Walmart leaving this shopping center has left the remaining businesses empty of customers. Sad really. Staff at this El Pollo Loco was great. Food is great. Lack of customers makes it boring honestly.
Atmosphere: 4
Food: 5
Service: 5
Robert Alexander
"I'm blown away by the exceptional management at this El Pollo Loco! The way they treat their employees, who are learning and growing, with kindness and patience is truly commendable. It's clear that they prioritize their team's development and well-being. And the food? Always top-notch! I can't resist stopping by every time I drive through town. The combination of excellent leadership and delicious food makes this El Pollo Loco a standout. Keep up the amazing work!"
Atmosphere: 5
Food: 5
Service: 5
Gigi H.
Just to respond to the girls review ! Below me about EBT I had the same issue so I gave them a call & the manager let me know that el pollo Loco only accepts ebt with the ( hot foods program ) which is eligible for homeless , the disabled & elderly so yeah!! I came by and was slightly disappointed but I'd spend my money at this location anyday after doing a walk in . The food here PHENOMENAL food & customer service here is just the best every time I come in!!
Leonardin 9410
Dear Pollo Loco Team,I'm writing to share my recent experience at one of your stores, and I hope that my feedback can contribute to improving the customer experience. I recently received a reward code and visited your store with the intention of redeeming it. Unfortunately, my visit did not meet my expectations.Upon arriving at the store, I encountered difficulties in redeeming the reward code. The employees seemed to struggle with the process and were unable to provide assistance in a timely manner. As a result, I left the store without being able to use the reward code and without making a purchase.I believe that improving the training and support for employees in handling reward codes and customer service interactions could greatly enhance the overall customer experience. Additionally, ensuring that employees are equipped with the necessary tools and knowledge to assist customers with promotions and rewards can make a significant difference.I value the quality of your food and have been a loyal customer in the past. I believe that addressing these issues can help retain loyal customers and attract new ones. I hope that my feedback can be used to improve the overall customer experience at your stores.Thank you for taking the time to consider my input. I look forward to seeing positive changes in the future.Sincerely,leonardo
Atmosphere: 2
Food: 5
Service: 1
Ashely R.
Have always done such a great job, but they claim to take EBT and the multiple times that ive gone they decline it, i just dont understand why they claim to accept it, if the multiple times ive gone they DONT. and ive called ebt and everything is clear on my end. Manger does absolutely nothing to get anything straightened out, they dont update their systems or card readers.
Staff is always friendly any time of day I visit this store. This restaurant is clean inside and out. Drive thru is quick and so is ordering inside. Food is always fresh including the salsa selection. Also glad they carry pomegranate vitamin water!
Baily A.
wonderful staff, very friendly and always willing to help with your order. on many occasions i've been here when needing a quick, savory and flavorful meal, and it has never disappointed! very lively ambiance + a welcoming & clean environment to really add to your dining experience. wonderful place, will be back again!
Ryan H.
I can always come here and expect great food and even better customer service. The food is always perfect, and the staff are happy to help whenever I need a change made to my order or assistance with their menu.
Jacqueline V.
Very disappointed with this place! There has been multiple times that drive thru order was wrong. The most recent was today. In addition to the wrong order the 2 tacos barely had any chicken, it was all lettuce. Last time I will be going there!
Military discount is always a plus!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Grande Avocado Chicken Bowl, Chicken Avocado Burrito
So happy they have vegetarian chicken.
Atmosphere: 4
Food: 4
Service: 3
5 Star service.
Atmosphere: 5
Food: 5
Service: 5
At this moments I'm not interested to visit other restaurants. El pollo Loco is all I need.. special my queso Blanco burrito.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BRC Burrito
They made me a vegetarian bowl! So nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos, Chips, Guacamole, BRC Burrito, Chips & Guacamole Large
Walmart leaving this shopping center has left the remaining businesses empty of customers. Sad really. Staff at this El Pollo Loco was great. Food is great. Lack of customers makes it boring honestly.
Atmosphere: 4
Food: 5
Service: 5
"I'm blown away by the exceptional management at this El Pollo Loco! The way they treat their employees, who are learning and growing, with kindness and patience is truly commendable. It's clear that they prioritize their team's development and well-being. And the food? Always top-notch! I can't resist stopping by every time I drive through town. The combination of excellent leadership and delicious food makes this El Pollo Loco a standout. Keep up the amazing work!"
Atmosphere: 5
Food: 5
Service: 5
Just to respond to the girls review ! Below me about EBT I had the same issue so I gave them a call & the manager let me know that el pollo Loco only accepts ebt with the ( hot foods program ) which is eligible for homeless , the disabled & elderly so yeah!! I came by and was slightly disappointed but I'd spend my money at this location anyday after doing a walk in . The food here PHENOMENAL food & customer service here is just the best every time I come in!!
Dear Pollo Loco Team,I'm writing to share my recent experience at one of your stores, and I hope that my feedback can contribute to improving the customer experience. I recently received a reward code and visited your store with the intention of redeeming it. Unfortunately, my visit did not meet my expectations.Upon arriving at the store, I encountered difficulties in redeeming the reward code. The employees seemed to struggle with the process and were unable to provide assistance in a timely manner. As a result, I left the store without being able to use the reward code and without making a purchase.I believe that improving the training and support for employees in handling reward codes and customer service interactions could greatly enhance the overall customer experience. Additionally, ensuring that employees are equipped with the necessary tools and knowledge to assist customers with promotions and rewards can make a significant difference.I value the quality of your food and have been a loyal customer in the past. I believe that addressing these issues can help retain loyal customers and attract new ones. I hope that my feedback can be used to improve the overall customer experience at your stores.Thank you for taking the time to consider my input. I look forward to seeing positive changes in the future.Sincerely,leonardo
Atmosphere: 2
Food: 5
Service: 1
Have always done such a great job, but they claim to take EBT and the multiple times that ive gone they decline it, i just dont understand why they claim to accept it, if the multiple times ive gone they DONT. and ive called ebt and everything is clear on my end. Manger does absolutely nothing to get anything straightened out, they dont update their systems or card readers.
Restaurantji Recommends
Staff is always friendly any time of day I visit this store. This restaurant is clean inside and out. Drive thru is quick and so is ordering inside. Food is always fresh including the salsa selection. Also glad they carry pomegranate vitamin water!
wonderful staff, very friendly and always willing to help with your order. on many occasions i've been here when needing a quick, savory and flavorful meal, and it has never disappointed! very lively ambiance + a welcoming & clean environment to really add to your dining experience. wonderful place, will be back again!
I can always come here and expect great food and even better customer service. The food is always perfect, and the staff are happy to help whenever I need a change made to my order or assistance with their menu.
Very disappointed with this place! There has been multiple times that drive thru order was wrong. The most recent was today. In addition to the wrong order the 2 tacos barely had any chicken, it was all lettuce. Last time I will be going there!
Caritas wet burrito was not hot
Atmosphere: 3
Food: 4
Service: 4