Starbucks

3901 Portola Pkwy, Irvine
(657) 273-5753

Recent Reviews

Michael D.

Handed me a luke warm coffee and when I I told her it was warm, she said it was because of the milk. This young woman needs some training and some customer communication skills.

Stefanie Anderson

One of the nicer Starbucks I have been into. Quiet, warm vibe, pleasant music and friendly baristas. They got my order right and were happy to make any alterations to customize my drink.

Atmosphere: 5

Food: 5

Service: 5

Andrew M.

This guy deserves a raise. He fundamentally got the order right. Knew how to make the drink and multitask with other workers getting water at this Pavilions. He shook my iced brown sugar espresso perfectly which made the drink extremely tasty. The place is located in a store so the ambiance was just a grocery store. Overall great setup and great workers. Loved my drink and felt like a 5 star Starbucks.

taylor brennan

I order here a lot because it’s the closest starbucks to me and everytime I go there is this worker who gives me SO much attitude. Today I was asking her if I could use my stars for rewards for a free drink and she didn’t respond nor look at me, so I thought she didn’t hear me because she makes me repeat everything I say. When I was about to pay, I asked if I can use my stars and she said “I heard you the first time” with a really rude tone and that’s not the way to treat a customer. If she heard me the first time she should’ve responded. I’m probably not going to order from this starbucks in a long time because she has been giving me attitude since the day she worked there. Her name is Jazmine and she has blue hair and i’m pretty sure the other bad reviews are about her. I will not allow that level of disrespect towards me every time I order from the Starbucks.

Atmosphere: 4

Food: 4

Jocelyn Vela

I went in for a drink & received horrible customer service. The girl who helped me had an attitude for no apparent reason. If I go back to this location I will definitely be talking to a manager about this issue. She choose to work there she should have a smile on her face & be friendly!

Food: 5

Service: 1

Mario Cortes

Although located in a nice shopping center, the friendly attitude of the staff was not here. I walked in and the two baristas were having a discussion looking at a clipboard. I gave them a minute or two and waited to be acknowledged… I finally approached the counter and said good morning first. I asked for a drip roast and she stared at me assuming I would tell her the size (mind you I was using my star rewards so I was not sure what size it was valid for). Better attitude next time I hope.

Jeff K.

Workers here will have you on standby while they talk about their TikTok videos. No respect for the customers time, they'll take your order once their conversation is done.

Edward Liu

Only a few or just one staff member, but it's a grocery store, plenty of time to go do shopping and come back when it slows down. Avoid after school and morning rushes, and they close earlier than normal places but perfectly adequate cappuccino at decent prices with a good app, hard to complain.Kid-friendliness: Lots of sweet treats and drinksParking: Plenty of parkingDietary restrictions: Soy, oat and almond milk

Kristopher Transue

Idk what the other reviews are talking about. Didn't have my precious chicken panini but it's in another store so that's cool. 3 staff members at 2 pm, all chill and got my drink in less than 3 minutes with 1 person in front of me.

T Lasso

Constantly out of items. If your going to have a Starbucks in the grocery store, it should be set to the same standards. Pretty poorly managed.

Nora F.

SLOWEST Starbucks I've ever been to. Every time I've gone it's been at least a 20 minute wait and there is usually 2 people working and no one in line. Terrible

Ellan Guajardo

Love Starbucks but they only have one person working and the wait is always a bit longJust staff more people in the morning please

maurice rasmussen

Love this Starbucks it’s so convenient it’s always so clean and tidy and the manager Rissia makes the Best coffee around !!

Lila Wellman

Awesome!

Victoria H.

Best Starbucks in town. Great service. Fast and efficient. My drink always tastes amazing. I will always come back for the fun environment that Rissia brings!

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