“This McDonald's isn't just a McDonalds's, it's an example of peak food service and management. Today I went to three McDonald's locations within the Mission Viejo area, all were inferior. Not a single working ice cream machine. But this place had the only working ice cream machine in all of the city. The McDonalds community is very proud of this location for providing a community member with the ice cream service. We appreciate this location and we shall reward it with a five star rating. Ambiance.“
“We placed a mobile order today and when we got home, 2 items was missing. I called in to see if they could just refund my CC for the missing item. Darlene answered the phone right away, which was a surprise, since most fast food places don't answer. She was so nice and apologetic, she said they couldn't refund since it was a mobile order and they needed the CC. She asked if we could come back and get the 2 missing item or she could refund in person. I told her we wouldn't be able to for another 2 hrs. Sure enough when my husband and son went back, Darlene remembered, she even insisted to comp their meals. My husband said everyone there was very nice. I know that mistakes happen, but this location and their staff took accountability and even made it right. Plus the staff are all friendly.“