I love coming here it is a far drive but it’s been my favorite place because the kids love coming here and some of works are nice but one thing I didn’t like that I saw was a customer harassing a worker here and telling them to off them self after that situation I never brought my kids back but over all I love the place they got some good ice creams and service was goodKid-friendliness: This place makes the kids happy that’s why I loved coming here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
Random Account
I love this ice cream shop is my favorite and ice cream especially the mango are so good I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
LIZBETH JIMENEZ
Very bad service, I arrived at 8:45 and they are already closed, they should update the schedule, one comes very confident that we will still find it open and quite the opposite.
Nina Betancourt
The wings are very delicious ?
Martha Magdaleno
The ice cream is good. We usually get a decent serving. The customer service needs work. I believe in CUSTOMER SERVICE. If you don't have good customer service, I don't need to support your business.First, I asked to try two types of ice cream, which I rarely do. We are a family of 5, and right away she notified me I could only try 3 flavors. I get it if they had been busy, but they were not at all. Also, I wasn't planning on getting more than those two flavors to try out.Second, they close at 9pm and they were already giving us a 5 minute warning to leave at 8:50pm because they need to clean. I understand they still need to clean. I have worked food service before. My understanding is that if a business says they close at 9 pm, that's when the last customer is allowed to come in and order. We left at 8:55pm when they again reminded us they needed to clean. It really bothers me when a business wants you to leave before closing time. I let the lady know that it was 8:55pm and therefore don't close until 9pm. I also told her that customers should be able to come in and ask for service right before they close.I'm sure there is plenty that they can clean ahead of time without rushing the customers that contribute to their pay. Her excuse was they needed to clean the table. We were the only ones in there at this time. She had already cleaned all the other tables. There's not that many tables either to begin with. It doesn't take very long to wipe down one table; I've done it a million times. We were close to finishing our tostilocos. Nope, now we gotta carry them home and eat them soggy. I also informed her that if they expect customers to leave earlier then they need to update their closing time. If you close at 9 pm it is my belief that customers should be able to order at 8:59pm and have their ice cream peacefully without interruptions or being basically kicked out. Third, the cleaning of the front house should happen after they close not 30 minutes before. They are risking an accident by mopping all around us while we are trying to enjoy our last bit of dessert. That's another thing: safety. They are not thinking about the safety of their customers. I felt like an inconvenience to them instead of a customer or guest. Please close 8pm if you want your customers to be out by 9pm. You didn't allow us to enjoy our dessert and you had plenty of down time to clean because it wasn't busy. Husband loves to go there because of the portions, however I will not be driving out of my way to this location when there are closer ones to our house to be kicked out simply because they want to go home at 9pm when they are still supposed to be open. So if you choose to go to this location...go early or choose a different one. I really hope the other locations are not like this otherwise I will keep posting and going to other ice cream shops there are so many to choose from.And finally, their tostilocos need a better ratio. We ordered the large container. One bag of tostitos is not enough for that large container. We had to buy an additional one to adjust it. There were way too many cueritos and not enough peanuts, jicama, and cucumber. I can tell they are not taking pride in the work they do and only there for the pay check; just waiting to go home.
Daniel .Garrett
Buble Gum Ice Cream... ? ?
Sparkle
Great ice cream is good.
Perla L.
The place is awesome I got the tostiesquite it was AMAZING and the corn was soft and sweet the horchata was nice and fresh! Good service
Chad Conners
Fire have to try tostiesquites perfect ??
Christian R.
THE BEST LOTE I EVER HAD IN MY LIFE! I also had a vanilla raspada and it was absolutely amazing
I literally got there at 8:35 and they had the doors locked!! They were cleaning and several customers were turned back!!I arrived at 8:35 and they already had the door closed! They were cleaning and we were several returned customers!
Vanessa Diep
The place was very clean and the workers were nice. Will definitely be going back.
Daniel M.
Love the amount of flavors in both ice cream and paletas! Amd a huge variety in food from snacks to fresh waters !
Joanna M
Everything here is delicious. Best ice cream. Friendly staff.
Errolyn E.
I love supporting small businesses, but I can not support this place anymore. I bought 3 scoops of ice cream yesterday for about $8.50. The employee gave me TWO scoop. The older woman who stated she is the owner told the young lady to give me a little more. 3 scoops is 3 scoops. The management is too dishonest. If I am paying $8.50 for 3 scoops of ice cream and want my 3 scoops. I am never going back. I dislike dishonesty.
I love coming here it is a far drive but it’s been my favorite place because the kids love coming here and some of works are nice but one thing I didn’t like that I saw was a customer harassing a worker here and telling them to off them self after that situation I never brought my kids back but over all I love the place they got some good ice creams and service was goodKid-friendliness: This place makes the kids happy that’s why I loved coming here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry
I love this ice cream shop is my favorite and ice cream especially the mango are so good I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
Very bad service, I arrived at 8:45 and they are already closed, they should update the schedule, one comes very confident that we will still find it open and quite the opposite.
The wings are very delicious ?
The ice cream is good. We usually get a decent serving. The customer service needs work. I believe in CUSTOMER SERVICE. If you don't have good customer service, I don't need to support your business.First, I asked to try two types of ice cream, which I rarely do. We are a family of 5, and right away she notified me I could only try 3 flavors. I get it if they had been busy, but they were not at all. Also, I wasn't planning on getting more than those two flavors to try out.Second, they close at 9pm and they were already giving us a 5 minute warning to leave at 8:50pm because they need to clean. I understand they still need to clean. I have worked food service before. My understanding is that if a business says they close at 9 pm, that's when the last customer is allowed to come in and order. We left at 8:55pm when they again reminded us they needed to clean. It really bothers me when a business wants you to leave before closing time. I let the lady know that it was 8:55pm and therefore don't close until 9pm. I also told her that customers should be able to come in and ask for service right before they close.I'm sure there is plenty that they can clean ahead of time without rushing the customers that contribute to their pay. Her excuse was they needed to clean the table. We were the only ones in there at this time. She had already cleaned all the other tables. There's not that many tables either to begin with. It doesn't take very long to wipe down one table; I've done it a million times. We were close to finishing our tostilocos. Nope, now we gotta carry them home and eat them soggy. I also informed her that if they expect customers to leave earlier then they need to update their closing time. If you close at 9 pm it is my belief that customers should be able to order at 8:59pm and have their ice cream peacefully without interruptions or being basically kicked out. Third, the cleaning of the front house should happen after they close not 30 minutes before. They are risking an accident by mopping all around us while we are trying to enjoy our last bit of dessert. That's another thing: safety. They are not thinking about the safety of their customers. I felt like an inconvenience to them instead of a customer or guest. Please close 8pm if you want your customers to be out by 9pm. You didn't allow us to enjoy our dessert and you had plenty of down time to clean because it wasn't busy. Husband loves to go there because of the portions, however I will not be driving out of my way to this location when there are closer ones to our house to be kicked out simply because they want to go home at 9pm when they are still supposed to be open. So if you choose to go to this location...go early or choose a different one. I really hope the other locations are not like this otherwise I will keep posting and going to other ice cream shops there are so many to choose from.And finally, their tostilocos need a better ratio. We ordered the large container. One bag of tostitos is not enough for that large container. We had to buy an additional one to adjust it. There were way too many cueritos and not enough peanuts, jicama, and cucumber. I can tell they are not taking pride in the work they do and only there for the pay check; just waiting to go home.
Buble Gum Ice Cream... ? ?
Great ice cream is good.
The place is awesome I got the tostiesquite it was AMAZING and the corn was soft and sweet the horchata was nice and fresh! Good service
Fire have to try tostiesquites perfect ??
THE BEST LOTE I EVER HAD IN MY LIFE! I also had a vanilla raspada and it was absolutely amazing
Restaurantji Recommends
I literally got there at 8:35 and they had the doors locked!! They were cleaning and several customers were turned back!!I arrived at 8:35 and they already had the door closed! They were cleaning and we were several returned customers!
The place was very clean and the workers were nice. Will definitely be going back.
Love the amount of flavors in both ice cream and paletas! Amd a huge variety in food from snacks to fresh waters !
Everything here is delicious. Best ice cream. Friendly staff.
I love supporting small businesses, but I can not support this place anymore. I bought 3 scoops of ice cream yesterday for about $8.50. The employee gave me TWO scoop. The older woman who stated she is the owner told the young lady to give me a little more. 3 scoops is 3 scoops. The management is too dishonest. If I am paying $8.50 for 3 scoops of ice cream and want my 3 scoops. I am never going back. I dislike dishonesty.