I came in 3/25 at 11:19 am to pick up a preordered birthday cake for my daughter. The cashier was rude and unprofessional. She told me three times she did not have a order under my name or phone number and asked if I was at the right location. I quickly walked back to my car to get my phone so I could show her my confirmation email. When I walked back in she was already helping another black customer who walked in as I walked out. He let her know she could finish helping me and he would wait. She rudely said to this man “no I want to get you started” and looked at me and pointed to another register and said she can help you over there with a rude tone.I let the other associate know I am here to pick up an online order. She found it immediately and said to the other associate “it was the very first order on the list.”The rude associate was dismissive and said “I’m old” and laughed. While I waited for the woman to bring the cake out, I could hear the same gentleman asking the woman questions about cake flavors and if they sold birthday candles. You could tell this was his first time in the store. She was short and rude to him for simply asking questions. This was an older man probably in his 60’s trying to make a purchase in a store he has never been in and she was just rude.When the associate brought out our cake I immediately noticed the icing on one side was smooshed. I know it’s a cake and will be eaten, but for the event and price it should be flawless upon pick up. She immediately apologized and said she would go fix it. While waiting for what felt like 15 mins for her to fix the cake.The associate who was rude to me and another gentleman all of a sudden became so friendly to customers with her complexion. They were greeted when they walked in, she had no problem answering the same question the other gentleman asked. I was shocked. I have lived in this neighborhood for years and bring my children in often for end of the week treats, I purchased my sons birthday cake from this location a few months ago, pick up treats for my hair stylist, family & friends to be treated like this. Shame on her! All customers should be treated the same! The only reason I did not immediately request a refund due to poor customer service and quality is because that day was my daughter’s birthday and it was too late to go elsewhere and purchase a cake. I also purchased a #6 sparkler and had to remind the associate she did not give it to us when she handed me the cake. I was so frustrated and ready to go.Once we got home and prepared the table for my daughter’s party I noticed the cake she “fixed” was even worse than before. The icing overlapped and looked rushed. There were huge spaces with no icing at all. I attached a picture of my son’s cake from December(the green cake) and my daughter’s cake is the pink one we picked up on Monday. It was hideous and I couldn’t even hide it in our family pictures and videos. Just based on my experience with the associate and quality of the cake I will no longer purchase from this location.
Young girl at cashier was rude and short. Brunette girl. Impatient. She got mad the card chip reader wasn't working.
Robert Barton
Great Lil
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Cakes, Chocolate Chocolate Chip, White Chocolate Raspberry, Blueberry Bliss, Snickerdoodle, Lemon Raspberry, Hot Cross Bun, Bundt Cake
Jeffery Long
Took wife to dinner at a restaurant down the street from this cake shop. My wife wanted to pickup a cake on the way home from dinner and we arrived at Nothing Bundt Cake shop a 6:05 pm and they were all ready closed. We felt it closed very early in the day. If you want to get a cake arrive before you leave dinner.JeffThe manager replied to my review and that shows that the care I have changed my review because of that response.Jeff
damaris gonzalez
ALLERGY WARNINGMy husband has a severe peanut allergy. I ordered a 24 bundtini box for a birthday party. I specifically did NOT order the peanut butter chocolateflavor because of my husband’s allergy. The label showed the right flavors but when we opened the box at the party we realized that instead of the raspberry they gave us the peanut butter chocolate!! If we had not been careful and checked all the flavors it could have easily been mistaken for chocolate and it would have ended badly. Normally I would not leave a review for a simple mistake like this but this location really needs to be careful when handling food with allergens!! I really hope this is a learning experience and the store sees this review.
Food: 4
Service: 2
Heidi M.
Nothing Bundt Cakes has been THE bakery for YEARS, for every birthday our family has celebrated. Their cakes have always been consistently amazing, so even despite the 20+% price increase in less than two years, I've been a loyal customer...but likely no more after the most recent cake I ordered last week to celebrate my daughter's birthday. I'll keep this short. I picked up the cake in the morning. Later in the evening, when I opened the box to serve, the first thing I noticed was that the cake had been placed in the box and not wrapped in cellophane like every other cake I've ever ordered from NBC. This struck me as odd, and honestly gave me the impression that they are cutting corners to increase their profit. The next thing I noticed is that the cake was much smaller and shorter, not the impressive dome typical of a bundt cake. This confirmed my earlier suspicion - NBC has turned into a bakery which has raised prices and reduced quality in order to increase profits. This loyal customer has noticed, and I am not happy. Two stars because the cake tasted good.
Catherine R.
Ordered two little bundlets for my daughter's birthday! Freshly made and just the right size and very tasty!
Nick
Good cake but it's INSANELY overpriced.And they close at 4 on Sunday........
Siddhi Shah
Amazing gluten free cake. Beautifully decorated and tasty.
Tara Miller
Yesterday I was delivered a dozen Bundt cupcakes for my birthday! They were beautiful and delicious!
I wanted to give shout out to Nothing Bundt Cakes who dropped off a sample to our office in El Dorado Hills. LOVE ? the cake, LOVE ❤️ the hustle … keep it up & Thanks ?
J ..
Quick service, plenty of available options and delicious! What more can I say? I'm not necessarily a "cake guy" but the cake was moist and delectable!
April F.
Great experience at the Folsom store today! Clean and well presented store. The display was full and the store was decorated festively. The young lady who helped me was very sweet and polite. I chose the raspberry white chocolate this time and it is my new favorite!!I'm happy we have a local store that is such a nice shop to have. I rarely buy cake but if I do, I would recommend this store!
Jen L.
So delicious and super yummy, cravable.a bit too expensive but it's great and servers are very nice .
Diana M.
I'm from the bay area and was heading to Tahoe for the weekend to celebrate my SIL's bday. Needed a cake that didn't require sitting in a cooler packed with ice. Nothing Bundt Cakes seemed like a good choice - easy to travel with. This particular location was only 10 min away from HWY 50.I placed a custom order a week before my trip and scheduled the day and time of pick up and paid in advance. So convenient. There are a handful of cake places in Tahoe but none that I've tried and didn't want to risk being disappointed. I don't know anyone that won't bite into a Nothing Bundt Cake. BTW, their feature flavor was Oreo Cookies - so good!
I came in 3/25 at 11:19 am to pick up a preordered birthday cake for my daughter. The cashier was rude and unprofessional. She told me three times she did not have a order under my name or phone number and asked if I was at the right location. I quickly walked back to my car to get my phone so I could show her my confirmation email. When I walked back in she was already helping another black customer who walked in as I walked out. He let her know she could finish helping me and he would wait. She rudely said to this man “no I want to get you started” and looked at me and pointed to another register and said she can help you over there with a rude tone.I let the other associate know I am here to pick up an online order. She found it immediately and said to the other associate “it was the very first order on the list.”The rude associate was dismissive and said “I’m old” and laughed. While I waited for the woman to bring the cake out, I could hear the same gentleman asking the woman questions about cake flavors and if they sold birthday candles. You could tell this was his first time in the store. She was short and rude to him for simply asking questions. This was an older man probably in his 60’s trying to make a purchase in a store he has never been in and she was just rude.When the associate brought out our cake I immediately noticed the icing on one side was smooshed. I know it’s a cake and will be eaten, but for the event and price it should be flawless upon pick up. She immediately apologized and said she would go fix it. While waiting for what felt like 15 mins for her to fix the cake.The associate who was rude to me and another gentleman all of a sudden became so friendly to customers with her complexion. They were greeted when they walked in, she had no problem answering the same question the other gentleman asked. I was shocked. I have lived in this neighborhood for years and bring my children in often for end of the week treats, I purchased my sons birthday cake from this location a few months ago, pick up treats for my hair stylist, family & friends to be treated like this. Shame on her! All customers should be treated the same! The only reason I did not immediately request a refund due to poor customer service and quality is because that day was my daughter’s birthday and it was too late to go elsewhere and purchase a cake. I also purchased a #6 sparkler and had to remind the associate she did not give it to us when she handed me the cake. I was so frustrated and ready to go.Once we got home and prepared the table for my daughter’s party I noticed the cake she “fixed” was even worse than before. The icing overlapped and looked rushed. There were huge spaces with no icing at all. I attached a picture of my son’s cake from December(the green cake) and my daughter’s cake is the pink one we picked up on Monday. It was hideous and I couldn’t even hide it in our family pictures and videos. Just based on my experience with the associate and quality of the cake I will no longer purchase from this location.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Strawberries & Cream, Bundt Cake
Young girl at cashier was rude and short. Brunette girl. Impatient. She got mad the card chip reader wasn't working.
Great Lil
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Cakes, Chocolate Chocolate Chip, White Chocolate Raspberry, Blueberry Bliss, Snickerdoodle, Lemon Raspberry, Hot Cross Bun, Bundt Cake
Took wife to dinner at a restaurant down the street from this cake shop. My wife wanted to pickup a cake on the way home from dinner and we arrived at Nothing Bundt Cake shop a 6:05 pm and they were all ready closed. We felt it closed very early in the day. If you want to get a cake arrive before you leave dinner.JeffThe manager replied to my review and that shows that the care I have changed my review because of that response.Jeff
ALLERGY WARNINGMy husband has a severe peanut allergy. I ordered a 24 bundtini box for a birthday party. I specifically did NOT order the peanut butter chocolateflavor because of my husband’s allergy. The label showed the right flavors but when we opened the box at the party we realized that instead of the raspberry they gave us the peanut butter chocolate!! If we had not been careful and checked all the flavors it could have easily been mistaken for chocolate and it would have ended badly. Normally I would not leave a review for a simple mistake like this but this location really needs to be careful when handling food with allergens!! I really hope this is a learning experience and the store sees this review.
Food: 4
Service: 2
Nothing Bundt Cakes has been THE bakery for YEARS, for every birthday our family has celebrated. Their cakes have always been consistently amazing, so even despite the 20+% price increase in less than two years, I've been a loyal customer...but likely no more after the most recent cake I ordered last week to celebrate my daughter's birthday. I'll keep this short. I picked up the cake in the morning. Later in the evening, when I opened the box to serve, the first thing I noticed was that the cake had been placed in the box and not wrapped in cellophane like every other cake I've ever ordered from NBC. This struck me as odd, and honestly gave me the impression that they are cutting corners to increase their profit. The next thing I noticed is that the cake was much smaller and shorter, not the impressive dome typical of a bundt cake. This confirmed my earlier suspicion - NBC has turned into a bakery which has raised prices and reduced quality in order to increase profits. This loyal customer has noticed, and I am not happy. Two stars because the cake tasted good.
Ordered two little bundlets for my daughter's birthday! Freshly made and just the right size and very tasty!
Good cake but it's INSANELY overpriced.And they close at 4 on Sunday........
Amazing gluten free cake. Beautifully decorated and tasty.
Yesterday I was delivered a dozen Bundt cupcakes for my birthday! They were beautiful and delicious!
Restaurantji Recommends
I wanted to give shout out to Nothing Bundt Cakes who dropped off a sample to our office in El Dorado Hills. LOVE ? the cake, LOVE ❤️ the hustle … keep it up & Thanks ?
Quick service, plenty of available options and delicious! What more can I say? I'm not necessarily a "cake guy" but the cake was moist and delectable!
Great experience at the Folsom store today! Clean and well presented store. The display was full and the store was decorated festively. The young lady who helped me was very sweet and polite. I chose the raspberry white chocolate this time and it is my new favorite!!I'm happy we have a local store that is such a nice shop to have. I rarely buy cake but if I do, I would recommend this store!
So delicious and super yummy, cravable.a bit too expensive but it's great and servers are very nice .
I'm from the bay area and was heading to Tahoe for the weekend to celebrate my SIL's bday. Needed a cake that didn't require sitting in a cooler packed with ice. Nothing Bundt Cakes seemed like a good choice - easy to travel with. This particular location was only 10 min away from HWY 50.I placed a custom order a week before my trip and scheduled the day and time of pick up and paid in advance. So convenient. There are a handful of cake places in Tahoe but none that I've tried and didn't want to risk being disappointed. I don't know anyone that won't bite into a Nothing Bundt Cake. BTW, their feature flavor was Oreo Cookies - so good!