For the 2nd time in a row they cancelled our order. Saturday night we still had 45 minutes till they closed. Today was over an hour. The store really needs to look into this.
Atmosphere: 1
Food: 1
Service: 1
Priscilla G.
We went Sunday afternoon. A young man and a young girl were working. The girl was so rude and had a bad attitude. We won't be going there. We had our kids with us and felt bad they had experience her awful work ethic. I even told the young man "she must hate her job"...of course he stayed quiet but we just won't go back.
A P.
This location is consistent with other Cold Stone's I've visited. My go to order is strawberry blonde.
Daniel Champion
Excellent service ?
dsj k
Found two long hairs in two separate cups, gross and disappointing tbh
avancuren
Great ice cream as always, but this place needs to work on organization and efficiency. On a Sunday evening, there were eight people working behind the counter. They all seemed to be working diligently, but they were only waiting on two parties and no one was waiting when I entered. I waited in what I thought was the right place for over ten minutes for someone to take my simple order. No one took my order or even acknowledged that I was waiting. I moved to the other end of the counter after II watched a couple enter the store and place an order there. I waited there until I noticed people being served fairly quickly while standing at the place where I started. Eventually, someone took my order and, nearly 15 minutes after I arrived, I left with my "Love It" cup of vanilla bean with raspberries and almond.
CAROLYN MONTANEZ
We picked up a Oreo ice cream cake for a birthday. It was delicious and already made, no waiting and perfect for the occasion.
brittany jones
The staff was friendly & helpful. And the ice cream is delicious!
M G.
INSANE! They have a buzzer with a red light that buzzes super loud if you don't tip them. I've never seen something, so absurd tipping should be optional you should not be tip shamed
Sok A.
I enjoy the ice cream here at Fig Garden Village better the one In Riverpark and the newest location on El Paseo market. Always a good vibe great customer service, they always give a bit more portions than the other 2 Coldstone
Great customer service, reasonably priced, and their ice-cream is delish ?!
Kevin Protzmann
Kinda hard to eat ice cream without a spoon. You’d think that would be included with all orders when ordering from UberEATS. ??♂️
Lynda Martin
Love having our milkshakes, my favorite is a Chocolate one. Nothing added. Funny thing I really don't care for Chocolate anything, except I love their Chocolate milkshakes.
Ashleigh Boos
My experience with Cold Stone creamery in Fresno California was a very pleasant experience they were very helpful and very patient and very friendly and my son could only describe his birthday cake as the most amazing cake he's ever had thank you guys you're awesome?
Eduardo Gomez
Perfect every way from entering very nice welcome ? happy employees costumers services outstanding ice cream very cream and good ? I got very impresse with employees very caine.
For the 2nd time in a row they cancelled our order. Saturday night we still had 45 minutes till they closed. Today was over an hour. The store really needs to look into this.
Atmosphere: 1
Food: 1
Service: 1
We went Sunday afternoon. A young man and a young girl were working. The girl was so rude and had a bad attitude. We won't be going there. We had our kids with us and felt bad they had experience her awful work ethic. I even told the young man "she must hate her job"...of course he stayed quiet but we just won't go back.
This location is consistent with other Cold Stone's I've visited. My go to order is strawberry blonde.
Excellent service ?
Found two long hairs in two separate cups, gross and disappointing tbh
Great ice cream as always, but this place needs to work on organization and efficiency. On a Sunday evening, there were eight people working behind the counter. They all seemed to be working diligently, but they were only waiting on two parties and no one was waiting when I entered. I waited in what I thought was the right place for over ten minutes for someone to take my simple order. No one took my order or even acknowledged that I was waiting. I moved to the other end of the counter after II watched a couple enter the store and place an order there. I waited there until I noticed people being served fairly quickly while standing at the place where I started. Eventually, someone took my order and, nearly 15 minutes after I arrived, I left with my "Love It" cup of vanilla bean with raspberries and almond.
We picked up a Oreo ice cream cake for a birthday. It was delicious and already made, no waiting and perfect for the occasion.
The staff was friendly & helpful. And the ice cream is delicious!
INSANE! They have a buzzer with a red light that buzzes super loud if you don't tip them. I've never seen something, so absurd tipping should be optional you should not be tip shamed
I enjoy the ice cream here at Fig Garden Village better the one In Riverpark and the newest location on El Paseo market. Always a good vibe great customer service, they always give a bit more portions than the other 2 Coldstone
Restaurantji Recommends
Great customer service, reasonably priced, and their ice-cream is delish ?!
Kinda hard to eat ice cream without a spoon. You’d think that would be included with all orders when ordering from UberEATS. ??♂️
Love having our milkshakes, my favorite is a Chocolate one. Nothing added. Funny thing I really don't care for Chocolate anything, except I love their Chocolate milkshakes.
My experience with Cold Stone creamery in Fresno California was a very pleasant experience they were very helpful and very patient and very friendly and my son could only describe his birthday cake as the most amazing cake he's ever had thank you guys you're awesome?
Perfect every way from entering very nice welcome ? happy employees costumers services outstanding ice cream very cream and good ? I got very impresse with employees very caine.