What a disappointment...went in for my morning coffee and the coffee bar was filthy...not stocked, counter trash bins overflowing, counters had many spills...a mess! Employees didn't seem to give a sh_t. Bathrooms were not cleaned regularly either. Stayed in semi parking on 12/20/2023
Grace A.
This actually is a review for the Wendy's inside the Pilot. Leslie was the cashier and was not only sweet but she was also working very hard. The other workers working on the food line and the window were slow not courteous and looked very unhappy. Leslie however would run from register to putting on gloves and working the food line as she waited for another customer to come up to order. She was so sweet and worked so hard! She defined deserves a promotion!
Corey G.
I've been here many times and every single time it's messy and unstocked. Today their iced tea was just water and the soda machine was very watery and no c02 so nothing had carbonation. the fork dispensers were empty. The sink in the restroom didn't work and this was just today. This location is constantly a disappointment compared to all other Pilots that Ive been to. Its ALWAYS unstocked and the counters near the coffee are filthy. the Pilot in Fontana CA is impeccable every single day that I go to it. I usually visit this one every workday because it's right near my office.
Allison M.
I stopped by Hair tonight and went inside and it wasn't busy. There were no customers in line. I stood waiting to be helped while one cashier was closing out a drawer and another cashier was standing over by the food and the third cashier was having a conversation with someone cleaned up against the cash register. I can do it there for three minutes and not one employee even acknowledged me in any way. I turned around and walked out. This has been my gas station for the last 18 years. I will no longer be getting gas from this station.
Linh Y.
This Pilot is my go-to gas station on my way down the hill and back up the hill. Besides gas, they have their travel center where you can get some quick lunch, snacks, nifty souvenirs, use the restrooms, showers are available for truckers (I wonder if they offer them to non-truckers), etc. There's a Wendy's... honestly, I have never cared for Wendy's, but I'm surrounded by them LOL. Also Cinnabon is in the house... I like cinnamon rolls, but one is good enough for me... they can get really sweet.Outside gas pump area is not always the cleanest, but really, if we do our part as customers, then it should always stay clean, right?... let's do our part folks! Sometimes, one or two pumps are out of commission. The only gripe I have with this gas station is when they run out of paper receipt at the pump... actually, this applies to any gas station LOL. I prefer not to go inside the center unless I have to. If I have some paper form, I will write down the amount as a workaround... I do balance my credit card statement LOL. One thing I don't notice are attendants outside around the gas pumps... they are all inside the center. They need to have their staff check the outside more often to empty the trash, replace paper receipt, etc.Pilot gas prices are comparable to Costco (hence, I gave Pilot +1 star). I normally pump either here or Costco. The only time I pump any place else is when Costco is closed or I'm too far from Pilot. When you're on your way to Las Vegas or heading south on the 15 Fwy, Pilot is the way to go for your gas and all other in route needs. Happy Piloting!
Joey N.
Great service. The truck/RV wash was nice. Clean bathrooms nice staff. Good place to visit
Sierra A.
This location is okay. Nothing really special about it. It's pretty big. They have a lot of options as far as snacks, drinks, and other stuff. The staff is friendly. The bathrooms aren't the cleanest. They have truck parking for the rigs. They have gas and diesel with def pumps. They are very over priced. They have a Wendy's inside the parking lot and also another restaurant in the same parking lot also which is nice if you don't want to have any of their truck stop food.
Annie M.
On our return trip from Las Vegas, we were delayed due to emergency repair work to the center median guard rail near Main St., Hesperia. We had planned driving non-stop to our home in OC but made a quick stop for lunch at Wendy's in the Pilot Travel Center.Just want to give a shout out to the Wendy's crew that was working today 12/4. Never seen a happier more pleasant crew. It made our stop well worth it.
Chris G.
Good place to stop for fuel and snacks while on a long road trip. Super clean store and nice staff. It can get super busy, and there is not a lot of concern for COVID, I was the odd one out wearing my mask, but the staff did all have on masks. The convenience store was BIG and had an accomplished selection set for beverages, adult (alcohol) and otherwise.
Bobby Davis
out of hours doing a reset where I have showers. get here showers down but they are working on it. next day still down guy in store tells me this is fourth day they been down. I've seen stores remodeling in a week and they can't fix showers in 4 days incompetent people is only thing I can think of
Called and asked if I could get free parking because I got maintenance, and after a $100 oil change - told there was a $250 minimum... Kinda, mad. Would have gone elsewhere if I knew that!
What a disappointment...went in for my morning coffee and the coffee bar was filthy...not stocked, counter trash bins overflowing, counters had many spills...a mess! Employees didn't seem to give a sh_t. Bathrooms were not cleaned regularly either. Stayed in semi parking on 12/20/2023
This actually is a review for the Wendy's inside the Pilot. Leslie was the cashier and was not only sweet but she was also working very hard. The other workers working on the food line and the window were slow not courteous and looked very unhappy. Leslie however would run from register to putting on gloves and working the food line as she waited for another customer to come up to order. She was so sweet and worked so hard! She defined deserves a promotion!
I've been here many times and every single time it's messy and unstocked. Today their iced tea was just water and the soda machine was very watery and no c02 so nothing had carbonation. the fork dispensers were empty. The sink in the restroom didn't work and this was just today. This location is constantly a disappointment compared to all other Pilots that Ive been to. Its ALWAYS unstocked and the counters near the coffee are filthy. the Pilot in Fontana CA is impeccable every single day that I go to it. I usually visit this one every workday because it's right near my office.
I stopped by Hair tonight and went inside and it wasn't busy. There were no customers in line. I stood waiting to be helped while one cashier was closing out a drawer and another cashier was standing over by the food and the third cashier was having a conversation with someone cleaned up against the cash register. I can do it there for three minutes and not one employee even acknowledged me in any way. I turned around and walked out. This has been my gas station for the last 18 years. I will no longer be getting gas from this station.
This Pilot is my go-to gas station on my way down the hill and back up the hill. Besides gas, they have their travel center where you can get some quick lunch, snacks, nifty souvenirs, use the restrooms, showers are available for truckers (I wonder if they offer them to non-truckers), etc. There's a Wendy's... honestly, I have never cared for Wendy's, but I'm surrounded by them LOL. Also Cinnabon is in the house... I like cinnamon rolls, but one is good enough for me... they can get really sweet.Outside gas pump area is not always the cleanest, but really, if we do our part as customers, then it should always stay clean, right?... let's do our part folks! Sometimes, one or two pumps are out of commission. The only gripe I have with this gas station is when they run out of paper receipt at the pump... actually, this applies to any gas station LOL. I prefer not to go inside the center unless I have to. If I have some paper form, I will write down the amount as a workaround... I do balance my credit card statement LOL. One thing I don't notice are attendants outside around the gas pumps... they are all inside the center. They need to have their staff check the outside more often to empty the trash, replace paper receipt, etc.Pilot gas prices are comparable to Costco (hence, I gave Pilot +1 star). I normally pump either here or Costco. The only time I pump any place else is when Costco is closed or I'm too far from Pilot. When you're on your way to Las Vegas or heading south on the 15 Fwy, Pilot is the way to go for your gas and all other in route needs. Happy Piloting!
Great service. The truck/RV wash was nice. Clean bathrooms nice staff. Good place to visit
This location is okay. Nothing really special about it. It's pretty big. They have a lot of options as far as snacks, drinks, and other stuff. The staff is friendly. The bathrooms aren't the cleanest. They have truck parking for the rigs. They have gas and diesel with def pumps. They are very over priced. They have a Wendy's inside the parking lot and also another restaurant in the same parking lot also which is nice if you don't want to have any of their truck stop food.
On our return trip from Las Vegas, we were delayed due to emergency repair work to the center median guard rail near Main St., Hesperia. We had planned driving non-stop to our home in OC but made a quick stop for lunch at Wendy's in the Pilot Travel Center.Just want to give a shout out to the Wendy's crew that was working today 12/4. Never seen a happier more pleasant crew. It made our stop well worth it.
Good place to stop for fuel and snacks while on a long road trip. Super clean store and nice staff. It can get super busy, and there is not a lot of concern for COVID, I was the odd one out wearing my mask, but the staff did all have on masks. The convenience store was BIG and had an accomplished selection set for beverages, adult (alcohol) and otherwise.
out of hours doing a reset where I have showers. get here showers down but they are working on it. next day still down guy in store tells me this is fourth day they been down. I've seen stores remodeling in a week and they can't fix showers in 4 days incompetent people is only thing I can think of
Restaurantji Recommends
Called and asked if I could get free parking because I got maintenance, and after a $100 oil change - told there was a $250 minimum... Kinda, mad. Would have gone elsewhere if I knew that!