Ponchos Authentic

1279 E Main St, El Cajon
(619) 444-2506

Recent Reviews

Nancy G

Been going here for years!

Atmosphere: 5

Food: 5

Service: 5

Steve Chika

Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carne Asada Fries, Fish, Menudo Blanco

Sergio domingo Lopez

Very good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Taco Tuesday

danny S

Another one of my favorite places that has just become too expensive to go to. The Campechana is 2/3 the size it used to be and is now $20. Sad to say that my favorite Mexican food place is just too much money for me to go back. Given how busy this place was when I went and how busy it used to be it appears that I'm not the only one that thinks this

Atmosphere: 4

Food: 5

Service: 5

Joel Villalvazo

Don't buy caldo de res they give me 2 pieces of fat with one potatoe and one piece of corn for $16 dolars!!

Atmosphere: 1

Food: 1

Service: 3

Sandra Dominguez

I recommend the Menudo, I love it, it doesn't have a lot of fat because it has a lot of meat. I love it in my favorite food, and my sister likes the shrimp one.

Atmosphere: 5

Food: 5

Service: 5

Angela Fonseca

Great food just a little

Atmosphere: 5

Food: 5

Service: 5

N M.

If you want a good taco shop I highly recommend you go somewhere else I tried this place 6 months ago same terrible service from the same register lady she's rude as can be and not helpful when it comes to ordering I asked do you have any specials,she said no I looked on the counter there were specials so I said oh I will try the specials on your counter with the rolled tacos not knowing it said in Spanish potato rolled tacos, so when I received my order I told the guy that was working her with her at the register that I didn't want potato I would like beef he said well you'll have to order and pay for that I said okay never mind but maybe you should change your special instead of having it in Spanish having an English so we understand what it's saying he laughed. Didn't give two shits of what I said. The same register lady on December 2nd at 2:45 that was working at the register was of course still rude as can be kept glaring at me her in the register guy kept talking in Spanish and looking my way and nodding their head my way very uncalled for very rude I will not return.

Tony A.

I tell you what!!!! if you ever want a positive and exciting experience come here authentic Mexican food the picture doesn't describe how amazingly it was lol was being I eat every last bit of it. Very calming relaxing atmosphere TV on multiple walls.

Silvia Barrientos

I buy order of tree churros and she forgot to put in the bag for to go I order quesadia and forgot to put the sour

Atmosphere: 5

Food: 5

Service: 3

Alvan Kana

No AC, flies everywhere, and small portions.

Atmosphere: 2

Food: 3

Service: 3

Krystal Gomez

The food was AMAZING, i got the 7 mares soup, and it was delicious. The service was ok. They were friendly, but it took a while to get my order. The only thing I didn't like was that it was really hot in there with no AC so it made it really uncomfortable to be inside.

Atmosphere: 2

Food: 5

Service: 3

Christine Hill

What Mexican food place sends a delivery order of over $45 dollars, not including tip and fees, without even ONE HOT SAUCE??? I didn't think I had to ask when I ordered MEXICAN FOOD on line.Would it kill them to add at least 1 container per dish to the bag? What can that cost $0.01? I called to mention this and got some run around from a little girl who knows NOTHING about customer service. She Told Me I should ask next time. No apology at all, no offer to make it right.Then the next thing... I ordered the Chicken Enchilada combination. (combination meaning "served with rice and beans". ) as stated in the menu. I didn't receive any rice and beans. When I told her this, she told me I DIDN'T order the combination plate. Excuse Me???Well, that's what my order says I ordered and that's what I paid for!! Again, no acknowledgment that they screwed up and no offer to make things right.I've worked in customer service my whole life (and that's awhile)and this is NOT the way you treat your customers if you want to keep them as customers. YOU never argue with your customers, especially when it is you that is wrong!Very unfortunate because the food was pretty good. We will not be back. I can't stand being treated with disrespect by some immature little child who can't admit that they might have made an error. If this business cares about their customers, I suggest you put someone on the phone that can communicate with your customers and make them feel like they want to come back and that they are being treated fairly and that they are appreciated.It costs way too much to order out now days, and on the rare times we can afford to, I don't expect to get an argument when I bring up the fact that the business made an error in my order.The cost of a few containers of hot sauce and some words of apology would do wonders at increasing your customer base.

Food: 4

Service: 1

Don Johnson

Steak Ranchero plate is great!

Atmosphere: 5

Food: 5

Service: 5

Tracey Marie

The cashier wasn't very friendly. But she was nice to the other customers . ?

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Tocos

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