Called several times to make an order . And they put me on hold even didn’t say “Hello., Please wait “. Thank you so much, I’m really sorry appreciate it.
Service: 1
Angela C
Sometimes only one receptionist out of 3 is serving those picking up orders.Food is great, love it!
Atmosphere: 5
Food: 5
Service: 4
Raffi Vanili
I just want to say that I’ve been eating at this restaurant for many years, always been happy with the taste of the food and the great service I receive. My server Jen was outstanding and manager Kim has always been great to me.Thank you for being the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Broccoli, Garlic Edamame, White Chocolate Dipped Fortune Cookies, Hot and Sour Soup, Cashew Chicken, Chow Fun
Sam Chivitchian
Very poor customer service on the phone . I called to ask one question about there catering entrees and they said they need to put me on hold for 1 minute which after 10 minutes of holding I hanged up and called again and lady picked up again I said I was on hold for 10 minutes to ask one question she said I need you to put on hold again were too busy . I said you already said that before and she said sorry I will get to you when o can in a rude way and hang up . Will never call or order from here again
Service: 1
Mary Helen Gonzalez
Great food as always. Can't wait for the Pasadena location to reopen.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp, Vegetable Egg Rolls 4, Lomi with Vegetables and Shrimp, Shrimp with Sizzling Rice, Orange Chicken, Shrimp Fried Rice, Pan Fried Noodles
sara n
I loved this place! Great American-Chinese food with a nice, clean, cozy ambiance. Service was prompt and super attentive. And the fortune cookies are so yummy ?
Jenn Pren
1st visit service and food was amazing. I can't find crispy beef anywhere other then I can the UK, but they have it and it's so good. Huge portions! The crab Rangoons are stuffed full, and delish! And even sung happy bday to me with a bowl of ice cream. The fortune cookies taste better than any I've ever had and the white chocolate dipped corners is sooo tasty!Came back a 2nd time a few days later, asked for a dish to not be spicy, and it was. They remade saying they brought us an extra spicy one by mistake. the server was not attentive, very slow, asked for items multiple times and still didn't get, helped other tables and wouldn't look our direction. Was like night and day between the 1st time and 2nd, and disappointed in that.Surprised it's apart of panda express, which they would bring so locations out to Texas, this was my favorite Chinese place while visiting!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Crab Wontons
M M
I love coming to this location. Delicious food always and great location. Today the service was incredible. Thanks to 'Simon" he has got to be the best server on the planet. Its very rare these days to have exceptional service. What a treat! Just hope we are always served by him in the future.
Atmosphere: 5
Food: 5
Service: 5
Nellie Caedo
Been coming here since in the late 90s when the restaurant was in that small corner with a big parking lot. The place is much bigger now and the foods have remained the same, if not better. Tasty. Yummy. Savory. Bec we went on a Friday, and just 2 of us, we stick to no-meat dinner. We started with mushu shrimp and got veggies and seafood meals only. Great service, Ray! You made our dinner more special.Best to come with the family and devour on our favorites: beans, crispy beef, honey walnut shrimps, kung pao, pan fried noodles, shrimp fried rice. The place is so clean. There's a bar. Has 2 function rooms.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp, White Chocolate Dipped Fortune Cookies, Orange Chicken, Shrimp Fried Rice, Pan Fried Noodles
ronald bran
A good place to eat fresh made food. Excellent attention and kind staff.
Food was good, my only complaint is that I like spicy sauce, and when I asked for some I was given this tiny amount. But, aside from that it’s a good place to meet up with some friends for a meal. Sorry, I didn’t take any pictures.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Honey Walnut Shrimp, Orange Chicken, Garlic Edamame, White Chocolate Dipped Fortune Cookies, Bok Choy with Black Mushroom
steve olson
Ordered the housemade pork mini dumplings(basically soup dumplings), hot and sour soup, sweet and pungent chicken, and the chicken garlic noodle. Everything was phenomenal. The service from Randy absolutely was top notch. He also made my pefectly poured and layered mai thai. The next time I am in the greater LA area I will go out of my way to come back here. Bill was about $55-$60 per person with drinks but it was 100% worth every penny.Kid-friendliness: A neighboring table had a newborn in a strollerWheelchair accessibility: A step free entrance and more than enough room to navigate a wheelchair around the section I ate in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup
Wesley Walton
Love the Walnut Shrimp!
Atmosphere: 5
Food: 5
Service: 5
Gary K
5 stars all they way around! Our server Maureen was especially helpful, attentive and efficient. We had a party of 25 after my mother’s graveside service. It could have been very stressful but they made it easy. I made a preorder the day before and Maureen called back to say that I ordered too much food. I couldn’t believe their honesty and consideration. With her help we reduced the bills by over $300 and still had plenty of food. Everything was delicious and served promptly. My favorite was sweet and sour chicken and the lowmein how ever everyone loved everything. I can’t say enough good things about the entire experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp, Orange Chicken, Bok Choy with Black Mushroom, Vegetable Egg Rolls 4
George Scott
I have been coming to Panda Inn since I was 12 years old. Back when I was a young punk living in Arcadia, my parents used to take us to the original location near Hastings Ranch. Back then I always wanted the Kun Pao Chicken, but with my tastes evolved i now order the fish with black bean sauce and some iteration of eggplant. I can assure you that over 40+ years the quality of their food is just as high as it was back in the day.
Called several times to make an order . And they put me on hold even didn’t say “Hello., Please wait “. Thank you so much, I’m really sorry appreciate it.
Service: 1
Sometimes only one receptionist out of 3 is serving those picking up orders.Food is great, love it!
Atmosphere: 5
Food: 5
Service: 4
I just want to say that I’ve been eating at this restaurant for many years, always been happy with the taste of the food and the great service I receive. My server Jen was outstanding and manager Kim has always been great to me.Thank you for being the best.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Broccoli, Garlic Edamame, White Chocolate Dipped Fortune Cookies, Hot and Sour Soup, Cashew Chicken, Chow Fun
Very poor customer service on the phone . I called to ask one question about there catering entrees and they said they need to put me on hold for 1 minute which after 10 minutes of holding I hanged up and called again and lady picked up again I said I was on hold for 10 minutes to ask one question she said I need you to put on hold again were too busy . I said you already said that before and she said sorry I will get to you when o can in a rude way and hang up . Will never call or order from here again
Service: 1
Great food as always. Can't wait for the Pasadena location to reopen.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp, Vegetable Egg Rolls 4, Lomi with Vegetables and Shrimp, Shrimp with Sizzling Rice, Orange Chicken, Shrimp Fried Rice, Pan Fried Noodles
I loved this place! Great American-Chinese food with a nice, clean, cozy ambiance. Service was prompt and super attentive. And the fortune cookies are so yummy ?
1st visit service and food was amazing. I can't find crispy beef anywhere other then I can the UK, but they have it and it's so good. Huge portions! The crab Rangoons are stuffed full, and delish! And even sung happy bday to me with a bowl of ice cream. The fortune cookies taste better than any I've ever had and the white chocolate dipped corners is sooo tasty!Came back a 2nd time a few days later, asked for a dish to not be spicy, and it was. They remade saying they brought us an extra spicy one by mistake. the server was not attentive, very slow, asked for items multiple times and still didn't get, helped other tables and wouldn't look our direction. Was like night and day between the 1st time and 2nd, and disappointed in that.Surprised it's apart of panda express, which they would bring so locations out to Texas, this was my favorite Chinese place while visiting!
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Crab Wontons
I love coming to this location. Delicious food always and great location. Today the service was incredible. Thanks to 'Simon" he has got to be the best server on the planet. Its very rare these days to have exceptional service. What a treat! Just hope we are always served by him in the future.
Atmosphere: 5
Food: 5
Service: 5
Been coming here since in the late 90s when the restaurant was in that small corner with a big parking lot. The place is much bigger now and the foods have remained the same, if not better. Tasty. Yummy. Savory. Bec we went on a Friday, and just 2 of us, we stick to no-meat dinner. We started with mushu shrimp and got veggies and seafood meals only. Great service, Ray! You made our dinner more special.Best to come with the family and devour on our favorites: beans, crispy beef, honey walnut shrimps, kung pao, pan fried noodles, shrimp fried rice. The place is so clean. There's a bar. Has 2 function rooms.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp, White Chocolate Dipped Fortune Cookies, Orange Chicken, Shrimp Fried Rice, Pan Fried Noodles
A good place to eat fresh made food. Excellent attention and kind staff.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Food was good, my only complaint is that I like spicy sauce, and when I asked for some I was given this tiny amount. But, aside from that it’s a good place to meet up with some friends for a meal. Sorry, I didn’t take any pictures.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Honey Walnut Shrimp, Orange Chicken, Garlic Edamame, White Chocolate Dipped Fortune Cookies, Bok Choy with Black Mushroom
Ordered the housemade pork mini dumplings(basically soup dumplings), hot and sour soup, sweet and pungent chicken, and the chicken garlic noodle. Everything was phenomenal. The service from Randy absolutely was top notch. He also made my pefectly poured and layered mai thai. The next time I am in the greater LA area I will go out of my way to come back here. Bill was about $55-$60 per person with drinks but it was 100% worth every penny.Kid-friendliness: A neighboring table had a newborn in a strollerWheelchair accessibility: A step free entrance and more than enough room to navigate a wheelchair around the section I ate in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot and Sour Soup
Love the Walnut Shrimp!
Atmosphere: 5
Food: 5
Service: 5
5 stars all they way around! Our server Maureen was especially helpful, attentive and efficient. We had a party of 25 after my mother’s graveside service. It could have been very stressful but they made it easy. I made a preorder the day before and Maureen called back to say that I ordered too much food. I couldn’t believe their honesty and consideration. With her help we reduced the bills by over $300 and still had plenty of food. Everything was delicious and served promptly. My favorite was sweet and sour chicken and the lowmein how ever everyone loved everything. I can’t say enough good things about the entire experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp, Orange Chicken, Bok Choy with Black Mushroom, Vegetable Egg Rolls 4
I have been coming to Panda Inn since I was 12 years old. Back when I was a young punk living in Arcadia, my parents used to take us to the original location near Hastings Ranch. Back then I always wanted the Kun Pao Chicken, but with my tastes evolved i now order the fish with black bean sauce and some iteration of eggplant. I can assure you that over 40+ years the quality of their food is just as high as it was back in the day.
Atmosphere: 4
Food: 5
Service: 5