They run out of everything an hour before closing. Why stay open until 11 if there isnt going to be any options?
Briana M
The food is better and fresher when you go inside to order opposed to placing a pickup order
JoJo Crowley
The employees are not very friendly. They show that they don’t care about their customers in their demeanor and attitude. It always feels like we’re bothersome to them. They always play music loudly from their own Bluetooth speaker towards the end of the night.I miss when they used to hire responsible, kind adults instead of lazy teens.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Burrito Bowl
Ruth Elias
Bathroom a mess, terrible service from unhappy employees. I had a question re my order - unhappy and rude responses.
Atmosphere: 1
Service: 1
Lauren B.
What time do you guys open? At the front it says 10:30..so why is it that every time I come you guys always open 10-15 minutes late? Are you guys not fast enough? Maybe you guys need to change your hours at the front to 10:40 or 10:45
Lilly G.
There's so many things to love about Chipotle, but personally love their yummy chips and guacamole. Last night, I decided to order some Mexican food from a place nearby, but to "make it a 10" with Chipotle's large guacamole. There's usually a pretty nice line formed in the dining area, so I order online. I love the convenience of ordering online and not having to hassle with people or a wait. My bag is always on the shelf upon arrival.This time, however, I arrive and my bag wasn't there. Okay, no problem... Maybe they can just quickly scoop it out for me. The cashier realized I was looking for a bag and asked what my last name was. I waited quite a bit as I watch him handle another customer, go get some gloves on, but seems to be a bit lost. Meanwhile, the clock is ticking down. I still needed to pick up my food from another restaurant before they close. Well, after a lot of waiting and back and forth with the cashier, he finally informs me they ran out. He offers something else, but I specifically came for guacamole. He says they can make it, but the problem was I didn't have the time. I ask for a refund and then, there's more waiting where he finally comes out with a phone with a sticker and says I need to call the number. So, after all that, I had to take a photo with my phone to call a number to get a refund. I was annoyed at that point bc this whole thing could've been avoided with a quick txt or phone call to me they were out in the first place. Not only that, but a manager could've easily take the initiative to come out to handle the issue. I'm certain that's who he kept consulting with in the back with all this back and forth.This morning, I call the number and a service rep named Curtis was ironically courteous while he refunded my money. However, I still felt my time, money and energy was all for nothing. Not only that, but my meal pairing with some good guacamole to "make it a 10" was ruined. Thanks for letting me down Chipotle. I wondered why your reviews were so bad, but now I see your customer service can greatly be improved not only on the restaurant side, but the customer care side too. Ugh.
Dave E.
In addition to having a bug in our food upper management has failed to make it right. They reached out on Yelp, but they never followed up, which shows that they really don't care.
Anthony A.
The meat was to spicy for the kid and we wanted to get it swapped for a non spicy meat they wanted to charge us for the meat to be changed. That's horrible customer service and won't be coming to this place ever again.
Jenifer Bond
This location can get a little busy at dinner time. Food is decent and they offer vegetarian options. Located on harbor and
Love this place the only problem is its really expensive and the music sucksParking: Chipotle I go to is in a shopping center so there's a lot of cars all the time And the parking can get difficultKid-friendliness: They do have a kid's menu which is Nice
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burrito Bowl, Quesadilla, Bottled Water, Side of Guacamole, Chips & Fresh Tomato Salsa, Side of Queso Blanco, Salad
Alex
Friendly and fast service, good food. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Daniel
They didn’t close for over 2 hours and refused to make white rice. Dirty and unkept. They allowed homeless people to lounge around and use restroom without purchasing anything which makes the whole environment uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips
Neil Martin
Never EVER order from this location without being in person to see them make your food. I've ordered from this location on Uber Eats or pickup at least half a dozen times if not more and the vast majority of the time they COMPLETELY SCREW YOU on the amount of food they put in a bowl. On my most recent bowl I ordered Carne Asada w Guac and they put probably half the normal portion of guac and three pieces of steak... just horrible and untrustworthy service.
Atmosphere: 3
Food: 3
Service: 1
Cinco C.
Only my 3rd time here and I caught food poisoning don't know if it was the chicken or lettuce I just know I won't be back
They run out of everything an hour before closing. Why stay open until 11 if there isnt going to be any options?
The food is better and fresher when you go inside to order opposed to placing a pickup order
The employees are not very friendly. They show that they don’t care about their customers in their demeanor and attitude. It always feels like we’re bothersome to them. They always play music loudly from their own Bluetooth speaker towards the end of the night.I miss when they used to hire responsible, kind adults instead of lazy teens.
Atmosphere: 1
Food: 5
Service: 2
Recommended dishes: Burrito Bowl
Bathroom a mess, terrible service from unhappy employees. I had a question re my order - unhappy and rude responses.
Atmosphere: 1
Service: 1
What time do you guys open? At the front it says 10:30..so why is it that every time I come you guys always open 10-15 minutes late? Are you guys not fast enough? Maybe you guys need to change your hours at the front to 10:40 or 10:45
There's so many things to love about Chipotle, but personally love their yummy chips and guacamole. Last night, I decided to order some Mexican food from a place nearby, but to "make it a 10" with Chipotle's large guacamole. There's usually a pretty nice line formed in the dining area, so I order online. I love the convenience of ordering online and not having to hassle with people or a wait. My bag is always on the shelf upon arrival.This time, however, I arrive and my bag wasn't there. Okay, no problem... Maybe they can just quickly scoop it out for me. The cashier realized I was looking for a bag and asked what my last name was. I waited quite a bit as I watch him handle another customer, go get some gloves on, but seems to be a bit lost. Meanwhile, the clock is ticking down. I still needed to pick up my food from another restaurant before they close. Well, after a lot of waiting and back and forth with the cashier, he finally informs me they ran out. He offers something else, but I specifically came for guacamole. He says they can make it, but the problem was I didn't have the time. I ask for a refund and then, there's more waiting where he finally comes out with a phone with a sticker and says I need to call the number. So, after all that, I had to take a photo with my phone to call a number to get a refund. I was annoyed at that point bc this whole thing could've been avoided with a quick txt or phone call to me they were out in the first place. Not only that, but a manager could've easily take the initiative to come out to handle the issue. I'm certain that's who he kept consulting with in the back with all this back and forth.This morning, I call the number and a service rep named Curtis was ironically courteous while he refunded my money. However, I still felt my time, money and energy was all for nothing. Not only that, but my meal pairing with some good guacamole to "make it a 10" was ruined. Thanks for letting me down Chipotle. I wondered why your reviews were so bad, but now I see your customer service can greatly be improved not only on the restaurant side, but the customer care side too. Ugh.
In addition to having a bug in our food upper management has failed to make it right. They reached out on Yelp, but they never followed up, which shows that they really don't care.
The meat was to spicy for the kid and we wanted to get it swapped for a non spicy meat they wanted to charge us for the meat to be changed. That's horrible customer service and won't be coming to this place ever again.
This location can get a little busy at dinner time. Food is decent and they offer vegetarian options. Located on harbor and
Atmosphere: 3
Food: 3
Service: 3
Always short staffed. Long waits at any time.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Love this place the only problem is its really expensive and the music sucksParking: Chipotle I go to is in a shopping center so there's a lot of cars all the time And the parking can get difficultKid-friendliness: They do have a kid's menu which is Nice
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Burrito Bowl, Quesadilla, Bottled Water, Side of Guacamole, Chips & Fresh Tomato Salsa, Side of Queso Blanco, Salad
Friendly and fast service, good food. Thank you.
Atmosphere: 5
Food: 5
Service: 5
They didn’t close for over 2 hours and refused to make white rice. Dirty and unkept. They allowed homeless people to lounge around and use restroom without purchasing anything which makes the whole environment uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl, Chips
Never EVER order from this location without being in person to see them make your food. I've ordered from this location on Uber Eats or pickup at least half a dozen times if not more and the vast majority of the time they COMPLETELY SCREW YOU on the amount of food they put in a bowl. On my most recent bowl I ordered Carne Asada w Guac and they put probably half the normal portion of guac and three pieces of steak... just horrible and untrustworthy service.
Atmosphere: 3
Food: 3
Service: 1
Only my 3rd time here and I caught food poisoning don't know if it was the chicken or lettuce I just know I won't be back