I was waiting to order about 3 min and the people just walking
Atmosphere: 1
Food: 4
Service: 1
Kerry He
Tasted alright.
吉田浩之
I ate here twice during my stay in Las Vegas and it was delicious.I like it because it's cheap and delicious.Choosing seafood will cost more, but it's still affordable.
Atmosphere: 4
Food: 5
Service: 4
Ty'Jalayah Robertson
Customer service was well below satisfactory.I walked in today around 3-4 pm to pick up an Uber eats delivery. The counter worker glanced at me but did not acknowledge me. I stood there as she proceeded to do other things without at least saying “hello” or informing me that she will be with me soon. I would’ve thought she was going to proceed to act as if I was not there. Luckily, she finally does speak to me and hands me the Uber eats package, already prepared with safety taping on it.Unfortunately, the Uber eats customer let me know that some items were missing—a full plate and a side entree. Out of courtesy, I returned for the items because I knew part of the missing items were likely due to the worker’s carelessness in how she was doing her job—as evidenced by the absence of a greeting (which is basic customer service and human decency).I returned, and now there was a new counter worker there. I let her know that I was returning to retrieve missing items from an Uber eats delivery that I picked up a few minutes earlier. She looked into the computer for the order and consulted with the worker that was originally there during my first visit. They responded with confused faces and questioning, saying “I did that order already?”. I understand the questioning to confirm the order and missing items, especially if they don’t recall missing it. However, leading with that response and not also ensuring to follow up with a, “Sorry about that!/Sorry for the inconvenience.”, was very unprofessional and rude. It implied that they thought I was the one that got the order wrong and am somehow inconveniencing them when, in actuality, it is me and the Uber eats customer being inconvenienced from them not doing a thorough job in the first place.Anyways, she proceeded to package the missing items in a seemingly irritated manner, and dismissively hands me the bag of items—this time WITHOUT the safety tape!—which showed me again, the carelessness and lack of thoroughness in doing their job, as well as, the unspoken irritation with my being there for the missing items.This location is probably decent in all other aspects. However, the two workers I encountered today should probably be re-evaluated or better trained for their positions within customer service.
Service: 1
Scott Thomas
Not a regular but I have been to most of my local PEs. Since the end of the hard pandemic, this one has consistently been excellent and today's meal was not only great but the staff was amongst the most engaged I've ever seen in chain takeout. Props all around.
Atmosphere: 5
Food: 5
Service: 5
Alexander Probst
I ordered teriyaki chicken and they gave me chilli sauce that I didn't ask for and no teriyaki sauce. Why is it always like pulling teeth to get teriyaki sauce here?
Atmosphere: 1
Food: 1
Service: 1
liz thipw
The food was greasy and not appetizing at all, despite a generous amount. There are definitely several chinese restaurants and takeouts that are better. Especially their chowmein, I do not recommend it.
Food: 1
Service: 5
Jose Prieto
By far the best orange chicken at this location props to the cook.
Friendly team and fresh food. We all know what we're getting, it's not chicken feet or spicy salty pork chop... but it is good!
Mel V.
I went here almost at closing the manager Liz and co worker Nat were very nice, friendly and patient with telling me all the selections and were polite with waiting for me to locate my wallet I lost , my entire order was correct and they even added hot sauce without me asking
I came in to eat with my Family Liz the Manager was being Extremely Rude to Us!!!! We told her our Food was not Cooked she got So Upset and Spit in My Food!!! She Called security and told we had to leave mind you these are lil kids!!!! Scared the Hell out of My Kids and The Security Gard Came in and Said He Bangs for his Hood Play Boys And my Kids we’re shaking Scared to Death!!! We have it all on Camera ? They will Be getting Slapped with a Law Suit!!!!!!!!! I dont Recommend you Come Here to eat not safe!!!
Atmosphere: 1
Food: 1
Service: 1
Giuliana Michelle
I am very saddened to hear Anthony Lopez has left the Hacienda Heights location! He was such a kind and professional employee. I would not be surprised if he received a promotion due to his dedication and selfless service at Panda Express. I do not know who is going to replace him for the manager position, but they definitely have big shoes to fill! Love and support your local fast food chains. They treat us better than some restaurants do!
I’m hoping that this location stays consistent with the taste of food and it’s freshness! The times I’ve came here I always leave thinking that chef knows how to cook. This will definitely be my next meal! Please teach me how to cook lol this location is not basic, but luxurious! Food is tasty every time!
Atmosphere: 5
Food: 5
Service: 5
Matthew Rivas (MattyIXIriva)
It's good but the price is a little to high for the portions. Better off going to Mr. You or Tasty Goody or
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Side Chow Mein
Lolys C. D.
It was too expensive and very poor on food, just come when have discounts. The staff is not friendly and
I was waiting to order about 3 min and the people just walking
Atmosphere: 1
Food: 4
Service: 1
Tasted alright.
I ate here twice during my stay in Las Vegas and it was delicious.I like it because it's cheap and delicious.Choosing seafood will cost more, but it's still affordable.
Atmosphere: 4
Food: 5
Service: 4
Customer service was well below satisfactory.I walked in today around 3-4 pm to pick up an Uber eats delivery. The counter worker glanced at me but did not acknowledge me. I stood there as she proceeded to do other things without at least saying “hello” or informing me that she will be with me soon. I would’ve thought she was going to proceed to act as if I was not there. Luckily, she finally does speak to me and hands me the Uber eats package, already prepared with safety taping on it.Unfortunately, the Uber eats customer let me know that some items were missing—a full plate and a side entree. Out of courtesy, I returned for the items because I knew part of the missing items were likely due to the worker’s carelessness in how she was doing her job—as evidenced by the absence of a greeting (which is basic customer service and human decency).I returned, and now there was a new counter worker there. I let her know that I was returning to retrieve missing items from an Uber eats delivery that I picked up a few minutes earlier. She looked into the computer for the order and consulted with the worker that was originally there during my first visit. They responded with confused faces and questioning, saying “I did that order already?”. I understand the questioning to confirm the order and missing items, especially if they don’t recall missing it. However, leading with that response and not also ensuring to follow up with a, “Sorry about that!/Sorry for the inconvenience.”, was very unprofessional and rude. It implied that they thought I was the one that got the order wrong and am somehow inconveniencing them when, in actuality, it is me and the Uber eats customer being inconvenienced from them not doing a thorough job in the first place.Anyways, she proceeded to package the missing items in a seemingly irritated manner, and dismissively hands me the bag of items—this time WITHOUT the safety tape!—which showed me again, the carelessness and lack of thoroughness in doing their job, as well as, the unspoken irritation with my being there for the missing items.This location is probably decent in all other aspects. However, the two workers I encountered today should probably be re-evaluated or better trained for their positions within customer service.
Service: 1
Not a regular but I have been to most of my local PEs. Since the end of the hard pandemic, this one has consistently been excellent and today's meal was not only great but the staff was amongst the most engaged I've ever seen in chain takeout. Props all around.
Atmosphere: 5
Food: 5
Service: 5
I ordered teriyaki chicken and they gave me chilli sauce that I didn't ask for and no teriyaki sauce. Why is it always like pulling teeth to get teriyaki sauce here?
Atmosphere: 1
Food: 1
Service: 1
The food was greasy and not appetizing at all, despite a generous amount. There are definitely several chinese restaurants and takeouts that are better. Especially their chowmein, I do not recommend it.
Food: 1
Service: 5
By far the best orange chicken at this location props to the cook.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Chow Mein, Beijing Beef Orange Chicken Fried Rice & Chow Mein, Broccoli Beef, Orange Chicken Bing
Friendly team and fresh food. We all know what we're getting, it's not chicken feet or spicy salty pork chop... but it is good!
I went here almost at closing the manager Liz and co worker Nat were very nice, friendly and patient with telling me all the selections and were polite with waiting for me to locate my wallet I lost , my entire order was correct and they even added hot sauce without me asking
Restaurantji Recommends
I came in to eat with my Family Liz the Manager was being Extremely Rude to Us!!!! We told her our Food was not Cooked she got So Upset and Spit in My Food!!! She Called security and told we had to leave mind you these are lil kids!!!! Scared the Hell out of My Kids and The Security Gard Came in and Said He Bangs for his Hood Play Boys And my Kids we’re shaking Scared to Death!!! We have it all on Camera ? They will Be getting Slapped with a Law Suit!!!!!!!!! I dont Recommend you Come Here to eat not safe!!!
Atmosphere: 1
Food: 1
Service: 1
I am very saddened to hear Anthony Lopez has left the Hacienda Heights location! He was such a kind and professional employee. I would not be surprised if he received a promotion due to his dedication and selfless service at Panda Express. I do not know who is going to replace him for the manager position, but they definitely have big shoes to fill! Love and support your local fast food chains. They treat us better than some restaurants do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side Chow Mein, Beijing Beef Orange Chicken Fried Rice & Chow Mein, Broccoli Beef, Asian Grilled Chicken, Honey Walnut Shrimp
I’m hoping that this location stays consistent with the taste of food and it’s freshness! The times I’ve came here I always leave thinking that chef knows how to cook. This will definitely be my next meal! Please teach me how to cook lol this location is not basic, but luxurious! Food is tasty every time!
Atmosphere: 5
Food: 5
Service: 5
It's good but the price is a little to high for the portions. Better off going to Mr. You or Tasty Goody or
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Side Chow Mein
It was too expensive and very poor on food, just come when have discounts. The staff is not friendly and
Atmosphere: 2
Food: 2
Service: 1