Pretzel + Pepperoni Pizza = Pretzel Perfection! Just stumbled upon this cheesy twist of joy - the pepperoni pretzel! It's like a pizza and a pretzel had a delicious love child. Who needs regular snacks when you can have a party in your mouth? #SnackGoals #PepperoniPretzel #FoodieFun
Breanna S.
Avoid this Wetzel's Pretzel. They lie. I asked for a pepperoni pretzel, but I wanted the less burnt one. They gave me a slight burnt one after I repeatedly asked for the one I wanted. They claim they don't sell the burnt ones but there's a bunch of them on their end, when they open it to serve it to you. Plus they know if they were ever served anywhere, food related, they would want their food a certain way, not what's just given to them. Plus I've met people who have ordered from them before and weren't specific when ordering, thinking they would get something fresh, and would get either burnt pretzels or burnt pizza bites, hence why I'm very specific on what I ask for. So yeah, save your money for something better. Plus, when I bought here just last week, I asked for the same thing and they came through and gave me the one I wanted. So I guess it depends on who's working here but the septum dude and a striped blonde haired girl who worked there today clearly are terrible..
Eileen A.
01/05/24 Wetzel's Pretzel's bitz are it. Hot doughy baked goodness dunked in warm cheddar cheese. Yum oh yum! Tried the wrapped hot dog bitz today. They were good but I'll stick with my regular bitz. Two free standing locations - one north and one south inside the mall.
Elizabeth L.
I have been to a Wetzel's Pretzels before in Los Angeles, hated it, and said I would never give them another try. I am so glad I did give them another try. My grandson and I were walking around the Lakewood Center Mall and he saw Wetzel's and really wanted to try something. I caved, as all grandparents do, and he got a lightly salted pretzel with a wee bit of mustard, a slushy and I got some little pigs in a blanket, I think they call them cheesy dogs. I also got a lemonade. We were in heaven. There was a place to sit at a table right near by and we had fun with out food and it was all great. We shared and both of us loved all of it. The service here is really nice and it is fast. Super friendly. The place is spotless and they keep the area around their stand super clean. It is in the mall, not a storefront. So, I was wrong about them all. We will be back and we are happy campers.
Luis Javier
Got there at 6:5PM said they stopped making wetzel dogs at 6 due to high spoilage they had everything else but the wetzel dogs if you close at 8pm at least make a batch at 7pm
Piel M.
The girl at the register was nice but the snack quality is crap. I am so disturbed by the pretzel. Please if they are sitting there for a good while don't sell them. It was chewy and cheese tasted like the cheese on the street corn was not a good mix....
Google user
I took my two daughters here to get them the sour cream pretzel bits. There were two young female cashiers. I greeted them with a cheery “Hello!” They stared back at me and said nothing. I waved and one of them waved back. Still no smiles and no “Hello” from either one. It looked like they just came back from a funeral. I walked away. No customer service whatsoever! They just lost a customer. I am so disappointed. It is the first time I walked away from an establishment. Luckily, there was another Wetzel Pretzel in the Food Court.
Phuong Nguyen
I took my two daughters here to get them the sour cream pretzel bits. There were two young female cashiers. I greeted them with a cheery “Hello!” They stared back at me and said nothing. I waved and one of them waved back. Still no smiles and no “Hello” from either one. It looked like they just came back from a funeral. I walked away. No customer service whatsoever! They just lost a customer. I am so disappointed. It is the first time I walked away from an establishment. Luckily, there was another Wetzel Pretzel in the Food Court.
Angel S.
Some days you just want some comfort food. Hey, let me grab a quick bite. I have a milk sensitivity, but figured most pretzels are okay as long as I don't get the dipping sauce. So I ordered one that is written on their menu. "That one is discontinued." Ok cool, no prob, do you have sinful cinnamon? "Yes we do." Great, I'll take that. "Would you like dipping sauce?" Do you have one without milk? "Uh we don't know, don't all pretzels have milk?" I ask, well do you know if any of your pretzels do or don't have milk? "Uh, we don't know, we'll ask." All good up to this point. Sometimes we don't know, and we go to check. Just a few young kids working, learning, totally understandable. What I didn't like is what happens when the manager comes. She literally without a word, just points to where it says, "our products may have gluten, milk, dairy, etc." I can see that. I am asking for a little bit of inside information, cause my sensitivity is fine, it's not like a full on allergy where I'll get hives and sick. I'll get a stomach ache with having something that I didn't know had cream in it, for example.So are there pretzels that have milk or don't have milk?The manager again, without saying anything points to the sign. I feel like this is a little rude, like talk to me here. Just a simple, yes, they all have milk, or no they aren't made with milk, but may come in contact with milk. Just something, and I ask, so you don't know and you're just going to point at the sign? She walks out of the little stand, and walks to the little message again and points. So at this point I am feeling like she's kinda being disrespectful, like I'm being a j*** for simply asking who I feel should be aware of these things. You're covered for lawsuit purposes by having the sign. Maybe being nice, like, "I'm sorry, I simply don't know and don't want to give you the wrong information which would get you sick." Or, no, but they will come in contact with things like butter. It's been a while since I found out about my developed milk sensitivity, and I understand that it is inconvenient to businesses. It's inconvenient for me too, it's my body. I used to love milk. Go figure. But when you're in charge of anything, as a supervisor, manager, whatever, you have to model what to do. And what you don't do, is simply point to a little message, and say nothing else and walk away. Super rude, and it made me feel like I was being a j*** for simply asking for information they should honestly have. When I have been asked about allergies, I will literally go through our product manual, even look online. So in all, screw this place and that lady. I always walk by there and never eat and keep doing that. Also, I looked online, and they don't have milk in the sinful cinnamon. And since I have nothing else I can do to vent about this little issue that really made me feel like I was crazy, all I can do is write this message.If you have an allergy, or sensitivity, or a dietary restriction, don't let anyone treat you like you're stupid. I've had their pretzels before by the way, usually they're not the greatest but they're not the worst. But I wouldn't have felt good paying for anything when someone you're buying from responds to you like you're an idiot. Please take more customer service classes :)
Glenn C.
Chinese old guy started yelling at my pregnant wife and daughter for not giving the exact amount and then wanted to fight me. Really sad business and I feel sorry for him. I stood up for my family and would have beat his really bad but luckily my family stepped in because he is not worth me going to jail. Don't give this person any business for the way he treats his customers!!! Avoid this place period!
I'm not one to put reviews but If I could give 0 stars I would... came to the one right in front of Victoria secret today at around 7 pm and there was 3 workers. One girl and 2 guys. The guy took our order while having an airpod in making us repeat our order because he couldn't hear us. When we spoke louder the girl said damn and they laughed right in front of our faces.. what type of customer service is this ??? Management needs to retrain employees. Why work if you're going to be in a mood.
Cholena H.
They do not give out anything for free for your birthday. I was told to join the fan club, but the manager could not tell me how to join on my phone. After I did join the fan club there wasn't any free incentives. Server and manager were rude while helping me. Was talked to in a conniving tone that was aimed to put me down. Made me feel bad, ruined my day, I left.
Maria E.
I went to the location in front of Victoria Secret and the two "minors" so that's what they called themselves, had the worst customer service. I asked for a specific bag of wetzel bitz and when taking them out one of the minors tried to shuffle the bag back in to the warmer and tried to give me another bag. When I asked the cashier why she put back what I asked for she said she didnt do it on purpose. She said they get in trouble for giving the freshest ones out. I said I was the customer and should be able to get what I ask for. I asked for their names and they said they couldn't give their names that they were minors. They used foul language told me and my family to get away they didnt feel like dealing with us. They literally yelled at us. I have never experienced something like this. These minors need some customer service skills/classes and should not be working if they are unable to respond professionally and not with language they probably used out in the street.
Lashawna B.
The Kiosk Wetzel Pretzel is in between Macys and Victoria Secrets. When you are on the outside of the mall and want to dash in a get a pretzel... it would be nice to have the location of it. Suggestion to the manager to add to yelp or on the voice recorder for your business. The pretzels are Very very tasty....... i will give you that!!!!! BUT its just tooooooo expensive. I ordered 1 pretzel and small lemonade and cheese dip $12. This was suppose to be a mall snack!!!!! I can buy a whole box of pretzels to bake at home from the grocery store. Your corporation needs to RE-EVALUATE its pricing menu or yall will be out of business within 1 year. Yall will be lucky if yall make it out the pandemic.
Ann Brockway
Two pretzels, a drink, 3 cheese sauces. $22.00. I think it’s a bit pricey.The pretzels were ok, a little dry in my opinion. Had the pepperoni and jalapeño ones.One of the employees was friendly enough.I might have to pass next time.
Pretzel + Pepperoni Pizza = Pretzel Perfection! Just stumbled upon this cheesy twist of joy - the pepperoni pretzel! It's like a pizza and a pretzel had a delicious love child. Who needs regular snacks when you can have a party in your mouth? #SnackGoals #PepperoniPretzel #FoodieFun
Avoid this Wetzel's Pretzel. They lie. I asked for a pepperoni pretzel, but I wanted the less burnt one. They gave me a slight burnt one after I repeatedly asked for the one I wanted. They claim they don't sell the burnt ones but there's a bunch of them on their end, when they open it to serve it to you. Plus they know if they were ever served anywhere, food related, they would want their food a certain way, not what's just given to them. Plus I've met people who have ordered from them before and weren't specific when ordering, thinking they would get something fresh, and would get either burnt pretzels or burnt pizza bites, hence why I'm very specific on what I ask for. So yeah, save your money for something better. Plus, when I bought here just last week, I asked for the same thing and they came through and gave me the one I wanted. So I guess it depends on who's working here but the septum dude and a striped blonde haired girl who worked there today clearly are terrible..
01/05/24 Wetzel's Pretzel's bitz are it. Hot doughy baked goodness dunked in warm cheddar cheese. Yum oh yum! Tried the wrapped hot dog bitz today. They were good but I'll stick with my regular bitz. Two free standing locations - one north and one south inside the mall.
I have been to a Wetzel's Pretzels before in Los Angeles, hated it, and said I would never give them another try. I am so glad I did give them another try. My grandson and I were walking around the Lakewood Center Mall and he saw Wetzel's and really wanted to try something. I caved, as all grandparents do, and he got a lightly salted pretzel with a wee bit of mustard, a slushy and I got some little pigs in a blanket, I think they call them cheesy dogs. I also got a lemonade. We were in heaven. There was a place to sit at a table right near by and we had fun with out food and it was all great. We shared and both of us loved all of it. The service here is really nice and it is fast. Super friendly. The place is spotless and they keep the area around their stand super clean. It is in the mall, not a storefront. So, I was wrong about them all. We will be back and we are happy campers.
Got there at 6:5PM said they stopped making wetzel dogs at 6 due to high spoilage they had everything else but the wetzel dogs if you close at 8pm at least make a batch at 7pm
The girl at the register was nice but the snack quality is crap. I am so disturbed by the pretzel. Please if they are sitting there for a good while don't sell them. It was chewy and cheese tasted like the cheese on the street corn was not a good mix....
I took my two daughters here to get them the sour cream pretzel bits. There were two young female cashiers. I greeted them with a cheery “Hello!” They stared back at me and said nothing. I waved and one of them waved back. Still no smiles and no “Hello” from either one. It looked like they just came back from a funeral. I walked away. No customer service whatsoever! They just lost a customer. I am so disappointed. It is the first time I walked away from an establishment. Luckily, there was another Wetzel Pretzel in the Food Court.
I took my two daughters here to get them the sour cream pretzel bits. There were two young female cashiers. I greeted them with a cheery “Hello!” They stared back at me and said nothing. I waved and one of them waved back. Still no smiles and no “Hello” from either one. It looked like they just came back from a funeral. I walked away. No customer service whatsoever! They just lost a customer. I am so disappointed. It is the first time I walked away from an establishment. Luckily, there was another Wetzel Pretzel in the Food Court.
Some days you just want some comfort food. Hey, let me grab a quick bite. I have a milk sensitivity, but figured most pretzels are okay as long as I don't get the dipping sauce. So I ordered one that is written on their menu. "That one is discontinued." Ok cool, no prob, do you have sinful cinnamon? "Yes we do." Great, I'll take that. "Would you like dipping sauce?" Do you have one without milk? "Uh we don't know, don't all pretzels have milk?" I ask, well do you know if any of your pretzels do or don't have milk? "Uh, we don't know, we'll ask." All good up to this point. Sometimes we don't know, and we go to check. Just a few young kids working, learning, totally understandable. What I didn't like is what happens when the manager comes. She literally without a word, just points to where it says, "our products may have gluten, milk, dairy, etc." I can see that. I am asking for a little bit of inside information, cause my sensitivity is fine, it's not like a full on allergy where I'll get hives and sick. I'll get a stomach ache with having something that I didn't know had cream in it, for example.So are there pretzels that have milk or don't have milk?The manager again, without saying anything points to the sign. I feel like this is a little rude, like talk to me here. Just a simple, yes, they all have milk, or no they aren't made with milk, but may come in contact with milk. Just something, and I ask, so you don't know and you're just going to point at the sign? She walks out of the little stand, and walks to the little message again and points. So at this point I am feeling like she's kinda being disrespectful, like I'm being a j*** for simply asking who I feel should be aware of these things. You're covered for lawsuit purposes by having the sign. Maybe being nice, like, "I'm sorry, I simply don't know and don't want to give you the wrong information which would get you sick." Or, no, but they will come in contact with things like butter. It's been a while since I found out about my developed milk sensitivity, and I understand that it is inconvenient to businesses. It's inconvenient for me too, it's my body. I used to love milk. Go figure. But when you're in charge of anything, as a supervisor, manager, whatever, you have to model what to do. And what you don't do, is simply point to a little message, and say nothing else and walk away. Super rude, and it made me feel like I was being a j*** for simply asking for information they should honestly have. When I have been asked about allergies, I will literally go through our product manual, even look online. So in all, screw this place and that lady. I always walk by there and never eat and keep doing that. Also, I looked online, and they don't have milk in the sinful cinnamon. And since I have nothing else I can do to vent about this little issue that really made me feel like I was crazy, all I can do is write this message.If you have an allergy, or sensitivity, or a dietary restriction, don't let anyone treat you like you're stupid. I've had their pretzels before by the way, usually they're not the greatest but they're not the worst. But I wouldn't have felt good paying for anything when someone you're buying from responds to you like you're an idiot. Please take more customer service classes :)
Chinese old guy started yelling at my pregnant wife and daughter for not giving the exact amount and then wanted to fight me. Really sad business and I feel sorry for him. I stood up for my family and would have beat his really bad but luckily my family stepped in because he is not worth me going to jail. Don't give this person any business for the way he treats his customers!!! Avoid this place period!
Restaurantji Recommends
I'm not one to put reviews but If I could give 0 stars I would... came to the one right in front of Victoria secret today at around 7 pm and there was 3 workers. One girl and 2 guys. The guy took our order while having an airpod in making us repeat our order because he couldn't hear us. When we spoke louder the girl said damn and they laughed right in front of our faces.. what type of customer service is this ??? Management needs to retrain employees. Why work if you're going to be in a mood.
They do not give out anything for free for your birthday. I was told to join the fan club, but the manager could not tell me how to join on my phone. After I did join the fan club there wasn't any free incentives. Server and manager were rude while helping me. Was talked to in a conniving tone that was aimed to put me down. Made me feel bad, ruined my day, I left.
I went to the location in front of Victoria Secret and the two "minors" so that's what they called themselves, had the worst customer service. I asked for a specific bag of wetzel bitz and when taking them out one of the minors tried to shuffle the bag back in to the warmer and tried to give me another bag. When I asked the cashier why she put back what I asked for she said she didnt do it on purpose. She said they get in trouble for giving the freshest ones out. I said I was the customer and should be able to get what I ask for. I asked for their names and they said they couldn't give their names that they were minors. They used foul language told me and my family to get away they didnt feel like dealing with us. They literally yelled at us. I have never experienced something like this. These minors need some customer service skills/classes and should not be working if they are unable to respond professionally and not with language they probably used out in the street.
The Kiosk Wetzel Pretzel is in between Macys and Victoria Secrets. When you are on the outside of the mall and want to dash in a get a pretzel... it would be nice to have the location of it. Suggestion to the manager to add to yelp or on the voice recorder for your business. The pretzels are Very very tasty....... i will give you that!!!!! BUT its just tooooooo expensive. I ordered 1 pretzel and small lemonade and cheese dip $12. This was suppose to be a mall snack!!!!! I can buy a whole box of pretzels to bake at home from the grocery store. Your corporation needs to RE-EVALUATE its pricing menu or yall will be out of business within 1 year. Yall will be lucky if yall make it out the pandemic.
Two pretzels, a drink, 3 cheese sauces. $22.00. I think it’s a bit pricey.The pretzels were ok, a little dry in my opinion. Had the pepperoni and jalapeño ones.One of the employees was friendly enough.I might have to pass next time.