Always a pleasure to get a ice cream custom made so the experience for me was awesome with all three girls working
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Creation, Reese’S Take 5 Peanut Butter Ice Cream Cup 6-Pack - Ready Now
Jackie G.
Only writing this because i have never experienced this type of service at any Cold Stone Creamery before. I went in Sunday, Nov 19, 2023, around 5:25pm. 2 of the 3 workers that helped us out were great! They were nice and they asked us about lids and if we wanted anything mixed in, etc, they typical questions you normally would ask a customer. But one of the employees, didn't catch their name, but has jet back hair and bangs, that specific employee was not friendly. I had asked since we had a big order, that I'd want lids on all ice cream cups. That employee wasn't there to hear that, but when that employee handed me my nieces ice cream, which was a very simple order of Oreo ice cream with sprinkles, the sprinkles were not mixed in (i was going to let that pass since it was just sprinkles) and there was a spoon in the ice cream. BUT here's the kicker, i said "oh actually I'd like a lid please." the employee gave me the lid, so all is great but to my surprise, the now dirty spoon that was in the ice cream, ended up in our bag with all other ice creams. Getting the bag dirty. So that's the first thing that happened. Secondly, i ordered mint and sweet cream with gram cracker pie crust and COOKIE DOUGH, as you can see by the picture no part of my order was mixed, not the ice creams or toppings. I was going to speak up but i assumed it was going to get mixed because why wouldn't it? The employee never asked if i wanted it not mixed. So i just think it's crazy how a big chunk of cookie dough on top of ice cream is okay, knowing i didn't specify that i wanted it that way. What honestly set me off on even wanting to post on here is that i thought she had given us 5 clean spoons, but no, she gave us the dirty spoon and not even an extra clean one. I am also surprised that the 2 other employees that helped us out didn't notice that, they weren't busy at all at that moment. Overall, I'm just confused on how that's okay? So, i hope a manager or the owner of the Madera Cold Stone sees this, just to remind their employees to pay more attention. I know it's just ice cream but service does matter :)
Danalber Salazar
the ice cream is good but the service is terrible and the guy who was helping us keep saying what also? In a rude way.
Luis H.
Stopped at our local coldstone and got one waffle cone and one pink cotton candy with m&m's. This particular location is always clean and staff is always friendly. Only advice I would give is to turn down music just a tad so they can clearly hear our orders. I would definitely recommend.
ROLLIN COLE
They say they close at 10pm I got there at 9:45 and they shut the lights off when I was getting out of car they should have served me and my kids will not return owner should do something no way to run a business
C Z
My family and I just love this place it's Awesome!! The place is Very Clean and the Workers are Nice and Friendly too!! You Rock Stone Cold ?
steven moss
Super rude and unhelpful service. Mali was rude and refused to help us. We tried to use a BOGO code for a birthday but after we entered it the pass reset and deleted the code. She said there was nothing she could do and we had to pay full price. I asked for a number for corporate district manager or her boss she said she didn't have any of them but eventually gave me a fax number to call before she finally went to the back and tried calling someone but came back saying they won't answer her and said I could try and have me another number that didn't work. Our ice creams were also not mixed and had very few toppings over all disappointed with the service here
Elena B.
Terrible and rude service Mali refused to help when it BOGO coupon crashed and deleted with out giving us the reward she said there was no corporate or higher up number she could give me she also said there was no manger there and gave me a number to call that was a fax number. She left them came back saying her manager wouldn't answer her call but we could try and gave us another number that didn't ring at all. I am super disgusted with the service we revived while trying to celebrate a birthday
Kylan Malady
Condescending cashier. Dani’s coworker asked for help and she responded in a condescending tone. It was very off putting and I felt bad for her coworker. Bad vibes
Every time I visit this store I am pleased. The cashiers are friendly and courteous. The line is often long but the employees take care of the customers very quickly. The ice cream is delicious
Robert D.
A decent selection and toppings to create your flavor. Service was good. As ice cream places go, it's closer to my home and nice for a tasty treat. I don't go here on a consistent basis as it can be a bit pricey, but, good to support every once in a while.
Antonio Barbato (protocollo81)
I like their ice cream even if lack in flavors, what I do not like is the price of their cake. Before the pandemic a 8inch cake used to cost about $20/25 then the price spike to $45 without even customize it with a HAPPY BDAY or something. I felt ripped off and never bought a cake anymore. I still go for the ice cream but nothing else.
G
Ice cream was all melted by the time I paid, their “cold stone” must not be working or something.
Joseph Chaudoin
The staff were friendly and welcoming as soon as you walk in the door. The ice cream was perfect! I am looking forward to going back in the near future!
Cold Stone is always a great treat for the kids.
Atmosphere: 5
Food: 5
Service: 5
Always a pleasure to get a ice cream custom made so the experience for me was awesome with all three girls working
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Creation, Reese’S Take 5 Peanut Butter Ice Cream Cup 6-Pack - Ready Now
Only writing this because i have never experienced this type of service at any Cold Stone Creamery before. I went in Sunday, Nov 19, 2023, around 5:25pm. 2 of the 3 workers that helped us out were great! They were nice and they asked us about lids and if we wanted anything mixed in, etc, they typical questions you normally would ask a customer. But one of the employees, didn't catch their name, but has jet back hair and bangs, that specific employee was not friendly. I had asked since we had a big order, that I'd want lids on all ice cream cups. That employee wasn't there to hear that, but when that employee handed me my nieces ice cream, which was a very simple order of Oreo ice cream with sprinkles, the sprinkles were not mixed in (i was going to let that pass since it was just sprinkles) and there was a spoon in the ice cream. BUT here's the kicker, i said "oh actually I'd like a lid please." the employee gave me the lid, so all is great but to my surprise, the now dirty spoon that was in the ice cream, ended up in our bag with all other ice creams. Getting the bag dirty. So that's the first thing that happened. Secondly, i ordered mint and sweet cream with gram cracker pie crust and COOKIE DOUGH, as you can see by the picture no part of my order was mixed, not the ice creams or toppings. I was going to speak up but i assumed it was going to get mixed because why wouldn't it? The employee never asked if i wanted it not mixed. So i just think it's crazy how a big chunk of cookie dough on top of ice cream is okay, knowing i didn't specify that i wanted it that way. What honestly set me off on even wanting to post on here is that i thought she had given us 5 clean spoons, but no, she gave us the dirty spoon and not even an extra clean one. I am also surprised that the 2 other employees that helped us out didn't notice that, they weren't busy at all at that moment. Overall, I'm just confused on how that's okay? So, i hope a manager or the owner of the Madera Cold Stone sees this, just to remind their employees to pay more attention. I know it's just ice cream but service does matter :)
the ice cream is good but the service is terrible and the guy who was helping us keep saying what also? In a rude way.
Stopped at our local coldstone and got one waffle cone and one pink cotton candy with m&m's. This particular location is always clean and staff is always friendly. Only advice I would give is to turn down music just a tad so they can clearly hear our orders. I would definitely recommend.
They say they close at 10pm I got there at 9:45 and they shut the lights off when I was getting out of car they should have served me and my kids will not return owner should do something no way to run a business
My family and I just love this place it's Awesome!! The place is Very Clean and the Workers are Nice and Friendly too!! You Rock Stone Cold ?
Super rude and unhelpful service. Mali was rude and refused to help us. We tried to use a BOGO code for a birthday but after we entered it the pass reset and deleted the code. She said there was nothing she could do and we had to pay full price. I asked for a number for corporate district manager or her boss she said she didn't have any of them but eventually gave me a fax number to call before she finally went to the back and tried calling someone but came back saying they won't answer her and said I could try and have me another number that didn't work. Our ice creams were also not mixed and had very few toppings over all disappointed with the service here
Terrible and rude service Mali refused to help when it BOGO coupon crashed and deleted with out giving us the reward she said there was no corporate or higher up number she could give me she also said there was no manger there and gave me a number to call that was a fax number. She left them came back saying her manager wouldn't answer her call but we could try and gave us another number that didn't ring at all. I am super disgusted with the service we revived while trying to celebrate a birthday
Condescending cashier. Dani’s coworker asked for help and she responded in a condescending tone. It was very off putting and I felt bad for her coworker. Bad vibes
Restaurantji Recommends
Every time I visit this store I am pleased. The cashiers are friendly and courteous. The line is often long but the employees take care of the customers very quickly. The ice cream is delicious
A decent selection and toppings to create your flavor. Service was good. As ice cream places go, it's closer to my home and nice for a tasty treat. I don't go here on a consistent basis as it can be a bit pricey, but, good to support every once in a while.
I like their ice cream even if lack in flavors, what I do not like is the price of their cake. Before the pandemic a 8inch cake used to cost about $20/25 then the price spike to $45 without even customize it with a HAPPY BDAY or something. I felt ripped off and never bought a cake anymore. I still go for the ice cream but nothing else.
Ice cream was all melted by the time I paid, their “cold stone” must not be working or something.
The staff were friendly and welcoming as soon as you walk in the door. The ice cream was perfect! I am looking forward to going back in the near future!