Love the burritos, me and my gf get them almost all the
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BRC Burrito
Get Money KC
Great food when you eat here. I love to eat in a nice atmosphere of people!!
Atmosphere: 5
Food: 5
Service: 5
Samuel Ayon
They make the real pico de Gallo here ?
Jj D.
I love this type of Mexican food here it's like home cooked meal it's a real authentic spot
Rick Dorsey
Forgot HH has a El Pollo Loco. Picked up a 16 piece to go along with two sides. Sides were generous servings. So were the tortillas and salsa. The chicken was flawlessly grilled to perfection. Tasty crispy skin, juicy and tender meat, all made for mouth-watering goodness.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fire
Naomi Miller
Really great team, customer service is outstanding, and the food was done well. I will be back ?
Atmosphere: 4
Food: 5
Service: 5
Frances Medina
Great customer service as always. Noemi was informative and so very helpful. 10 stars!
Atmosphere: 5
Food: 5
Service: 5
Merek C.
I work nearby and walk here for lunch about once a week. Pollo Bowl Combo with chips and a drink. Here are the main takeaways... 1. I've eaten at every El Pollo Loco within a 5 mile radius of this one. It's not exactly something I am proud of but hey, those fire grilled combos are quite the deal. Because it's an easy walk, this is my establishment of choice. However, because each shop (or franchiser) sets its own prices, this has the most expensive price compared to the other ones. Think a 10 to 15% upcharge versus the lowest priced competitors. 2. Having said that, I love the service and the quality of the product from this specific location. They are super quick with mobile orders and the food is always ready at the time they say it will. They don't cheat you on portion sizes or salsas so I feel the price hike is, in my eyes, justified. 3. The spot is always clean. The layout is a little awkward and it always seems dimly lit, but I never feel uncomfortable chowing down on my grub here. I see a good amount of slander on here and, from my experience, the 2 star rating is not justified. Wanted to show some love for a spot that I frequent and throw my 2 cents in :)
Heather F.
Went here about 2 weeks ago. (Was too busy at work to post at the time but decided to do so now.) The double chicken tostada salad is always absolutely delicious. Had a better experience this time around with the curbside pickup service as their online link to alert the employees know that you have arrived at the restaurant is now working again. Got my food in less than 5 minutes so definitely did not have to wait long to eat. I sat outside in the car so the ambience was not bad. Lol. Just play some good tunes and enjoyed my food. Always recommend this location because they always tend to give good portions with their food.
This place sucks. Walked in at 9:45 pm, they close at 11pm. Ordered a 16 pc family meal, and the manager told me she's sorry she doesn't have any more chicken, that they've "sold out." Really, on a Friday night? It's a chicken place! She just wanted to go home. The entire kitchen was clean, and the entire eating area was cleaned, sweped, and mopped. Wow, way to go, Pollo Loco. This manager is making ya'll all kinds of money ?. So, I went to Tacos Mexico instead, where they greated me with a smile.
Atmosphere: 1
Food: 1
Service: 1
emmanuel banuelos
Good food with of side of meth heads. But good food though
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Minus Performance
Phone ordered a catered 20 pc family meal. Manager who took the order certainly didnt ask the right questions & made mistakes. W/out going into all the details, they made me feel like my $100.00 order was a nuisance to them (i was polite all the way through). Been going there for years, but that was my last! The location, for sure, is less than desirable as well. Will give the Colima location my next orders!
Elizabeth W.
To summarize, I would give this place negative stars if I could, but Yelp is generous to places like these, and requires a minimum of 1. Service is a word these people do not know the definition of here. And unfortunately, their food doesn't even make up for the service. To explain, I left my phone on the table of this store. Admittedly, my mistake. But I knew I left it there and I was coming back quickly. Called if they had found it, barely 2 minutes after I exited the place, the woman working the counter said no. "Okay" I thought, maybe they just are too busy to leave the counter and look for a phone that is on the table literally right next the cooking area. I get it fine. Regarding the food, what we ordered (beef quesadilla, street tacos) didn't live up to their name either. The quesadilla was mostly plastic cheese and no beef, with its only redeeming quality being that it was cooked, and therefore (most likely) not poisonous. The chicken in the tacos were so well-done they were powder and bland, even after soaking up all the sauce I added, perhaps to prevent any minute possibility that it may still have salmonella at its normal readiness. Best part about this though? "Someone" actually "sold it"! You know how I know? We called my phone multiple times, and this guy picked up eventually and claimed someone sold it to him. They then basically held it for a ransom of $60. BEST PART. On the call with the shop the girl behind the counter literally recognized me and told me what I ordered. Meaning they knew where I sat. Suspicious. So we asked to see the security footage, considering I don't like the feeling of having my phone ransomed and I'd like to know who allegedly took my phone and sold it. The people behind the counter vehemently refused. When we then asked to see the owner to request the security footage (again, to see who took my phone and sold it, allegedly, not to give the store any unjustified trouble), they said, "No, cant let you see the owner." "Okay why?" "I just can't let you see the owner." Excuse me. What. They didn't even bother to think of an excuse. But nah. Nah. JUST CAUSE I CAN'T. The entire experience is very suspicious, so if you do come here, I'd advise you play close attention to your belongings.
Good cheap mex
Love the burritos, me and my gf get them almost all the
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: BRC Burrito
Great food when you eat here. I love to eat in a nice atmosphere of people!!
Atmosphere: 5
Food: 5
Service: 5
They make the real pico de Gallo here ?
I love this type of Mexican food here it's like home cooked meal it's a real authentic spot
Forgot HH has a El Pollo Loco. Picked up a 16 piece to go along with two sides. Sides were generous servings. So were the tortillas and salsa. The chicken was flawlessly grilled to perfection. Tasty crispy skin, juicy and tender meat, all made for mouth-watering goodness.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fire
Really great team, customer service is outstanding, and the food was done well. I will be back ?
Atmosphere: 4
Food: 5
Service: 5
Great customer service as always. Noemi was informative and so very helpful. 10 stars!
Atmosphere: 5
Food: 5
Service: 5
I work nearby and walk here for lunch about once a week. Pollo Bowl Combo with chips and a drink. Here are the main takeaways... 1. I've eaten at every El Pollo Loco within a 5 mile radius of this one. It's not exactly something I am proud of but hey, those fire grilled combos are quite the deal. Because it's an easy walk, this is my establishment of choice. However, because each shop (or franchiser) sets its own prices, this has the most expensive price compared to the other ones. Think a 10 to 15% upcharge versus the lowest priced competitors. 2. Having said that, I love the service and the quality of the product from this specific location. They are super quick with mobile orders and the food is always ready at the time they say it will. They don't cheat you on portion sizes or salsas so I feel the price hike is, in my eyes, justified. 3. The spot is always clean. The layout is a little awkward and it always seems dimly lit, but I never feel uncomfortable chowing down on my grub here. I see a good amount of slander on here and, from my experience, the 2 star rating is not justified. Wanted to show some love for a spot that I frequent and throw my 2 cents in :)
Went here about 2 weeks ago. (Was too busy at work to post at the time but decided to do so now.) The double chicken tostada salad is always absolutely delicious. Had a better experience this time around with the curbside pickup service as their online link to alert the employees know that you have arrived at the restaurant is now working again. Got my food in less than 5 minutes so definitely did not have to wait long to eat. I sat outside in the car so the ambience was not bad. Lol. Just play some good tunes and enjoyed my food. Always recommend this location because they always tend to give good portions with their food.
Restaurantji Recommends
This place sucks. Walked in at 9:45 pm, they close at 11pm. Ordered a 16 pc family meal, and the manager told me she's sorry she doesn't have any more chicken, that they've "sold out." Really, on a Friday night? It's a chicken place! She just wanted to go home. The entire kitchen was clean, and the entire eating area was cleaned, sweped, and mopped. Wow, way to go, Pollo Loco. This manager is making ya'll all kinds of money ?. So, I went to Tacos Mexico instead, where they greated me with a smile.
Atmosphere: 1
Food: 1
Service: 1
Good food with of side of meth heads. But good food though
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Phone ordered a catered 20 pc family meal. Manager who took the order certainly didnt ask the right questions & made mistakes. W/out going into all the details, they made me feel like my $100.00 order was a nuisance to them (i was polite all the way through). Been going there for years, but that was my last! The location, for sure, is less than desirable as well. Will give the Colima location my next orders!
To summarize, I would give this place negative stars if I could, but Yelp is generous to places like these, and requires a minimum of 1. Service is a word these people do not know the definition of here. And unfortunately, their food doesn't even make up for the service. To explain, I left my phone on the table of this store. Admittedly, my mistake. But I knew I left it there and I was coming back quickly. Called if they had found it, barely 2 minutes after I exited the place, the woman working the counter said no. "Okay" I thought, maybe they just are too busy to leave the counter and look for a phone that is on the table literally right next the cooking area. I get it fine. Regarding the food, what we ordered (beef quesadilla, street tacos) didn't live up to their name either. The quesadilla was mostly plastic cheese and no beef, with its only redeeming quality being that it was cooked, and therefore (most likely) not poisonous. The chicken in the tacos were so well-done they were powder and bland, even after soaking up all the sauce I added, perhaps to prevent any minute possibility that it may still have salmonella at its normal readiness. Best part about this though? "Someone" actually "sold it"! You know how I know? We called my phone multiple times, and this guy picked up eventually and claimed someone sold it to him. They then basically held it for a ransom of $60. BEST PART. On the call with the shop the girl behind the counter literally recognized me and told me what I ordered. Meaning they knew where I sat. Suspicious. So we asked to see the security footage, considering I don't like the feeling of having my phone ransomed and I'd like to know who allegedly took my phone and sold it. The people behind the counter vehemently refused. When we then asked to see the owner to request the security footage (again, to see who took my phone and sold it, allegedly, not to give the store any unjustified trouble), they said, "No, cant let you see the owner." "Okay why?" "I just can't let you see the owner." Excuse me. What. They didn't even bother to think of an excuse. But nah. Nah. JUST CAUSE I CAN'T. The entire experience is very suspicious, so if you do come here, I'd advise you play close attention to your belongings.
Great food, but left out important condiments