Food was amazing, very good service.They have a good selection of wines and the waiter knows what he's talking about! I loved the place, I will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mandilli Di Seta, Porchetta, Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Handkerchief Pasta
Dennis Akan
A little quieter tonight than previous visits, but cool space, always good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buratta Salad, Casonsei
Athalia Rotter
Food delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prosciutto Di Parma with Fried Sage Dough and Stracciatella
Jiacheng Liu
Must get Prosciutto, Handkerchief Pasta, Cannoli, Banana Pudding Cake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Cannoli, Handkerchief Pasta
Victoria Genin
LOVE! A brand new find in DTLA. Great value for money. Great flavor. Nice people. Hand made Italian food served with flair. Getting into a 1 Michelin Star Restaurant with no reservation on a busy Saturday night: four people; cocktails, bottle of wine, starters, entrees AND desserts for under $400? PRICELESS. See you again soon, Factory Kitchen. A+Vegetarian options: A few options for veggie friendsParking: Not sure if street parking is paid or unpaid in the evening. Big Valet lot. (Probably safer on the edge of the Arts District)Kid-friendliness: Suppose you could bring them, but naaaah.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Porchetta, Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Cannoli, Carne Al Raboso Thinly Sliced Wine-Cured Beef, Handkerchief Pasta, Bigné
Ralph Olivas
The 'Silk Mandilli' is a must-try entrée.Enjoy your meal!!
Atmosphere: 5
Food: 5
Service: 5
Garrett Cook
Came here for lunch on a Friday. We had a reservation but the place was fairly empty. We ordered 2 appetizers, the pork belly and prosciutto (which I’m seeing all over the reviews here). Both were absolutely incredible, especially the latter, for their smooth buttery taste and balance in taste. Each of the pasta dishes was great, but I would stop just short of calling it incredible. The service was fantastic and very quick. I would recommend coming here at least once to try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Casonsei
Joe Bratcher
Wonderful meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prosciutto Di Parma with Fried Sage Dough and Stracciatella
Carina Kim
**A Disappointing Experience at The Factory Kitchen:**This review is for the service and the manager Jeff at this location. I've had the food here before and it was good. Came back again and brought a group to try this place out but had a horrible experience.No food but just due to the extremely horrible service, we will not come back.Arriving with a group of five, one of whom required wheelchair accessibility, we had made reservations in advance to ensure a smooth experience. Unfortunately, upon arrival, we encountered difficulties with accessibility, which was disheartening. We couldn't locate the accessible entrance for wheelchairs. When we went inside and asked the hostess, she didn't even know if there was an accessible entrance that would accommodation for someone in a wheelchair. The hostess asked a few of the other workers, as they all said they didn't know. She finally asked the manager Jeff who basically said the elevator "may" be out of order, and he "thinks" there was a work order placed but not even sure if it was working or not or if the work order was completed. We asked if he would be able to check but he rolled his eyes and sighed in front of us. What a rude thing to do in front of a customers.The whole party had to wait outside while he checked. We waited a good amount of time and was wondering if Jeff had come back as it was a chilly cold night. Finally after some time, we sent one of the party members back in and basically Jeff didnt even have the decency to come outside and tell us it was not working.It's understandable that sometimes elevators can break down but the management didn't even apologize once for not being able to accommodate or for the inconvenience they caused. Jeff basically shrugged insinuating "Too bad for you guys" and went back to just standing in the middle of the restaurant.This restaurant needs to majorly improve customer satisfaction by prioritizing inclusivity and enhancing communication practices.Extremely horrible service and wouldn't recommend or come back due to the staff. Do not support a place like this.
Atmosphere: 1
Service: 1
Juliana Yuna Oh
We made a reservation in advance for a party of five on April 7, 2024. We indicated on the reservation that we needed a wheelchair accessible seat. We arrived and the manager, Jeff, informed us to wait outside in the cold because their elevator was out of service and he needed to check on it. He was not prompt with us so after waiting outside for some time, we went back in to follow up and he unapologetically informed us that they cannot serve us since their restaurant is not accessible. We asked why they didn't call us since it was marked on the reservation and he unapologetically said he simply missed it. He then dismissed us and nonchalantly said there's nothing he can do so we cannot eat there.I'm appalled that a popular restaurant in DTLA had such horrible customer service and not accommodating to the handicap community. Definitely not coming back here as they are discriminatory based on their unapologetic and dismissive behavior.
Nice menu. Arrived 15 minutes early for a 1930 reservation for 5. Waited 40 minutes to be seated. What's the point of making a reservation? No real area for waiting. Stood outside the door along with 2-3 other parties in a small covered area. Finally seated and it's a table by the entrance next to the bar. Table so close to the bar. Very loud. Server kept disappearing. Had to ask for water twice. Brought our first drinks while we had appetizers and never came back to ask about drinks for our meal. After we ate. He had some espresso martinis and asked for the dessert menu. Server took so long to return for our order that we just asked for the check when he finally returned. Food and drinks were delicious. Street parking was not too bad but the wait to be seated and the inattentive server probably will keep us from coming back.
The appetisers were unique and delicious. Service was prompt but clumsy at times and unfortunately the pasta dishes disappointed. The apple tart dessert was spectacular. Yet, it was pricey and not worth it especially for the pasta dishes.
Hal
A very nice experience. Delicious food. Interesting menu options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mandilli Di Seta
Caitlin Anderson
Our experience at The Factory Kitchen was amazing from start to finish.We were seated immediately, and servers were very attentive, quickly refilling drinks, clearing plates, and bringing new silverware for each course. Menus are printed daily, which we thought was a nice touch to make the experience even more special. The kitchen is open, so we were able to see fresh pasta being made, prosciutto being sliced, and food being cooked.The highlights of our meal were the Prosciutto, the Gnocchi Malfatti, and the Canoli.I will be sure to come back any time I find myself in the Los Angeles area, and will advise anyone I know traveling here to visit as well.Parking: There is valet parking right beside the restaurant. It runs $12 for dinner service, and $7 for lunch. There are a limited number of spots available for valet parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gnocchi Malfatti, Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Cannoli, Ligurian Focaccina
Keanan Block
Unfortunately, does not live up to the hype. Dining experience was not the most pleasant. Made to wait until the party fully arrived to be seated even with a reservation. However there is no waiting space and they told us to wait outside in the hallway. The actual dining tables are crammed next to each other. Too close. Waiting is long for the waiter to get to you. Once orders are in, though, the time it takes for food to arrive is decent. The food itself, however, is nothing special. Perfectly fine, but I wouldn’t say worthy of Bib Gourmand recognition. Ordered almost all of the menu staples as recommended by the staff, but not impressed by any.
Food was amazing, very good service.They have a good selection of wines and the waiter knows what he's talking about! I loved the place, I will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mandilli Di Seta, Porchetta, Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Handkerchief Pasta
A little quieter tonight than previous visits, but cool space, always good food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buratta Salad, Casonsei
Food delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prosciutto Di Parma with Fried Sage Dough and Stracciatella
Must get Prosciutto, Handkerchief Pasta, Cannoli, Banana Pudding Cake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Cannoli, Handkerchief Pasta
LOVE! A brand new find in DTLA. Great value for money. Great flavor. Nice people. Hand made Italian food served with flair. Getting into a 1 Michelin Star Restaurant with no reservation on a busy Saturday night: four people; cocktails, bottle of wine, starters, entrees AND desserts for under $400? PRICELESS. See you again soon, Factory Kitchen. A+Vegetarian options: A few options for veggie friendsParking: Not sure if street parking is paid or unpaid in the evening. Big Valet lot. (Probably safer on the edge of the Arts District)Kid-friendliness: Suppose you could bring them, but naaaah.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Porchetta, Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Cannoli, Carne Al Raboso Thinly Sliced Wine-Cured Beef, Handkerchief Pasta, Bigné
The 'Silk Mandilli' is a must-try entrée.Enjoy your meal!!
Atmosphere: 5
Food: 5
Service: 5
Came here for lunch on a Friday. We had a reservation but the place was fairly empty. We ordered 2 appetizers, the pork belly and prosciutto (which I’m seeing all over the reviews here). Both were absolutely incredible, especially the latter, for their smooth buttery taste and balance in taste. Each of the pasta dishes was great, but I would stop just short of calling it incredible. The service was fantastic and very quick. I would recommend coming here at least once to try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Casonsei
Wonderful meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Prosciutto Di Parma with Fried Sage Dough and Stracciatella
**A Disappointing Experience at The Factory Kitchen:**This review is for the service and the manager Jeff at this location. I've had the food here before and it was good. Came back again and brought a group to try this place out but had a horrible experience.No food but just due to the extremely horrible service, we will not come back.Arriving with a group of five, one of whom required wheelchair accessibility, we had made reservations in advance to ensure a smooth experience. Unfortunately, upon arrival, we encountered difficulties with accessibility, which was disheartening. We couldn't locate the accessible entrance for wheelchairs. When we went inside and asked the hostess, she didn't even know if there was an accessible entrance that would accommodation for someone in a wheelchair. The hostess asked a few of the other workers, as they all said they didn't know. She finally asked the manager Jeff who basically said the elevator "may" be out of order, and he "thinks" there was a work order placed but not even sure if it was working or not or if the work order was completed. We asked if he would be able to check but he rolled his eyes and sighed in front of us. What a rude thing to do in front of a customers.The whole party had to wait outside while he checked. We waited a good amount of time and was wondering if Jeff had come back as it was a chilly cold night. Finally after some time, we sent one of the party members back in and basically Jeff didnt even have the decency to come outside and tell us it was not working.It's understandable that sometimes elevators can break down but the management didn't even apologize once for not being able to accommodate or for the inconvenience they caused. Jeff basically shrugged insinuating "Too bad for you guys" and went back to just standing in the middle of the restaurant.This restaurant needs to majorly improve customer satisfaction by prioritizing inclusivity and enhancing communication practices.Extremely horrible service and wouldn't recommend or come back due to the staff. Do not support a place like this.
Atmosphere: 1
Service: 1
We made a reservation in advance for a party of five on April 7, 2024. We indicated on the reservation that we needed a wheelchair accessible seat. We arrived and the manager, Jeff, informed us to wait outside in the cold because their elevator was out of service and he needed to check on it. He was not prompt with us so after waiting outside for some time, we went back in to follow up and he unapologetically informed us that they cannot serve us since their restaurant is not accessible. We asked why they didn't call us since it was marked on the reservation and he unapologetically said he simply missed it. He then dismissed us and nonchalantly said there's nothing he can do so we cannot eat there.I'm appalled that a popular restaurant in DTLA had such horrible customer service and not accommodating to the handicap community. Definitely not coming back here as they are discriminatory based on their unapologetic and dismissive behavior.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nice menu. Arrived 15 minutes early for a 1930 reservation for 5. Waited 40 minutes to be seated. What's the point of making a reservation? No real area for waiting. Stood outside the door along with 2-3 other parties in a small covered area. Finally seated and it's a table by the entrance next to the bar. Table so close to the bar. Very loud. Server kept disappearing. Had to ask for water twice. Brought our first drinks while we had appetizers and never came back to ask about drinks for our meal. After we ate. He had some espresso martinis and asked for the dessert menu. Server took so long to return for our order that we just asked for the check when he finally returned. Food and drinks were delicious. Street parking was not too bad but the wait to be seated and the inattentive server probably will keep us from coming back.
The appetisers were unique and delicious. Service was prompt but clumsy at times and unfortunately the pasta dishes disappointed. The apple tart dessert was spectacular. Yet, it was pricey and not worth it especially for the pasta dishes.
A very nice experience. Delicious food. Interesting menu options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mandilli Di Seta
Our experience at The Factory Kitchen was amazing from start to finish.We were seated immediately, and servers were very attentive, quickly refilling drinks, clearing plates, and bringing new silverware for each course. Menus are printed daily, which we thought was a nice touch to make the experience even more special. The kitchen is open, so we were able to see fresh pasta being made, prosciutto being sliced, and food being cooked.The highlights of our meal were the Prosciutto, the Gnocchi Malfatti, and the Canoli.I will be sure to come back any time I find myself in the Los Angeles area, and will advise anyone I know traveling here to visit as well.Parking: There is valet parking right beside the restaurant. It runs $12 for dinner service, and $7 for lunch. There are a limited number of spots available for valet parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gnocchi Malfatti, Prosciutto Di Parma with Fried Sage Dough and Stracciatella, Cannoli, Ligurian Focaccina
Unfortunately, does not live up to the hype. Dining experience was not the most pleasant. Made to wait until the party fully arrived to be seated even with a reservation. However there is no waiting space and they told us to wait outside in the hallway. The actual dining tables are crammed next to each other. Too close. Waiting is long for the waiter to get to you. Once orders are in, though, the time it takes for food to arrive is decent. The food itself, however, is nothing special. Perfectly fine, but I wouldn’t say worthy of Bib Gourmand recognition. Ordered almost all of the menu staples as recommended by the staff, but not impressed by any.
Atmosphere: 3
Food: 4
Service: 3