In this place there is an employee who discriminates against you if you do not speak English, yesterday afternoon an employee did not want to help me with an order when she saw that I did not speak English and another employee did want to help me but she did not allow it, I had to leave without be able to order.
Service: 1
Nancy V.
Worst service ever. First please don't say you close at 10 on yelp. But when I walk in they she they're closing in 2 mins. That's 8pm mind you. I paid for a cone and she broke the cone and put it in a cup. I asked for strawberry cheesecake to try but she gave me cherry. Worst experience at this location!
Cassie A.
Not impressed with the customer service, my kids were looking forward to ice cream but we were told we couldn't have any flavors on half the side because they were too cold to scoop. We ended up walking out. It was the middle of the day and empty inside.
Michael-Jaybee Pe
Picking up an order for someone and one of the employee wearing brown uniform blond hair insisted that its in the fridge, i said ot wasnt, and she got annoyed and checked it herself and when she didnt find it she just said we dont have that order. Luckily a nicer employee wearing the pink uniform stepped in and and said Ill look at the computer... and she found it and said let me help you with that. The other employee looks so annoyed.
Marjorie Martinez
A really clean and peaceful environment to enjoy a ice cream ? after a soccer game
Debra Duenas
AWESOME SERVICE VERY OUTGOING READY TO HELP . AWESOME WORKERS.
Chere C.
I have been coming to this location for almost 20 years now they are giving small ice cream scoops. I was told by an employee there that they are not allowed to fill the cups up anymore and have to make the scoops only 4 oz. The spoon they use has no measurement so my two scoops looks like one scoop. I will not return to this location anymore.
Tania G.
Good service and nice options for the kids. The ambience is very relaxing and good for kids
David Ramirez
Always friendly and courteous!
Daisy R.
Came in last night for the first time. After living here for three and a half years I finally dropped in. Located across from the Covina post office sits the little cute BR. Super clean and updated location. Employees greeted us as we walked in and saw we walked over to the cake case and asked if we needed any help. My 2nd glance over is when I saw what I was looking for.. the Polar pizza my bf wanted as a kid and never got. A short convo the other day led us to this when I mentioned they still made them. $21.99 plus tax. Super cool experience as you eat it like a slice of pizza. Spacious parking out back and on the front and back side of the building. Super clean location. Friendly staff. Seats to enjoy your sweet treats inside. Definitely worth giving this location a chance.
People here are great ready to assist two thumbs up and thanks for your time and kindness
Debbie E.
The price is so high, its just ice cream. For a root beer float its 7.99, id rather go to Wienerschnitzel where the root beer floats are 3.00. Even a scoop of ice cream is Ridiculous
Brenda M.
So disappointed in this location on college street ,CovinaI had placed a Father's Day cake order in a week advanced. Adding a decal that they were advertising on their counter for over a month. It was a soccer logo that my husband passionate about this particular Team. It cost extra to have. On Father's Day afternoon when I arrive for pick up it was decorated with the wrong logo ,it was a Hockey Team which we're a big soccer family.I told the girl at the counter I couldn't accept it. My hand written receipts says what I order and what was handed to me was clearly wrong.I asked can you call your manager or owner and asked what can they do to correct this ,they mention the cake decorated wasn't in to fix it so then the girl called the owner ,she came back and said: "Our owner said just to give you a cake from the freezer"I was so disappointed I couldn't wait to pick up the cake and surprise my husband with his favorite Team. The way they handled it was bad customer service . I called the following day spoke with their store manager and the owner told her to just give me a pint of ice cream ,Wow !!! Terrible way to solve a issue that the cake decorated made. I will take my business to a different ice cream location. I've been coming here for years,shame on the owner.
Tiffany D.
I can't stand establishments like this continuing to give subpar services while charging full/increased pricing. It's ridiculous! I purchased a cappuccino blast today and was charged full price for it. However, when I received my order, I noticed that my cup was not filled to the top, which was quite disappointing.This lack of attention to detail and poor customer service is unacceptable, and it has left me feeling quite dissatisfied with my experience at your store. I expected better from a company like Baskin Robbins and am disappointed that I did not receive the quality of service that I deserve as a paying customer.Take this feedback into consideration and work to improve the quality of service that you provide to your customers in the future.
Brendan Howard
Clerk was friendly and efficient! Had exactly the ice cream cake we wanted!
In this place there is an employee who discriminates against you if you do not speak English, yesterday afternoon an employee did not want to help me with an order when she saw that I did not speak English and another employee did want to help me but she did not allow it, I had to leave without be able to order.
Service: 1
Worst service ever. First please don't say you close at 10 on yelp. But when I walk in they she they're closing in 2 mins. That's 8pm mind you. I paid for a cone and she broke the cone and put it in a cup. I asked for strawberry cheesecake to try but she gave me cherry. Worst experience at this location!
Not impressed with the customer service, my kids were looking forward to ice cream but we were told we couldn't have any flavors on half the side because they were too cold to scoop. We ended up walking out. It was the middle of the day and empty inside.
Picking up an order for someone and one of the employee wearing brown uniform blond hair insisted that its in the fridge, i said ot wasnt, and she got annoyed and checked it herself and when she didnt find it she just said we dont have that order. Luckily a nicer employee wearing the pink uniform stepped in and and said Ill look at the computer... and she found it and said let me help you with that. The other employee looks so annoyed.
A really clean and peaceful environment to enjoy a ice cream ? after a soccer game
AWESOME SERVICE VERY OUTGOING READY TO HELP . AWESOME WORKERS.
I have been coming to this location for almost 20 years now they are giving small ice cream scoops. I was told by an employee there that they are not allowed to fill the cups up anymore and have to make the scoops only 4 oz. The spoon they use has no measurement so my two scoops looks like one scoop. I will not return to this location anymore.
Good service and nice options for the kids. The ambience is very relaxing and good for kids
Always friendly and courteous!
Came in last night for the first time. After living here for three and a half years I finally dropped in. Located across from the Covina post office sits the little cute BR. Super clean and updated location. Employees greeted us as we walked in and saw we walked over to the cake case and asked if we needed any help. My 2nd glance over is when I saw what I was looking for.. the Polar pizza my bf wanted as a kid and never got. A short convo the other day led us to this when I mentioned they still made them. $21.99 plus tax. Super cool experience as you eat it like a slice of pizza. Spacious parking out back and on the front and back side of the building. Super clean location. Friendly staff. Seats to enjoy your sweet treats inside. Definitely worth giving this location a chance.
Restaurantji Recommends
People here are great ready to assist two thumbs up and thanks for your time and kindness
The price is so high, its just ice cream. For a root beer float its 7.99, id rather go to Wienerschnitzel where the root beer floats are 3.00. Even a scoop of ice cream is Ridiculous
So disappointed in this location on college street ,CovinaI had placed a Father's Day cake order in a week advanced. Adding a decal that they were advertising on their counter for over a month. It was a soccer logo that my husband passionate about this particular Team. It cost extra to have. On Father's Day afternoon when I arrive for pick up it was decorated with the wrong logo ,it was a Hockey Team which we're a big soccer family.I told the girl at the counter I couldn't accept it. My hand written receipts says what I order and what was handed to me was clearly wrong.I asked can you call your manager or owner and asked what can they do to correct this ,they mention the cake decorated wasn't in to fix it so then the girl called the owner ,she came back and said: "Our owner said just to give you a cake from the freezer"I was so disappointed I couldn't wait to pick up the cake and surprise my husband with his favorite Team. The way they handled it was bad customer service . I called the following day spoke with their store manager and the owner told her to just give me a pint of ice cream ,Wow !!! Terrible way to solve a issue that the cake decorated made. I will take my business to a different ice cream location. I've been coming here for years,shame on the owner.
I can't stand establishments like this continuing to give subpar services while charging full/increased pricing. It's ridiculous! I purchased a cappuccino blast today and was charged full price for it. However, when I received my order, I noticed that my cup was not filled to the top, which was quite disappointing.This lack of attention to detail and poor customer service is unacceptable, and it has left me feeling quite dissatisfied with my experience at your store. I expected better from a company like Baskin Robbins and am disappointed that I did not receive the quality of service that I deserve as a paying customer.Take this feedback into consideration and work to improve the quality of service that you provide to your customers in the future.
Clerk was friendly and efficient! Had exactly the ice cream cake we wanted!