Strait up, CHORRO!!! Say Indian dude handle the money and then go straight for the food.Hell no!
Atmosphere: 1
Food: 1
Service: 1
YoSammy
I came back after a year later and the manager is rude as usual. Not surprising she still works there too. This is literally the 2nd time I had to deal with her attitude and it's so bad, I've seen her attitude get other customers mad. The worst part is that the owner will not do anything about it besides "I'm sorry. Please contact our customer support." All they do is send a free pretzel coupon like this will get rid of the problem. The owner needs to get rid of the manager. It's like she enjoys getting customers mad. She's playing a dangerous game. She has curly hair and is about 5"5-5"7. She refused to give me her name.UPDATE:In response to your reply, I will no longer be buying any sort of snacks here as the problem still exist even after a year. You did not bother to read my comment as I have already predicted on what you were going to say as I've already contacted you last year about the same issue: "I'm sorry. Please reach out to customer support and we'll give you a coupon to get a free pretzel." What a joke.
Atmosphere: 1
Food: 1
Service: 1
Paul Rodriguez
Employee said the Pretzels were just baked. They were tougher than tough. Just nasty.
Atmosphere: 3
Food: 1
Service: 3
Tee
I like their food, but their prices have sky-rockted!
Dacud H.
I love getting the free samples as I browse. Wish they had a bit more flavor to them tho.
Yesenia Aguilar
I bought a pretzel today and it was raw
Roxanne Montelongo
Service was incredibly rude and short with us. We asked for no salt; he salted everything. Pretzels were overcooked. Not asking for the moon here, just a basic mall pretzel. It’s a little sad how badly you could mess that up.
VeeVee N.
I am a big fan of the cinnamon bites and was excited to see that they had a pumpkin caramel sauce available to dip them in. The combination of the warm, soft pretzels with the sweet and spicy pumpkin caramel sauce was delicious - it was the perfect fall treat.
Today we stopped by for a few pretzels (one cinnamon & one almond) at the location directly in front of Forever 21. The card machine was down so my husband & daughter paid with cash and told to wait about 3 minutes for the almond one. No big deal. My daughter told me they didn't give her a receipt & the policy that is on display states that your pretzel is free if they forget your receipt. I thought maybe when we got our almond one they would give us the receipt. After about a 7-10 minute wait we get the other pretzel and we ask about the receipt. The girl at the register insists she gave us the receipt but she didn't. So I ask if the man walking around observing the stand is the one in charge they say yes. I walk over to speak with him and not only did he have the absolute worse customer service but he openly accepted that they don't honor the policy they display. He had them print me a receipt even after I explained again & again that it was the principle of having a policy but not following through with it. Never once even apologized or made me feel like a valued customer at the very least. I will not be going back as I prefer to spend my money where I'm not treated like an idiot for expecting your advertised policies to be honored.
Damian M.
Went to the little pop up shop right in front of Forever 21 and ordered calmly and repeated myself. Ordered pizza bits and 1 Jalapeño Cheese, thought I heard her ask me for the dip(which I was referring too). But saw my total came out to $18+ and questioned it. But checked what she packed and it was a jalapeño dog or whatever it's called soo I just walked back a few steps I took and just told her that it was supposed to be the dip(again in a calmly matter) but she got an attitude telling me that she questioned if it was the dog and that I said yes(again which I thought was the dip since I said cheese). And she asked her coworker or manager if it was ok to put it back and said yeah so she ended up swapping that jalapeño dog for the cheese and since it's a $5ish dollar difference I was there waiting for a refund of the differential amount for only the 1 dip but she said rudely "was there another one you wanted" and just put me in a bad mood and walked away. Never has this been more irritating and put in a bad mood just for some food. I would not recommend this one by forever 21 maybe it was just Monday shift but for me being cool and relaxed I didn't appreciate this just for my food. Ruined my experience and satisfaction of a snack. I'm not mad about the refund but the disrespect of a worker to a customer wasn't right and would hate for someone else to get this same experience.
Eli Maldonado
They won't make anything to order, only sell what's already made which are pepperoni pretzels. They have some on the menu without meat but won't make them.
Lily Y.
Bad customer service ever. When the manager finished ringing me up, he asked me if I wanted my pretzel bagged, of course I said yes. Why was that even a question. It was the first time someone asked me that because I've come here all the time. Never going back. On top of that he gave me the wrong sauce, I asked for jalapeño cheddar and he gave me cheddar. Go to the other pretzel place not this one in the mall. Save ur time.
Mari Mariquita Hernandez
Got myself some pizza bites at the one by forever 21 and they sure were burned !I never asked for extra crispy ?
Good to kill the craving.
Atmosphere: 5
Food: 4
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5
Strait up, CHORRO!!! Say Indian dude handle the money and then go straight for the food.Hell no!
Atmosphere: 1
Food: 1
Service: 1
I came back after a year later and the manager is rude as usual. Not surprising she still works there too. This is literally the 2nd time I had to deal with her attitude and it's so bad, I've seen her attitude get other customers mad. The worst part is that the owner will not do anything about it besides "I'm sorry. Please contact our customer support." All they do is send a free pretzel coupon like this will get rid of the problem. The owner needs to get rid of the manager. It's like she enjoys getting customers mad. She's playing a dangerous game. She has curly hair and is about 5"5-5"7. She refused to give me her name.UPDATE:In response to your reply, I will no longer be buying any sort of snacks here as the problem still exist even after a year. You did not bother to read my comment as I have already predicted on what you were going to say as I've already contacted you last year about the same issue: "I'm sorry. Please reach out to customer support and we'll give you a coupon to get a free pretzel." What a joke.
Atmosphere: 1
Food: 1
Service: 1
Employee said the Pretzels were just baked. They were tougher than tough. Just nasty.
Atmosphere: 3
Food: 1
Service: 3
I like their food, but their prices have sky-rockted!
I love getting the free samples as I browse. Wish they had a bit more flavor to them tho.
I bought a pretzel today and it was raw
Service was incredibly rude and short with us. We asked for no salt; he salted everything. Pretzels were overcooked. Not asking for the moon here, just a basic mall pretzel. It’s a little sad how badly you could mess that up.
I am a big fan of the cinnamon bites and was excited to see that they had a pumpkin caramel sauce available to dip them in. The combination of the warm, soft pretzels with the sweet and spicy pumpkin caramel sauce was delicious - it was the perfect fall treat.
Restaurantji Recommends
Today we stopped by for a few pretzels (one cinnamon & one almond) at the location directly in front of Forever 21. The card machine was down so my husband & daughter paid with cash and told to wait about 3 minutes for the almond one. No big deal. My daughter told me they didn't give her a receipt & the policy that is on display states that your pretzel is free if they forget your receipt. I thought maybe when we got our almond one they would give us the receipt. After about a 7-10 minute wait we get the other pretzel and we ask about the receipt. The girl at the register insists she gave us the receipt but she didn't. So I ask if the man walking around observing the stand is the one in charge they say yes. I walk over to speak with him and not only did he have the absolute worse customer service but he openly accepted that they don't honor the policy they display. He had them print me a receipt even after I explained again & again that it was the principle of having a policy but not following through with it. Never once even apologized or made me feel like a valued customer at the very least. I will not be going back as I prefer to spend my money where I'm not treated like an idiot for expecting your advertised policies to be honored.
Went to the little pop up shop right in front of Forever 21 and ordered calmly and repeated myself. Ordered pizza bits and 1 Jalapeño Cheese, thought I heard her ask me for the dip(which I was referring too). But saw my total came out to $18+ and questioned it. But checked what she packed and it was a jalapeño dog or whatever it's called soo I just walked back a few steps I took and just told her that it was supposed to be the dip(again in a calmly matter) but she got an attitude telling me that she questioned if it was the dog and that I said yes(again which I thought was the dip since I said cheese). And she asked her coworker or manager if it was ok to put it back and said yeah so she ended up swapping that jalapeño dog for the cheese and since it's a $5ish dollar difference I was there waiting for a refund of the differential amount for only the 1 dip but she said rudely "was there another one you wanted" and just put me in a bad mood and walked away. Never has this been more irritating and put in a bad mood just for some food. I would not recommend this one by forever 21 maybe it was just Monday shift but for me being cool and relaxed I didn't appreciate this just for my food. Ruined my experience and satisfaction of a snack. I'm not mad about the refund but the disrespect of a worker to a customer wasn't right and would hate for someone else to get this same experience.
They won't make anything to order, only sell what's already made which are pepperoni pretzels. They have some on the menu without meat but won't make them.
Bad customer service ever. When the manager finished ringing me up, he asked me if I wanted my pretzel bagged, of course I said yes. Why was that even a question. It was the first time someone asked me that because I've come here all the time. Never going back. On top of that he gave me the wrong sauce, I asked for jalapeño cheddar and he gave me cheddar. Go to the other pretzel place not this one in the mall. Save ur time.
Got myself some pizza bites at the one by forever 21 and they sure were burned !I never asked for extra crispy ?