrible sandwich was not great. I asked for no mushrooms and no cheese. Then they just gave me meat when I ask for ketchup I got attitude from the young man working there
The food is ok. The service is an absolute no! The cashier automatically added a tip without my approval. When my husband approached him about the tip, he stated "that's your fault for not paying attention" Excuse me? That's stealing from customers. Make sure you check your banking account afterwards or they will steal additional money from you.
Charleys Cheesesteaks is located in the Sun Valley Mall, and one of the only original food court shops that are still there ever since the food court officially opened here, which is probably a feat of its own.They offer exactly what their name notes, Cheesesteaks, and other sandwich varieties.I won't really talk about the ambience since it's the Sun Valley Mall food court sitting area, so take that as you will.Price wise, it's roughly about the same as the other spots around, but if you have to compare, they're probably on the cheaper side, if not one of the cheapest for food options in this food court.Their menu isn't terribly large, so your options will just be a select few sandwiches from them, and then really just fries of variation, and that's about it.Service was pretty good though on that day for me, but it's not always, as I've been here in the past, and it wasn't always great, but hey, it's a rotating hire kinda place, or teens looking for temp jobs and such, so it's to be expected inconsistent at times.Their sandwiches in the past have been decent, so thought I'd give it a try again on this day.Got the Bacon Buffalo Chicken sandwich, with a side of fries, and also the medium sized one.It was pretty decent. Quantity of meat in there was generous, the amount of other stuff like bell peppers and so on were also aplenty. Enough cheese on it so no disappointments there. Fries were okay, just standard fries. And the taste was pretty good, though I did expect it to be spicier since it was advertised as buffalo chicken, so that's the main let down, but all things considered, not too bad.Final word? I'd give it a shot, especially if you're looking for options at the mall, and a quicker one besides the sit down restaurants just outside the door in the floor above. It's not mind blowing by any means, but they're solid for sure, as I will probably go back again for another sandwich at several points in the future.
My husband and I like to eat at Charley's cheesesteaks because the food is delicious, portions just right, and the service is friendly. The seating at this particular location is at Sunvalley, so although the seating is comfortable, the area is very busy. Overall, I would give five stars for this location and the other locations as well.
the order was completely WRONG! When I got home it went into the trash
This was located inside the food court of Sun Valley mall. They had a daily special so my family and I decided to try it.Service: The staff were friendly, patient and efficient. We received our food quickly.Food: The daily special was $7.79 small chicken with fries. My family and I got the Chicken Philly, Chicken California and Chicken Teriyaki. They all tasted pretty good. I loved how soft the buns were. The melted cheese was the best part. The fries were freshly fried. Loved it all.Overall, I had pretty good experience here. I would definitely get their items again if I come back to this mall.
Restaurantji Recommends
Me and my family had been buying turkey sandwiches for more than 6 years and we came from Richmond. Today he tells me no more from Turkey. What can we do? We are going to miss a lot... and the potatoes are always on point.
45 min wait time
honestly the staff and manager are rude . ive seen them been very obviously rude and disrespectful to other customers and rolled their eyes when i ordered .
Display one charge and then ring you up for other! Doesn't seem fair asked staff to correct and they would not or could not.
The counter staff was delightful and took our order correctly. Just three people up front were managing the constant flow on a Sunday afternoon quite well!Fries were hot and delicious, Italian sandwich was bomb.com - pleasantly surprised by this food court cheesesteak spot!