I am extremely disappointed with the customer service at this restaurant. As a regular customer, my colleagues and I have visited this place frequently after work since it's conveniently located near our company. However, our recent experience left us feeling ripped off and disrespected.We initially ordered tequila shots for our group of eight people. Shockingly, they didn't have the tequila we requested, but instead of informing us beforehand, they decided to bring us the most expensive tequila without our consent. Consequently, our bill ended up being astronomically high.When we spoke to the owner about the situation, we were met with utter indifference. Rather than taking responsibility for the miscommunication and attempting to rectify the situation, the owner insisted that we pay for the expensive tequila, claiming it was our mistake. This dismissive attitude towards regular customers is disheartening and reflects poorly on their commitment to customer satisfaction.It's no surprise that their customer base is shrinking if this is the way they treat their loyal patrons. I would caution anyone considering dining here to think twice about the quality of service they can expect. The lack of accountability and disregard for customer satisfaction make this establishment an unfortunate choice for any dining occasion.
Lucy Marvick
Should be better, portions shrunk!Service got better!Fix the menu this is silly!
justin fung-a-fat
I went there with 3 of my friends to have lunch today the service was poor and we felt uncomfortable the staff was looking at us like we don't belong there, we then placed an order and had lunch we then asked for the bill which came up to around $153, which includes a service charge we paid the bill and leave a $10 tip, as we were about to leave the waitress called one of my friend back and demanded more tip in a very rude manner, embarrassing him, she demanded at least $10 more we were very surprised by this behavior. I will never go to this place again and would never recommend it to anyone I know because as far as I know a should be optional
Everardo Aguirre
Happy St Patrick's Day to Heroes, thank you Kelly lynn Chrisy and a very inviting Tanya and Tony.We had a very delicious Corned beef plate and Corned beef Rueben sandwich topped off with a Guinness and for my wife Cyndi an angry orchard. We were greeted with smiles and left with two bug smiles of our own ..... don't worry we are not going to wait a year to come back
Robert Perez
Cool place, mellow vibe, gigantic portions and really cool selection of beer.
Riley B.
I'm surprised Heros and legends have a 3.5 score. It is my favorite restaurant in the Claremont Village. From the ambiance to the food. The food is a tasty and solid value for the money. There small is a medium a medium is a large there large is an extra large. There Nachos and burgers are awesome. If you like Americana cuisine this is the place to go.
Patty Amendt
We loved this place but got kicked out because of my service dog. Had paperwork etc so this didn’t happen again but the manager said the owner said he didn’t care. The food was great, when we could eat there…Parking: Lots of spots
Jeff Nugent
One of our top 3 favorite places in OC. Really hoping they reopen. The food is incredible, as is the beer selection. Service is good at the bar where we always sit.PLEASE reopen!
Anne M.
Closed??!! Why? Great food and beer choices! Packed always.. amazing salads, great appetizers.. big screens die games!
Curt M.
I have been coming here for quite a few years...100's of visits. Sadly, they are now "temporarily closed" with no re-opening in sight. What's up Heroes and Legends? Will you re-open?
Are used to come here all the time like to be my friends when they come in to town but over and over sometimes the staff is rude sometimes they're OK bartenders are always rude it's just unfortunate are used to love the atmosphere my friends and I like the food there but no one wants to pay good money and be ignored and treated like crap you know it's too bad
Julie S.
Temporarily closed / sad!! The chips are wonderful and the portions are huge. We used to come here at least twice a month.
Shira F.
The food here is amazing! The burgers are juicy and phenomenal. The hot wings are bomb. The issues I have are 2 fold... 1) not great service. I often feel like I'm a burden on them by eating there or taking food to go. I'm just a burden as a customer. I always tip and am friendly but not enoughi guess. 2) my MAIN criticism that brought me to write this... THEY CLOSE W NO NOTICE DURING THEIR BUSINESS HOURS. You would think that at 6pm on a Saturday they'd be open, but you'd be wrong. This happened to me when I tried to get a burger 2 weeks ago on a Monday too. If you're driving by the restaurant and see they're open, I'd say it's worth your time. If you want to find a new burger place near you that's reliable, keep looking and lmk what you find, because I'm getting tired of this and I'm hungry
Maloree Alymani
This was a pretty cool bar. Food was pretty good, very big portions, service was mmmm ... alright, overall it's who you're going with that makes It worthwhile!
C C.
Bartenders are rude and sloppy, don't understand nor care that they work in the customer service industry. They are their own focus , definitely not the patrons. Low class.
I am extremely disappointed with the customer service at this restaurant. As a regular customer, my colleagues and I have visited this place frequently after work since it's conveniently located near our company. However, our recent experience left us feeling ripped off and disrespected.We initially ordered tequila shots for our group of eight people. Shockingly, they didn't have the tequila we requested, but instead of informing us beforehand, they decided to bring us the most expensive tequila without our consent. Consequently, our bill ended up being astronomically high.When we spoke to the owner about the situation, we were met with utter indifference. Rather than taking responsibility for the miscommunication and attempting to rectify the situation, the owner insisted that we pay for the expensive tequila, claiming it was our mistake. This dismissive attitude towards regular customers is disheartening and reflects poorly on their commitment to customer satisfaction.It's no surprise that their customer base is shrinking if this is the way they treat their loyal patrons. I would caution anyone considering dining here to think twice about the quality of service they can expect. The lack of accountability and disregard for customer satisfaction make this establishment an unfortunate choice for any dining occasion.
Should be better, portions shrunk!Service got better!Fix the menu this is silly!
I went there with 3 of my friends to have lunch today the service was poor and we felt uncomfortable the staff was looking at us like we don't belong there, we then placed an order and had lunch we then asked for the bill which came up to around $153, which includes a service charge we paid the bill and leave a $10 tip, as we were about to leave the waitress called one of my friend back and demanded more tip in a very rude manner, embarrassing him, she demanded at least $10 more we were very surprised by this behavior. I will never go to this place again and would never recommend it to anyone I know because as far as I know a should be optional
Happy St Patrick's Day to Heroes, thank you Kelly lynn Chrisy and a very inviting Tanya and Tony.We had a very delicious Corned beef plate and Corned beef Rueben sandwich topped off with a Guinness and for my wife Cyndi an angry orchard. We were greeted with smiles and left with two bug smiles of our own ..... don't worry we are not going to wait a year to come back
Cool place, mellow vibe, gigantic portions and really cool selection of beer.
I'm surprised Heros and legends have a 3.5 score. It is my favorite restaurant in the Claremont Village. From the ambiance to the food. The food is a tasty and solid value for the money. There small is a medium a medium is a large there large is an extra large. There Nachos and burgers are awesome. If you like Americana cuisine this is the place to go.
We loved this place but got kicked out because of my service dog. Had paperwork etc so this didn’t happen again but the manager said the owner said he didn’t care. The food was great, when we could eat there…Parking: Lots of spots
One of our top 3 favorite places in OC. Really hoping they reopen. The food is incredible, as is the beer selection. Service is good at the bar where we always sit.PLEASE reopen!
Closed??!! Why? Great food and beer choices! Packed always.. amazing salads, great appetizers.. big screens die games!
I have been coming here for quite a few years...100's of visits. Sadly, they are now "temporarily closed" with no re-opening in sight. What's up Heroes and Legends? Will you re-open?
Restaurantji Recommends
Are used to come here all the time like to be my friends when they come in to town but over and over sometimes the staff is rude sometimes they're OK bartenders are always rude it's just unfortunate are used to love the atmosphere my friends and I like the food there but no one wants to pay good money and be ignored and treated like crap you know it's too bad
Temporarily closed / sad!! The chips are wonderful and the portions are huge. We used to come here at least twice a month.
The food here is amazing! The burgers are juicy and phenomenal. The hot wings are bomb. The issues I have are 2 fold... 1) not great service. I often feel like I'm a burden on them by eating there or taking food to go. I'm just a burden as a customer. I always tip and am friendly but not enoughi guess. 2) my MAIN criticism that brought me to write this... THEY CLOSE W NO NOTICE DURING THEIR BUSINESS HOURS. You would think that at 6pm on a Saturday they'd be open, but you'd be wrong. This happened to me when I tried to get a burger 2 weeks ago on a Monday too. If you're driving by the restaurant and see they're open, I'd say it's worth your time. If you want to find a new burger place near you that's reliable, keep looking and lmk what you find, because I'm getting tired of this and I'm hungry
This was a pretty cool bar. Food was pretty good, very big portions, service was mmmm ... alright, overall it's who you're going with that makes It worthwhile!
Bartenders are rude and sloppy, don't understand nor care that they work in the customer service industry. They are their own focus , definitely not the patrons. Low class.