I want to file a complaint with Mr. Omar, who claims to be the manager of the branch located at 4820 Barranca Pkwy, Irvine, CA 92604. I am a resident of the area (I live in the Woodbridge apartments). I am a customer, many times, and also a driver for Uber Eats and Doordash. About 5 minutes ago I arrived at the store, as often happens, and entered the Drive thru to pick up an order. I must clarify that I pick up orders from that store all the time, at all hours, morning, afternoon, night... On this occasion, I was in the line of cars for several minutes. When a voice answered, I reported the customer's name. And a gentleman (who would be Omar) told me that I had to pick up the delivery orders inside. I explained to him that I always removed them like this, for a long time, and that if there was any change he would have to let me know. He told me that they notified me in the app and that he did that delivery work too and he knew what it was like... I followed the Drive thru line and when I got to the window I asked to speak to the manager and he approached me. I explained to him again that I always went to the store (as a customer and also a driver) and I kindly asked him, out of courtesy and respect, to be so kind as to give me the order, since I had wasted a lot of time in line, following the path which I usually did. I explained to him that I was aware of the change and that in other places when they decide not to give orders over the counter, they announce that they have that policy but they do not change abruptly. He denied delivery of my order twice. As I saw that he was inflexible, I left the place. And due to the bad situation experienced with this man, I canceled the order. And now I don't think I have the desire to return as a client, where in charge there is a person so unpredisposed and friendly, who seems angry with his work. A shame.
Atmosphere: 2
Food: 3
Service: 1
Juan Flores
Very good food
Atmosphere: 4
Food: 5
Service: 4
Mr Nedd
Attitude from the time I reached the counter.I ordered a Del combo burrito and a bean and cheese burrito. It was surprising that the $5.50 burrito was half the size of the $2 one.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Burrito
christopher welch
Always rates highly when in Cali
TLrnZ uUVoX
Drive thru guy said it was all in the bag, only the fries..
Service: 1
Nick
Quick and food was on par for Del.Update - avoid this one in the morning as they are understaffed.
Atmosphere: 3
Food: 3
Service: 2
Sam Yoon
It's leisurely and relaxing, but the tacos aren't that delicious.
Atmosphere: 4
Food: 3
Service: 5
Will Adkins
This place was weak. What happened to the big ole double Del Burger? My burger was small and sad.
Andrew Lindquist
Unfortunately, the customer service here is terrible and rude. The employee at the drive-thru kept yelling and calling my friend Boss. Our order was simple, but the employee kept getting it wrong.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Burrito
Marilyn B.
The best Del Taco in Orange County.Super location with views of trees and lots of windows. This is the fastest Del Taco anywhere! We have been going here for years and they have never messed up our order. Always friendly especially if you smile at them! Always cleaning and it's clean! Can always tell them about someone out and place and they will fix it! We love our DekTaco
The food was so nasty we just got it the fries taste like they were heated up in the microwave and the asada tasted like they cooked it last night cheese wasn't melted literally such a waste of money should just throw your $20 in the trash instead of giving it to this del taco
EMarie M.
They are always making my request incorrectly. I order an Epic buritto which is a large buritto. It will come out with the wrong meat inside and no guacamole! And sometimes it is made with the regular burrito and it is half the size. I was so tired when I finally got my food that I could not go back to correct it. I just ate the small burrito and gave them a poor review. I hope they are reading the reviews.
Andrew L.
I like this location of Del Taco the most. The service is quicker and more friendly than the other locations. I usually order the bean and cheese burrito with green sauce and add white onions. I usually come if I'm around the area
yuliana h.
i went to Del taco Barranca location its very bad service i ask questions they are not professional and they way the answer people not happy and not detail
Noah Asay
middle aged night employee first asks me 'what do you want' when I pulled up to the order screen, proceeds to give me the WRONG food and, when she asked if I wanted hot sauce or not, to which I said yes...she didn't put any in???Called the store at least 5 times and nobody answered.
I want to file a complaint with Mr. Omar, who claims to be the manager of the branch located at 4820 Barranca Pkwy, Irvine, CA 92604. I am a resident of the area (I live in the Woodbridge apartments). I am a customer, many times, and also a driver for Uber Eats and Doordash. About 5 minutes ago I arrived at the store, as often happens, and entered the Drive thru to pick up an order. I must clarify that I pick up orders from that store all the time, at all hours, morning, afternoon, night... On this occasion, I was in the line of cars for several minutes. When a voice answered, I reported the customer's name. And a gentleman (who would be Omar) told me that I had to pick up the delivery orders inside. I explained to him that I always removed them like this, for a long time, and that if there was any change he would have to let me know. He told me that they notified me in the app and that he did that delivery work too and he knew what it was like... I followed the Drive thru line and when I got to the window I asked to speak to the manager and he approached me. I explained to him again that I always went to the store (as a customer and also a driver) and I kindly asked him, out of courtesy and respect, to be so kind as to give me the order, since I had wasted a lot of time in line, following the path which I usually did. I explained to him that I was aware of the change and that in other places when they decide not to give orders over the counter, they announce that they have that policy but they do not change abruptly. He denied delivery of my order twice. As I saw that he was inflexible, I left the place. And due to the bad situation experienced with this man, I canceled the order. And now I don't think I have the desire to return as a client, where in charge there is a person so unpredisposed and friendly, who seems angry with his work. A shame.
Atmosphere: 2
Food: 3
Service: 1
Very good food
Atmosphere: 4
Food: 5
Service: 4
Attitude from the time I reached the counter.I ordered a Del combo burrito and a bean and cheese burrito. It was surprising that the $5.50 burrito was half the size of the $2 one.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Burrito
Always rates highly when in Cali
Drive thru guy said it was all in the bag, only the fries..
Service: 1
Quick and food was on par for Del.Update - avoid this one in the morning as they are understaffed.
Atmosphere: 3
Food: 3
Service: 2
It's leisurely and relaxing, but the tacos aren't that delicious.
Atmosphere: 4
Food: 3
Service: 5
This place was weak. What happened to the big ole double Del Burger? My burger was small and sad.
Unfortunately, the customer service here is terrible and rude. The employee at the drive-thru kept yelling and calling my friend Boss. Our order was simple, but the employee kept getting it wrong.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Burrito
The best Del Taco in Orange County.Super location with views of trees and lots of windows. This is the fastest Del Taco anywhere! We have been going here for years and they have never messed up our order. Always friendly especially if you smile at them! Always cleaning and it's clean! Can always tell them about someone out and place and they will fix it! We love our DekTaco
Restaurantji Recommends
The food was so nasty we just got it the fries taste like they were heated up in the microwave and the asada tasted like they cooked it last night cheese wasn't melted literally such a waste of money should just throw your $20 in the trash instead of giving it to this del taco
They are always making my request incorrectly. I order an Epic buritto which is a large buritto. It will come out with the wrong meat inside and no guacamole! And sometimes it is made with the regular burrito and it is half the size. I was so tired when I finally got my food that I could not go back to correct it. I just ate the small burrito and gave them a poor review. I hope they are reading the reviews.
I like this location of Del Taco the most. The service is quicker and more friendly than the other locations. I usually order the bean and cheese burrito with green sauce and add white onions. I usually come if I'm around the area
i went to Del taco Barranca location its very bad service i ask questions they are not professional and they way the answer people not happy and not detail
middle aged night employee first asks me 'what do you want' when I pulled up to the order screen, proceeds to give me the WRONG food and, when she asked if I wanted hot sauce or not, to which I said yes...she didn't put any in???Called the store at least 5 times and nobody answered.
Atmosphere: 1
Food: 1
Service: 1