I always have problems with buy 10 for $10. I buy the correct items and they never qualify. The cashiers argue saying I bought the wrong items or have used the coupon but I didn't. Good bye Vons.
Mike Bath
Third time my delivery order was VERY LATE or in this case not even going to be delivered on the same day and no contact except an email stating my order is running LATE. Placed order at 2:45 pm. Supposed to be delivered between 5 and 7pm. Email from Vons at 6:41pm running behind schedule, we'll let you know when out for delivery. Called the 800 number listed in the email. Rep says he can't find my order. asks for name and phone number. Rep comes back on the line "I can't find it, can I have your email"?. This is after the virtual assistant already verified my order when it answered the phone. After about five minutes he says he found the order and he will contact the store to see what is happening and can I hold. I said sure. Next thing I know the phone is ringing and an employee at the customer service desk of the store the order is supposed to come from answers. I explain to her what is happening. She tells me that "this store does not deliver and did I want to speak to the department that pulls orders for pickup"? WHAT?????
She then transfers me to a phone that continuously rings and no one answers. I hung up and started over. Same process, same answers until, somehow I was transferred to the correct department. The person who answered said that she could have it ready for pickup. I told her it was a delivery order and she told me " sorry but you've got several people ahead of you and I'm not sure we will even be able to get your order to you today. It might be tomorrow". WHAT???????
Customer service is severely lacking in this area.
Was I supposed to stay awake until my order arrived at ?????? midnight???
Or did I need to take the next day off of work just in case my order showed up? As NOBODY seems to know what is going on at Vons or when I might see my order arrive, I cancelled my order.
Common courtesy and decency would have been nice here. A phone call stating there is a problem or that you can't complete the order. The customer should not have to call Vons to find out what is going on, only to be told that NO ONE AT VONS KNOWS WHAT IS GOING ON!
Dayday D.
This is the WORST LOCATION EVER ! Understaffed because they treat the employees like slaves , the store manager is very rude and disrespectful he has no respect for WOMEN I wish this location close they need better management and better staff ! If you wanna be stalked by your items , treated unfairly and disrespected go to this location! Poor management and when I asked for who to make a complaint to the "manager " gave me the wrong number wow really PROFESSIONAL
JP A.
This is surely the worst grocery store in the neighborhood. The place is in disarray constantly. Prices? You may as well go to Whole Foods. At least at Whole Foods you are getting high quality items for the same prices AND you don't have to self check out. Came by yesterday just because we needed just a couple things...not ONE shopping cart near the entrance because they are so understaffed and LAZY to send their employees out to the parking lot to collect the carts. Seriously....for the prices they charge, you should not have to do their job for them.
Kevin K.
Super great service today (9.20.23 around 10pm) during check out by Jonathan S. The store had some good deals and during check out Jonathan was excellent! Thanks.
Gerardo Barreira
I have always liked the variety they have and the menu is not boring
Bryant Pang
The chicken is great
Douglas Olsen
Great place to shop.
Denise G.
As suggested by Dawn's automated message below, I contacted Albertsons to file a complaint. Unfortunately, I was told someone would contact me, and I am still waiting for someone to contact me. It's disappointing to see this establishment double down on its behavior and send an automated response to such a serious issue. More importantly, why have me call and file a complaint rather than contact me? But, then, even when I followed the process, the company still had zero follow-through and has repeatedly shown to be careless. I truly recommend people stop shopping here. Albertsons has made it clear that it couldn't care less about its shoppers' safety and the concerns of surrounding citizens. Vons will not see another dollar from me, and I will make sure I advocate to everyone around me to prioritize their safety and opt for more responsible spaces where owners at least care about having a secure environment, and in the event that there is any misunderstandings, they care enough to reach out and talk things through.
Ashley S.
I would like thank Victoria and the evening/night supervisor I forgot her and the gentleman's name. They all provide great customer service each time I visit this location. Thank you for being knowledgeable and helping your neighborhood and customers. Awesome customer service is very appreciated and keeps the business growing.
This has got to be the most poorly run grocery store in all of Los Angeles. I made the mistake of going in today. Filled my cart with groceries. Waited in line and my Apple Pay was rejected. I checked my bank and had enough to cover the purchase. Cashier had no idea what was going on. Went to the supervisor who confidently informed me it was a problem with either apple or my bank. I knew this was a lie. Wasted time calling my bank to have them confirm as much. Went to two nearby stores and had no problem making purchases. Came back hoping it would work and now the supervisor tells me other customers have been having issues with Apple Pay. Offered no solution at all. Basically just starred at me and said something about calling customer service. Offered a $10 gift card but I've just wasted over an hour of my life on this and have nothing to show for it. I'm super aggravated. It's all good though. Never again. I will drive 20 min out of my way in every direction in order to avoid this place.
Alex D.
I came here around 10 pm because I needed a few things for the night and they had everything I needed. The employees were nice and knew the isles of what I needed. There was a man in the bakery area who was particularly kind!
Heidi F.
this is specifically for the Vons on pico and Fairfax. An older African-American cash register employee decided to tell off my 11-year-old daughter today because she didn't know how to put the phone number into the machine as I was having them get alcohol out of the locked cabinet I've never been spoken to so horribly in my life when I came back and said she's only 11. Please give her a break. I'm not sure where the customer service has gone, but this place is a mess. They have lost my business! She literally lectured us as the entire line was waiting. I was appalled. management needs to hire better because you will lose business.
J. A.
DISTRICT MANAGERS TAKE NOTICE. WE ARE FED UP! 1. The electric carts for handicapped people are constantly stolen. There should be at least 2 of them, and an employee should escort the handicapped person to their cars to help load their groceries, and then drive the cart back to the store to prevent theft. I am sick of excuses. Put a stronger locking device to prevent the cart from leaving the parking lot. 2. Discounted items are charged at full price if you use the self check out. There are no signs stating this, and it is ILLEGAL. 3. The deli dept. staff are overworked and understaffed. They cannot deal with slicing, packing food, and making sandwiches all at the same time. 4. Both the deli and meat departments need desk bells to alert employees that customers are waiting, so we don't have to call out to them all the time. 5. Keep the pets out of the store. Have the security people or employees tell people to leave their dogs, birds, and snakes at home. It isn't a petting zoo. 6. Those loud endless intercom announcements are jarring and annoying. It makes the entire shopping experience uncomfortable. 7. The debit card machines are mounted incorrectly. They are meant to be able to be tilted at different angles, and right now they are pointed to the ceiling, where the glare prevents the customers from reading them. They need to be moved back approx. 1.5" in order to access them correctly. 8. The area outside of the store needs to be steam cleaned regularly. And the parking lot needs to be cleaned more often, and the carts need to be placed into the racks. 9. Why are solicitors allowed to harass customers as they enter and leave the store? 10. Regarding your solution to lock up entire rows of products. If a customer decides at the last minute that they want the cashier to have a cabinet opened, the entire line has to wait. Post signs that the customer has to have their items with them before getting to the cashier. Lastly, the employees - all of them - are working hard through difficult circumstances. The FAULT is with the District Managers, and the Corporate Office. Sort it out - all of it. We don't want lip service, and we deserve better.
Gina T.
They have almost entirely done away with the baggers, which makes the lines longer and checkout slower. The cashiers are working extra hard, and the customers are standing in longer, slower lines. The Corporation has nothing but contempt for their customers and their employees. Greed pure and simple.
I always have problems with buy 10 for $10. I buy the correct items and they never qualify. The cashiers argue saying I bought the wrong items or have used the coupon but I didn't. Good bye Vons.
Third time my delivery order was VERY LATE or in this case not even going to be delivered on the same day and no contact except an email stating my order is running LATE. Placed order at 2:45 pm. Supposed to be delivered between 5 and 7pm. Email from Vons at 6:41pm running behind schedule, we'll let you know when out for delivery. Called the 800 number listed in the email. Rep says he can't find my order. asks for name and phone number. Rep comes back on the line "I can't find it, can I have your email"?. This is after the virtual assistant already verified my order when it answered the phone. After about five minutes he says he found the order and he will contact the store to see what is happening and can I hold. I said sure. Next thing I know the phone is ringing and an employee at the customer service desk of the store the order is supposed to come from answers. I explain to her what is happening. She tells me that "this store does not deliver and did I want to speak to the department that pulls orders for pickup"? WHAT????? She then transfers me to a phone that continuously rings and no one answers. I hung up and started over. Same process, same answers until, somehow I was transferred to the correct department. The person who answered said that she could have it ready for pickup. I told her it was a delivery order and she told me " sorry but you've got several people ahead of you and I'm not sure we will even be able to get your order to you today. It might be tomorrow". WHAT??????? Customer service is severely lacking in this area. Was I supposed to stay awake until my order arrived at ?????? midnight??? Or did I need to take the next day off of work just in case my order showed up? As NOBODY seems to know what is going on at Vons or when I might see my order arrive, I cancelled my order. Common courtesy and decency would have been nice here. A phone call stating there is a problem or that you can't complete the order. The customer should not have to call Vons to find out what is going on, only to be told that NO ONE AT VONS KNOWS WHAT IS GOING ON!
This is the WORST LOCATION EVER ! Understaffed because they treat the employees like slaves , the store manager is very rude and disrespectful he has no respect for WOMEN I wish this location close they need better management and better staff ! If you wanna be stalked by your items , treated unfairly and disrespected go to this location! Poor management and when I asked for who to make a complaint to the "manager " gave me the wrong number wow really PROFESSIONAL
This is surely the worst grocery store in the neighborhood. The place is in disarray constantly. Prices? You may as well go to Whole Foods. At least at Whole Foods you are getting high quality items for the same prices AND you don't have to self check out. Came by yesterday just because we needed just a couple things...not ONE shopping cart near the entrance because they are so understaffed and LAZY to send their employees out to the parking lot to collect the carts. Seriously....for the prices they charge, you should not have to do their job for them.
Super great service today (9.20.23 around 10pm) during check out by Jonathan S. The store had some good deals and during check out Jonathan was excellent! Thanks.
I have always liked the variety they have and the menu is not boring
The chicken is great
Great place to shop.
As suggested by Dawn's automated message below, I contacted Albertsons to file a complaint. Unfortunately, I was told someone would contact me, and I am still waiting for someone to contact me. It's disappointing to see this establishment double down on its behavior and send an automated response to such a serious issue. More importantly, why have me call and file a complaint rather than contact me? But, then, even when I followed the process, the company still had zero follow-through and has repeatedly shown to be careless. I truly recommend people stop shopping here. Albertsons has made it clear that it couldn't care less about its shoppers' safety and the concerns of surrounding citizens. Vons will not see another dollar from me, and I will make sure I advocate to everyone around me to prioritize their safety and opt for more responsible spaces where owners at least care about having a secure environment, and in the event that there is any misunderstandings, they care enough to reach out and talk things through.
I would like thank Victoria and the evening/night supervisor I forgot her and the gentleman's name. They all provide great customer service each time I visit this location. Thank you for being knowledgeable and helping your neighborhood and customers. Awesome customer service is very appreciated and keeps the business growing.
Restaurantji Recommends
This has got to be the most poorly run grocery store in all of Los Angeles. I made the mistake of going in today. Filled my cart with groceries. Waited in line and my Apple Pay was rejected. I checked my bank and had enough to cover the purchase. Cashier had no idea what was going on. Went to the supervisor who confidently informed me it was a problem with either apple or my bank. I knew this was a lie. Wasted time calling my bank to have them confirm as much. Went to two nearby stores and had no problem making purchases. Came back hoping it would work and now the supervisor tells me other customers have been having issues with Apple Pay. Offered no solution at all. Basically just starred at me and said something about calling customer service. Offered a $10 gift card but I've just wasted over an hour of my life on this and have nothing to show for it. I'm super aggravated. It's all good though. Never again. I will drive 20 min out of my way in every direction in order to avoid this place.
I came here around 10 pm because I needed a few things for the night and they had everything I needed. The employees were nice and knew the isles of what I needed. There was a man in the bakery area who was particularly kind!
this is specifically for the Vons on pico and Fairfax. An older African-American cash register employee decided to tell off my 11-year-old daughter today because she didn't know how to put the phone number into the machine as I was having them get alcohol out of the locked cabinet I've never been spoken to so horribly in my life when I came back and said she's only 11. Please give her a break. I'm not sure where the customer service has gone, but this place is a mess. They have lost my business! She literally lectured us as the entire line was waiting. I was appalled. management needs to hire better because you will lose business.
DISTRICT MANAGERS TAKE NOTICE. WE ARE FED UP! 1. The electric carts for handicapped people are constantly stolen. There should be at least 2 of them, and an employee should escort the handicapped person to their cars to help load their groceries, and then drive the cart back to the store to prevent theft. I am sick of excuses. Put a stronger locking device to prevent the cart from leaving the parking lot. 2. Discounted items are charged at full price if you use the self check out. There are no signs stating this, and it is ILLEGAL. 3. The deli dept. staff are overworked and understaffed. They cannot deal with slicing, packing food, and making sandwiches all at the same time. 4. Both the deli and meat departments need desk bells to alert employees that customers are waiting, so we don't have to call out to them all the time. 5. Keep the pets out of the store. Have the security people or employees tell people to leave their dogs, birds, and snakes at home. It isn't a petting zoo. 6. Those loud endless intercom announcements are jarring and annoying. It makes the entire shopping experience uncomfortable. 7. The debit card machines are mounted incorrectly. They are meant to be able to be tilted at different angles, and right now they are pointed to the ceiling, where the glare prevents the customers from reading them. They need to be moved back approx. 1.5" in order to access them correctly. 8. The area outside of the store needs to be steam cleaned regularly. And the parking lot needs to be cleaned more often, and the carts need to be placed into the racks. 9. Why are solicitors allowed to harass customers as they enter and leave the store? 10. Regarding your solution to lock up entire rows of products. If a customer decides at the last minute that they want the cashier to have a cabinet opened, the entire line has to wait. Post signs that the customer has to have their items with them before getting to the cashier. Lastly, the employees - all of them - are working hard through difficult circumstances. The FAULT is with the District Managers, and the Corporate Office. Sort it out - all of it. We don't want lip service, and we deserve better.
They have almost entirely done away with the baggers, which makes the lines longer and checkout slower. The cashiers are working extra hard, and the customers are standing in longer, slower lines. The Corporation has nothing but contempt for their customers and their employees. Greed pure and simple.