Bad service, they couldn't sell me in the establishment because supposedly there were only online orders. I was trained and at no time did they mention it
Sonia Chapple
Always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Janell S.
I wish there were negative stars. Ordered delivery online with an estimated 63 minute delivery window. After 70 minutes we tried to call the business but you can't. All you can do is get corporate and then they transfer the call. Finally, someone answered and said the driver was on his way. We waited another 15 minutes, and nothing. Couldn't get anyone to answer the phone, so 2 hours later, I ended up driving to their location. In the meantime, the pizza tracker said the pizzas had been delivered, which they weren't. I told the guy about the problem and it was like deer in headlights. He claimed they didn't have my order. However, I was able to show them the confirmation email with the order number. Not only that, I pointed out someone told me the delivery was on its way. The manager went into the back room to "call the driver", right. The manager then accused me of lying! Interestingly, just before he accused me of stealing pizza (you know by prepaying for it online), he showed a worker my order on the computer. I'm definitely not fluent in Spanish, but I can get enough of what was being said. He finally agreed to credit me for a prior order which was more expensive. But when the credit shows up, it's for the exact amount and order number I was accused of stealing. Terrible, horrible customer service. My family will never go back here.
Juan M.
Today is the LAST TIME we are ordering from this place!!This is the 3rd time they mess up our order.We have orders from this place for the past ten years and I am not sure if they ave new management or whatnot, but the service has just been HORRIBLE!!No matter how specific we get when we place our order they always manage to mess it up!!!GOOD BYE PAPA JOHN'S....
Maria Laureano
Great service, friendly staff
Raylene Estrada
Great service! Caught a mis delivery even before I did and solved the problem right away. Super efficient team.
Atmosphere: 5
Food: 5
Service: 5
Israel V.
Horrible service stood there while the manager took a 15 minute order and didn't even turn to look at me and when i did get helped didn't even get a simple sorry for the wait
deb u.
Poor service No one smiles as soon as I walk in Employees stare at each other have no sense how to greet a customer I'm not sure if they're not allowed to speak however it's very unpleasant to be in such a negative atmosphere Never experienced this !!!!!!!!
Jean garcia
Dough sits at room temperature for hours before you order it... Health hazard. Flies come in and out of the store laying larvae on the dough. Workers come in to work high smelling like cigarettes and marijuana. Manager flirts with coworkers. No quality control. I will submit a claim with the health department. The a grade is not correct on this establishment. I just want to order a pizza without the health hazards associated with a third world country.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Works Pizza
Frank Flores
Do not order over the phone. 3 times in a row they get my order wrong or purposely change my order for higher bill. It sounds like calls are being re-directed outside US. Better to order in person…. much faster and accurate
The pizzas are pretty cheap the pizzas are good it’s just the delivery drivers I ordered 2 large pizzas and a Pepsi they told me it was 30.99 but when the diver came it was 35.88 they charge us way more.
Maritza Hernandez
My experience was that when i make an order they answer 50.00 for two large pepperoni pizza i think that is just too much. Then when I wanted to speak with the manager someone start laughing i felt very bad and sad that papa John's pizza have people like them. Bad experience with papa
Atmosphere: 1
Food: 1
Service: 1
Piter A.
Mer and my friends did order pizza few weeks back, pepperoni and jalapenos. Great pizza/ very flavored., very tasty and fresh. We enjoy it. we'll be ordering more. Thank you and I do recommend Papa John's Pizza.
Veronica Distancia
Toppings were only on some of the pizza slices. Falling apart bland. Manager Carlos was playing around with cashier instead of helping .
Christina G.
I'm really disappointed after we paid $70 for pizza, nothing has flavor here like it once did :( the wings, the sauce, even the stuff crust was awful "/ Papa johns is definitely not what it used to be. If your looking for good pizza, you might honestly wanna try Pina Pizza instead "/
Bad service, they couldn't sell me in the establishment because supposedly there were only online orders. I was trained and at no time did they mention it
Always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I wish there were negative stars. Ordered delivery online with an estimated 63 minute delivery window. After 70 minutes we tried to call the business but you can't. All you can do is get corporate and then they transfer the call. Finally, someone answered and said the driver was on his way. We waited another 15 minutes, and nothing. Couldn't get anyone to answer the phone, so 2 hours later, I ended up driving to their location. In the meantime, the pizza tracker said the pizzas had been delivered, which they weren't. I told the guy about the problem and it was like deer in headlights. He claimed they didn't have my order. However, I was able to show them the confirmation email with the order number. Not only that, I pointed out someone told me the delivery was on its way. The manager went into the back room to "call the driver", right. The manager then accused me of lying! Interestingly, just before he accused me of stealing pizza (you know by prepaying for it online), he showed a worker my order on the computer. I'm definitely not fluent in Spanish, but I can get enough of what was being said. He finally agreed to credit me for a prior order which was more expensive. But when the credit shows up, it's for the exact amount and order number I was accused of stealing. Terrible, horrible customer service. My family will never go back here.
Today is the LAST TIME we are ordering from this place!!This is the 3rd time they mess up our order.We have orders from this place for the past ten years and I am not sure if they ave new management or whatnot, but the service has just been HORRIBLE!!No matter how specific we get when we place our order they always manage to mess it up!!!GOOD BYE PAPA JOHN'S....
Great service, friendly staff
Great service! Caught a mis delivery even before I did and solved the problem right away. Super efficient team.
Atmosphere: 5
Food: 5
Service: 5
Horrible service stood there while the manager took a 15 minute order and didn't even turn to look at me and when i did get helped didn't even get a simple sorry for the wait
Poor service No one smiles as soon as I walk in Employees stare at each other have no sense how to greet a customer I'm not sure if they're not allowed to speak however it's very unpleasant to be in such a negative atmosphere Never experienced this !!!!!!!!
Dough sits at room temperature for hours before you order it... Health hazard. Flies come in and out of the store laying larvae on the dough. Workers come in to work high smelling like cigarettes and marijuana. Manager flirts with coworkers. No quality control. I will submit a claim with the health department. The a grade is not correct on this establishment. I just want to order a pizza without the health hazards associated with a third world country.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: The Works Pizza
Do not order over the phone. 3 times in a row they get my order wrong or purposely change my order for higher bill. It sounds like calls are being re-directed outside US. Better to order in person…. much faster and accurate
Restaurantji Recommends
The pizzas are pretty cheap the pizzas are good it’s just the delivery drivers I ordered 2 large pizzas and a Pepsi they told me it was 30.99 but when the diver came it was 35.88 they charge us way more.
My experience was that when i make an order they answer 50.00 for two large pepperoni pizza i think that is just too much. Then when I wanted to speak with the manager someone start laughing i felt very bad and sad that papa John's pizza have people like them. Bad experience with papa
Atmosphere: 1
Food: 1
Service: 1
Mer and my friends did order pizza few weeks back, pepperoni and jalapenos. Great pizza/ very flavored., very tasty and fresh. We enjoy it. we'll be ordering more. Thank you and I do recommend Papa John's Pizza.
Toppings were only on some of the pizza slices. Falling apart bland. Manager Carlos was playing around with cashier instead of helping .
I'm really disappointed after we paid $70 for pizza, nothing has flavor here like it once did :( the wings, the sauce, even the stuff crust was awful "/ Papa johns is definitely not what it used to be. If your looking for good pizza, you might honestly wanna try Pina Pizza instead "/