The image is supposed to be a 2 scoop sundae. I understand that it's hot and could melt during transit, but your prices are high and for quality and quantity to be shit is bad! Please invest in your staff and show them how to appropriately make a sundae that would keep customers coming back.
ME F.
If I could give zero stars I would. Horrible customer service. I ordered a 3 scoop Sunday and when I was going to pay asked the girl who made my ice cream if she could put hot fudge as there was none on my ice cream she then charged me extra for it. I told her that the fudge comes with the ice cream where she then said I have to change you extra for it and wouldn't take it off of my total.
Nushka P.
My husband and I went in to get a banana split today. We have enjoyed many of these in the past from this location. Today was a different story. A banana split comes with three scoops of ice cream.... these were the size of a tablespoon, not a scoop. A spit of whip cream, not at all covering the ice cream. A teaspoon of strawberry topping. Put together by a server that did not have gloves on and who just made change at the register. Unsanitary! This cost nearly $9. I can see by reading the other previous reviews that it is pointless to post these ratings as the owner/manager doesn't give a hoot about the customer experience. The same story goes on and on. So, what we need in town is some good old fashioned competition. And, we are bound to get it! Hollister is on the move, FINALLY, to bring in shopping. Watch for more options, and patronize those options!!
Mark T.
Doordash took a bit long but come on guys. If we can't go get it ourselves we shouldn't complain. The scoops were rather small but very very delicious
Val B.
If i could give zero stars I would. Ordered 2 sundaes via DoorDash. Clearly the baskin Robbins workers don't give a crap about delivery orders. They forgot all the toppings and the scoops of ice cream were the size of a tablespoon. When I call the store no one answers.
Scarlett H.
my friend summer works here she is pretty LITgood ice creammy favorite ice cream is chocolate i like it on a waffle cone
Brook Esquibel
Poor customer service. Treated horrible when I was trying to pick out an ice cream cake. I was looking in the freezer at the designs and flavors (for a reasonable about of time) and I was rudely told to close the door when looking. The display fridge does not allow you to see all the cakes. Then the other employee starts asking me what flavor I want, what flower do you want. I told them I just just trying to see the cakes. A lot of hassle to try and pick out a nice cake. Was really silly and embarrassing.
Brook E.
Poor customer service. Treated horrible when I was trying to pick out an ice cream cake. I was looking in the freezer at the designs and flavors (for a reasonable about of time) and I was rudely told to close the door when looking. The display fridge does not allow you to see all the cakes. Then the other employee starts yelling at me "what flavor I want, what flavor do you want". I told them I just just trying to see the cakes. A lot of hassle to try and pick out a nice cake. I Berber would image having such a hard time just picking out a cake, crazy. Very silly and embarrassing being yelled at and told to close a display door.
Sonia Garcia
Very friendly place
Michael Hastings
Newly remodeled, clean, and nice staff. Not to mention all the great flavors of Baskin Robins!
Don't bother. The servers clearly don't want to bother with you, they mumble and side eye each other. In future -gift cards will be regifted
Luis Sanchez
Great service.
Amy Bivin
Clean, quick and friendly service
Laura S.
Visit Friday at night around 8:30 worst costumer service ! If I can honestly rate no starts I would and top it off I asked for Sunday and she puT little caramel not worth whaT I paid I will be speaking to the manager rude costUmer service ever
BeachRunner5
Busy place, parking is a bear though since the entire lot is small and popular. Service was great and enjoyed tasting the different flavors
The image is supposed to be a 2 scoop sundae. I understand that it's hot and could melt during transit, but your prices are high and for quality and quantity to be shit is bad! Please invest in your staff and show them how to appropriately make a sundae that would keep customers coming back.
If I could give zero stars I would. Horrible customer service. I ordered a 3 scoop Sunday and when I was going to pay asked the girl who made my ice cream if she could put hot fudge as there was none on my ice cream she then charged me extra for it. I told her that the fudge comes with the ice cream where she then said I have to change you extra for it and wouldn't take it off of my total.
My husband and I went in to get a banana split today. We have enjoyed many of these in the past from this location. Today was a different story. A banana split comes with three scoops of ice cream.... these were the size of a tablespoon, not a scoop. A spit of whip cream, not at all covering the ice cream. A teaspoon of strawberry topping. Put together by a server that did not have gloves on and who just made change at the register. Unsanitary! This cost nearly $9. I can see by reading the other previous reviews that it is pointless to post these ratings as the owner/manager doesn't give a hoot about the customer experience. The same story goes on and on. So, what we need in town is some good old fashioned competition. And, we are bound to get it! Hollister is on the move, FINALLY, to bring in shopping. Watch for more options, and patronize those options!!
Doordash took a bit long but come on guys. If we can't go get it ourselves we shouldn't complain. The scoops were rather small but very very delicious
If i could give zero stars I would. Ordered 2 sundaes via DoorDash. Clearly the baskin Robbins workers don't give a crap about delivery orders. They forgot all the toppings and the scoops of ice cream were the size of a tablespoon. When I call the store no one answers.
my friend summer works here she is pretty LITgood ice creammy favorite ice cream is chocolate i like it on a waffle cone
Poor customer service. Treated horrible when I was trying to pick out an ice cream cake. I was looking in the freezer at the designs and flavors (for a reasonable about of time) and I was rudely told to close the door when looking. The display fridge does not allow you to see all the cakes. Then the other employee starts asking me what flavor I want, what flower do you want. I told them I just just trying to see the cakes. A lot of hassle to try and pick out a nice cake. Was really silly and embarrassing.
Poor customer service. Treated horrible when I was trying to pick out an ice cream cake. I was looking in the freezer at the designs and flavors (for a reasonable about of time) and I was rudely told to close the door when looking. The display fridge does not allow you to see all the cakes. Then the other employee starts yelling at me "what flavor I want, what flavor do you want". I told them I just just trying to see the cakes. A lot of hassle to try and pick out a nice cake. I Berber would image having such a hard time just picking out a cake, crazy. Very silly and embarrassing being yelled at and told to close a display door.
Very friendly place
Newly remodeled, clean, and nice staff. Not to mention all the great flavors of Baskin Robins!
Restaurantji Recommends
Don't bother. The servers clearly don't want to bother with you, they mumble and side eye each other. In future -gift cards will be regifted
Great service.
Clean, quick and friendly service
Visit Friday at night around 8:30 worst costumer service ! If I can honestly rate no starts I would and top it off I asked for Sunday and she puT little caramel not worth whaT I paid I will be speaking to the manager rude costUmer service ever
Busy place, parking is a bear though since the entire lot is small and popular. Service was great and enjoyed tasting the different flavors