Terrible customer service. I wanted to order a few platters. I was transferred 3 times to the deli manager. I kept being told to call back they were too busy to help me. On one occasion they answered the phone "what do you want". I hung up the phone thinking I had the wrong number because I couldn't believe a business would be that rude. I finally left my phone number and never received a call. I ended up getting platters elsewhere. They lost a $500 dollar sale and nice tip. Hire competent staff.
Lydia S.
Food is meh. Except for 2 of the waitstaff, (I don't remember their names), most of the waitstaff and the busboys are very inattentive and ignore the customers. No one came by to ask how we were doing. No one came by to ask if we wanted refills on our drinks. They were too busy chatting among themselves. It wasn't busy. The host who seated us was rude and dismissive when we complained about the service when we had to pay at the counter. I will never go back there. Brent's Deli is far superior in food and service. I would give this place no stars if the review would allow it.
Karen X.
My family and I went to Uncle Bernie's Deli for an early dinner the other night. We all loved the big spacious dining room with high ceilings and a skylight. It made the room light and bright and airy which is always enjoyable. I had the half sandwich and soup combination. I chose matzo ball soup (there's a small up charge for matzo ball soup) and a 1/2 pastrami sandwich. It was served with my choice of side. I chose the French fries. The matzo ball soup was delicious and was so filling that I could only take a few bites of my pastrami sandwich (which was also delicious) before I asked for a to go container. My daughter ordered the Philly cheese steak sandwich which, unfortunately, she didn't know came with mushrooms. The menu doesn't describe anything, it just lists everything, and my daughter is used places where you have to request mushrooms so it didn't occur to her that they would come on the sandwich. Unfortunately she doesn't like mushrooms, so we got the waitresses attention and told her that we didn't know it came with mushrooms and that my daughter doesn't eat mushrooms. The waitress very quickly offered to have the sandwich remade. It was so nice that she didn't have an attitude about it at all. Also ordered by members of my family were the fish plate (enough for my mom and stepdad to share) and a cheeseburger with a fried egg on top. Everyone said their food was delicious. The service was great throughout our meal. As we were finishing our meals the restaurant suddenly became busy with other patrons so it took a little while to get the check, but we were happy to sit and chat. We will definitely go back to this establishment.
Valerie M.
Totally solid. It's no Langer's but the hours are better! It's been a family favorite for years.
Internetpage W.
I love going to Uncle Bernie's. I also like getting take out from them. My two favorite dishes are Ham and Swiss Omlette with Breakfast Potatoes and plain bagel. My other favorite is the Complete Turkey Dinner with Chicken Noodle Soup, Turkey, Stuffing, Mashed with gravy, Veggies, Cranberry sauce, soft Drink and delicious bread pudding for desert, so much food, at a taste you can't beat.
Shane Mang
Giant portions, tasty food, classic diner menu. This is really nice restaurant and a go to spot if you’re feeling like diner food. The soup and sandwich combo is perfect. Pastrami is delicious. Highly recommend this spot, just make sure you bring a big appetite!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pastrami Sandwich Delish French Fries
Kris Oeland
Usually we go on a Sunday evening.We had a group of friends from over 30 years ago, we requested our normal Sunday waiter Max, a week prior to the Saturday brunch and they said they would ask him.We had a subpar waitress and even though we requested Max he was never asked to come in and work a different schedule.We have since decided to remain a Sunday evening customer only.
Atmosphere: 3
Food: 4
Service: 1
Ethan Rosen
I have been going here all my life and I always get the bagels. Uncle Bernie’s has never disappointed me. Also my dad worked here in the past and had been going to uncle Bernie’s for all his life.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Dolores W.
Cold bread and cold pastrami sandwich over priced Service in ambience OK call to complain. Was told to do it on the day. I ate there, but I was with a guest and did not want to start anything.
Marlene G.
Great food every time. Great service always. Today's server was Max. Friendly, responsive and caring. We loved him! No matter when you choose to go you'll."be guaranteed a delicious experience. Ask for Max !!
Today, your favorite Yelp Elite Correspondent found himself virtually marooned out in Van Nuys, patiently awaiting his (grown) daughter's outpatient surgical procedure. By the time she was released, it was 1:05pm and we were hungrier than a pair of shipwrecked mariners, especially since I had, in a show of fatherly support, matched her "nothing by mouth" ban since midnight. Surrounded by several notable practitioners of the (Jewish Deli) sandwich arts, I summoned my Yelp directory and settled upon Uncle Bernie's in Encino. I placed my online order via Yelp's Grub Hub partnership and twenty minutes and five miles later...we pulled up to a vaguely familiar strip mall catacorner from the regal Our Lady of Grace Catholic Church. My familiarity melted the years and all of a sudden I was transported twenty yrs ago when Uncle Bernie's usta be called Fromin's Deli, an authentic Jewish Deli I usta frequent with my Jewish step-grandparents, Arnold & Beverly! My daughter ordered a turkey on wheat with Cole Slaw as her side. She was nearly delirious with hunger and belted her meal down in record time while I was driving back home on the 101 West. I ordered their famous Black Pastrami on a French roll with onion rings. The onion rings were exceptional- Crunchy batter around thick onion slices. The Pastrami was good, quite satisfying in that way that only well-made Deli sandos can be. But was it a competitor to the gold medalists of the 'Strami, places like Langers, Brent's or Katz in NYC? Uncle Bernie's is a bronze medalist any day of the week, twice on Sunday. But don't kid yourself, it's not up to the gold medal standard of the earlier-cited delis. Our order cost $44.61 for two sandwiches with two sides. Nothing to do cartwheels over.
Justin Thomas
Very good atmosphere and very friendly staff would recommend this place to any and everyone!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastrami Sandwich Delish French Fries, Patty Melt, Sandwich, Pastrami Sandwich and Curly Fries, Chicken Soup, Potato Pancakes
Pam M.
Great food. Great service. Good value for what you get! better than Canter's for sure!
Steven Joelson
Good food, quick beef tasty. Simular to othther deli restaurants in look. My favorite is beef meatloaf.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Soup
Neal G.
Had a great breakfast with a freind. Spacious booths, not too noisy, great staff, good vibe, and the food was delicious. I had lox, eggs, and onions pancake style. Potato's could have been hotter, but the onion bagel was yummy. Waitress and busboy were attentive to all our needs. I never knew this place existed. I will be back.
Terrible customer service. I wanted to order a few platters. I was transferred 3 times to the deli manager. I kept being told to call back they were too busy to help me. On one occasion they answered the phone "what do you want". I hung up the phone thinking I had the wrong number because I couldn't believe a business would be that rude. I finally left my phone number and never received a call. I ended up getting platters elsewhere. They lost a $500 dollar sale and nice tip. Hire competent staff.
Food is meh. Except for 2 of the waitstaff, (I don't remember their names), most of the waitstaff and the busboys are very inattentive and ignore the customers. No one came by to ask how we were doing. No one came by to ask if we wanted refills on our drinks. They were too busy chatting among themselves. It wasn't busy. The host who seated us was rude and dismissive when we complained about the service when we had to pay at the counter. I will never go back there. Brent's Deli is far superior in food and service. I would give this place no stars if the review would allow it.
My family and I went to Uncle Bernie's Deli for an early dinner the other night. We all loved the big spacious dining room with high ceilings and a skylight. It made the room light and bright and airy which is always enjoyable. I had the half sandwich and soup combination. I chose matzo ball soup (there's a small up charge for matzo ball soup) and a 1/2 pastrami sandwich. It was served with my choice of side. I chose the French fries. The matzo ball soup was delicious and was so filling that I could only take a few bites of my pastrami sandwich (which was also delicious) before I asked for a to go container. My daughter ordered the Philly cheese steak sandwich which, unfortunately, she didn't know came with mushrooms. The menu doesn't describe anything, it just lists everything, and my daughter is used places where you have to request mushrooms so it didn't occur to her that they would come on the sandwich. Unfortunately she doesn't like mushrooms, so we got the waitresses attention and told her that we didn't know it came with mushrooms and that my daughter doesn't eat mushrooms. The waitress very quickly offered to have the sandwich remade. It was so nice that she didn't have an attitude about it at all. Also ordered by members of my family were the fish plate (enough for my mom and stepdad to share) and a cheeseburger with a fried egg on top. Everyone said their food was delicious. The service was great throughout our meal. As we were finishing our meals the restaurant suddenly became busy with other patrons so it took a little while to get the check, but we were happy to sit and chat. We will definitely go back to this establishment.
Totally solid. It's no Langer's but the hours are better! It's been a family favorite for years.
I love going to Uncle Bernie's. I also like getting take out from them. My two favorite dishes are Ham and Swiss Omlette with Breakfast Potatoes and plain bagel. My other favorite is the Complete Turkey Dinner with Chicken Noodle Soup, Turkey, Stuffing, Mashed with gravy, Veggies, Cranberry sauce, soft Drink and delicious bread pudding for desert, so much food, at a taste you can't beat.
Giant portions, tasty food, classic diner menu. This is really nice restaurant and a go to spot if you’re feeling like diner food. The soup and sandwich combo is perfect. Pastrami is delicious. Highly recommend this spot, just make sure you bring a big appetite!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pastrami Sandwich Delish French Fries
Usually we go on a Sunday evening.We had a group of friends from over 30 years ago, we requested our normal Sunday waiter Max, a week prior to the Saturday brunch and they said they would ask him.We had a subpar waitress and even though we requested Max he was never asked to come in and work a different schedule.We have since decided to remain a Sunday evening customer only.
Atmosphere: 3
Food: 4
Service: 1
I have been going here all my life and I always get the bagels. Uncle Bernie’s has never disappointed me. Also my dad worked here in the past and had been going to uncle Bernie’s for all his life.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Cold bread and cold pastrami sandwich over priced Service in ambience OK call to complain. Was told to do it on the day. I ate there, but I was with a guest and did not want to start anything.
Great food every time. Great service always. Today's server was Max. Friendly, responsive and caring. We loved him! No matter when you choose to go you'll."be guaranteed a delicious experience. Ask for Max !!
Restaurantji Recommends
Today, your favorite Yelp Elite Correspondent found himself virtually marooned out in Van Nuys, patiently awaiting his (grown) daughter's outpatient surgical procedure. By the time she was released, it was 1:05pm and we were hungrier than a pair of shipwrecked mariners, especially since I had, in a show of fatherly support, matched her "nothing by mouth" ban since midnight. Surrounded by several notable practitioners of the (Jewish Deli) sandwich arts, I summoned my Yelp directory and settled upon Uncle Bernie's in Encino. I placed my online order via Yelp's Grub Hub partnership and twenty minutes and five miles later...we pulled up to a vaguely familiar strip mall catacorner from the regal Our Lady of Grace Catholic Church. My familiarity melted the years and all of a sudden I was transported twenty yrs ago when Uncle Bernie's usta be called Fromin's Deli, an authentic Jewish Deli I usta frequent with my Jewish step-grandparents, Arnold & Beverly! My daughter ordered a turkey on wheat with Cole Slaw as her side. She was nearly delirious with hunger and belted her meal down in record time while I was driving back home on the 101 West. I ordered their famous Black Pastrami on a French roll with onion rings. The onion rings were exceptional- Crunchy batter around thick onion slices. The Pastrami was good, quite satisfying in that way that only well-made Deli sandos can be. But was it a competitor to the gold medalists of the 'Strami, places like Langers, Brent's or Katz in NYC? Uncle Bernie's is a bronze medalist any day of the week, twice on Sunday. But don't kid yourself, it's not up to the gold medal standard of the earlier-cited delis. Our order cost $44.61 for two sandwiches with two sides. Nothing to do cartwheels over.
Very good atmosphere and very friendly staff would recommend this place to any and everyone!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastrami Sandwich Delish French Fries, Patty Melt, Sandwich, Pastrami Sandwich and Curly Fries, Chicken Soup, Potato Pancakes
Great food. Great service. Good value for what you get! better than Canter's for sure!
Good food, quick beef tasty. Simular to othther deli restaurants in look. My favorite is beef meatloaf.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Soup
Had a great breakfast with a freind. Spacious booths, not too noisy, great staff, good vibe, and the food was delicious. I had lox, eggs, and onions pancake style. Potato's could have been hotter, but the onion bagel was yummy. Waitress and busboy were attentive to all our needs. I never knew this place existed. I will be back.