Quattro's premier attempt at Chinese New Years DimSum brunch very poorly executed and lacking on all accounts. Offered 30pcs for 2, only 16 delivered to table, no description, rapidly got cold as all delivered with bland soup, noodle dish unequally divided - 1 with all the additives other with only noodles, and table adorned with wilted and recycled 3 day old valentine's bouquet. Dragon parade brought inside due to rain assaulted hearing of patrons with parade cymbals that should never be repetitively clashed in a small indoor venue. “Experience” not to be repeated.
Foodisfun
Went for Valentine's Day lunch with my husband. It felt festive with all the heart decorations. Food was excellent and as expected, pricey. Husband had the Quattro burger which was juicy and delicious. I had the salmon dish which was really good. The salmon was cooked just perfect, crispy skin and tender and moist. We shared a side of onion rings which were so good, We had the panna cotta and the apple cake for dessert. Both were yummy! The service was also wonderful. It was attentive, but not overly so and everyone was friendly and nice. This place is definitely fun to go to for a special occasion.
Jung Park
Great restaurant in hotel taste
Atmosphere: 4
Food: 4
Service: 4
Marina Massola
Soup was better, than moms and service was extraordinary. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pan Seared Nordic Blu Salmon
Jason Foard
My girlfriend and I have been here a few times for drinks and appetizers but never on New Years Eve. The outside seating area and the hotel roundabout was well lit with Christmas lights and holiday decorations making it perfect for memorable pics and videos.Needless to say we had a wonderful time in the Quattro lounge with quality drinks, food and service.
Atmosphere: 5
Food: 4
Service: 4
The receptionist who seated us was not very good and not friendly. We had a reservation for 7 people and she checked in 7 people but t$3! couldn't remember and had the table set up for 6 people. Then she distributed the menu but only gave 6 and intentionally skipped me, so I had to ask for another menu. No apology from her and she had a smirk on her face. However, the servers were all excellent and they made the dining experience better.
NazyF
Advertised music and reason we booked for NY day brunch. When we got there I had to ask and they said the singer called in sick. Even though I said that's why I picked it, hostess didn't offer anything to try to make up for it -comp something, gift card or anything. Not what I expect from FS.
Ollie
The service lacks professionalism. Waiters take a long time and forget about you. Seldom refills water glasses. The hostess was wearing a hoodie. What happened to professional standards?I stayed here recently and every single time I ate at this restaurant they would completely forget about me after serving the entree. No more refilling water glasses and nobody clears plates. This happened multiple times. Better training needed.The food was good, but every second item on the menu has nuts, the most common food allergen in the US. It’s not necessary.I also notice the food varies in quality every time I stay, despite being the same Executive Chef. It was best in December 2022. I wish they could replicate whatever it was then. As of December 2023 it is not at its best.
Jeremy Saylor
Wyugu Burger with truffle
Atmosphere: 4
Food: 5
Service: 4
ChristieW
A few comments from our dinner experience: 1. We asked for hot water when we sat down, waited, hot & cold starters came and we finished eating, still no hot water, when asked, the waiter said he forgot. 2. We ordered focaccia and waitress came back few minutes later that they ran out which is fine. She offered sourdough and we said yes. Again we had to asked after we almost finished our starters and waiter came with 2 small slices when we have 4 people. 3. After the starters, the waiter took away all our utensils and did not replace it. Our main course arrived and we still have utensils. We had to asked twice for utensils. We been to many Four Seasons all all the world, this is by far, our worst experience.
Lunching at Quattro in Palo Alto is always a treat. Food is fine - I had the Kale Salad with Flat Iron Steak, steak was perfect, not overly seasoned. Service is okay; momentum of service is so so, and a bit of misunderstanding in libation - Jameson vs a floral cognac of some sort. Definitely would return in the future to experience dinner or special celebration.
MommyDearest
Excellent food. Ambiance is nothing special especially if you are celebrating. Staff do not look polished. Not chic. Although they try to be accommodating, they rather look homely. At least they are finding employees who are willing to work. My guess is they were recruited from the housekeeping department.
AnnaP
Service was below par. Very slow and communication was poor. Waitress forgot our drinks and we had a hard time tracking her down to get them after we had started our lunch. We also had to ask for our bill at the end as our waitress did not return for a long period of time. I've eaten at Quattro often and like to take clients there as its' generally quiet and a good place to have a business lunch. Fortunately, last Friday was not a business lunch, but rather a Birthday lunch for my assistant. Regardless, the service was not acceptable for the price we paid and for a Four Seasons Hotel.
Nitul shah
One of the best dining experiences in the Bay area. We were asked if we want to dine in or out.We dined outdoors as the exterior baby and Christmas lights were mesmerizing. The seating was super comfortable, perfect for a date night. They also had a comforter quilt, for people who feel cold.The food came in without taking too long in pretty looking dishes.Pumpkin Risotto was out of the world and I highly recommend it.Maitake Friti was mushroom based, deep fried and was very good.Some opportunities:The fireplace looks very nice but it did not give us heat, as it was a bit further away from the seating area. Thankfully we had enough clothes on us, and a throw on the seating helped. I wish they had a heater.The TV in the outdoors was not functional.The Sicilian Cauliflower was okay-ish, and it will not be a bad idea to update its recipe.The menu has limited vegetarian options, some more would be appreciated.Some music in the outdoors would not be a bad idea either.Overall we had an AMAZING date night, and great food. Would like to come again.Vegetarian options: The menu has limited vegetarian options, some more would be appreciated.
Atmosphere: 5
Food: 5
Service: 5
PAZRN
Horrible. Will never re-do for Thanksgiving. Definitely NOT worth the $$$$. Too overcrowded and overrated. Disorganized. Non-professional. Unfortunate experience for a much anticipated holiday dinner. Only saving grace was food.
Quattro's premier attempt at Chinese New Years DimSum brunch very poorly executed and lacking on all accounts. Offered 30pcs for 2, only 16 delivered to table, no description, rapidly got cold as all delivered with bland soup, noodle dish unequally divided - 1 with all the additives other with only noodles, and table adorned with wilted and recycled 3 day old valentine's bouquet. Dragon parade brought inside due to rain assaulted hearing of patrons with parade cymbals that should never be repetitively clashed in a small indoor venue. “Experience” not to be repeated.
Went for Valentine's Day lunch with my husband. It felt festive with all the heart decorations. Food was excellent and as expected, pricey. Husband had the Quattro burger which was juicy and delicious. I had the salmon dish which was really good. The salmon was cooked just perfect, crispy skin and tender and moist. We shared a side of onion rings which were so good, We had the panna cotta and the apple cake for dessert. Both were yummy! The service was also wonderful. It was attentive, but not overly so and everyone was friendly and nice. This place is definitely fun to go to for a special occasion.
Great restaurant in hotel taste
Atmosphere: 4
Food: 4
Service: 4
Soup was better, than moms and service was extraordinary. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pan Seared Nordic Blu Salmon
My girlfriend and I have been here a few times for drinks and appetizers but never on New Years Eve. The outside seating area and the hotel roundabout was well lit with Christmas lights and holiday decorations making it perfect for memorable pics and videos.Needless to say we had a wonderful time in the Quattro lounge with quality drinks, food and service.
Atmosphere: 5
Food: 4
Service: 4
The receptionist who seated us was not very good and not friendly. We had a reservation for 7 people and she checked in 7 people but t$3! couldn't remember and had the table set up for 6 people. Then she distributed the menu but only gave 6 and intentionally skipped me, so I had to ask for another menu. No apology from her and she had a smirk on her face. However, the servers were all excellent and they made the dining experience better.
Advertised music and reason we booked for NY day brunch. When we got there I had to ask and they said the singer called in sick. Even though I said that's why I picked it, hostess didn't offer anything to try to make up for it -comp something, gift card or anything. Not what I expect from FS.
The service lacks professionalism. Waiters take a long time and forget about you. Seldom refills water glasses. The hostess was wearing a hoodie. What happened to professional standards?I stayed here recently and every single time I ate at this restaurant they would completely forget about me after serving the entree. No more refilling water glasses and nobody clears plates. This happened multiple times. Better training needed.The food was good, but every second item on the menu has nuts, the most common food allergen in the US. It’s not necessary.I also notice the food varies in quality every time I stay, despite being the same Executive Chef. It was best in December 2022. I wish they could replicate whatever it was then. As of December 2023 it is not at its best.
Wyugu Burger with truffle
Atmosphere: 4
Food: 5
Service: 4
A few comments from our dinner experience: 1. We asked for hot water when we sat down, waited, hot & cold starters came and we finished eating, still no hot water, when asked, the waiter said he forgot. 2. We ordered focaccia and waitress came back few minutes later that they ran out which is fine. She offered sourdough and we said yes. Again we had to asked after we almost finished our starters and waiter came with 2 small slices when we have 4 people. 3. After the starters, the waiter took away all our utensils and did not replace it. Our main course arrived and we still have utensils. We had to asked twice for utensils. We been to many Four Seasons all all the world, this is by far, our worst experience.
Restaurantji Recommends
Lunching at Quattro in Palo Alto is always a treat. Food is fine - I had the Kale Salad with Flat Iron Steak, steak was perfect, not overly seasoned. Service is okay; momentum of service is so so, and a bit of misunderstanding in libation - Jameson vs a floral cognac of some sort. Definitely would return in the future to experience dinner or special celebration.
Excellent food. Ambiance is nothing special especially if you are celebrating. Staff do not look polished. Not chic. Although they try to be accommodating, they rather look homely. At least they are finding employees who are willing to work. My guess is they were recruited from the housekeeping department.
Service was below par. Very slow and communication was poor. Waitress forgot our drinks and we had a hard time tracking her down to get them after we had started our lunch. We also had to ask for our bill at the end as our waitress did not return for a long period of time. I've eaten at Quattro often and like to take clients there as its' generally quiet and a good place to have a business lunch. Fortunately, last Friday was not a business lunch, but rather a Birthday lunch for my assistant. Regardless, the service was not acceptable for the price we paid and for a Four Seasons Hotel.
One of the best dining experiences in the Bay area. We were asked if we want to dine in or out.We dined outdoors as the exterior baby and Christmas lights were mesmerizing. The seating was super comfortable, perfect for a date night. They also had a comforter quilt, for people who feel cold.The food came in without taking too long in pretty looking dishes.Pumpkin Risotto was out of the world and I highly recommend it.Maitake Friti was mushroom based, deep fried and was very good.Some opportunities:The fireplace looks very nice but it did not give us heat, as it was a bit further away from the seating area. Thankfully we had enough clothes on us, and a throw on the seating helped. I wish they had a heater.The TV in the outdoors was not functional.The Sicilian Cauliflower was okay-ish, and it will not be a bad idea to update its recipe.The menu has limited vegetarian options, some more would be appreciated.Some music in the outdoors would not be a bad idea either.Overall we had an AMAZING date night, and great food. Would like to come again.Vegetarian options: The menu has limited vegetarian options, some more would be appreciated.
Atmosphere: 5
Food: 5
Service: 5
Horrible. Will never re-do for Thanksgiving. Definitely NOT worth the $$$$. Too overcrowded and overrated. Disorganized. Non-professional. Unfortunate experience for a much anticipated holiday dinner. Only saving grace was food.