Food was great but service was bad , took forever to get food and didn’t receive drinks till 40min later , other then that there food is great , I went on a friday and it was packed so maybe why the service wasn’t good but food here was great
Atmosphere: 5
Food: 5
Service: 3
Gabriela Salmeron
Honestly I've never had such a bad experience here like I did today. I went in to celebrate my birthday with my parents and niece. We were sat in the back corner near the restroom. Our first waiter took our order and brought all our sides right away. It took over 40 minutes to receive 2 of the 3 meats we had ordered when our order was first taken. Our drinks took about 15 minutes to get. I became so frustrated I gave up on celebrating my birthday there entirely. We were charged $100 for sides and one order of chicken. If they were too busy they should have at least made us wait so they didn't over seat people. Over all worst experience ever. Would not recommend coming here during dinner time.
Atmosphere: 1
Food: 1
Service: 1
Viridiana Rivera
My husband and I came here for our anniversary! After an amazing weekend.The service is usually good.We were seated next to the desk where they charge you. The seats were uncomfortable.We were seated and waited for 20 mins for our drinks. We were given 2 meats. Out of the 4 we ordered.Our server looked over worked. And was waiting on the rest of the tables.We waiting 40 mins with only the sodas and 2 eaten meats.After my husband was going to complain. Another server came to help and did fulfil out expectations.But 40 mins!?!?! This is ridiculous for what we pay. Please do better. Get more servers!!!!!
Atmosphere: 5
Food: 3
Service: 1
Cindy Ortega
This used to be our favorite place but Service the last few times has gotten worse and worse.. we had to remind our server multiple times for rice, our drinks, my fork, meat we ordered.. horrible experience lately..seems like the need some help
Atmosphere: 3
Food: 3
Service: 1
Cristina Mendez
This is my second bad service, this place use to be good but this last couple of times it’s been really bad!!! Hard to get help, poor poor service looks like they’re short on servers.We come here to enjoy the food and the time but I’m leaving with so much stress just trying to get service, takes forever to bring items out or change grills.So sad because use yo be our favorite place to come, but I think is time to finds other options now.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Gen Beef Bulgogi, Steak
Keala Gaines
Waited over 45mins for our food .Waiter only checked in once. There for 2 hours because of the slow service only two people
Atmosphere: 1
Food: 3
Service: 1
James DEan
My wife and I have been here twice and had a nice time. The food is creative and delicious. The staff is friendly.
Took them 45 minutes to bring the drinks.... brought us 1st round of food & forgot about us for another 25 minutes then we order and end up getting 6 out of 11 plates order so we end up just leaving !PARTY OF 12 no one was happy $400+ for this service ?
There is no range hood so it’s all smoky in everyone’s face.Terrible service… I barely got half of my order after begging a few times. Even the water took 35min to arrive.I love Gen but this is the worst location I have tried.
Atmosphere: 2
Food: 3
Service: 1
Alexis
Update: The quality of the food and service has gone down significantly and I have to give it a 1 now.It's always a great vibe here. Love the music, especially the hip hop tracks. Only thing would be the Jap chae is sometimes a hit or miss.
Atmosphere: 3
Food: 1
Service: 1
Autumn
I am very disappointed with the service and the manager. We didn't get what we ordered. We didn't get drinks timely. Two people didn't get drinks after requesting them several times. Our party was large, and we had a mandatory 18 percent gratuity rate. That would make sense if our server didn't disappear for 40 minutes, not checking on us. I am going to reach out to corporate. We had 3 birthdays, and they didn't sing anyone happy birthday at our group. Save yourself and don't waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gen Beef Bulgogi, Fried Chicken, Calamari, Korean Fried Chicken, Gyoza, Cajun Shrimp, Steak
Matt Williams
Wait VERY long between getting orders or anything you ask for. Have to ask for 20 things as soon as you sit down otherwise you spend 30 minutes waiting for something.
Ernie Fernandez
Worst KBBQ ever worst service ever had a party of 6 and waited 45min to not be served any food the table of 3 next to us got there after us about 20 mins after us and had food before us we had ordered beers while we waited so we decided to close our tab and just leave so sad how this establishment is ran the service is terrible they didn’t even apologize to us don’t go here if you want good service not recommended at all
Overpriced and mediocre
Food was great but service was bad , took forever to get food and didn’t receive drinks till 40min later , other then that there food is great , I went on a friday and it was packed so maybe why the service wasn’t good but food here was great
Atmosphere: 5
Food: 5
Service: 3
Honestly I've never had such a bad experience here like I did today. I went in to celebrate my birthday with my parents and niece. We were sat in the back corner near the restroom. Our first waiter took our order and brought all our sides right away. It took over 40 minutes to receive 2 of the 3 meats we had ordered when our order was first taken. Our drinks took about 15 minutes to get. I became so frustrated I gave up on celebrating my birthday there entirely. We were charged $100 for sides and one order of chicken. If they were too busy they should have at least made us wait so they didn't over seat people. Over all worst experience ever. Would not recommend coming here during dinner time.
Atmosphere: 1
Food: 1
Service: 1
My husband and I came here for our anniversary! After an amazing weekend.The service is usually good.We were seated next to the desk where they charge you. The seats were uncomfortable.We were seated and waited for 20 mins for our drinks. We were given 2 meats. Out of the 4 we ordered.Our server looked over worked. And was waiting on the rest of the tables.We waiting 40 mins with only the sodas and 2 eaten meats.After my husband was going to complain. Another server came to help and did fulfil out expectations.But 40 mins!?!?! This is ridiculous for what we pay. Please do better. Get more servers!!!!!
Atmosphere: 5
Food: 3
Service: 1
This used to be our favorite place but Service the last few times has gotten worse and worse.. we had to remind our server multiple times for rice, our drinks, my fork, meat we ordered.. horrible experience lately..seems like the need some help
Atmosphere: 3
Food: 3
Service: 1
This is my second bad service, this place use to be good but this last couple of times it’s been really bad!!! Hard to get help, poor poor service looks like they’re short on servers.We come here to enjoy the food and the time but I’m leaving with so much stress just trying to get service, takes forever to bring items out or change grills.So sad because use yo be our favorite place to come, but I think is time to finds other options now.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Gen Beef Bulgogi, Steak
Waited over 45mins for our food .Waiter only checked in once. There for 2 hours because of the slow service only two people
Atmosphere: 1
Food: 3
Service: 1
My wife and I have been here twice and had a nice time. The food is creative and delicious. The staff is friendly.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheese Pork Cutlet, Spicy Pork
Took them 45 minutes to bring the drinks.... brought us 1st round of food & forgot about us for another 25 minutes then we order and end up getting 6 out of 11 plates order so we end up just leaving !PARTY OF 12 no one was happy $400+ for this service ?
Atmosphere: 4
Food: 4
Service: 1
Awesome spot. Great service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
There is no range hood so it’s all smoky in everyone’s face.Terrible service… I barely got half of my order after begging a few times. Even the water took 35min to arrive.I love Gen but this is the worst location I have tried.
Atmosphere: 2
Food: 3
Service: 1
Update: The quality of the food and service has gone down significantly and I have to give it a 1 now.It's always a great vibe here. Love the music, especially the hip hop tracks. Only thing would be the Jap chae is sometimes a hit or miss.
Atmosphere: 3
Food: 1
Service: 1
I am very disappointed with the service and the manager. We didn't get what we ordered. We didn't get drinks timely. Two people didn't get drinks after requesting them several times. Our party was large, and we had a mandatory 18 percent gratuity rate. That would make sense if our server didn't disappear for 40 minutes, not checking on us. I am going to reach out to corporate. We had 3 birthdays, and they didn't sing anyone happy birthday at our group. Save yourself and don't waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Gen Beef Bulgogi, Fried Chicken, Calamari, Korean Fried Chicken, Gyoza, Cajun Shrimp, Steak
Wait VERY long between getting orders or anything you ask for. Have to ask for 20 things as soon as you sit down otherwise you spend 30 minutes waiting for something.
Worst KBBQ ever worst service ever had a party of 6 and waited 45min to not be served any food the table of 3 next to us got there after us about 20 mins after us and had food before us we had ordered beers while we waited so we decided to close our tab and just leave so sad how this establishment is ran the service is terrible they didn’t even apologize to us don’t go here if you want good service not recommended at all
Atmosphere: 1
Food: 1
Service: 1