ordered a bacon & sausage burrito and a chorizo burrito with additional bacon added for an extra charge. Waited over 30 minutes for the 2 burritos, neither of which had bacon.
Anna Lee
I love the food a lot and I thought this was a friendly cozy bakery-restaurant. Today would have been my 3rd time visiting, I usually get off work way later, today I got off at 2pm so I thought i could finally get there before they closed. It took me about 40 minutes and got there at 2:45pm but before I even picked up the order menu, I was told “we only do pastries now"the exact words without even a "oh I'm sorry..." I was disappointed. And as I turned around to walk out I heard laughing like I was some kind of a idiot for coming at that time to order food.I looked on google, even all the reviews, no where does it say you don't service take out 15 minutes before you close, it would have been nice if that information is provided. I rushed back after work and I couldn't get the food I wanted to try. This is not only disappointing but also makes me really upset.Vegetarian options: Breakfast bowl
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Breakfast Sandwich
Anna L.
I love the food a lot and I thought this was a friendly cozy bakery-restaurant. Today would have been my 3rd time visiting, I usually get off work way later, today I got off at 2pm so I thought i could finally get there before they closed. It took me about 40 minutes and got there at 2:45pm but before I even picked up the order menu, I was told "we only do pastries now" the exact words without even a "oh I'm sorry..." I was disappointed. And as I turned around to walk out I heard laughing like I was some kind of a idiot for coming at that time to order food. I looked on google, even all the reviews, no where does it say you don't service take out 15 minutes before you close, it would have been nice if that information is provided. I rushed back after work and I couldn't get the food I wanted to try. This is not only disappointing but also makes me really upset.
Mary Sekavec
All too often, I see people quick to complain about a business, but I wanted to give a HUGE shoutout to Heavenly Bakery. I pre-ordered a cake for an office baby shower weeks ago and when I went to pick it up this morning on my way to my office in Morgan Hill, I could see the kind employee searching everywhere for my cake. As I stood there (whispering a silent prayer for grace and understanding) I knew they did not have my cake ready. Most businesses at this point would have owned their mistake, gave me a refund, and I would have been out of luck. This is NOT what happened, the employee got on the phone with the owner who said they would get this cake made and DELIVERED to Morgan Hill by noon today before the baby shower. I was absolutely impressed by the level of customer service I received.As a long time manager of a local business, I understand that mistakes can happen, however I also think that mistakes are one of the best ways that you can WOW a customer by how you offer to remedy the situation. I truly was WOW’d and appreciate more than words can say, the level of customer service that was offered as this is becoming a lost art in our fast-paced world. This owner truly cares about her customers and her business and it shows! I have used Heavenly Bakery several times in the past, and will loyally use them for all my bakery needs moving forward. Every person I have told about this will be using them now too. There truly is something to be said for word of mouth, even though I am only one person, because of them going above and beyond, I have told at least 10 people about it. Each and every customer counts and for every great or terrible experience someone has they will go tell all their friends and family about it (typically about 5-10 people), so each and every person matters. I do not know anyone’s name from there, but if they are on here, thank you for turning this mistake into a remarkable experience, kudos to the whole team and the owner! The cake was absolutely HEAVENLY as well!
Atmosphere: 5
Food: 5
Service: 5
Gabe G
Cake was delicious like always very fresh wroth every dollar.
Atmosphere: 5
Food: 5
Service: 5
Mary S.
All too often, I see people quick to complain about a business, but I wanted to give a HUGE shoutout to Heavenly Bakery. I pre-ordered a cake for an office baby shower weeks ago and when I went to pick it up this morning on my way to my office in Morgan Hill, I could see the kind employee searching everywhere for my cake. As I stood there (whispering a silent prayer for grace and understanding) I knew they did not have my cake ready. Most businesses at this point would have owned their mistake, gave me a refund, and I would have been out of luck. This is NOT what happened, the employee got on the phone with the owner who said they would get this cake made and DELIVERED to Morgan Hill by noon today before the baby shower. I was absolutely impressed by the level of customer service I received. As a long time manager of a local business, I understand that mistakes can happen, however I also think that mistakes are one of the best ways that you can WOW a customer by how you offer to remedy the situation. I truly was WOW'd and appreciate more than words can say, the level of customer service that was offered as this is becoming a lost art in our fast-paced world. This owner truly cares about her customers and her business and it shows! I have used Heavenly Bakery several times in the past, and will loyally use them for all my bakery needs moving forward. Every person I have told about this will be using them now too. There truly is something to be said for word of mouth, even though I am only one person, because of them going above and beyond, I have told at least 10 people about it. Each and every customer counts and for every great or terrible experience someone has they will go tell all their friends and family about it (typically about 5-10 people), so each and every person matters. I do not know anyone's name from there, but if they are on here, thank you for turning this mistake into a remarkable experience, kudos to the whole team and the owner! The cake was absolutely HEAVENLY as well!
Ballerina C.
Let me start by saying this cake was so pretty but also so amazingly great tasting. I'm not a cake person at all but this Vanilla Strawberry flavor was amazing. It wasn't too sweet but just perfect and everyone loved it. I added my topping and flowers myself but hands down this bakery did a fantastic job and I totally recommend getting a cake here.
Customer E.
The food is delicious and portions are good. The baked goods are the best. I only have two critiques as to why is not a 5 star. 1 You don't always get greeted by the staff as you walk in or standing around waiting for a table (I personally like to over acknowledge my customers) and 2 the package ranch they offer as a salad dressing is gross
Rodrigo V.
This bakery was an absolute hit! The food and ambience was amazing! And they had the cake in stock, chocolate and strawberries the staff excellent and even help me! 10/10 stars
Angelina F.
Discover this delightful farm town gem! Ideal for breakfast or coffee, I stumbled upon this vintage-inspired bakery during a work trip based on stellar reviews--and it lived up to the hype. The croissant and espresso were superb, customer service top-notch, and its central downtown location adds to the charm. Highly recommended!
Amazing food and desserts! Best custom made cookies and cakes for special occasions! Best bakery in town!
Letavia B.
I visited this place today to for the first time and the breakfast was amazing. I purchased several baked items to go and Oooooooohh weee! the cupcakes are some of best I have eaten. I'll be back in a few days
David H.
Is it too much to ask for an acknowledgment that I exist. Too busy talking to each other to have a customer.
Ivan M.
This bakery's pecan pie gives me hope that Hollister does have some good spots for food. I typically tend to steer towards more fruity pies, but I kept hearing the pecan pie was worth a try. Initially, I was hesitant due to all the bad experiences I've had at Hollister food location. However, I was terribly mistaken. This pie was incredibly delicious. From the surface texture crunch to the filling, I can easily say this is one of my favorite pies I've tasted to date
Saul Bermudez
I walked in with my daughter, hoping to try a new place. I was asked to sit, but we waited for 15 minutes, and no one took our drink orders or brought us menus. Meanwhile, other people who walked in after us were promptly attended to. We decided to leave.
ordered a bacon & sausage burrito and a chorizo burrito with additional bacon added for an extra charge. Waited over 30 minutes for the 2 burritos, neither of which had bacon.
I love the food a lot and I thought this was a friendly cozy bakery-restaurant. Today would have been my 3rd time visiting, I usually get off work way later, today I got off at 2pm so I thought i could finally get there before they closed. It took me about 40 minutes and got there at 2:45pm but before I even picked up the order menu, I was told “we only do pastries now"the exact words without even a "oh I'm sorry..." I was disappointed. And as I turned around to walk out I heard laughing like I was some kind of a idiot for coming at that time to order food.I looked on google, even all the reviews, no where does it say you don't service take out 15 minutes before you close, it would have been nice if that information is provided. I rushed back after work and I couldn't get the food I wanted to try. This is not only disappointing but also makes me really upset.Vegetarian options: Breakfast bowl
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Breakfast Sandwich
I love the food a lot and I thought this was a friendly cozy bakery-restaurant. Today would have been my 3rd time visiting, I usually get off work way later, today I got off at 2pm so I thought i could finally get there before they closed. It took me about 40 minutes and got there at 2:45pm but before I even picked up the order menu, I was told "we only do pastries now" the exact words without even a "oh I'm sorry..." I was disappointed. And as I turned around to walk out I heard laughing like I was some kind of a idiot for coming at that time to order food. I looked on google, even all the reviews, no where does it say you don't service take out 15 minutes before you close, it would have been nice if that information is provided. I rushed back after work and I couldn't get the food I wanted to try. This is not only disappointing but also makes me really upset.
All too often, I see people quick to complain about a business, but I wanted to give a HUGE shoutout to Heavenly Bakery. I pre-ordered a cake for an office baby shower weeks ago and when I went to pick it up this morning on my way to my office in Morgan Hill, I could see the kind employee searching everywhere for my cake. As I stood there (whispering a silent prayer for grace and understanding) I knew they did not have my cake ready. Most businesses at this point would have owned their mistake, gave me a refund, and I would have been out of luck. This is NOT what happened, the employee got on the phone with the owner who said they would get this cake made and DELIVERED to Morgan Hill by noon today before the baby shower. I was absolutely impressed by the level of customer service I received.As a long time manager of a local business, I understand that mistakes can happen, however I also think that mistakes are one of the best ways that you can WOW a customer by how you offer to remedy the situation. I truly was WOW’d and appreciate more than words can say, the level of customer service that was offered as this is becoming a lost art in our fast-paced world. This owner truly cares about her customers and her business and it shows! I have used Heavenly Bakery several times in the past, and will loyally use them for all my bakery needs moving forward. Every person I have told about this will be using them now too. There truly is something to be said for word of mouth, even though I am only one person, because of them going above and beyond, I have told at least 10 people about it. Each and every customer counts and for every great or terrible experience someone has they will go tell all their friends and family about it (typically about 5-10 people), so each and every person matters. I do not know anyone’s name from there, but if they are on here, thank you for turning this mistake into a remarkable experience, kudos to the whole team and the owner! The cake was absolutely HEAVENLY as well!
Atmosphere: 5
Food: 5
Service: 5
Cake was delicious like always very fresh wroth every dollar.
Atmosphere: 5
Food: 5
Service: 5
All too often, I see people quick to complain about a business, but I wanted to give a HUGE shoutout to Heavenly Bakery. I pre-ordered a cake for an office baby shower weeks ago and when I went to pick it up this morning on my way to my office in Morgan Hill, I could see the kind employee searching everywhere for my cake. As I stood there (whispering a silent prayer for grace and understanding) I knew they did not have my cake ready. Most businesses at this point would have owned their mistake, gave me a refund, and I would have been out of luck. This is NOT what happened, the employee got on the phone with the owner who said they would get this cake made and DELIVERED to Morgan Hill by noon today before the baby shower. I was absolutely impressed by the level of customer service I received. As a long time manager of a local business, I understand that mistakes can happen, however I also think that mistakes are one of the best ways that you can WOW a customer by how you offer to remedy the situation. I truly was WOW'd and appreciate more than words can say, the level of customer service that was offered as this is becoming a lost art in our fast-paced world. This owner truly cares about her customers and her business and it shows! I have used Heavenly Bakery several times in the past, and will loyally use them for all my bakery needs moving forward. Every person I have told about this will be using them now too. There truly is something to be said for word of mouth, even though I am only one person, because of them going above and beyond, I have told at least 10 people about it. Each and every customer counts and for every great or terrible experience someone has they will go tell all their friends and family about it (typically about 5-10 people), so each and every person matters. I do not know anyone's name from there, but if they are on here, thank you for turning this mistake into a remarkable experience, kudos to the whole team and the owner! The cake was absolutely HEAVENLY as well!
Let me start by saying this cake was so pretty but also so amazingly great tasting. I'm not a cake person at all but this Vanilla Strawberry flavor was amazing. It wasn't too sweet but just perfect and everyone loved it. I added my topping and flowers myself but hands down this bakery did a fantastic job and I totally recommend getting a cake here.
The food is delicious and portions are good. The baked goods are the best. I only have two critiques as to why is not a 5 star. 1 You don't always get greeted by the staff as you walk in or standing around waiting for a table (I personally like to over acknowledge my customers) and 2 the package ranch they offer as a salad dressing is gross
This bakery was an absolute hit! The food and ambience was amazing! And they had the cake in stock, chocolate and strawberries the staff excellent and even help me! 10/10 stars
Discover this delightful farm town gem! Ideal for breakfast or coffee, I stumbled upon this vintage-inspired bakery during a work trip based on stellar reviews--and it lived up to the hype. The croissant and espresso were superb, customer service top-notch, and its central downtown location adds to the charm. Highly recommended!
Restaurantji Recommends
Amazing food and desserts! Best custom made cookies and cakes for special occasions! Best bakery in town!
I visited this place today to for the first time and the breakfast was amazing. I purchased several baked items to go and Oooooooohh weee! the cupcakes are some of best I have eaten. I'll be back in a few days
Is it too much to ask for an acknowledgment that I exist. Too busy talking to each other to have a customer.
This bakery's pecan pie gives me hope that Hollister does have some good spots for food. I typically tend to steer towards more fruity pies, but I kept hearing the pecan pie was worth a try. Initially, I was hesitant due to all the bad experiences I've had at Hollister food location. However, I was terribly mistaken. This pie was incredibly delicious. From the surface texture crunch to the filling, I can easily say this is one of my favorite pies I've tasted to date
I walked in with my daughter, hoping to try a new place. I was asked to sit, but we waited for 15 minutes, and no one took our drink orders or brought us menus. Meanwhile, other people who walked in after us were promptly attended to. We decided to leave.
Service: 1