We’ve been to this location several times and I would say 85% of the time they mess up the order. Super slow and sitting in line to get the order corrected my french fries were getting cold. Finally, after sitting in line for 15 or 20 minutes, we got to the window and the girl tried to argue with us that the cook said she’d put grilled onions on the burger. I opened up the whole thing in front of her and went from bottom to top with my fingers. She said the cook said she put grilled onions on it and then we handed her the burger. She took it back to the kitchen, put onions on it, re-wrapped it and brought it back to us and told us they made us a new burger. We know that’s not true because the burger was the same temperature as the one we handed to her, which at this time was almost cold. Partly because of the attitude and partly because we’re tired of all the mistakes at this Carl’s we won’t be going back.
Atmosphere: 1
Food: 3
Service: 1
Art Sanchez
Everything is good ?. Except for the napking . I recommend bring your own . They give 2 napkin for a juice hamburger ??, ridiculous.
Atmosphere: 4
Food: 5
Service: 4
Matthew Watkins
Fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Jon Morgan
Rodrigo the manager truly showed how much he cares about the customers and The Business. In this day and age where no one hardly even says hello when you go to fast food. This guy not only said hello he wanted to know how you we're doing. I witnessed him serve a couple of elderly couples. He even got their drinks for them as it was hard for them to walk. Other fast food folks need to take lessons from this manager. The restaurant was clean and nice. The food was perfect. I was truly impressed. You really should visit this Carl's Jr. Years ago I got the pleasure of meeting Carl Karcher in a few of his restaurants in Orange County. He would just walk in and start busing tables and asking customers how things were doing. I remember back then being so impressed that the head of a big company like that would come in and first thing right off help his employees and his customers. Rodrigo shows The Same Spirit that I saw in Carl.
Atmosphere: 5
Food: 5
Service: 5
Tanner MacKenzie
Giving my Lake Elsinore Carls Jr 5 STARS!! I'm a Customer Service Representative CSR (Lead Cashier) at the Stater Bros Markets next door to this Carl's Jr.. so I know the importance of customer service since customer service is my passion!! Carl's Jr has always been my favorite fast food option and my opinion is that Carl's Jr is better than McDonald's or Jack in the box & Burger King etc.. but I'm disappointed that my favorite grilled cheese bacon burger has been removed and discontinued from Carl's Jr menu about 5-7 years ago.. Carl's Jr in the old days used to have the Grilled cheese bacon burger, and a option to upgrade the burger to a "Double Patty grilled cheese".. but it's no longer on the menu unfortunately, but after the grilled cheese burger was discontinued and officially no longer on the menu.. when i would still try to order my favorite Grilled cheese bacon burger, most Carls Jr locations would tell me "we're sorry, that grilled cheese is no longer on the menu, but would you like to try our NEW grilled cheese"? The current grilled cheese options are a breakfast grilled cheese and another grilled cheese Burger but it comes with lettuce & tomato & onion which is like a modified version of the original grilled cheese burger because the original was on sourdough bread & the new grilled cheese with lettuce & tomato is on a regular style burger bun.. but the breakfast grilled cheese is on sourdough but either way it's a compromise and not exactly how I like it haha however, over the years of attempting to order the original grilled cheese that is discontinued, only 2 different Carl's Jrs have gone above and beyond to make a custom grilled cheese exactly the way I want it, and they would charge me for the current grilled cheese & I pay a little extra for the double patty & the manager would just tell the cook to make the old style grilled cheese, and luckily, if the cook has been an employee long enough to remember old menu items the cook would remember it and make it custom & add the two different cheeses & add mayo & sourdough & two patties.. but the majority of Carl's Jrs would tell me they CANT accommodate my request because it's not on the menu.. and I have found only 2 Carl's Jr locations that have gone out of their way, and took the extra time to accommodate my special request to make my favorite Burger, because I stopped eating at Carl's Jr completely when this burger was removed from the Menu.. and Carl's Jr lost me as a customer for a long time, but miraculously, I found 2 locations that were willing to go above and beyond for me, to keep me as a customer.. and I decided to write a review, because I know that the little things employees do might not always be recognized by the higher executives in the company.. this Lake Elsinore Carls Jr is one of the few Carl's Jrs in the Inland Empire region that are performing acts of customer service, like accomodating my special custom request.. the other location is in Temecula somewhere but forgot the exact location, but the manager in Temecula that also accommodated me, stopped working there and was replaced by another manager.. so I hope he got promoted.. but the new manager that replaced him in Temecula, he didn't accommodate my special request and he told me like the majority of Carl's Jrs "Sorry that item is no longer on the menu".. so this Lake Elsinore Carls Jr is the only one left that is going above and beyond to provide customer Service.. and I decided it was worth me taking the time to give a 5 star review since the manager of this location Rodrigo & the shift leader Mariela worked together as a team to explain to the cooks how to make this burger and i said thank you to the female cooks in the back & literally the cooks smiled back & said your welcome in Spanish.. thak you Carls Jr Lake Elsinore
Atmosphere: 5
Food: 5
Service: 5
Ullie Rodriguez
Breakfast Burgers are the best
Atmosphere: 5
Food: 5
Service: 5
Angela Martinez
Everything is very good from the moment you enter, they serve you very well ?????Parking: There is enough parking without a problem ?????
Atmosphere: 5
Food: 5
Service: 5
Laura Johnsen
Free Western bacon cheeseburger day!!!! I really like a Carl's junior burger!! And a free burger is twice as delicious ? lol! The salted caramel pretzel shake is one of my favorites! Never disappoints, and always hits the spot!
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Onion Rings, Meatless Hamburger
ruben magana
Food was great,didn't have to wait to long either. Price was about
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Michelle Jones
I am a vegan and thank you so much. Carl's junior for your beyond burgers. They are so good, the fried zucchini the potatoes, The Onion rings. I love carl's junior for keeping the beyond burger thank you If I wasn't a meteor the original $6 Burger is my favorite and so are the shakes. And they even have the natural cut
I stop here to get a Superstar combo for breakfast most Saturdays. Best breakfast sandwich there is! My "goto" fastfood breakfast used to be a JumboJack. Not anymore!!
Atmosphere: 5
Food: 5
Service: 5
Garcido Garcido
My favorite
Atmosphere: 5
Food: 5
Service: 5
Neil Slate
This review goes to Carl's Jr. in general as you are getting ripped off. Their chicken tenders are small pieces with not a lot of chicken meat for $5.99. Ordered 2 boxes (3 pieces), and all pieces were tiny. It's definitely not worth $6.I also ordered a breaded chicken bacon swiss sandwich, and the quality was poor. For spending over $20, you can't even feed two people. Utterly disappointed in Carl's Jr.
Atmosphere: 2
Food: 1
Service: 3
Greg Brewer
Great food, great service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Onion Rings, Bacon Ranch Fries
We’ve been to this location several times and I would say 85% of the time they mess up the order. Super slow and sitting in line to get the order corrected my french fries were getting cold. Finally, after sitting in line for 15 or 20 minutes, we got to the window and the girl tried to argue with us that the cook said she’d put grilled onions on the burger. I opened up the whole thing in front of her and went from bottom to top with my fingers. She said the cook said she put grilled onions on it and then we handed her the burger. She took it back to the kitchen, put onions on it, re-wrapped it and brought it back to us and told us they made us a new burger. We know that’s not true because the burger was the same temperature as the one we handed to her, which at this time was almost cold. Partly because of the attitude and partly because we’re tired of all the mistakes at this Carl’s we won’t be going back.
Atmosphere: 1
Food: 3
Service: 1
Everything is good ?. Except for the napking . I recommend bring your own . They give 2 napkin for a juice hamburger ??, ridiculous.
Atmosphere: 4
Food: 5
Service: 4
Fast and friendly service!
Atmosphere: 5
Food: 5
Service: 5
Rodrigo the manager truly showed how much he cares about the customers and The Business. In this day and age where no one hardly even says hello when you go to fast food. This guy not only said hello he wanted to know how you we're doing. I witnessed him serve a couple of elderly couples. He even got their drinks for them as it was hard for them to walk. Other fast food folks need to take lessons from this manager. The restaurant was clean and nice. The food was perfect. I was truly impressed. You really should visit this Carl's Jr. Years ago I got the pleasure of meeting Carl Karcher in a few of his restaurants in Orange County. He would just walk in and start busing tables and asking customers how things were doing. I remember back then being so impressed that the head of a big company like that would come in and first thing right off help his employees and his customers. Rodrigo shows The Same Spirit that I saw in Carl.
Atmosphere: 5
Food: 5
Service: 5
Giving my Lake Elsinore Carls Jr 5 STARS!! I'm a Customer Service Representative CSR (Lead Cashier) at the Stater Bros Markets next door to this Carl's Jr.. so I know the importance of customer service since customer service is my passion!! Carl's Jr has always been my favorite fast food option and my opinion is that Carl's Jr is better than McDonald's or Jack in the box & Burger King etc.. but I'm disappointed that my favorite grilled cheese bacon burger has been removed and discontinued from Carl's Jr menu about 5-7 years ago.. Carl's Jr in the old days used to have the Grilled cheese bacon burger, and a option to upgrade the burger to a "Double Patty grilled cheese".. but it's no longer on the menu unfortunately, but after the grilled cheese burger was discontinued and officially no longer on the menu.. when i would still try to order my favorite Grilled cheese bacon burger, most Carls Jr locations would tell me "we're sorry, that grilled cheese is no longer on the menu, but would you like to try our NEW grilled cheese"? The current grilled cheese options are a breakfast grilled cheese and another grilled cheese Burger but it comes with lettuce & tomato & onion which is like a modified version of the original grilled cheese burger because the original was on sourdough bread & the new grilled cheese with lettuce & tomato is on a regular style burger bun.. but the breakfast grilled cheese is on sourdough but either way it's a compromise and not exactly how I like it haha however, over the years of attempting to order the original grilled cheese that is discontinued, only 2 different Carl's Jrs have gone above and beyond to make a custom grilled cheese exactly the way I want it, and they would charge me for the current grilled cheese & I pay a little extra for the double patty & the manager would just tell the cook to make the old style grilled cheese, and luckily, if the cook has been an employee long enough to remember old menu items the cook would remember it and make it custom & add the two different cheeses & add mayo & sourdough & two patties.. but the majority of Carl's Jrs would tell me they CANT accommodate my request because it's not on the menu.. and I have found only 2 Carl's Jr locations that have gone out of their way, and took the extra time to accommodate my special request to make my favorite Burger, because I stopped eating at Carl's Jr completely when this burger was removed from the Menu.. and Carl's Jr lost me as a customer for a long time, but miraculously, I found 2 locations that were willing to go above and beyond for me, to keep me as a customer.. and I decided to write a review, because I know that the little things employees do might not always be recognized by the higher executives in the company.. this Lake Elsinore Carls Jr is one of the few Carl's Jrs in the Inland Empire region that are performing acts of customer service, like accomodating my special custom request.. the other location is in Temecula somewhere but forgot the exact location, but the manager in Temecula that also accommodated me, stopped working there and was replaced by another manager.. so I hope he got promoted.. but the new manager that replaced him in Temecula, he didn't accommodate my special request and he told me like the majority of Carl's Jrs "Sorry that item is no longer on the menu".. so this Lake Elsinore Carls Jr is the only one left that is going above and beyond to provide customer Service.. and I decided it was worth me taking the time to give a 5 star review since the manager of this location Rodrigo & the shift leader Mariela worked together as a team to explain to the cooks how to make this burger and i said thank you to the female cooks in the back & literally the cooks smiled back & said your welcome in Spanish.. thak you Carls Jr Lake Elsinore
Atmosphere: 5
Food: 5
Service: 5
Breakfast Burgers are the best
Atmosphere: 5
Food: 5
Service: 5
Everything is very good from the moment you enter, they serve you very well ?????Parking: There is enough parking without a problem ?????
Atmosphere: 5
Food: 5
Service: 5
Free Western bacon cheeseburger day!!!! I really like a Carl's junior burger!! And a free burger is twice as delicious ? lol! The salted caramel pretzel shake is one of my favorites! Never disappoints, and always hits the spot!
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Onion Rings, Meatless Hamburger
Food was great,didn't have to wait to long either. Price was about
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
I am a vegan and thank you so much. Carl's junior for your beyond burgers. They are so good, the fried zucchini the potatoes, The Onion rings. I love carl's junior for keeping the beyond burger thank you If I wasn't a meteor the original $6 Burger is my favorite and so are the shakes. And they even have the natural cut
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I stop here to get a Superstar combo for breakfast most Saturdays. Best breakfast sandwich there is! My "goto" fastfood breakfast used to be a JumboJack. Not anymore!!
Atmosphere: 5
Food: 5
Service: 5
My favorite
Atmosphere: 5
Food: 5
Service: 5
This review goes to Carl's Jr. in general as you are getting ripped off. Their chicken tenders are small pieces with not a lot of chicken meat for $5.99. Ordered 2 boxes (3 pieces), and all pieces were tiny. It's definitely not worth $6.I also ordered a breaded chicken bacon swiss sandwich, and the quality was poor. For spending over $20, you can't even feed two people. Utterly disappointed in Carl's Jr.
Atmosphere: 2
Food: 1
Service: 3
Great food, great service ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Onion Rings, Bacon Ranch Fries
Food ready quickly and service was very good.
Atmosphere: 5
Food: 5
Service: 5