Ingredients are scarce and service is poor. There is a problem with the ordering machine at the Cupertino store. I asked the female staff how to operate it. She was very impatient and had a bad attitude?
SSJ
I ordered pickup today. Food tastes good as usual, but theres no taro paste as described in the menu and no heads up from the store. Another item I ordered includes a sesame ball add on, but I didn’t see it when I arrived home!! I felt like scammed! Paid for it and nothing included in without double check.Be sure to double check they include the add on items, which seems easily to be ignored.
Sylvia s Su
My recent visit to Meet Fresh left me with mixed feelings. Here's a breakdown of my experience:1. **Long Lines**: The queues were unreasonably long, testing the patience of even the most dedicated dessert enthusiasts. Waiting for an extended period just to place an order dampened the overall enjoyment.2. **Staff Attitude**: Unfortunately, the staff seemed indifferent and disengaged. Their lack of enthusiasm was palpable, and it reflected in their service. A warm greeting or a smile would have made a significant difference.3. **Ordering Process**: Instead of having multiple staff members taking orders, Meet Fresh directs everyone to a single kiosk. While this approach might streamline operations, it exacerbates the issue of long lines. Customers deserve a more efficient system that balances speed with personalized attention.4. **Closure of Other Kiosks**: To my surprise, other kiosks were closed while customers waited in line. Clear communication about kiosk availability would prevent confusion and frustration.**Overall Impression**:Meet Fresh has potential, but it falls short in execution. Improving staff training, optimizing the ordering process, and ensuring better communication would enhance the customer experience. As a dessert lover, I hope they take these suggestions to heart and create a more delightful environment for all patrons.
Atmosphere: 2
Food: 2
Service: 1
Cheryl Hu
Meet Fresh offers a taste of Taiwan through their authentic Taiwanese dessert menu. Their signature red bean soup with sesame balls remains my personal favorite – a delightful combination of sweet and savory.While the initial opening frenzy has subsided, I have noticed a slight dip in quality recently. However, the convenience of shorter wait times keeps me coming back for the occasional dessert fix.
Atmosphere: 3
Food: 4
Service: 3
yuting lin
Just got home with the take out order. Paid for adding grass jelly but found it it’s not been added to my order. Paid for adding grass jelly but found it it’s not been added to my order.
Food: 1
Service: 1
Kenneth Min-Liang Cai
Authentic Taiwanese fresh taro, red beans, wagi desserts and boba tea. It's very popular for good reason as the desserts are freshly made and served.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Black Sugar Boba Milky Shaved Ice, Pudding, Soup, Grass Jelly Soup, Red Bean Soup With, Mango Shaved Ice, Taro Paste Fresh Milk Tea Cold, Rice Ball, Hot Grass Jelly, Shave Ice, Red Bean, Mango, Potaro Ball Tofu Pudding
Matt Fitzgerald
TERRIBLE customer service. It's not the workers' fault it's the management. The menu is extremely confusing. "Fresh milk tea" does not actually have tea in it - go figure! Not clear at all. No problem."Hi, I made a mistake with your confusing menu, I thought this fresh milk tea I ordered would have tea in it but it doesn't, can you add some tea in for me?" Seems reasonable."No sorry we're not allowed to add. Tea is $4. You can order a new one at the kiosk.""Well I just paid $7.50 for this milk tea with no tea in it... If you can't just add some (easiest solution), can you just make me the drink I thought I was ordering?""Sure, order it at the kiosk up there.""That doesn't seem reasonable. Can I speak with a manager?""No. All we have is this customer service email address." Writes it down on a piece of receipt paper...
Atmosphere: 3
Food: 3
Service: 1
M W
Came here on a Monday night, mildly busy. For some reason they ran out of taro balls, even though taro balls are in basically every menu item (that’s like McDonald’s out of fries!) Their lack of kitchen management caused a long glut of unfilled orders (there’s a screen and you can see all the orders and whether they’ve been filled).We ordered a red bean soup and an egg waffle, which they only have on weekdays (fair, takes a while to cook).Well, joke was on us, because the taro balls took SO LONG (over 15 minutes) that we told them to forget the taro balls. Who knows how long they would’ve taken, I think they were planting taro plants in the back.Turns out our egg waffle had long been cooked, and was just sitting there. They didn’t offer to remake the waffle. Instead, they handed us an egg waffle, now cold and soggy from sitting in its own steam in a flimsy cardboard box. Unclear why they didn’t just give us the waffle as soon as it was ready so that we could enjoy it while it was still fresh. They kept it hidden behind the counter??Take your $20 and go to the other dessert places in this plaza instead.
Atmosphere: 1
Food: 1
Service: 1
Lawrence Su
We got the tofu pudding with Q mochi and there was HAIR inside the mochi ???Aside from the many black specks/dots in the tofu pudding, the Q mochi had these hard lumps in them (which I hope was just poorly blended taro) but there were multiple short little HAIRS in some of the mochi. It was definitely human hair and short like eyelashes but thick enough to be public hair...I've never been so disgusted.I know I should taken photo of this, but it would have been so unpleasant to make a fuss about it when eating with someone...and as much as I could be angry at the staff at the front counter, it was likely from the staff in the back in make the mochi.This was extremely disappointing having went to Meet Fresh for many years. I've submitted an inquiry through the website because this needs to be investigated.
Atmosphere: 3
Food: 1
Service: 4
Alisa B.
Always a reliable dessert spot after a good meal. Wait times are a bit long, about 20 minutes at 9 PM. However, the interior is veey spacious and great for chatting with friends.I definitely recommend the Tofu Pudding or the Hot Grass Jelly. Great options and I like that you can customize the different toppings you add: peanuts, caramel pudding, melon jelly, etc. I personally really enjoy the Rice Ball Tofu Pudding. You can get it hot or chilled!The Milk Shaved Iced here is SO GOOD! Very classic and nostalgic in taste. Great to share and customize. They are known for their taro balls, but I personally enjoy the almond pudding and melon jelly the most!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Pudding, Winter Melon Tea with Small Taro Balls Tofu Pudding, Hot Grass Jelly, Shave Ice
Located in downtown Cupertino, large place with lots of seating. Ordering is easy with the self serve kiosk. Tried the mango fruit drink with boba which was nice.
Atmosphere: 4
Food: 4
Service: 4
高天澄
Great authentic Taiwanese dessert place. My family and I come here a lot, and we love it. I recommend the icy taro ball signature if hot, or red bean soup if cold.Meet Fresh Cupertino is on Main Street, so plenty of parking,but it depends sometimes on what day you go.The only thing is that sometimes the wait for the digital menu is a little long. But one thing I usually do is order on my phone.Overall, meet fresh is incredible, and it’s all across the globe.
Not busy at the time when I stopped by but it took 25 min to get a tea. Nothing came out for 15-20 min so there were more than 20 people waiting for their orders around the pick up area but staffs did not care about anything. Hire more staff! The capacity shows 180 peple in that place but there were only 1-2 staffs making orders. Care more about the service!
Ben Bak
Lots of choices and plenty of seating.
Atmosphere: 4
Food: 4
Service: 4
BJ Hastings
Nice selection. Large place. Easy to find a place to chill.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Winter Melon Tea with Small Taro Balls Tofu Pudding
Ingredients are scarce and service is poor. There is a problem with the ordering machine at the Cupertino store. I asked the female staff how to operate it. She was very impatient and had a bad attitude?
I ordered pickup today. Food tastes good as usual, but theres no taro paste as described in the menu and no heads up from the store. Another item I ordered includes a sesame ball add on, but I didn’t see it when I arrived home!! I felt like scammed! Paid for it and nothing included in without double check.Be sure to double check they include the add on items, which seems easily to be ignored.
My recent visit to Meet Fresh left me with mixed feelings. Here's a breakdown of my experience:1. **Long Lines**: The queues were unreasonably long, testing the patience of even the most dedicated dessert enthusiasts. Waiting for an extended period just to place an order dampened the overall enjoyment.2. **Staff Attitude**: Unfortunately, the staff seemed indifferent and disengaged. Their lack of enthusiasm was palpable, and it reflected in their service. A warm greeting or a smile would have made a significant difference.3. **Ordering Process**: Instead of having multiple staff members taking orders, Meet Fresh directs everyone to a single kiosk. While this approach might streamline operations, it exacerbates the issue of long lines. Customers deserve a more efficient system that balances speed with personalized attention.4. **Closure of Other Kiosks**: To my surprise, other kiosks were closed while customers waited in line. Clear communication about kiosk availability would prevent confusion and frustration.**Overall Impression**:Meet Fresh has potential, but it falls short in execution. Improving staff training, optimizing the ordering process, and ensuring better communication would enhance the customer experience. As a dessert lover, I hope they take these suggestions to heart and create a more delightful environment for all patrons.
Atmosphere: 2
Food: 2
Service: 1
Meet Fresh offers a taste of Taiwan through their authentic Taiwanese dessert menu. Their signature red bean soup with sesame balls remains my personal favorite – a delightful combination of sweet and savory.While the initial opening frenzy has subsided, I have noticed a slight dip in quality recently. However, the convenience of shorter wait times keeps me coming back for the occasional dessert fix.
Atmosphere: 3
Food: 4
Service: 3
Just got home with the take out order. Paid for adding grass jelly but found it it’s not been added to my order. Paid for adding grass jelly but found it it’s not been added to my order.
Food: 1
Service: 1
Authentic Taiwanese fresh taro, red beans, wagi desserts and boba tea. It's very popular for good reason as the desserts are freshly made and served.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Black Sugar Boba Milky Shaved Ice, Pudding, Soup, Grass Jelly Soup, Red Bean Soup With, Mango Shaved Ice, Taro Paste Fresh Milk Tea Cold, Rice Ball, Hot Grass Jelly, Shave Ice, Red Bean, Mango, Potaro Ball Tofu Pudding
TERRIBLE customer service. It's not the workers' fault it's the management. The menu is extremely confusing. "Fresh milk tea" does not actually have tea in it - go figure! Not clear at all. No problem."Hi, I made a mistake with your confusing menu, I thought this fresh milk tea I ordered would have tea in it but it doesn't, can you add some tea in for me?" Seems reasonable."No sorry we're not allowed to add. Tea is $4. You can order a new one at the kiosk.""Well I just paid $7.50 for this milk tea with no tea in it... If you can't just add some (easiest solution), can you just make me the drink I thought I was ordering?""Sure, order it at the kiosk up there.""That doesn't seem reasonable. Can I speak with a manager?""No. All we have is this customer service email address." Writes it down on a piece of receipt paper...
Atmosphere: 3
Food: 3
Service: 1
Came here on a Monday night, mildly busy. For some reason they ran out of taro balls, even though taro balls are in basically every menu item (that’s like McDonald’s out of fries!) Their lack of kitchen management caused a long glut of unfilled orders (there’s a screen and you can see all the orders and whether they’ve been filled).We ordered a red bean soup and an egg waffle, which they only have on weekdays (fair, takes a while to cook).Well, joke was on us, because the taro balls took SO LONG (over 15 minutes) that we told them to forget the taro balls. Who knows how long they would’ve taken, I think they were planting taro plants in the back.Turns out our egg waffle had long been cooked, and was just sitting there. They didn’t offer to remake the waffle. Instead, they handed us an egg waffle, now cold and soggy from sitting in its own steam in a flimsy cardboard box. Unclear why they didn’t just give us the waffle as soon as it was ready so that we could enjoy it while it was still fresh. They kept it hidden behind the counter??Take your $20 and go to the other dessert places in this plaza instead.
Atmosphere: 1
Food: 1
Service: 1
We got the tofu pudding with Q mochi and there was HAIR inside the mochi ???Aside from the many black specks/dots in the tofu pudding, the Q mochi had these hard lumps in them (which I hope was just poorly blended taro) but there were multiple short little HAIRS in some of the mochi. It was definitely human hair and short like eyelashes but thick enough to be public hair...I've never been so disgusted.I know I should taken photo of this, but it would have been so unpleasant to make a fuss about it when eating with someone...and as much as I could be angry at the staff at the front counter, it was likely from the staff in the back in make the mochi.This was extremely disappointing having went to Meet Fresh for many years. I've submitted an inquiry through the website because this needs to be investigated.
Atmosphere: 3
Food: 1
Service: 4
Always a reliable dessert spot after a good meal. Wait times are a bit long, about 20 minutes at 9 PM. However, the interior is veey spacious and great for chatting with friends.I definitely recommend the Tofu Pudding or the Hot Grass Jelly. Great options and I like that you can customize the different toppings you add: peanuts, caramel pudding, melon jelly, etc. I personally really enjoy the Rice Ball Tofu Pudding. You can get it hot or chilled!The Milk Shaved Iced here is SO GOOD! Very classic and nostalgic in taste. Great to share and customize. They are known for their taro balls, but I personally enjoy the almond pudding and melon jelly the most!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Pudding, Winter Melon Tea with Small Taro Balls Tofu Pudding, Hot Grass Jelly, Shave Ice
Restaurantji Recommends
Located in downtown Cupertino, large place with lots of seating. Ordering is easy with the self serve kiosk. Tried the mango fruit drink with boba which was nice.
Atmosphere: 4
Food: 4
Service: 4
Great authentic Taiwanese dessert place. My family and I come here a lot, and we love it. I recommend the icy taro ball signature if hot, or red bean soup if cold.Meet Fresh Cupertino is on Main Street, so plenty of parking,but it depends sometimes on what day you go.The only thing is that sometimes the wait for the digital menu is a little long. But one thing I usually do is order on my phone.Overall, meet fresh is incredible, and it’s all across the globe.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Egg Waffle, Grass Jelly Soup, Fruit, Red Bean Soup With, Mango Shaved Ice, Taro Paste Fresh Milk Tea Cold, Mango
Not busy at the time when I stopped by but it took 25 min to get a tea. Nothing came out for 15-20 min so there were more than 20 people waiting for their orders around the pick up area but staffs did not care about anything. Hire more staff! The capacity shows 180 peple in that place but there were only 1-2 staffs making orders. Care more about the service!
Lots of choices and plenty of seating.
Atmosphere: 4
Food: 4
Service: 4
Nice selection. Large place. Easy to find a place to chill.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Winter Melon Tea with Small Taro Balls Tofu Pudding