The manager of this restaurant, Erika, should be training every manager. It was my birthday, and I was sad. He went to the counter and told Erika about this and asked if she would sing to make his grandma feel special. This is not a normal policy. Well that is exactly she did in the middle of a busy day. They brought me a cake and sang, and I felt very special, and my grandson was oh so proud. My 8yr. old grandson loves when we go inside your nice clean restaurant and have dinner, it is always a special time for us, and we talk. You know there are some qualities you just can't pay a person to have and although Erika runs a very tight ship, she has those qualities above and beyond when it comes to customer service. Please thank her from the bottom of my heart. Sincerely, Kenda, Michael's Grandma
Atmosphere: 5
Food: 5
Service: 5
Jesus Polendo
They stole my redeemed burger and when I asked about it the girl showed me some order with only 1 burger on it. If I earned a reward why go to all that trouble and lie.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Hamburger, The Big Carl, Double Western Burger, Waffle Fries
Uninfierno
Fast and friendly service, the food was hot and delicious.Parking: Parking is very convenient every parking spot has a short walk to the fast food chain
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papas, Hamburger, Chicken Grilled Cheese, Fried Zucchini, 6 Piece - Chicken Stars Combo, Crisscut Fries, The Big Carl, Super Star with Cheese, Double Western Burger, Biscuit 'N' Gravy, Bacon Egg & Cheese Biscuit Combo, Double Western Bacon Cheeseburger, Onion Rings, Chocolate Cake, BBQ Burger with Beyond Meat, Primal Angus Thickburger, Western Bacon Cheeseburger, Big Hamburger Combo, Chili Cheese, Double Cheeseburger
Anthony Cantu-Chapa
Soggy chicken sandwich. Rude customer service. Never coming
Atmosphere: 1
Food: 1
Service: 1
Michelle Miller
I just want to point out that Luis at the drive through was very sweet and professional. He has great customer service and knows how to make his customers happy. Thank you very much Luis for remaking my kids fries well done. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Zucchini, 6 Piece - Chicken Stars Combo, Crisscut Fries, The Big Carl, Super Star with Cheese, Double Western Burger, Double Western Bacon Cheeseburger, Onion Rings, Western Bacon Cheeseburger, Double Cheeseburger
John “Mr Pink” Philip
Typical Carl's Jr usually
Atmosphere: 2
Food: 5
Service: 5
Light Worker
CarlsJr. Ever since they change their menu, their food is actually really good. Their burgers are huge. They're fresh and I enjoy them. Let me tell ya, they put up with muh dogs barking hi in their faces , they are good in my book! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Natural-Cut French Fries, Fried Zucchini, Super Star with Cheese, Onion Rings
Eric Brockway
I ordered in the restaurant and sat down waiting for my food, after 10 minutesI went to check on my order and the employees gave my food to another person. I kept my recipe and they apologize and 5 minutes late I finally got my burger and onion rings. 15 minutes is not fast food.
Kid-friendliness: Erica is a manager that has customer service skills that should be taught to all of your managers they sang Happy Birthday to me at my grandson's request in the middle of a lunch rush it made me happy It made my grandson so very proud and this is a moment you can't buy. Thank you Erica.You always give more than we ask. We love YOUR restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Eric Morrison
Made fresh to order. 1st fast food place in DHS to not screw up my order and keep me waiting longer than expected.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hamburger, Crisscut Fries, Super Star with Cheese, Double Western Burger, Double Western Bacon Cheeseburger, Western Bacon Cheeseburger, Big Hamburger Combo, Double Cheeseburger
Desiree
I went to grab something to eat since I was craving a western and when I got there they had closed early. Managers were in the lobby sitting down laughing and
Food: 5
Service: 1
Andy Wurst
Forgot items from my mobile order. Had to go to the restaurant
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
Jimmy and Katie Hollister
Love the Double western bacon burger and their new strawberry
Very professional
Atmosphere: 5
Food: 5
Service: 5
The dining area has a comfortable feel to it.
Atmosphere: 5
Food: 5
Service: 5
The manager of this restaurant, Erika, should be training every manager. It was my birthday, and I was sad. He went to the counter and told Erika about this and asked if she would sing to make his grandma feel special. This is not a normal policy. Well that is exactly she did in the middle of a busy day. They brought me a cake and sang, and I felt very special, and my grandson was oh so proud. My 8yr. old grandson loves when we go inside your nice clean restaurant and have dinner, it is always a special time for us, and we talk. You know there are some qualities you just can't pay a person to have and although Erika runs a very tight ship, she has those qualities above and beyond when it comes to customer service. Please thank her from the bottom of my heart. Sincerely, Kenda, Michael's Grandma
Atmosphere: 5
Food: 5
Service: 5
They stole my redeemed burger and when I asked about it the girl showed me some order with only 1 burger on it. If I earned a reward why go to all that trouble and lie.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Hamburger, The Big Carl, Double Western Burger, Waffle Fries
Fast and friendly service, the food was hot and delicious.Parking: Parking is very convenient every parking spot has a short walk to the fast food chain
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papas, Hamburger, Chicken Grilled Cheese, Fried Zucchini, 6 Piece - Chicken Stars Combo, Crisscut Fries, The Big Carl, Super Star with Cheese, Double Western Burger, Biscuit 'N' Gravy, Bacon Egg & Cheese Biscuit Combo, Double Western Bacon Cheeseburger, Onion Rings, Chocolate Cake, BBQ Burger with Beyond Meat, Primal Angus Thickburger, Western Bacon Cheeseburger, Big Hamburger Combo, Chili Cheese, Double Cheeseburger
Soggy chicken sandwich. Rude customer service. Never coming
Atmosphere: 1
Food: 1
Service: 1
I just want to point out that Luis at the drive through was very sweet and professional. He has great customer service and knows how to make his customers happy. Thank you very much Luis for remaking my kids fries well done. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Zucchini, 6 Piece - Chicken Stars Combo, Crisscut Fries, The Big Carl, Super Star with Cheese, Double Western Burger, Double Western Bacon Cheeseburger, Onion Rings, Western Bacon Cheeseburger, Double Cheeseburger
Typical Carl's Jr usually
Atmosphere: 2
Food: 5
Service: 5
CarlsJr. Ever since they change their menu, their food is actually really good. Their burgers are huge. They're fresh and I enjoy them. Let me tell ya, they put up with muh dogs barking hi in their faces , they are good in my book! ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Natural-Cut French Fries, Fried Zucchini, Super Star with Cheese, Onion Rings
I ordered in the restaurant and sat down waiting for my food, after 10 minutesI went to check on my order and the employees gave my food to another person. I kept my recipe and they apologize and 5 minutes late I finally got my burger and onion rings. 15 minutes is not fast food.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Kid-friendliness: Erica is a manager that has customer service skills that should be taught to all of your managers they sang Happy Birthday to me at my grandson's request in the middle of a lunch rush it made me happy It made my grandson so very proud and this is a moment you can't buy. Thank you Erica.You always give more than we ask. We love YOUR restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Made fresh to order. 1st fast food place in DHS to not screw up my order and keep me waiting longer than expected.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hamburger, Crisscut Fries, Super Star with Cheese, Double Western Burger, Double Western Bacon Cheeseburger, Western Bacon Cheeseburger, Big Hamburger Combo, Double Cheeseburger
I went to grab something to eat since I was craving a western and when I got there they had closed early. Managers were in the lobby sitting down laughing and
Food: 5
Service: 1
Forgot items from my mobile order. Had to go to the restaurant
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hamburger
Love the Double western bacon burger and their new strawberry
Atmosphere: 4
Food: 4
Service: 4