I’ve been coming here for a few years and today has been the first time that I had a less than decent experience. Ordered online and noticed when I came to the place that what I had ordered had a pricing difference so I asked if I could get that difference. Aeve was the lady at the register and seemed less than happy that I had asked for it. Overall there was an exchange and the manager (Mariah) helped out with it which was very nice. The complaint I have is that my food had been sitting there visible to me for about 20 minutes after they helped me without being given to me. Now I have cold soggy food because they seemed unhappy with helping me out. I heard the people working there talking about my order and now I think that it was done on purpose because they had to help me get my money back. Usually love this place so it was super disappointing because they were not super busy at the time I was there.
Food: 2
Service: 1
Michelle Allen
1st time here, now I know what to expect as I need to pay attention to what I was ordering vs what I expected to get...will know next time. Lots of choices so I will go again.
Atmosphere: 5
Food: 4
Service: 5
Christopher Clark
I ORDERED THE PESTO RIGATONI IT WAS HORRIBLE THERE WAS NO I FELT LIKE I WAS EATING HOSPITAL FOOD WHOEVER THE COOK IS PLEASE FIRE THEM BECAUSE THAT PESTO RIGATONI WAS EXTREMELY AND I WANT MY MONEY BACK THAT WAS REALLY RIDICULOUS HOW THEY PUT THAT TOGETHER IT WAS LIKE THEY JUST TOOK NOODLES THERE WAS NO SEASONING I THREW IT IN THE TRASH.?????
Food: 1
Denise Kinney
Meh...
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Freshly Baked Breadsticks
Michael Creek
The carrot cake is amazing it’s so creamy the ratio on everything is amazing if your coming here I 100 percent recommend the carrot cake
Your Security
Tried the half tri tip sandwich lunch
Atmosphere: 5
Food: 5
Service: 5
Eugene Peck
It's hard to completely give this place 1 star. They do have the best carrot cake and I'm always gonna love them for it. However, service has been mediocre which was disappointing. I placed an order for a quarter sheet carrot cake that I've been bragging to my friends about (it's for a friend's birthday). Placed it with enough time (more than 24 hours) for them to fulfill it. I even called the following day to confirm that I placed the order early enough and the person on the other line told me that it was and that they appreciated the heads up since their bakers get there at 5 AM and should see the order. Fast forward the next day, original pick up was at 11 AM but didn't even get there until 11:30 AM. When I got there, they didn't have my order! Trying to scramble to find my cake, they opted into grabbing a half (1/2) sheet and cutting it from there. It was such a mess even when they piped the open side with frosting. The box was greasy and when the cake got to the venue, since it wasn’t really fully sitting on the cardboard, it was making a mess all over. I know this isn't representative of Stonefire Grill as a whole but you'd expect the quality being consistent (mind you it wasn’t even busy when I came in). As much as I love the carrot cake, I'd probably consider Suzy Cakes down the street when ordering birthday cakes. They care about quality and presentation and you’ll get your money’s worth. The sad part is they didn't do anything to rectify the experience--not even apologize for the inconvenience. PS. I'm also sending an email to corporate.
Atmosphere: 1
Food: 4
Service: 1
Adrian A.
Really like coming to this location. Good music, good service, and good food. Always well kept up and very clean. Would like to thank all of the staff at this location.
Atmosphere: 5
Food: 5
Service: 5
Nick Farrah
If you order 6 individual breadsticks, it is $5.94. If you order the half basket (also 6), it’s $5.99. Keep an eye on these people.
To begin I got bread sticks and they were amazing the garlic flavor makes it wonderful I also ordered a pizza and it’s the best I’ve ever had all of this got me stuffed 100 percent will come back.
Atmosphere: 5
Food: 5
Service: 5
Sebastian Rodriguez
The pesto pasta has a wonderful flavor, 100% would recommend.
Atmosphere: 5
Food: 5
Service: 5
Katherine Klammer
The food was great! There is not much to offer to gluten sensitive people. The kitchen could not guarantee no cross-contamination with their "gluten sensitive" options. It's definitely a gamble, depending on how sensitive you are.Dietary restrictions: Would not recommend for a safe gluten-free spot.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Salads
A TouchofShaun
Ryan and Esparza were amazing fast friendly service with a smile. Food was fantastic and fresh! Pizza was hot. We visit this location often he loves the tri tip! Thank you for such an awesome experience with my meal! Haven’t experienced such great service in a long time!
One of my favorite places to
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here for a few years and today has been the first time that I had a less than decent experience. Ordered online and noticed when I came to the place that what I had ordered had a pricing difference so I asked if I could get that difference. Aeve was the lady at the register and seemed less than happy that I had asked for it. Overall there was an exchange and the manager (Mariah) helped out with it which was very nice. The complaint I have is that my food had been sitting there visible to me for about 20 minutes after they helped me without being given to me. Now I have cold soggy food because they seemed unhappy with helping me out. I heard the people working there talking about my order and now I think that it was done on purpose because they had to help me get my money back. Usually love this place so it was super disappointing because they were not super busy at the time I was there.
Food: 2
Service: 1
1st time here, now I know what to expect as I need to pay attention to what I was ordering vs what I expected to get...will know next time. Lots of choices so I will go again.
Atmosphere: 5
Food: 4
Service: 5
I ORDERED THE PESTO RIGATONI IT WAS HORRIBLE THERE WAS NO I FELT LIKE I WAS EATING HOSPITAL FOOD WHOEVER THE COOK IS PLEASE FIRE THEM BECAUSE THAT PESTO RIGATONI WAS EXTREMELY AND I WANT MY MONEY BACK THAT WAS REALLY RIDICULOUS HOW THEY PUT THAT TOGETHER IT WAS LIKE THEY JUST TOOK NOODLES THERE WAS NO SEASONING I THREW IT IN THE TRASH.?????
Food: 1
Meh...
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Freshly Baked Breadsticks
The carrot cake is amazing it’s so creamy the ratio on everything is amazing if your coming here I 100 percent recommend the carrot cake
Tried the half tri tip sandwich lunch
Atmosphere: 5
Food: 5
Service: 5
It's hard to completely give this place 1 star. They do have the best carrot cake and I'm always gonna love them for it. However, service has been mediocre which was disappointing. I placed an order for a quarter sheet carrot cake that I've been bragging to my friends about (it's for a friend's birthday). Placed it with enough time (more than 24 hours) for them to fulfill it. I even called the following day to confirm that I placed the order early enough and the person on the other line told me that it was and that they appreciated the heads up since their bakers get there at 5 AM and should see the order. Fast forward the next day, original pick up was at 11 AM but didn't even get there until 11:30 AM. When I got there, they didn't have my order! Trying to scramble to find my cake, they opted into grabbing a half (1/2) sheet and cutting it from there. It was such a mess even when they piped the open side with frosting. The box was greasy and when the cake got to the venue, since it wasn’t really fully sitting on the cardboard, it was making a mess all over. I know this isn't representative of Stonefire Grill as a whole but you'd expect the quality being consistent (mind you it wasn’t even busy when I came in). As much as I love the carrot cake, I'd probably consider Suzy Cakes down the street when ordering birthday cakes. They care about quality and presentation and you’ll get your money’s worth. The sad part is they didn't do anything to rectify the experience--not even apologize for the inconvenience. PS. I'm also sending an email to corporate.
Atmosphere: 1
Food: 4
Service: 1
Really like coming to this location. Good music, good service, and good food. Always well kept up and very clean. Would like to thank all of the staff at this location.
Atmosphere: 5
Food: 5
Service: 5
If you order 6 individual breadsticks, it is $5.94. If you order the half basket (also 6), it’s $5.99. Keep an eye on these people.
Restaurantji Recommends
The food is
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Salads
To begin I got bread sticks and they were amazing the garlic flavor makes it wonderful I also ordered a pizza and it’s the best I’ve ever had all of this got me stuffed 100 percent will come back.
Atmosphere: 5
Food: 5
Service: 5
The pesto pasta has a wonderful flavor, 100% would recommend.
Atmosphere: 5
Food: 5
Service: 5
The food was great! There is not much to offer to gluten sensitive people. The kitchen could not guarantee no cross-contamination with their "gluten sensitive" options. It's definitely a gamble, depending on how sensitive you are.Dietary restrictions: Would not recommend for a safe gluten-free spot.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Salads
Ryan and Esparza were amazing fast friendly service with a smile. Food was fantastic and fresh! Pizza was hot. We visit this location often he loves the tri tip! Thank you for such an awesome experience with my meal! Haven’t experienced such great service in a long time!
Atmosphere: 5
Food: 5
Service: 5