We love working with Master's at work (Trinity). Our Driver is Justin and he is awesome. He is very accommodating and is always a welcomed vendor for us. He very patient with our occasional confusion, LOL, and is always good some football talk too!
kent harris
ROLANDO GAZA IS AND EXCELLENT DELIVERY DRIVER. ALWAYS HELPFUL AND CURTIOUS! PROVIDES EXCELLENT SERVICE!
Ana Rocha
Driver is Victor A. He’s been delivering my drinking water when the company was called Glacier Pure drinking water. Been a customers for ever and I wouldn’t change because Victor A is personable, knowledgeable, Helpful and will go above and beyond the call of duty to satisfy the customer. I appreciate Victor A. for his hard work and dedication to master coffee and water services a company that cares about customer service and great drinking water, You can’t find it anywhere except for this Company. They are the best with great custom service as well, And Victor A. the best of the best, hands-down.
Lisa Proctor
Driver Rol or Rolando is great!
Michelle C.
Our driver was TT! He was amazing! He is courteous, helpful and friendly! He stacked all of our 20 5 gallon water bottles neat and tidy! We have had some doozies of delivery drivers from masters and it's such a breath of fresh air to have TT! He is very accommodating and customer orientated! He is a great representative for and of your company!
Gary M.
We have been residential, 5 gal. bottle drinking water customers of Master's since 2020 - for almost four years now, in Murrieta. Water quality, scheduling and their payment process has been very good and convenient. Our route delivery driver 'TT' has been on time, reliable and very careful. If handled roughly the big, full bottles can occasionally crack and leak along their seam. (That happened once a long time ago, but only once.) In our customer category, Master's Coffee and Water has earned our trust and enthusiastic recommendation. We appreciate their hard work and fine service.
Michael R.
I've had masters for about 2 years now. Rolando is always available if there is ever an issue that needs to be resolved. He's very punctual and looks out for me and my business! Best customer service and really cool guy! Thankful for his service and the Masters team! I had a recent issue with bottle of water, Rolando wasn't able to make it in himself but he let the office know and had somebody come out asap to replace my water. And he messaged me to make sure I was taken care of. Excellent service!!
PAULA CORREA
We have had a new guy for 3 mo now, his name is Tucker, we are so greatful to have such a kind , polite and friendly person that goes out of his way to bring us water, even if we run out, he always gives great service with a big smile, alwaysask's if we need anything else
Dawn Keegan
Hands down an awesome company. I've been with them about six months and they've been friendly, communicative, and accommodating. When I was unavailable for my scheduled delivery, my driver Victor made an unscheduled trip on a Saturday. It's not easy finding companies we can trust. This one is a great find.
Caitlin B.
If I could give a zero, I would. Please be aware that this company does not have an accurate or correct accounting system. Read all invoices for accuracy of date and time of service. Check for double charges on months of service. I have had multiple invoices be sent to me that contained fraudulent charges. Update to Gerry Lyles of Hisperia response: Thank you for calling me evil, I've never had such a high compliment. Fun fact, the Attorney General receives thousands of consumer complaints a year. They only investigate the claims that are presented with enough evidence that there is a reasonable assumption of fraud. If they have contacted you well then the shoe fits I guess. I'd love to add that those several emails, text, and calls you claim were made were by automatic system response. You proved this yourself when you sent me screenshots of your internal system out of anger so desperate to prove you had done no wrong. Those active conversations you mention were because I called in and each time I was told I would be called back with a response. That never happened. Do you know what did? I was ignored for weeks, and then a new magical bill showed up in my mail where again the charges were different and your invoice numbers didn't match. I honestly laughed when I received it. Can I ask why does Theresa screens her phone calls now? Is it because she doesn't want to talk to people like me who want answers about why they are being charged? Probably, but that is just my assumption. You did such a beautiful job twisting facts to fit your narrative of me being a terrible customer that doesn't pay her bills. We both know these allegations have no merit and at any point in time I would love to share evidence to support that your company has no communication skills at all. Just give me the word Gerry and I will post everything I sent to the state. This could have been over before it began, had just 1 of your employees took the time to call me, explain you wanted to terminate service, and picked up your cooler. Yes, this whole thing is over $66, pretty petty when you think about it but it's about principal. I wonder how many other unsuspecting people you have tried to take advantage of. This was never meant to be personal, but unfortunately, your business degree never had a class on ethics, and you pretty much think your shit doesn't stink. You can obviously use a lesson in humility. Have a wonderful day, Gerry!
Victor is our water delivery guy and he went above and beyond! He came in his own car to pick up a massive amount of empties we had. We were super thankful that he did that for us!
Susan J.
The service of this place has taken a . Never have I had so much trouble with getting my water delivered! My water used to be delivered on the day it was scheduled, now it doesn't get delivered until 2-4 days after the scheduled delivery date and that is due to me calling the driver. When you call the office, not a single person answers and nobody returns messages either! I guess I will start looking for another company.
Cng Tech L.
I love the service and notifications about billing and delivery. The person delivering the water is always friendly and helpful. This is a good company, with quality drinking water. I am happy that I found them. They pride themselves on customer service.
Here I AM Send ME
Service was always amazing. Best water ever and delivery man was the best. Justin is the sweetest kindest most hardworking delivery guy I ever met. Such a sweet friendly demeanor . Truly a great business honest and reliable . Would recommend highly
Christy Hundley
Victor has been our delivery man for decades now. He is friendly, considerate, and helpful. We have been very happy with Master's. They are reliable, reasonable, and have delivered early when needed.
We love working with Master's at work (Trinity). Our Driver is Justin and he is awesome. He is very accommodating and is always a welcomed vendor for us. He very patient with our occasional confusion, LOL, and is always good some football talk too!
ROLANDO GAZA IS AND EXCELLENT DELIVERY DRIVER. ALWAYS HELPFUL AND CURTIOUS! PROVIDES EXCELLENT SERVICE!
Driver is Victor A. He’s been delivering my drinking water when the company was called Glacier Pure drinking water. Been a customers for ever and I wouldn’t change because Victor A is personable, knowledgeable, Helpful and will go above and beyond the call of duty to satisfy the customer. I appreciate Victor A. for his hard work and dedication to master coffee and water services a company that cares about customer service and great drinking water, You can’t find it anywhere except for this Company. They are the best with great custom service as well, And Victor A. the best of the best, hands-down.
Driver Rol or Rolando is great!
Our driver was TT! He was amazing! He is courteous, helpful and friendly! He stacked all of our 20 5 gallon water bottles neat and tidy! We have had some doozies of delivery drivers from masters and it's such a breath of fresh air to have TT! He is very accommodating and customer orientated! He is a great representative for and of your company!
We have been residential, 5 gal. bottle drinking water customers of Master's since 2020 - for almost four years now, in Murrieta. Water quality, scheduling and their payment process has been very good and convenient. Our route delivery driver 'TT' has been on time, reliable and very careful. If handled roughly the big, full bottles can occasionally crack and leak along their seam. (That happened once a long time ago, but only once.) In our customer category, Master's Coffee and Water has earned our trust and enthusiastic recommendation. We appreciate their hard work and fine service.
I've had masters for about 2 years now. Rolando is always available if there is ever an issue that needs to be resolved. He's very punctual and looks out for me and my business! Best customer service and really cool guy! Thankful for his service and the Masters team! I had a recent issue with bottle of water, Rolando wasn't able to make it in himself but he let the office know and had somebody come out asap to replace my water. And he messaged me to make sure I was taken care of. Excellent service!!
We have had a new guy for 3 mo now, his name is Tucker, we are so greatful to have such a kind , polite and friendly person that goes out of his way to bring us water, even if we run out, he always gives great service with a big smile, alwaysask's if we need anything else
Hands down an awesome company. I've been with them about six months and they've been friendly, communicative, and accommodating. When I was unavailable for my scheduled delivery, my driver Victor made an unscheduled trip on a Saturday. It's not easy finding companies we can trust. This one is a great find.
If I could give a zero, I would. Please be aware that this company does not have an accurate or correct accounting system. Read all invoices for accuracy of date and time of service. Check for double charges on months of service. I have had multiple invoices be sent to me that contained fraudulent charges. Update to Gerry Lyles of Hisperia response: Thank you for calling me evil, I've never had such a high compliment. Fun fact, the Attorney General receives thousands of consumer complaints a year. They only investigate the claims that are presented with enough evidence that there is a reasonable assumption of fraud. If they have contacted you well then the shoe fits I guess. I'd love to add that those several emails, text, and calls you claim were made were by automatic system response. You proved this yourself when you sent me screenshots of your internal system out of anger so desperate to prove you had done no wrong. Those active conversations you mention were because I called in and each time I was told I would be called back with a response. That never happened. Do you know what did? I was ignored for weeks, and then a new magical bill showed up in my mail where again the charges were different and your invoice numbers didn't match. I honestly laughed when I received it. Can I ask why does Theresa screens her phone calls now? Is it because she doesn't want to talk to people like me who want answers about why they are being charged? Probably, but that is just my assumption. You did such a beautiful job twisting facts to fit your narrative of me being a terrible customer that doesn't pay her bills. We both know these allegations have no merit and at any point in time I would love to share evidence to support that your company has no communication skills at all. Just give me the word Gerry and I will post everything I sent to the state. This could have been over before it began, had just 1 of your employees took the time to call me, explain you wanted to terminate service, and picked up your cooler. Yes, this whole thing is over $66, pretty petty when you think about it but it's about principal. I wonder how many other unsuspecting people you have tried to take advantage of. This was never meant to be personal, but unfortunately, your business degree never had a class on ethics, and you pretty much think your shit doesn't stink. You can obviously use a lesson in humility. Have a wonderful day, Gerry!
Restaurantji Recommends
Victor is our water delivery guy and he went above and beyond! He came in his own car to pick up a massive amount of empties we had. We were super thankful that he did that for us!
The service of this place has taken a . Never have I had so much trouble with getting my water delivered! My water used to be delivered on the day it was scheduled, now it doesn't get delivered until 2-4 days after the scheduled delivery date and that is due to me calling the driver. When you call the office, not a single person answers and nobody returns messages either! I guess I will start looking for another company.
I love the service and notifications about billing and delivery. The person delivering the water is always friendly and helpful. This is a good company, with quality drinking water. I am happy that I found them. They pride themselves on customer service.
Service was always amazing. Best water ever and delivery man was the best. Justin is the sweetest kindest most hardworking delivery guy I ever met. Such a sweet friendly demeanor . Truly a great business honest and reliable . Would recommend highly
Victor has been our delivery man for decades now. He is friendly, considerate, and helpful. We have been very happy with Master's. They are reliable, reasonable, and have delivered early when needed.