Manager very rude while I am doing a podcast saying I can’t film here. Nasty attitude . I’m a paying customer I don’t deserve while a am paying for my food and doing podcast at the same time. No tip?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Build Your Own Bigger Plate - 2 Half Sides
Rami Mashdi
Horrible management these people's are scammers. They don't serve enough
Atmosphere: 1
Food: 1
Service: 1
Peyman Esfandiari
Kid-friendliness: At Encino location the female server is simply dumb as a rock...asked her for sweet&sour sauce when she was putting my bowl together w/the egg roll..now to me the egg roll is tasteless without the sweet&sour sauce to dip in...asked her to please not forget to put sauce along with the egg roll so what happens she forgets &I notice once I ve already walked back to my car so leave food in car&walk back and after she makes me wait 5to7min I tell her"excuse miss u didn't put the sause"she whispers sorry here u go..I get vack to my car&look into the little bag she gave&it's 4 soy sauces...how idiotic do u have to be....shoot I threw the egg roll away&left not to wanna come back ever again...
Recommended dishes: Orange Chicken
Mando Hernandez
the chow mien is all onions here.. no noodles and they barely give you any meat
AyeItsMando
the chow mien is all onions here.. no noodles and they barely give you any meat
Ené
Incompetent
Atmosphere: 2
Food: 4
Service: 2
Daniel M.
Unacceptable Treatment: Disappointing Encounter at Panda Express Encino I can't even begin to express my level of disappointment with my recent experience at Panda Express Encino. As someone who has spent a decade in customer service, worked in fast food joints, restaurants, and even runs my own business, I know a thing or two about treating customers with respect and dignity. But what I witnessed at Panda Express Encino left me utterly appalled. Let me walk you through the debacle that unfolded during my visit. I ordered a simple 2-item combo, nothing extravagant, just looking forward to a satisfying meal. However, my hopes were quickly dashed when I was informed that one of the items I wanted wasn't available. Fine, I thought, I'll just go with the flow and opt for a third item when I overheard the clerk mentioning that they were about to cook more crispy shrimp since it was running low. Thinking I'd lucked out, I asked if I could get some of the fresh batch that was about to hit the trays. To my dismay, Andrea L., the clerk attending to me, replied with a curt "NO." Shocked, I inquired further, hoping there was some misunderstanding. But no, she bluntly informed me that it was a "first come first serve" situation, and I'd have to make do with what was already there. This was funny to me as I was already in queue for another item I ordered, I have been in this situation before and never seen this type of attitude when Im opting for more food. The restaurant wasnt even busy either. Now, here's where things took a turn for the worse. Instead of simply accepting the situation, I politely requested to cancel my order. And you know what Andrea did? With the kind of attitude that would make a grumpy cat seem pleasant, she opened up the small container of leftover, broken, old, and dried-out shrimp, and unceremoniously dumped it back into the pan at the serving station. I was not just upset; I was livid. How dare she treat a paying customer with such disdain and disrespect? It's basic decency to ensure that customers receive fresh and quality food, especially when they're willing to pay for it. But apparently, at Panda Express Encino, customer satisfaction takes a back seat to convenience. To say that this experience soured my mood would be an understatement. It's disheartening to see such poor service in a place that prides itself on providing quick and tasty meals. I walked out of there feeling not just hungry but deeply disappointed in the lack of professionalism and courtesy displayed by the staff. In conclusion, Panda Express Encino, you've lost a once-loyal customer. And until you address the glaring issues in your customer service, I'll be taking my business elsewhere. It's a shame that such a simple request for fresh food turned into a nightmare of epic proportions.
Mark Moore
They are slow to put food out, and don’t do a great job with customer service.
Atmosphere: 1
Food: 1
Service: 1
Alan V.
This place sucks. Staff is constantly changing and management does a poor job of prioritizing customer service amongst the employees. They take forever with one simple order. Come here if you please to have a mediocre experience at panda.
Maria Adanalian
I want to let everyone know that Tanner, working in the Encino location, was lovely to us and all the customers. He approached each one of us and greeted asking if we needed anything.He was super kind and sweet.Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Build Your Own Bigger Plate - 2 Half Sides
Thank you KARLA at Encino store. I really appreciate your help to complete my order and guides me how to use the app to redeem my points.Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Ron Gibson
Worst location I’ve ever been to! Rude and uncompromising female worker.
Atmosphere: 1
Service: 1
Sandra Henriquez
The was freshly made and the lady that took our order was super nice! Thank you!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Build Your Own Plate - 2 Half Sides, Build Your Own Plate - 1 Full Side, Build Your Own Bowl - 1 Full Side
elmar monterroso
excellent
Atmosphere: 5
Food: 5
Service: 5
Jose Garcia
My recent visit to Panda Express left much to be desired. Unfortunately, the overall experience was marred by the rude demeanor of an associate named Andrea. Her attitude seemed to drive away other customers, and to add to the frustration, my order was lost while waiting in line. This experience has left a lasting impression, and regrettably, I won't be returning to this particular Panda Express location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Build Your Own Plate - 2 Half Sides
Manager very rude while I am doing a podcast saying I can’t film here. Nasty attitude . I’m a paying customer I don’t deserve while a am paying for my food and doing podcast at the same time. No tip?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Build Your Own Bigger Plate - 2 Half Sides
Horrible management these people's are scammers. They don't serve enough
Atmosphere: 1
Food: 1
Service: 1
Kid-friendliness: At Encino location the female server is simply dumb as a rock...asked her for sweet&sour sauce when she was putting my bowl together w/the egg roll..now to me the egg roll is tasteless without the sweet&sour sauce to dip in...asked her to please not forget to put sauce along with the egg roll so what happens she forgets &I notice once I ve already walked back to my car so leave food in car&walk back and after she makes me wait 5to7min I tell her"excuse miss u didn't put the sause"she whispers sorry here u go..I get vack to my car&look into the little bag she gave&it's 4 soy sauces...how idiotic do u have to be....shoot I threw the egg roll away&left not to wanna come back ever again...
Recommended dishes: Orange Chicken
the chow mien is all onions here.. no noodles and they barely give you any meat
the chow mien is all onions here.. no noodles and they barely give you any meat
Incompetent
Atmosphere: 2
Food: 4
Service: 2
Unacceptable Treatment: Disappointing Encounter at Panda Express Encino I can't even begin to express my level of disappointment with my recent experience at Panda Express Encino. As someone who has spent a decade in customer service, worked in fast food joints, restaurants, and even runs my own business, I know a thing or two about treating customers with respect and dignity. But what I witnessed at Panda Express Encino left me utterly appalled. Let me walk you through the debacle that unfolded during my visit. I ordered a simple 2-item combo, nothing extravagant, just looking forward to a satisfying meal. However, my hopes were quickly dashed when I was informed that one of the items I wanted wasn't available. Fine, I thought, I'll just go with the flow and opt for a third item when I overheard the clerk mentioning that they were about to cook more crispy shrimp since it was running low. Thinking I'd lucked out, I asked if I could get some of the fresh batch that was about to hit the trays. To my dismay, Andrea L., the clerk attending to me, replied with a curt "NO." Shocked, I inquired further, hoping there was some misunderstanding. But no, she bluntly informed me that it was a "first come first serve" situation, and I'd have to make do with what was already there. This was funny to me as I was already in queue for another item I ordered, I have been in this situation before and never seen this type of attitude when Im opting for more food. The restaurant wasnt even busy either. Now, here's where things took a turn for the worse. Instead of simply accepting the situation, I politely requested to cancel my order. And you know what Andrea did? With the kind of attitude that would make a grumpy cat seem pleasant, she opened up the small container of leftover, broken, old, and dried-out shrimp, and unceremoniously dumped it back into the pan at the serving station. I was not just upset; I was livid. How dare she treat a paying customer with such disdain and disrespect? It's basic decency to ensure that customers receive fresh and quality food, especially when they're willing to pay for it. But apparently, at Panda Express Encino, customer satisfaction takes a back seat to convenience. To say that this experience soured my mood would be an understatement. It's disheartening to see such poor service in a place that prides itself on providing quick and tasty meals. I walked out of there feeling not just hungry but deeply disappointed in the lack of professionalism and courtesy displayed by the staff. In conclusion, Panda Express Encino, you've lost a once-loyal customer. And until you address the glaring issues in your customer service, I'll be taking my business elsewhere. It's a shame that such a simple request for fresh food turned into a nightmare of epic proportions.
They are slow to put food out, and don’t do a great job with customer service.
Atmosphere: 1
Food: 1
Service: 1
This place sucks. Staff is constantly changing and management does a poor job of prioritizing customer service amongst the employees. They take forever with one simple order. Come here if you please to have a mediocre experience at panda.
I want to let everyone know that Tanner, working in the Encino location, was lovely to us and all the customers. He approached each one of us and greeted asking if we needed anything.He was super kind and sweet.Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Build Your Own Bigger Plate - 2 Half Sides
Restaurantji Recommends
Thank you KARLA at Encino store. I really appreciate your help to complete my order and guides me how to use the app to redeem my points.Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Worst location I’ve ever been to! Rude and uncompromising female worker.
Atmosphere: 1
Service: 1
The was freshly made and the lady that took our order was super nice! Thank you!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Build Your Own Plate - 2 Half Sides, Build Your Own Plate - 1 Full Side, Build Your Own Bowl - 1 Full Side
excellent
Atmosphere: 5
Food: 5
Service: 5
My recent visit to Panda Express left much to be desired. Unfortunately, the overall experience was marred by the rude demeanor of an associate named Andrea. Her attitude seemed to drive away other customers, and to add to the frustration, my order was lost while waiting in line. This experience has left a lasting impression, and regrettably, I won't be returning to this particular Panda Express location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Build Your Own Plate - 2 Half Sides