It looked like only one person was working there and you had to order on the Kiosk and couldn't get my discount to work on
Atmosphere: 2
Food: 3
Service: 2
meemee d.
I told them no banana i have allergies and sure enough they put banana in it im all ready on the freeway home its to late to turn around and i have a damn rash on my face ..they were to busy playing around and not paying attention
Christina H.
I use to like it. But now they put too much ice in my peanut butter banana protein. Now it feels like it has no taste.
Mike P.
Placed an online order, which was not ready, even 15 minutes after the quoted timeframe for pickup. Only one person working at a time on multiple occasions where there were numerous customers in the store. Employee was on the phone loudly talking to her boyfriend, on speaker, who asked "if she was getting off on time". She replied "I'll try but someone just ordered 8 acai bowls", directly in front of the customer who had just ordered them. If I could give this location zero stars I would. I know it's not working at an investment firm, but teach your employees some goddamn respect. Gen Z is the worstSincerly, -A Millennial
Veronica C.
I ordered an açaí bowl and it was very watery. The service was okay. Overall, the ambiance was not satisfactory
AUTO TUB3
I got the greens & ginger smoothie for the first time and it was good. I like it. Has a good taste to it.
Kate P.
ordered ahead of time and both workers were sitting down.. No one greeted me, didn't even ask me what I was here for and stayed on their phones the whole time and continued talking. None of them got up ONCE until someone else walked into the store to order... to top it off they didn't even start my order till someone else came in. I ordered a good 10 mins before I got there and waited another 10! they rock paper scissored to see who would make my order.. lmao
Joon K
Nice staff. Friendly. Fast service. I got the large Peanut Butter Moo'd. It cost $8.59. Damn inflation. At least it was yummy.
Kat B.
The store was filthy. Built on gunk on counter tops, dust bunnies in the food stand, doors and counters looked like they were cleaned with dirty, milky rags. The floors wete dirty, there were old juice splatters on the glass. Why anyone would buy a drink orvfood here is beyond me. When I spoke to the store manager about it, I was told they are doing the best they can and to calm down. When asked who I can call to complain, I was denied any information and told there was nothing to complain about. The entire experience was disgusting and unprofessional.
JEANNETTE REED
I find it inconsistent. Sometimes the smoothies are thick and perfect and sometimes liquid as water. I've had 2 açai bowls before, amazing! But today, the fruit was all great, but it was like a cold soup. Pure liquid! Why would the worker serve that mess???
As many reviews have stated-customer service here is AWFUL!! I walked in on a Saturday morning and I did not see anybody and I was not greeted so I walked around lost. Suddenly these girls pop up-they were sitting behind the counter the entire time, saw me, and then one greeted me-LAUGHING! Because these immature children thought it was funny how I didn't see them, wow hilarious!! A guy took my order though and I had no idea what he was saying because he wouldn't speak up. Please do something about your employees-either give them soft people skills training or hire new people, because bad customer service will affect your business negatively.
Christa M.
Came to this location with my friend for the last day of the BOGO rewards. We got two smoothies and two açaí bowls. The employee at the cashier, big guy with glasses needs to speaks louder. I had to say "what" so many times because he was speaking so softly. I got the peanut butter moo'd because I felt pressured to hurry up and order. Took about 10 minutes to get all 4 of our items. Took us less than 5 minutes to get back home and the açaí was already completely melted. Made me not even want to finish my bowl. Should have saved money and waited till I go back to work tomorrow where there's a actual açaí place next to my place of work. Both of the things I ordered did not taste good. Customer service was 0 Edit: I couldn't finish it, absolutely disgusting. The bananas were part black, the taste was unbearable. Never coming back here ever again.
B-ron P.
The kids here need to get their s*** together honestly, all hanging around talking to each other instead of working took 20 minutes to get a smoothie
Yvette C.
Only 1 star, because the product itself is made well but melted acai. However, went in the evening and the customer service I received was the worst I've received in years. The short girl who took my order took care of her customers a total of 3 and were in after me and out before me. The employee with long black hair with big eyes blended my acai left it aside to make more acai for the store and told her Co worker "I'm making some because no one ever does. Haha." Walks over to her guy co worker to talk to him while 6 minutes later my acai bowl is melting then decides to come over to cut up the fruit and complete my order. Just a whole disregard for the customers time. All the whilst I'm thinking why isn't she making extra acai for the store when the store is slow. I don't know if the worker understands the importance of prioritizing her work, but needs some revision.
Katherine A.
3528 Peck Road, El Monte CA; staff members at that location require vigorous training how to focus on excelling in how to treat their customers with Exceptional Customer Service. Their inability/lack of, due to their poor service refrains those committed customers like myself from continuing visiting this store and any of the Jamba Juice locations possibly going forward; unless upper management has the integrity needed in taking corrective action in their hands. Those loyal customers concerned Expect Exceptional Customer Service from associates of our regular locations of all sorts. Those associates who lack the ability to professionally put the customer at the forefront, those associates need to be addressed. It is the Customer who fortifies the company to its great lengths! Without our dedicated customers, companies today would fail and permanently close their doors. In closing, Jamba Juice offers a reward program that all customers have the right to join. When companies fail in providing those rewards to their dedicated guests; employees need to professionally honor those services. Birthday reward given; as I have been a dedicated customer/guest for Years have been ecstatic in looking forward a birthday surprise on her birthday month/day. In the lack of receiving the birthday rewards since 2020 through 2022 (starting on the pandemic year); their was no birthday reward given. I had confronted all staff members working on: Thursday, May 12, 2022 in the store; all those associates involved took no positive action stating no one, including management could not honor the birthday reward. The focus here is, associates including upper management should strive to great lengths for their loyal customers to keep the business that they are committed to, in keeping the business remaining Strong! Keep in mind that customers make the business Not the business make the customer! Let's have the utmost integrity to correct our mishaps and continue moving forward in the environment we are in today. Thank You, Katherine Antillon [email protected] (213) 926-4147
It looked like only one person was working there and you had to order on the Kiosk and couldn't get my discount to work on
Atmosphere: 2
Food: 3
Service: 2
I told them no banana i have allergies and sure enough they put banana in it im all ready on the freeway home its to late to turn around and i have a damn rash on my face ..they were to busy playing around and not paying attention
I use to like it. But now they put too much ice in my peanut butter banana protein. Now it feels like it has no taste.
Placed an online order, which was not ready, even 15 minutes after the quoted timeframe for pickup. Only one person working at a time on multiple occasions where there were numerous customers in the store. Employee was on the phone loudly talking to her boyfriend, on speaker, who asked "if she was getting off on time". She replied "I'll try but someone just ordered 8 acai bowls", directly in front of the customer who had just ordered them. If I could give this location zero stars I would. I know it's not working at an investment firm, but teach your employees some goddamn respect. Gen Z is the worstSincerly, -A Millennial
I ordered an açaí bowl and it was very watery. The service was okay. Overall, the ambiance was not satisfactory
I got the greens & ginger smoothie for the first time and it was good. I like it. Has a good taste to it.
ordered ahead of time and both workers were sitting down.. No one greeted me, didn't even ask me what I was here for and stayed on their phones the whole time and continued talking. None of them got up ONCE until someone else walked into the store to order... to top it off they didn't even start my order till someone else came in. I ordered a good 10 mins before I got there and waited another 10! they rock paper scissored to see who would make my order.. lmao
Nice staff. Friendly. Fast service. I got the large Peanut Butter Moo'd. It cost $8.59. Damn inflation. At least it was yummy.
The store was filthy. Built on gunk on counter tops, dust bunnies in the food stand, doors and counters looked like they were cleaned with dirty, milky rags. The floors wete dirty, there were old juice splatters on the glass. Why anyone would buy a drink orvfood here is beyond me. When I spoke to the store manager about it, I was told they are doing the best they can and to calm down. When asked who I can call to complain, I was denied any information and told there was nothing to complain about. The entire experience was disgusting and unprofessional.
I find it inconsistent. Sometimes the smoothies are thick and perfect and sometimes liquid as water. I've had 2 açai bowls before, amazing! But today, the fruit was all great, but it was like a cold soup. Pure liquid! Why would the worker serve that mess???
Restaurantji Recommends
As many reviews have stated-customer service here is AWFUL!! I walked in on a Saturday morning and I did not see anybody and I was not greeted so I walked around lost. Suddenly these girls pop up-they were sitting behind the counter the entire time, saw me, and then one greeted me-LAUGHING! Because these immature children thought it was funny how I didn't see them, wow hilarious!! A guy took my order though and I had no idea what he was saying because he wouldn't speak up. Please do something about your employees-either give them soft people skills training or hire new people, because bad customer service will affect your business negatively.
Came to this location with my friend for the last day of the BOGO rewards. We got two smoothies and two açaí bowls. The employee at the cashier, big guy with glasses needs to speaks louder. I had to say "what" so many times because he was speaking so softly. I got the peanut butter moo'd because I felt pressured to hurry up and order. Took about 10 minutes to get all 4 of our items. Took us less than 5 minutes to get back home and the açaí was already completely melted. Made me not even want to finish my bowl. Should have saved money and waited till I go back to work tomorrow where there's a actual açaí place next to my place of work. Both of the things I ordered did not taste good. Customer service was 0 Edit: I couldn't finish it, absolutely disgusting. The bananas were part black, the taste was unbearable. Never coming back here ever again.
The kids here need to get their s*** together honestly, all hanging around talking to each other instead of working took 20 minutes to get a smoothie
Only 1 star, because the product itself is made well but melted acai. However, went in the evening and the customer service I received was the worst I've received in years. The short girl who took my order took care of her customers a total of 3 and were in after me and out before me. The employee with long black hair with big eyes blended my acai left it aside to make more acai for the store and told her Co worker "I'm making some because no one ever does. Haha." Walks over to her guy co worker to talk to him while 6 minutes later my acai bowl is melting then decides to come over to cut up the fruit and complete my order. Just a whole disregard for the customers time. All the whilst I'm thinking why isn't she making extra acai for the store when the store is slow. I don't know if the worker understands the importance of prioritizing her work, but needs some revision.
3528 Peck Road, El Monte CA; staff members at that location require vigorous training how to focus on excelling in how to treat their customers with Exceptional Customer Service. Their inability/lack of, due to their poor service refrains those committed customers like myself from continuing visiting this store and any of the Jamba Juice locations possibly going forward; unless upper management has the integrity needed in taking corrective action in their hands. Those loyal customers concerned Expect Exceptional Customer Service from associates of our regular locations of all sorts. Those associates who lack the ability to professionally put the customer at the forefront, those associates need to be addressed. It is the Customer who fortifies the company to its great lengths! Without our dedicated customers, companies today would fail and permanently close their doors. In closing, Jamba Juice offers a reward program that all customers have the right to join. When companies fail in providing those rewards to their dedicated guests; employees need to professionally honor those services. Birthday reward given; as I have been a dedicated customer/guest for Years have been ecstatic in looking forward a birthday surprise on her birthday month/day. In the lack of receiving the birthday rewards since 2020 through 2022 (starting on the pandemic year); their was no birthday reward given. I had confronted all staff members working on: Thursday, May 12, 2022 in the store; all those associates involved took no positive action stating no one, including management could not honor the birthday reward. The focus here is, associates including upper management should strive to great lengths for their loyal customers to keep the business that they are committed to, in keeping the business remaining Strong! Keep in mind that customers make the business Not the business make the customer! Let's have the utmost integrity to correct our mishaps and continue moving forward in the environment we are in today. Thank You, Katherine Antillon [email protected] (213) 926-4147