This is 3rd time our food has been mis-delivered or stolen. No sense of any customer service or aid on the phone. No rectification for 1,000$ of missing food. Tried calling and leaving a voice-mail but bo-one ever returns the call. This company has bad buisiness practices and the food isn't even anything to write home about. I'm going to be telling everyone not to order from here. WHAT A JOKE.
Josh Kriger
Very happy with the meals - have been ordering for the years. Always new options, great filters for different diet types, and good customer service.
David Greditzer
Bad food. 1 meal was French fries. Just fries. I bet you think they were crispy and well seasoned. Nope. Gray, floppy, soggy, almost transparent. I heated them up but like some strange alien substance they didn't crisp up. The good news is that they were in my veggie burger. Yuck. Burger did not in any way maintain its shape.Terrible food.
Jessica Leigh Buchanan
Gave 1 star for posting purposes.. would give 0 if I could!!!!I got my meals, only to find out that they expire 3 days after delivery. Why on earth would a meal prep company deliver multiple meals (I ordered 6) that are only good for 3 days? I emailed the company, and their lame response was, "our meals are fresh never frozen. If you can't consume your meals within 3 days, then you can freeze them". That did not resolve my issue. The response seemed so unprofessional. AND, if I wanted to eat frozen meals I would buy Lean Cuisine!!!The meals arrived completely shaken up. The sauces that came with the meals were covered in food. Two of the meal lids were cracked, so I had to throw those meals away. Not worth it at all!!!The taste of the food is mediocre at best. I ordered all vegan meals. Most of the meals are veggies served with a whole grain and a sauce to cover it.At this point no compensation or apology has been offered to me. I am so disappointed in these meals.Cancelled my plan within 30 minutes of arrival.DO NOT BUY!!!
edgar taplin
Just got a notification my food had arrived opened my front door there was no food... would not have been that big of a deal if I could have got in contact with someone no one picks up any of their listed phone numbers and nobody answered the Chatbox on the website very frustrating experience .... time to go figure out what I am doing for food until this is sorted out.….. update they sent me a picture of my food in-front of a different address. I got a refund plus 20$ I just wish someone picked up my calls sooner or connected me with the driver so I could have had corrected this at the time of delivery.
Christina Armenti
Thank you to Krista in customer success foe helping navigate my meal plan and offering me solutions to help support my goals. You were fantastic! Great service! Yay!!
Amie Meadows
I had a great experience with Territory Foods while I was staying for 3 weeks in LA County. Every meal was fresh, healthy, and tasted great. Portions were a good size. I highly recommend this service!
gerry furth
A fantastic program for people who want colorful, interesting and delicious meals, and who want to know the nutritional value. The service is offered in several national cities for people who travel. Boxes of farm-fresh produce are also available. We love the meals!
Cherie Hecker
Food is really good and the service is great. They text when food is close to being delivered and then again when delivered. The website is easy to use and easy to pause my order when I have a week or two when the food is not needed. Great variety as well
Laine Carlson
Great variety that constantly rotates so I can always get a selection of meals we love. Most meals we've had are absolutely delicious and healthy. Easy to customize meals. The only thing I don't love is the amount of cardboard/packaging that I'm generating by using this service, but that happens with all of them. Territory is doing their best to make it recyclable and sustainable while still keeping food fresh so I can't fault them. Have tried many meal services and this is by far our favorite.
Let me start off by stating, I NEVER write reviews. However after my experience with Territory Foods, I felt compelled to write this review. Too often they deliver the food not at the times promised. As such I find myself putting food away in the late hours. To make matters worse we have been finding ants from either the package or IN THE FOOD. Their customer service is abysmal. For this price I would highly recommend that you stay away from this company.
Neel Erickson
Delivery never arrived, and support isn’t available! Going to be issuing a chargeback
Melanie Hall
I attempted to cancel a recurring subscription on Friday morning and was met with a response on Saturday morning that no changes could be made to my order (delivery promised Sunday evening until Monday morning) as well as a second delivery Wednesday morning until Thursday morning). The company explained to me that "I'm sorry Melanie. No changes can be made to your order if you did not request it before Thursday midnight". Are you kidding me? They did not even offer a partial refund so that I don't have to receive their meals Wednesday. Mind you.....today is Saturday (5 days before Wed).And now I will tell you why I don't want their meals and why I am very unsatisfied.1) The Territory meals don't taste very good. There are so many good food delivery services in Los Angeles and this food is bland and redundant2) The food doesn't stay fresh. I literally got stomach cramps eating their chicken gumbo...and the chicken smelled rancid.3) I had dietary restrictions (no red meat) and when selecting my meals, most were blocked out because of it and on my first shipment I had no choices other than salmon and broccoli and a chicken dish...so I received 3 or each (for a total of 6 meals)....essentially meaning that for such lack of offered variety, I could have meal prepped at home.4) Customer service is awfulDo I recommend Territory Foods? Absolutely not. Their food and and customer service are on par with each other. Dismal at best.
Joseph Ugi
Zero customer service. Charged me but my food was not ready and can’t get a hold of them because there 800 # no body answers.
Shay Paniagua
so... I've been ordering from Territory for what seems like forever. In this particular instance I received two of my meals in inside of a perfect box. The containers inside of the box were broken. What that says to me is that someone saw broken containers and chose to put them in the box anyway. (great quality assurance) Then when I received them because I rely on Territory for my dinner I couldn't eat because if I did (If i was a moron I would) I would consume shards of plastic. When I went to their customer service and complained the rep gave me $15 credit and $5.00 bonus. Listen I've spent way too many years in the service/ retail industry to know that this is not a reasonable compensation. Territory, you literally gave me shards of plastic to eat and left me without dinner for 2 days. this is 100% unexceptable.
This is 3rd time our food has been mis-delivered or stolen. No sense of any customer service or aid on the phone. No rectification for 1,000$ of missing food. Tried calling and leaving a voice-mail but bo-one ever returns the call. This company has bad buisiness practices and the food isn't even anything to write home about. I'm going to be telling everyone not to order from here. WHAT A JOKE.
Very happy with the meals - have been ordering for the years. Always new options, great filters for different diet types, and good customer service.
Bad food. 1 meal was French fries. Just fries. I bet you think they were crispy and well seasoned. Nope. Gray, floppy, soggy, almost transparent. I heated them up but like some strange alien substance they didn't crisp up. The good news is that they were in my veggie burger. Yuck. Burger did not in any way maintain its shape.Terrible food.
Gave 1 star for posting purposes.. would give 0 if I could!!!!I got my meals, only to find out that they expire 3 days after delivery. Why on earth would a meal prep company deliver multiple meals (I ordered 6) that are only good for 3 days? I emailed the company, and their lame response was, "our meals are fresh never frozen. If you can't consume your meals within 3 days, then you can freeze them". That did not resolve my issue. The response seemed so unprofessional. AND, if I wanted to eat frozen meals I would buy Lean Cuisine!!!The meals arrived completely shaken up. The sauces that came with the meals were covered in food. Two of the meal lids were cracked, so I had to throw those meals away. Not worth it at all!!!The taste of the food is mediocre at best. I ordered all vegan meals. Most of the meals are veggies served with a whole grain and a sauce to cover it.At this point no compensation or apology has been offered to me. I am so disappointed in these meals.Cancelled my plan within 30 minutes of arrival.DO NOT BUY!!!
Just got a notification my food had arrived opened my front door there was no food... would not have been that big of a deal if I could have got in contact with someone no one picks up any of their listed phone numbers and nobody answered the Chatbox on the website very frustrating experience .... time to go figure out what I am doing for food until this is sorted out.….. update they sent me a picture of my food in-front of a different address. I got a refund plus 20$ I just wish someone picked up my calls sooner or connected me with the driver so I could have had corrected this at the time of delivery.
Thank you to Krista in customer success foe helping navigate my meal plan and offering me solutions to help support my goals. You were fantastic! Great service! Yay!!
I had a great experience with Territory Foods while I was staying for 3 weeks in LA County. Every meal was fresh, healthy, and tasted great. Portions were a good size. I highly recommend this service!
A fantastic program for people who want colorful, interesting and delicious meals, and who want to know the nutritional value. The service is offered in several national cities for people who travel. Boxes of farm-fresh produce are also available. We love the meals!
Food is really good and the service is great. They text when food is close to being delivered and then again when delivered. The website is easy to use and easy to pause my order when I have a week or two when the food is not needed. Great variety as well
Great variety that constantly rotates so I can always get a selection of meals we love. Most meals we've had are absolutely delicious and healthy. Easy to customize meals. The only thing I don't love is the amount of cardboard/packaging that I'm generating by using this service, but that happens with all of them. Territory is doing their best to make it recyclable and sustainable while still keeping food fresh so I can't fault them. Have tried many meal services and this is by far our favorite.
Restaurantji Recommends
Let me start off by stating, I NEVER write reviews. However after my experience with Territory Foods, I felt compelled to write this review. Too often they deliver the food not at the times promised. As such I find myself putting food away in the late hours. To make matters worse we have been finding ants from either the package or IN THE FOOD. Their customer service is abysmal. For this price I would highly recommend that you stay away from this company.
Delivery never arrived, and support isn’t available! Going to be issuing a chargeback
I attempted to cancel a recurring subscription on Friday morning and was met with a response on Saturday morning that no changes could be made to my order (delivery promised Sunday evening until Monday morning) as well as a second delivery Wednesday morning until Thursday morning). The company explained to me that "I'm sorry Melanie. No changes can be made to your order if you did not request it before Thursday midnight". Are you kidding me? They did not even offer a partial refund so that I don't have to receive their meals Wednesday. Mind you.....today is Saturday (5 days before Wed).And now I will tell you why I don't want their meals and why I am very unsatisfied.1) The Territory meals don't taste very good. There are so many good food delivery services in Los Angeles and this food is bland and redundant2) The food doesn't stay fresh. I literally got stomach cramps eating their chicken gumbo...and the chicken smelled rancid.3) I had dietary restrictions (no red meat) and when selecting my meals, most were blocked out because of it and on my first shipment I had no choices other than salmon and broccoli and a chicken dish...so I received 3 or each (for a total of 6 meals)....essentially meaning that for such lack of offered variety, I could have meal prepped at home.4) Customer service is awfulDo I recommend Territory Foods? Absolutely not. Their food and and customer service are on par with each other. Dismal at best.
Zero customer service. Charged me but my food was not ready and can’t get a hold of them because there 800 # no body answers.
so... I've been ordering from Territory for what seems like forever. In this particular instance I received two of my meals in inside of a perfect box. The containers inside of the box were broken. What that says to me is that someone saw broken containers and chose to put them in the box anyway. (great quality assurance) Then when I received them because I rely on Territory for my dinner I couldn't eat because if I did (If i was a moron I would) I would consume shards of plastic. When I went to their customer service and complained the rep gave me $15 credit and $5.00 bonus. Listen I've spent way too many years in the service/ retail industry to know that this is not a reasonable compensation. Territory, you literally gave me shards of plastic to eat and left me without dinner for 2 days. this is 100% unexceptable.