Went in for a two sandwiches this evening & was harassed by a young lady trying to sell all these extras. Then she overcharged me $8.00. I explained to her 4 times & she wasn't comprehending, she kept saying I was wrong. I'm starting to explain to her one more time & her co-worker by the name of Gaby snaps at me telling me to stop so she can talk to her. Neither was getting it so I went to my car to look over the receipt & sure enough it was wrong. I went back in & Gaby's being very rude so I tell her u shouldn't be upset with me It's not my error It's hers. She finally realized her mistake after calling the owner she says, is named Gee? As I walk out Gaby tells me smirking, God bless you, hope ur day gets better. This girl lacks good customer skills! She needs training in customer service! I won't be going back to that store!
Atmosphere: 4
Food: 4
Service: 1
mayy bugg
I had it with this subway it’s the only one who forces me to pick a number for the sandwich I want. I didn’t state a number and this lady automatically assumed I wanted certain condiments she didn’t ask me what cheese I wanted and put mozzarella in my sandwich I didn’t know she shared me for that I didn’t ask for it and she didn’t warn me.
Atmosphere: 3
Food: 2
Service: 1
Mayra Zendejas
When I come in to this place I expect to ask for exactly what I want , the servers try to correct me and force me to pick a number.. my sandwich is specifically special ordered not on the board anywhere and they still give the smart remark that my sandwich is a number when I go to read it on there it has nothing I ask for. Why do they keep suggesting I chose a number please stop it drives me nuts cause it’s not what I’m asking for..do better subway. They kept going back and forth with me about this I don’t know if that’s protocol but it needs to change. It makes us uncomfortable
Atmosphere: 3
Food: 4
Service: 3
yolanda Colunga
I came in to the restaurant and asked for a wrap. I asked what type of wraps did they have, the girl attending me told me that they can make any sandwich into a wrap. I selected the one I wanted there was two prices, I chose the lowest price /smaller one. When I paid she charged me almost $20.00 just for a wrap and a small soda. I asked her about it and she said I should’ve known because the prices were up there, I explained she did not go over the price or size when I asked for the wrap. She got very rude and started raising her voice at me, I told her to refund me my money and she walked off and went to tell her manager that was eating, they both agreed not to give me my money back. Careless/rude/lazy employees. My advice train them better.
Jennifer Dickey
Warning! Don't do a mobile order, they don't care about what they send you. This is the second times we've ordered from them on the app and the second time our order was completely wrong. Ordered two sandwiches and they basicly made but two completely wrong sandwiches out of the order. Wrong sauces, wrong bread, one missing cheese...If you can't handle mobile orders don't except them. EasyOnly option was to see if we could come in to have them re-made. I didn't pay for delivery if could come in.
Atmosphere: 3
Food: 1
Service: 1
adam garcia
What can I say. These girls that work here are always so attentive and friendly, I could eat here everyday!
Candie E
Great food,nice people,best place to watch games
Atmosphere: 5
Food: 5
Service: 5
gene smart
Today had a poor experience, treat people how you want to be treated! The girl put way to much mustard and mayonnaise on first pass. When I called to educate them I was met with a defensive response. And she explained how they have one two or three lines, I’m like got 6 lines first pass. Ruined our sandwiches for my wife and I and got an explanation instead of credit and apology. Nope bad deal how would you wanted to end for your self.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Cold Cut Combo
Melissa Gomez
Very helpful staff, cleanly, nice, and overall hard workers, great job and thank you, 5 stars!
Lulu H.
Thanks you to the gentleman who assisted us yesterday! Great service! Clean restaurant, very friendly associate.
Woke up sick with food poisoning. Won't return to this exact subway .
Kelli. Miller
My mom got food poisoning from the Whitmire location. No more Subway after going there everyday! My mom is Vivian Kilgore and the kids know her by name.
Joel Sendejo
Pleasant employee. Sandwiches were awesome.
Julio C.
It was the lunch hour and they were slammed with walk in and online orders but they were well staffed and had me in and out in no time.
devils echo
Friendly staff. Clean restaurant, and fresh produce.
Went in for a two sandwiches this evening & was harassed by a young lady trying to sell all these extras. Then she overcharged me $8.00. I explained to her 4 times & she wasn't comprehending, she kept saying I was wrong. I'm starting to explain to her one more time & her co-worker by the name of Gaby snaps at me telling me to stop so she can talk to her. Neither was getting it so I went to my car to look over the receipt & sure enough it was wrong. I went back in & Gaby's being very rude so I tell her u shouldn't be upset with me It's not my error It's hers. She finally realized her mistake after calling the owner she says, is named Gee? As I walk out Gaby tells me smirking, God bless you, hope ur day gets better. This girl lacks good customer skills! She needs training in customer service! I won't be going back to that store!
Atmosphere: 4
Food: 4
Service: 1
I had it with this subway it’s the only one who forces me to pick a number for the sandwich I want. I didn’t state a number and this lady automatically assumed I wanted certain condiments she didn’t ask me what cheese I wanted and put mozzarella in my sandwich I didn’t know she shared me for that I didn’t ask for it and she didn’t warn me.
Atmosphere: 3
Food: 2
Service: 1
When I come in to this place I expect to ask for exactly what I want , the servers try to correct me and force me to pick a number.. my sandwich is specifically special ordered not on the board anywhere and they still give the smart remark that my sandwich is a number when I go to read it on there it has nothing I ask for. Why do they keep suggesting I chose a number please stop it drives me nuts cause it’s not what I’m asking for..do better subway. They kept going back and forth with me about this I don’t know if that’s protocol but it needs to change. It makes us uncomfortable
Atmosphere: 3
Food: 4
Service: 3
I came in to the restaurant and asked for a wrap. I asked what type of wraps did they have, the girl attending me told me that they can make any sandwich into a wrap. I selected the one I wanted there was two prices, I chose the lowest price /smaller one. When I paid she charged me almost $20.00 just for a wrap and a small soda. I asked her about it and she said I should’ve known because the prices were up there, I explained she did not go over the price or size when I asked for the wrap. She got very rude and started raising her voice at me, I told her to refund me my money and she walked off and went to tell her manager that was eating, they both agreed not to give me my money back. Careless/rude/lazy employees. My advice train them better.
Warning! Don't do a mobile order, they don't care about what they send you. This is the second times we've ordered from them on the app and the second time our order was completely wrong. Ordered two sandwiches and they basicly made but two completely wrong sandwiches out of the order. Wrong sauces, wrong bread, one missing cheese...If you can't handle mobile orders don't except them. EasyOnly option was to see if we could come in to have them re-made. I didn't pay for delivery if could come in.
Atmosphere: 3
Food: 1
Service: 1
What can I say. These girls that work here are always so attentive and friendly, I could eat here everyday!
Great food,nice people,best place to watch games
Atmosphere: 5
Food: 5
Service: 5
Today had a poor experience, treat people how you want to be treated! The girl put way to much mustard and mayonnaise on first pass. When I called to educate them I was met with a defensive response. And she explained how they have one two or three lines, I’m like got 6 lines first pass. Ruined our sandwiches for my wife and I and got an explanation instead of credit and apology. Nope bad deal how would you wanted to end for your self.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Cold Cut Combo
Very helpful staff, cleanly, nice, and overall hard workers, great job and thank you, 5 stars!
Thanks you to the gentleman who assisted us yesterday! Great service! Clean restaurant, very friendly associate.
Restaurantji Recommends
Woke up sick with food poisoning. Won't return to this exact subway .
My mom got food poisoning from the Whitmire location. No more Subway after going there everyday! My mom is Vivian Kilgore and the kids know her by name.
Pleasant employee. Sandwiches were awesome.
It was the lunch hour and they were slammed with walk in and online orders but they were well staffed and had me in and out in no time.
Friendly staff. Clean restaurant, and fresh produce.