0 stars, The worst customer service ever, the lady got upset, because she did not understand what a combo is( ? + ?+?)plus (+) a promotion: buy 1 ? get ?1 for $1 extra , please train your employees, on promotions and service, honor your promotions, but the most important respect the customer.
Atmosphere: 1
Food: 1
Service: 1
Shelley Kauber
If I could give this location zero stars I would. We ordered our food through the app this evening. My husband drives to pick it up, gets home and they did not give us one of our burgers. Now he has to drive back to get it and asks if they will remake his since his is getting cold at home. The employee refuses. He finally gets back, his burger is cold and missing the guacamole he paid extra for, his fries are cold and gross. I am beyond disappointed that we spent $20 plus gas there and back twice. Go to a different location. This is not the first time we've had food missing from our order.
Me and my brother went in to charge and we used the bathroom for 1 minute and she instantly walked up to my brother and told him to leave or the cops will be called. I was there before and a homeless man was showering in their 40 minutes and she wasnt even rude to him, me and my brother wanted to make a purchase but the manager denied our service. We will not be coming here again.
Service: 1
Kentwan Damian
I went in to charge for a little then go to buy something and the manager came up to me saying i was there for a while and to leave or the cops will be called. Im 13 and was having a bad day and this ruined my day and my self esteem, I went back to try and eat something and she said no. She was very rude to me for no reason she was instantly aggressive when she walked up my day. Will not come back unless i get a apology ?
Atmosphere: 1
Food: 1
Service: 1
Sonia Basquez
Customer service is the worse. They should stay home and fix their attitudes. Worse place to go to.
Atmosphere: 1
Food: 1
Service: 1
Norma Garcia
The restaurant was clean. Luis took my order. He was polite and knowledgeable about the menu items. Great experience!Vegetarian options: Famous Beyond Burger is a great choice for those who have restrictions and still crave a burger from Carl’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Star with Cheese
Cassandra D.
Asked for extra ranch they said I can only get 2 so I asked if I could buy extra ranch & they said we don't sell ranch ? But wouldn't give me extra ? Please help me make this make sense ....
Great menu selections and amazing service! I really enjoyed the double western and I really like the fried zucchini!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Western Bacon Cheeseburger, Fried Zucchini
Better place to stop and eat a great
Atmosphere: 5
Food: 5
Service: 5
Food are fresh and hot .. polite and friendliness staffKid-friendliness: They are very politely
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Western Bacon Cheeseburger
Good costumer service food is bomb and they make the food pretty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Western Bacon Cheeseburger, Western Bacon Cheeseburger
Clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Everything fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Very good food.. fresh and excellent service..Parking: It is very closeKid-friendliness: It is always clean
Atmosphere: 5
Food: 5
Service: 5
The patties are so good, and the fries are even better. Also, amazing ranch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Western Bacon Cheeseburger, 6 Piece - Chicken Stars Combo, Double Cheeseburger
0 stars, The worst customer service ever, the lady got upset, because she did not understand what a combo is( ? + ?+?)plus (+) a promotion: buy 1 ? get ?1 for $1 extra , please train your employees, on promotions and service, honor your promotions, but the most important respect the customer.
Atmosphere: 1
Food: 1
Service: 1
If I could give this location zero stars I would. We ordered our food through the app this evening. My husband drives to pick it up, gets home and they did not give us one of our burgers. Now he has to drive back to get it and asks if they will remake his since his is getting cold at home. The employee refuses. He finally gets back, his burger is cold and missing the guacamole he paid extra for, his fries are cold and gross. I am beyond disappointed that we spent $20 plus gas there and back twice. Go to a different location. This is not the first time we've had food missing from our order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Me and my brother went in to charge and we used the bathroom for 1 minute and she instantly walked up to my brother and told him to leave or the cops will be called. I was there before and a homeless man was showering in their 40 minutes and she wasnt even rude to him, me and my brother wanted to make a purchase but the manager denied our service. We will not be coming here again.
Service: 1
I went in to charge for a little then go to buy something and the manager came up to me saying i was there for a while and to leave or the cops will be called. Im 13 and was having a bad day and this ruined my day and my self esteem, I went back to try and eat something and she said no. She was very rude to me for no reason she was instantly aggressive when she walked up my day. Will not come back unless i get a apology ?
Atmosphere: 1
Food: 1
Service: 1
Customer service is the worse. They should stay home and fix their attitudes. Worse place to go to.
Atmosphere: 1
Food: 1
Service: 1
The restaurant was clean. Luis took my order. He was polite and knowledgeable about the menu items. Great experience!Vegetarian options: Famous Beyond Burger is a great choice for those who have restrictions and still crave a burger from Carl’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Star with Cheese
Asked for extra ranch they said I can only get 2 so I asked if I could buy extra ranch & they said we don't sell ranch ? But wouldn't give me extra ? Please help me make this make sense ....