It's hard to find the front door. Why not put the door on parking level side. Why not put up a sign pointing where it is? I do love my Hokas not the color cuz you had one pair of sandals in size 11
Katrina M.
Came from out of town to visit deckers brand showcase, as we were intrigued by the amount of selection they would have. First of all, customer service was NOT THERE. We were not greeted when we walked in, no one asked me and my fiance if we needed help, and when we did ask for help they seemed annoyed?? I also did not feel welcomed... it was such an off vibe. When walking out, the worker Just STARED and didn't acknowledge us for coming in. So we just left.. and left empty handed.
Kelly L.
We were greeted near the door and offered help. After a few questions by the salesperson my husband was shown Hokas that would be best. He tried on 4 pairs and picked the ones he wanted. Great service. Good selection. He wanted plain neutral colors, not what Hoka is known for. Value will be determined by future use.
Monica R.
I have been here at least 3x and the staff here is always less than helpful. I have had to request multiple times for someone to help me each time I've been there (have purchased at least one item every time). The sale associates all stand behind the counter and don't greet clients as they're walking in (something you'd expect from a store like this). They all stare and talk to each other and ignore clients. If you're planning to attend - they do have a great selection but don't expect much from the staff. I do have to add that the male associate who helped me was helpful and attended to all my requests.
Ava P.
despite there always being so many workers service isn't always the best, however we still come here for select brands as it's always clean and organized.
Angela T.
I am writing a new review just for the fact that my husband and I have the best experience today!!! We were greeted immediately and ask what can I help you with!!! Sam and Sheila help both of us with kindness, patience and also being super fast bringing us several different shoe's!!! There seems to be a new management and this store has absolutely improved the customer service!!!! Thank you Deckers for the superb team that is working at this beautiful store!!!! We will definitely be back for more Hoka shoe's!!!
Arunendra S.
The one star reviews for this store is not an accident and actually totally appropriate and not a hyperbole of any measure. Avoid this store as the black plague. I have worn Asics, Patagonia, Mizuno's and Brooks and love them for trail and city running. My friends in the running group swear by the comfort of their Hoka's and thus I decided on taking a chance on them. As I was visiting my folks for the 4th and they were in the market for new pair of shoes, I decided to take them to the flagship store in SB to have them fitted.The comfort of the shoes is where the good experience ends. This store is a travesty to any customer service whatsoever. The store employee's demeanor and willingness to assist with any queries is a stark contrast to any professional establishment such as REI or foot locker. Despite explaining what was needed (comfortable shoes with ample cushion for long standing due to teaching classes at the university), they offered no suggestions. We thus asked them to provide us with their lightest and softest shoes so that we could do the assessment ourselves as they are incompetent or simply unwilling. Also a fair amount of coaxing and cajoling was required to get them to bring a foot measurement device for actual feet measurements and taking rational approach to finding the right pair. I was shocked on how sub-far an infuriating this experience was especially when compared against my experience at REI while getting my Hiking gear from Merrel. Furthermore, while inquiring about return policies, we were told there is no return policy on worn shoes. Inquiring further, I learnt that there is a return policy on poor manufacturing but that will be assessed and the shoes can only be returned with the physical copy of the receipt. With all the hassles of this store, if I do buy another pair of Hoka it will be through Amazon and certainly not at the SB store. If you do come to the store due to Hoka brand loyalty, just come here to see what style you like and buy your Hoka's elsewhere where customer service and assistance means something. From my perspective and this rather sour experience, I will continue being a patron of Mizuno's and Brooks which are equally comfortable, have excellent products and are sold at stores with tangible customer service.
Laura C.
I've bought shoes that I love here three times. Very comfortable and I enjoy wearing them as much as possible. Excellent walking shoes and hiking shoes, stylish too.
Jovana E.
I bought a pair of Clifton 8's online; they did not fit. Upgraded to Clifton 9 at Deckers showcase/Goleta. After 2 weeks of light wear, the shoes really hurt my feet. Called the store; the policy is return only if they are unworn. The online policy is 30 day return for any reason! Lo & Behold the fine print! I went on Hoka chat to see if I could return them.The rep was barely informative, but gave me a return label. In checking the fine print, "if you are eligible for return (IF) you will be given an online store credit. Who knows how much you might get back due to wear! So no return at the Deckers Goleta store and a BS return online (of which you pay for shipping) then take the chance of a partial refund. I will stick to Brooks & Asics from now on. Both have excellent return policies. The store employees/management are totally unprofessional and unwilling to help. There are about 5-7 of them standing around chatting and act like you are bothering them if you ask for help (and then they point!) No friendliness or helpfulness, just getting back to they little group chat. I imagine if you do manage to get a refund, it's store credit only!
D C.
You should further investigate by going to Deckers Brand on Yelp...exact same place as this site...same place, different story...
I had very good service here and their section of hoku shoes is unmatched. We purchased two pairs of shoes while we were there
Chelsea C.
On the hunt for some comfy work shoes since I'm on my feet pretty much all day. After research; hokas immediately came up for the best shoe. That being said; spending $170 I wanted to try them on first to make sure they were what I was looking for. Found this place, decided to check it out after trying the montecito running store (they are great but didn't have many options) so that brings me to LAUREN!!!! She was an absolute gem. She had no problem grabbing all the different sizes we needed, even in the different styles & wasn't an annoying hovering salesperson... so sweet & helped us even order a special pair in the color we were looking for. Thanks Lauren! :)
Pauline C.
I love this shoe and outdoor clothing store and try to visit each time I'm in the Goleta/Santa Barbara area. Deckers Showcase has the BEST collection of every kind of Hoka , Teva, and UGG running, hiking, climbing etc. shoes!! They carry men, women and children sizes along with sandals, slippers, and casual footwear. The reason for this post is to give a particular shout-out to one of Deckers Showcase employees. Her name is Emily and she is one of the most helpful, knowledgeable, courteous salesperson I've ever had the pleasure of interacting with. She expertly and patiently waited on myself, my husband, and a friend of ours. We were very grateful for the time she gave us. Ask for her the next time you're shopping there!
Mickey A.
Still my go-to for athletic foot wear. And of the many brands they carry I continually go back for Deckers Outdoor, Hoka, Teva and even Ugg. I have very specific work-out-shoe needs, and salesperson Jeremiah was extremely helpful in showing me all the brands that he thought might be helpful. He introduced me to the Deckers X Lab line of athletic shoes, and after trying on several models his recommendation of the Men's X-Scape Sport Low was spot-on. Actually did my first work-out in the new X-Scape, and my feet, legs and back could not have been happier. Nice to have shoe experts like Jeremiah in Goleta. Looking forward to once again being there for specialty holiday gifts.
Eriko N.
Sad to see Hermosa's icon and part of Hermosa history come to an end... all the volleyball players have fond memories of this water hole... we were sad when it changed from the Poopdeck to Deck, but now they will close and turn it into a fancy convenience store? No thank you... sorry we already have one on the corner of Pier Ave that has been there forever... We had a gathering and shared our last beers ... cheers to all the memories. So so sad they couldn't stay a part of the new plans. But thank you for keeping the legend going to now. bye bye
It's hard to find the front door. Why not put the door on parking level side. Why not put up a sign pointing where it is? I do love my Hokas not the color cuz you had one pair of sandals in size 11
Came from out of town to visit deckers brand showcase, as we were intrigued by the amount of selection they would have. First of all, customer service was NOT THERE. We were not greeted when we walked in, no one asked me and my fiance if we needed help, and when we did ask for help they seemed annoyed?? I also did not feel welcomed... it was such an off vibe. When walking out, the worker Just STARED and didn't acknowledge us for coming in. So we just left.. and left empty handed.
We were greeted near the door and offered help. After a few questions by the salesperson my husband was shown Hokas that would be best. He tried on 4 pairs and picked the ones he wanted. Great service. Good selection. He wanted plain neutral colors, not what Hoka is known for. Value will be determined by future use.
I have been here at least 3x and the staff here is always less than helpful. I have had to request multiple times for someone to help me each time I've been there (have purchased at least one item every time). The sale associates all stand behind the counter and don't greet clients as they're walking in (something you'd expect from a store like this). They all stare and talk to each other and ignore clients. If you're planning to attend - they do have a great selection but don't expect much from the staff. I do have to add that the male associate who helped me was helpful and attended to all my requests.
despite there always being so many workers service isn't always the best, however we still come here for select brands as it's always clean and organized.
I am writing a new review just for the fact that my husband and I have the best experience today!!! We were greeted immediately and ask what can I help you with!!! Sam and Sheila help both of us with kindness, patience and also being super fast bringing us several different shoe's!!! There seems to be a new management and this store has absolutely improved the customer service!!!! Thank you Deckers for the superb team that is working at this beautiful store!!!! We will definitely be back for more Hoka shoe's!!!
The one star reviews for this store is not an accident and actually totally appropriate and not a hyperbole of any measure. Avoid this store as the black plague. I have worn Asics, Patagonia, Mizuno's and Brooks and love them for trail and city running. My friends in the running group swear by the comfort of their Hoka's and thus I decided on taking a chance on them. As I was visiting my folks for the 4th and they were in the market for new pair of shoes, I decided to take them to the flagship store in SB to have them fitted.The comfort of the shoes is where the good experience ends. This store is a travesty to any customer service whatsoever. The store employee's demeanor and willingness to assist with any queries is a stark contrast to any professional establishment such as REI or foot locker. Despite explaining what was needed (comfortable shoes with ample cushion for long standing due to teaching classes at the university), they offered no suggestions. We thus asked them to provide us with their lightest and softest shoes so that we could do the assessment ourselves as they are incompetent or simply unwilling. Also a fair amount of coaxing and cajoling was required to get them to bring a foot measurement device for actual feet measurements and taking rational approach to finding the right pair. I was shocked on how sub-far an infuriating this experience was especially when compared against my experience at REI while getting my Hiking gear from Merrel. Furthermore, while inquiring about return policies, we were told there is no return policy on worn shoes. Inquiring further, I learnt that there is a return policy on poor manufacturing but that will be assessed and the shoes can only be returned with the physical copy of the receipt. With all the hassles of this store, if I do buy another pair of Hoka it will be through Amazon and certainly not at the SB store. If you do come to the store due to Hoka brand loyalty, just come here to see what style you like and buy your Hoka's elsewhere where customer service and assistance means something. From my perspective and this rather sour experience, I will continue being a patron of Mizuno's and Brooks which are equally comfortable, have excellent products and are sold at stores with tangible customer service.
I've bought shoes that I love here three times. Very comfortable and I enjoy wearing them as much as possible. Excellent walking shoes and hiking shoes, stylish too.
I bought a pair of Clifton 8's online; they did not fit. Upgraded to Clifton 9 at Deckers showcase/Goleta. After 2 weeks of light wear, the shoes really hurt my feet. Called the store; the policy is return only if they are unworn. The online policy is 30 day return for any reason! Lo & Behold the fine print! I went on Hoka chat to see if I could return them.The rep was barely informative, but gave me a return label. In checking the fine print, "if you are eligible for return (IF) you will be given an online store credit. Who knows how much you might get back due to wear! So no return at the Deckers Goleta store and a BS return online (of which you pay for shipping) then take the chance of a partial refund. I will stick to Brooks & Asics from now on. Both have excellent return policies. The store employees/management are totally unprofessional and unwilling to help. There are about 5-7 of them standing around chatting and act like you are bothering them if you ask for help (and then they point!) No friendliness or helpfulness, just getting back to they little group chat. I imagine if you do manage to get a refund, it's store credit only!
You should further investigate by going to Deckers Brand on Yelp...exact same place as this site...same place, different story...
Restaurantji Recommends
I had very good service here and their section of hoku shoes is unmatched. We purchased two pairs of shoes while we were there
On the hunt for some comfy work shoes since I'm on my feet pretty much all day. After research; hokas immediately came up for the best shoe. That being said; spending $170 I wanted to try them on first to make sure they were what I was looking for. Found this place, decided to check it out after trying the montecito running store (they are great but didn't have many options) so that brings me to LAUREN!!!! She was an absolute gem. She had no problem grabbing all the different sizes we needed, even in the different styles & wasn't an annoying hovering salesperson... so sweet & helped us even order a special pair in the color we were looking for. Thanks Lauren! :)
I love this shoe and outdoor clothing store and try to visit each time I'm in the Goleta/Santa Barbara area. Deckers Showcase has the BEST collection of every kind of Hoka , Teva, and UGG running, hiking, climbing etc. shoes!! They carry men, women and children sizes along with sandals, slippers, and casual footwear. The reason for this post is to give a particular shout-out to one of Deckers Showcase employees. Her name is Emily and she is one of the most helpful, knowledgeable, courteous salesperson I've ever had the pleasure of interacting with. She expertly and patiently waited on myself, my husband, and a friend of ours. We were very grateful for the time she gave us. Ask for her the next time you're shopping there!
Still my go-to for athletic foot wear. And of the many brands they carry I continually go back for Deckers Outdoor, Hoka, Teva and even Ugg. I have very specific work-out-shoe needs, and salesperson Jeremiah was extremely helpful in showing me all the brands that he thought might be helpful. He introduced me to the Deckers X Lab line of athletic shoes, and after trying on several models his recommendation of the Men's X-Scape Sport Low was spot-on. Actually did my first work-out in the new X-Scape, and my feet, legs and back could not have been happier. Nice to have shoe experts like Jeremiah in Goleta. Looking forward to once again being there for specialty holiday gifts.
Sad to see Hermosa's icon and part of Hermosa history come to an end... all the volleyball players have fond memories of this water hole... we were sad when it changed from the Poopdeck to Deck, but now they will close and turn it into a fancy convenience store? No thank you... sorry we already have one on the corner of Pier Ave that has been there forever... We had a gathering and shared our last beers ... cheers to all the memories. So so sad they couldn't stay a part of the new plans. But thank you for keeping the legend going to now. bye bye