We stopped in for coffee and lunch today. I was so impressed by the service from the General Manager, Emerald. Really great. He was happy to serve and provided great customer service. And he walked around often making sure the restaurant was clean and things were taken care of. It's really nice when you get good service these days. This is my favorite Panera now because of the service and high standards.
Vii Bii
I had a mess up with my drive thru order today because of miscommunication on my side. I went inside and was helped by the cashier, Julie. She was very sweet and brought her manager, Emerald(?) over. They both were extremely helpful and kind. And Emerald fixed my order right away for me and even gave me money back for the difference. I really appreciated how they handled things, and they both gave me great service. The drive thru wait times are a bit long, but you should definitely give this location a try!
Yesterday I entered the drive-thru and had to wait a considerable amount of time. I waited (with only two cars having ordered), for 5 minutes. It took another 3 minutes to take the order of the car in front of me. I was then asked to wait for about 3 minutes, my order was taken, but the computer system was down so the worker said she would just give me the drink from my Sip club account. Once I ordered, it was another five minutes and no movement from the car at the very front. We are now at the 16 minutes and the same car at the window. I actually got out of my car and walked up to the window to ask what was holding the line up - thinking it may have been the driver. The worker said there was only three (3) people running the entire store. I said, "you gotta get this moving," and as I returned to my car each of the drivers wanted to know what the holdup was. Even the lady behind me asked. Then, when I finally got up to the window at the 20 minute mark, one of the workers whispered back to "Jordan" that "this is the one." Jordan proceeded to ask me for my Sipclub number, and I told her at 20 minutes and already stating the drink would be processed, taking longer is ridiculous. She said the drive-thru is always impacted and they were doing their best and relented. First it was a lack of staffing, and now it is three cars and 20 minutes is impossible to get their drive-thru efficiently moving. I asked for the "store manager's name", and she told me Eduardo, I believe. When I got home, I called the store and asked for him. The girl who answered said "he's asking for the manager." Then, Jordan gets on the phone. I recognized her voice. I stated I wanted the store manager and would call back. This is all to say that staffing, drive-thru performance, and intelligent decision-making can make or break a location. If they are understaffed, close the drive-thru. If they are inefficient, figure out how to speed things up like others have - or use those parking spots and signs for drive-thru orders that slow it down. It's not rocket science, but it seems Jordan is stuck on solid ground and will be until she is properly trained.
Lisa W.
Great service delicious meal options served hot. Generous portions and variety make it a great option for any meal or dessert. Ambience is calm and inviting.
Jaqueline E.
They suck , they forgot to give me my sandwich dumb girls at drive thru never double check if u have all your items and then wanna be gossiping about the customers! We customers have a lot to complain about you employes as well . Panera employees suckkk
Tamara B.
Came to Panera after not visiting for awhile. Ordered the pick two with water and a cookie. Cost was $20.13!!!! For a half salad, small Mac n cheese, and water. Hmmm! Not even a restaurant with service! Way over priced. Won't come back for sure! Order was wrong also after customizing my salad. Hope this review helps others. Panera needs to get it together if they are gonna stay in business
UrBoi Baljeet
LOVE IT!Best panera location in the area. I frequently visit this location and they don't disappoint. I feel like this particular location has professionals when it comes to cooking and customer service skills.I come here 3+ times a week and I plan on continuing this.Thank you Dale Rd. Panera!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta
Ramtin Irandost
Went to the drive thru and for the life of me could not find the sandwiches on the menu felt rushed and ordered
Atmosphere: 3
Food: 4
Service: 3
Vioryny V
Food ok, but I don't like the idea of " advance tip" feature.
Atmosphere: 4
Food: 4
Service: 3
KgBg
Went to Panera last week,(on Dale Road) ordered turkey,avocado , bacon. Decided to add some cheese to my sandwich when I got home. What I found was white, raw, uncooked bacon. Cooked bacon is "BROWN"!!However, it is difficult to hear what someone is saying w/a mask on. Perhaps the young lady thought I ordered Salmonella or E-coli. ?You can get parasites from eating raw meat. Perhaps its a special. Maybe when you spend close to $50 you get Extra protein with your order.?Needless to say I'll NEVER return to this, or any other Panera locations.#She Done!!!!!!!#smh
The staff are nice, food is good at Panera level but the restroom situation is not good at all, it’s actually disgusting, I was there at 9 in the morning and just see the pictures! Is it too hard to spray a bleach once a week?! It’s a restaurant restroom not a public restroom in the middle of a park!
Atmosphere: 1
Food: 3
Service: 4
Afolabi Salisu
Love it here, good place to go study. The only downside is not a lot of outlet to plug your
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta, Broccoli Teriyaki Bowl, Panera Avocado and Egg White Spinach Sandwich with Chai Latte
Kimberlie Zapien
You don't get what you pay for here.Vegetarian options: N/AParking: N/AKid-friendliness: N/AWheelchair accessibility: N/A
Not sure why I come back to this place! Last time I ordered the Broccoli cheddar soup it was runny and once again it's runny and has no flavor. Won't be back here again especially for souo!
We stopped in for coffee and lunch today. I was so impressed by the service from the General Manager, Emerald. Really great. He was happy to serve and provided great customer service. And he walked around often making sure the restaurant was clean and things were taken care of. It's really nice when you get good service these days. This is my favorite Panera now because of the service and high standards.
I had a mess up with my drive thru order today because of miscommunication on my side. I went inside and was helped by the cashier, Julie. She was very sweet and brought her manager, Emerald(?) over. They both were extremely helpful and kind. And Emerald fixed my order right away for me and even gave me money back for the difference. I really appreciated how they handled things, and they both gave me great service. The drive thru wait times are a bit long, but you should definitely give this location a try!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Panera Fuji Apple Salad, Broccoli Cheddar Soup, Panera Sourdough Melts
Yesterday I entered the drive-thru and had to wait a considerable amount of time. I waited (with only two cars having ordered), for 5 minutes. It took another 3 minutes to take the order of the car in front of me. I was then asked to wait for about 3 minutes, my order was taken, but the computer system was down so the worker said she would just give me the drink from my Sip club account. Once I ordered, it was another five minutes and no movement from the car at the very front. We are now at the 16 minutes and the same car at the window. I actually got out of my car and walked up to the window to ask what was holding the line up - thinking it may have been the driver. The worker said there was only three (3) people running the entire store. I said, "you gotta get this moving," and as I returned to my car each of the drivers wanted to know what the holdup was. Even the lady behind me asked. Then, when I finally got up to the window at the 20 minute mark, one of the workers whispered back to "Jordan" that "this is the one." Jordan proceeded to ask me for my Sipclub number, and I told her at 20 minutes and already stating the drink would be processed, taking longer is ridiculous. She said the drive-thru is always impacted and they were doing their best and relented. First it was a lack of staffing, and now it is three cars and 20 minutes is impossible to get their drive-thru efficiently moving. I asked for the "store manager's name", and she told me Eduardo, I believe. When I got home, I called the store and asked for him. The girl who answered said "he's asking for the manager." Then, Jordan gets on the phone. I recognized her voice. I stated I wanted the store manager and would call back. This is all to say that staffing, drive-thru performance, and intelligent decision-making can make or break a location. If they are understaffed, close the drive-thru. If they are inefficient, figure out how to speed things up like others have - or use those parking spots and signs for drive-thru orders that slow it down. It's not rocket science, but it seems Jordan is stuck on solid ground and will be until she is properly trained.
Great service delicious meal options served hot. Generous portions and variety make it a great option for any meal or dessert. Ambience is calm and inviting.
They suck , they forgot to give me my sandwich dumb girls at drive thru never double check if u have all your items and then wanna be gossiping about the customers! We customers have a lot to complain about you employes as well . Panera employees suckkk
Came to Panera after not visiting for awhile. Ordered the pick two with water and a cookie. Cost was $20.13!!!! For a half salad, small Mac n cheese, and water. Hmmm! Not even a restaurant with service! Way over priced. Won't come back for sure! Order was wrong also after customizing my salad. Hope this review helps others. Panera needs to get it together if they are gonna stay in business
LOVE IT!Best panera location in the area. I frequently visit this location and they don't disappoint. I feel like this particular location has professionals when it comes to cooking and customer service skills.I come here 3+ times a week and I plan on continuing this.Thank you Dale Rd. Panera!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta
Went to the drive thru and for the life of me could not find the sandwiches on the menu felt rushed and ordered
Atmosphere: 3
Food: 4
Service: 3
Food ok, but I don't like the idea of " advance tip" feature.
Atmosphere: 4
Food: 4
Service: 3
Went to Panera last week,(on Dale Road) ordered turkey,avocado , bacon. Decided to add some cheese to my sandwich when I got home. What I found was white, raw, uncooked bacon. Cooked bacon is "BROWN"!!However, it is difficult to hear what someone is saying w/a mask on. Perhaps the young lady thought I ordered Salmonella or E-coli. ?You can get parasites from eating raw meat. Perhaps its a special. Maybe when you spend close to $50 you get Extra protein with your order.?Needless to say I'll NEVER return to this, or any other Panera locations.#She Done!!!!!!!#smh
Restaurantji Recommends
The staff are nice, food is good at Panera level but the restroom situation is not good at all, it’s actually disgusting, I was there at 9 in the morning and just see the pictures! Is it too hard to spray a bleach once a week?! It’s a restaurant restroom not a public restroom in the middle of a park!
Atmosphere: 1
Food: 3
Service: 4
Love it here, good place to go study. The only downside is not a lot of outlet to plug your
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chipotle Chicken Scrambled Egg & Avocado on Ciabatta, Broccoli Teriyaki Bowl, Panera Avocado and Egg White Spinach Sandwich with Chai Latte
You don't get what you pay for here.Vegetarian options: N/AParking: N/AKid-friendliness: N/AWheelchair accessibility: N/A
Atmosphere: 4
Food: 3
Service: 3
Great sandwiches, the caprescee is
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Panini, Chips, Broccoli Cheddar Soup, Panera Cookie Varieties, Broccoli Teriyaki Bowl, Pepperoni Pizza, Panera Bagel Variety, Creamy Tomato Soup, Panera Grilled Cheese and Tomato Soup You Pick 2, Croissant
Not sure why I come back to this place! Last time I ordered the Broccoli cheddar soup it was runny and once again it's runny and has no flavor. Won't be back here again especially for souo!