I couldn’t really give a star on anything except the service because I didn’t even get a chance to order any food. The guy at the drive-through was so damn rude that I didn’t order anything and just left and to think I’ve drove past that location so many times and this was my first time trying it out no thanks. Change the attitude I ain’t paying for that too
Service: 1
April A
First time coming here the food and the mocha was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Laurie Church
Of course, this is Panera, which is a chain company, so the food is usually consistent with what you expect, but that is good because I love the food! This location has a pleasant mall vibe, and there are outdoor tables, too. I think that they were a bit slow, here, but that might not be the case for most days. It might have been a scheduling problem. Would recommend.
What I love about this place is the broccoli soup is the reason I go. What I don't like is the unpleasant smell in that place when you enter, it smells like a lot of grease.
Atmosphere: 2
Food: 4
Service: 2
Kim Dewhurst
The food was made wrong the bread was soggy I didn’t get my whole order. I ordered an hour before I went to pick up the food and it wasn’t ready by the time it stated my food would be. Worst experience ever. Will not be going back
Food: 1
Service: 2
Marti Kenney
5 different items on the menu were not available. I settled for a bowl of macaroni and cheese, not a cup, for $8.59 and there were probably 5 spoonfuls. Talk about disappointment. I will never visit this Panera again!!
Atmosphere: 3
Food: 2
Service: 2
Jennifer Underwood
Every item we ordered from this restaurant taste good and satisfying.
Atmosphere: 4
Food: 4
Service: 4
Rossy
Around 7:10 am Sunday I’m ordered a bagel double toasted with cream cheese for to go, they call me said my order was ready, they served for dine in and I said it’s for to go, he show my ticket and the front guy make a mistake ok the guy prepare for to go and I double check because usually they forget thinks, they don’t put it a knife in my bag and I ask at the guy for and he said “we don’t have a plastic knife’s????? Really???? How supposedly I’m spread my cream cheese????????
Atmosphere: 1
Food: 3
Service: 1
Jess D
I used to eat Panera a couple times a week or more for lunch when I was working. The Vermont white cheddar cheese macaroni was to die for. However now it is really not a great experience eating here. First of all I pulled up guidance of the line there was only two cars ahead of us yet we waited at least a total amount of time of 30 minutes in the Drive-Thru at least and to top it off they were out of macaroni and cheese which is absolutely absurd me since it's one of their main dishes they sell. But we literally waited for our food for quite an extended amount of time sitting in the Drive-Thru as staff learn how to make a drink or I'm not sure what they were doing exactly but it appeared that they were all watching the Smoothie be made. We only ordered two things macaroni and cheese and two drinks. That's August 15 minutes from the time we got to the window until we got our food previous to that we already waited for the one one car in front of us to get their food and we waited approximately 15 to 20 minutes for that. The people working in there we're not an apologetic the food was actually cold when we got home and it's just a really disappointing experience. Not only that but when they said they were out of the regular macaroni and cheese they said that they have the cheddar and brought the macaroni and cheese so he agreed to go ahead and get that instead which by the way it was awful. I will never ever order that again ever. But some accommodation should have made for the long wait time which was absolutely atrocious in my opinion. But realistically I mean I'm going to be calling to get my money back on the food because not only was it not good at all but it was cold. So I'm not quite sure what the staff was doing the entire time we were waiting for this extended period of time in the Drive-Thru. Not to mention for two macaronis and two drinks it was $42 which is absolutely ridiculous too. This place is really gone backwards with their customer service and their food quality again I used to love eating here I would hear two or more times a week if I was able to and now I don't even want to eat here at all it's not good staff is slow and non-apologetic about things that should not occur like 30 minute plus wait times in the Drive-Thru with only two vehicles are there and the inside of the store is empty. That's just my suggestion I'm going to call when I have a chance and try to get a refund on my food or at least get a replaced another day cuz it was definitely not good and not hot. I suggest you try to eat at a different place around here because this one is definitely not good.
Atmosphere: 1
Food: 2
Service: 1
Jeroen O
The worst experience I’ve had at a Panera Location. The morning crew are disorganized. The male manager did not care he made a mistake in servicing my order. He didn’t even know to give the pastry and the cup at the counter. this made the overall order, delay. I waited forever causing a long queue on the order line. I was frustrated with the sandwich line for not checking on my full order they even snapped back at me. Very immature. I wanted to dine in however it wasn’t worth it with the Wi-Fi dry slow compared to other locations. so I ordered to go instead which was frustrating too since they STILL didn’t remember to complete my order with the pastry. And when I got my pastry, didn’t bother asking to warm it up or not. This happened to the next customer after me. I usually have great experiences with Panera and the food is mostly great. But avoid this location. When I talked to another manager she was more accommodating, however, it was clear she just wanted me out the store instead of empathizing, she kept interrupting me and rushed the solution, making the free sandwich pointless and unrewarding. Retrain your staff at this location Panera. Very disappointing as a former employee from another well organized branch.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta
Cenolla was so nice she’s always nice to customers.
Atmosphere: 4
Food: 5
Service: 5
Mrs Quigley
Another disappointing Panera experience. Zero stars for the drive thru cashier who gave me my total due after each item I ordered, while ordering food for 4 people, she didn't read it back or offer side options, drinks or cookies. So obviously it was wrong. 1 entree was missing and asked for no bacon on the sandwich. I saw her carry that sandwich back to the kitchen, we all know she took the soggy bacon off, re-wrapped it and pretended like she made a new one. We all know you're not supposed to take it back to the kitchen (plus she missed a piece). Not cool! Fortunately, my son doesn’t have an allergy but my daughter has serious food allergies and we rely on honesty and integrity from the people preparing the food we eat! The other cashier did his best to fix all the problems with our order. 2 stars for getting half our order correct and we didn't find any hair in the soup from this location. (It’s a low bar)Dietary restrictions: Can’t be trusted to modify orders correctly or prevent cross contamination!
DEFINITELY NOT the employees' fault, but this is the standard amount of chicken for a $9 chicken half sandwich? Ludicrous!! Did the you pick 2, $20, and this is the standard. As much as I like Panera, I definitely won't be back since this is what $20 gets you
Atmosphere: 5
Food: 1
Service: 5
Christopher B Jackiewicz
I like that one of the team leaders has a tattoo on the inside of his wrist that matches the logo on my door.
Atmosphere: 5
Food: 5
Service: 5
Catari Monsanto
Not having a good day! Have a terrible cold and had a craving for chicken soup from Panera Bread. Omar and mom went all the way across town to get me one. When they get back I sit down to eat it, quite hungry as I haven’t felt like eating for two days. Look at the tiny $9.15 cup of soup and think, “is that the large bowl?”. I opened it looking forward to enjoying it and I see something strange on top. I use the spoon to investigate and out comes this HUGE piece of plastic! I have a very sensitive stomach so it made me instantly sick just looking at it. I swear I will NEVER eat there again. I don’t know that I can eat out again! Disgusting!#panerabread#Panera
I couldn’t really give a star on anything except the service because I didn’t even get a chance to order any food. The guy at the drive-through was so damn rude that I didn’t order anything and just left and to think I’ve drove past that location so many times and this was my first time trying it out no thanks. Change the attitude I ain’t paying for that too
Service: 1
First time coming here the food and the mocha was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Of course, this is Panera, which is a chain company, so the food is usually consistent with what you expect, but that is good because I love the food! This location has a pleasant mall vibe, and there are outdoor tables, too. I think that they were a bit slow, here, but that might not be the case for most days. It might have been a scheduling problem. Would recommend.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Broccoli Cheddar Soup, Plain Bagel
What I love about this place is the broccoli soup is the reason I go. What I don't like is the unpleasant smell in that place when you enter, it smells like a lot of grease.
Atmosphere: 2
Food: 4
Service: 2
The food was made wrong the bread was soggy I didn’t get my whole order. I ordered an hour before I went to pick up the food and it wasn’t ready by the time it stated my food would be. Worst experience ever. Will not be going back
Food: 1
Service: 2
5 different items on the menu were not available. I settled for a bowl of macaroni and cheese, not a cup, for $8.59 and there were probably 5 spoonfuls. Talk about disappointment. I will never visit this Panera again!!
Atmosphere: 3
Food: 2
Service: 2
Every item we ordered from this restaurant taste good and satisfying.
Atmosphere: 4
Food: 4
Service: 4
Around 7:10 am Sunday I’m ordered a bagel double toasted with cream cheese for to go, they call me said my order was ready, they served for dine in and I said it’s for to go, he show my ticket and the front guy make a mistake ok the guy prepare for to go and I double check because usually they forget thinks, they don’t put it a knife in my bag and I ask at the guy for and he said “we don’t have a plastic knife’s????? Really???? How supposedly I’m spread my cream cheese????????
Atmosphere: 1
Food: 3
Service: 1
I used to eat Panera a couple times a week or more for lunch when I was working. The Vermont white cheddar cheese macaroni was to die for. However now it is really not a great experience eating here. First of all I pulled up guidance of the line there was only two cars ahead of us yet we waited at least a total amount of time of 30 minutes in the Drive-Thru at least and to top it off they were out of macaroni and cheese which is absolutely absurd me since it's one of their main dishes they sell. But we literally waited for our food for quite an extended amount of time sitting in the Drive-Thru as staff learn how to make a drink or I'm not sure what they were doing exactly but it appeared that they were all watching the Smoothie be made. We only ordered two things macaroni and cheese and two drinks. That's August 15 minutes from the time we got to the window until we got our food previous to that we already waited for the one one car in front of us to get their food and we waited approximately 15 to 20 minutes for that. The people working in there we're not an apologetic the food was actually cold when we got home and it's just a really disappointing experience. Not only that but when they said they were out of the regular macaroni and cheese they said that they have the cheddar and brought the macaroni and cheese so he agreed to go ahead and get that instead which by the way it was awful. I will never ever order that again ever. But some accommodation should have made for the long wait time which was absolutely atrocious in my opinion. But realistically I mean I'm going to be calling to get my money back on the food because not only was it not good at all but it was cold. So I'm not quite sure what the staff was doing the entire time we were waiting for this extended period of time in the Drive-Thru. Not to mention for two macaronis and two drinks it was $42 which is absolutely ridiculous too. This place is really gone backwards with their customer service and their food quality again I used to love eating here I would hear two or more times a week if I was able to and now I don't even want to eat here at all it's not good staff is slow and non-apologetic about things that should not occur like 30 minute plus wait times in the Drive-Thru with only two vehicles are there and the inside of the store is empty. That's just my suggestion I'm going to call when I have a chance and try to get a refund on my food or at least get a replaced another day cuz it was definitely not good and not hot. I suggest you try to eat at a different place around here because this one is definitely not good.
Atmosphere: 1
Food: 2
Service: 1
The worst experience I’ve had at a Panera Location. The morning crew are disorganized. The male manager did not care he made a mistake in servicing my order. He didn’t even know to give the pastry and the cup at the counter. this made the overall order, delay. I waited forever causing a long queue on the order line. I was frustrated with the sandwich line for not checking on my full order they even snapped back at me. Very immature. I wanted to dine in however it wasn’t worth it with the Wi-Fi dry slow compared to other locations. so I ordered to go instead which was frustrating too since they STILL didn’t remember to complete my order with the pastry. And when I got my pastry, didn’t bother asking to warm it up or not. This happened to the next customer after me. I usually have great experiences with Panera and the food is mostly great. But avoid this location. When I talked to another manager she was more accommodating, however, it was clear she just wanted me out the store instead of empathizing, she kept interrupting me and rushed the solution, making the free sandwich pointless and unrewarding. Retrain your staff at this location Panera. Very disappointing as a former employee from another well organized branch.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta
Restaurantji Recommends
Cenolla was so nice she’s always nice to customers.
Atmosphere: 4
Food: 5
Service: 5
Another disappointing Panera experience. Zero stars for the drive thru cashier who gave me my total due after each item I ordered, while ordering food for 4 people, she didn't read it back or offer side options, drinks or cookies. So obviously it was wrong. 1 entree was missing and asked for no bacon on the sandwich. I saw her carry that sandwich back to the kitchen, we all know she took the soggy bacon off, re-wrapped it and pretended like she made a new one. We all know you're not supposed to take it back to the kitchen (plus she missed a piece). Not cool! Fortunately, my son doesn’t have an allergy but my daughter has serious food allergies and we rely on honesty and integrity from the people preparing the food we eat! The other cashier did his best to fix all the problems with our order. 2 stars for getting half our order correct and we didn't find any hair in the soup from this location. (It’s a low bar)Dietary restrictions: Can’t be trusted to modify orders correctly or prevent cross contamination!
Food: 2
Service: 2
Recommended dishes: Creamy Tomato Soup, Broccoli Cheddar Soup
DEFINITELY NOT the employees' fault, but this is the standard amount of chicken for a $9 chicken half sandwich? Ludicrous!! Did the you pick 2, $20, and this is the standard. As much as I like Panera, I definitely won't be back since this is what $20 gets you
Atmosphere: 5
Food: 1
Service: 5
I like that one of the team leaders has a tattoo on the inside of his wrist that matches the logo on my door.
Atmosphere: 5
Food: 5
Service: 5
Not having a good day! Have a terrible cold and had a craving for chicken soup from Panera Bread. Omar and mom went all the way across town to get me one. When they get back I sit down to eat it, quite hungry as I haven’t felt like eating for two days. Look at the tiny $9.15 cup of soup and think, “is that the large bowl?”. I opened it looking forward to enjoying it and I see something strange on top. I use the spoon to investigate and out comes this HUGE piece of plastic! I have a very sensitive stomach so it made me instantly sick just looking at it. I swear I will NEVER eat there again. I don’t know that I can eat out again! Disgusting!#panerabread#Panera
Atmosphere: 1
Food: 1
Service: 1