It smells so bad in this location. When you walk in, it smells like a bathroom. They also seem very understaffed. Only one person doing everything, felt really bad for her.
Claudia P.
I visited this location today. I was planning to use my BOGO fundraiser card that has no expiration date. The cashier told me that they no longer accept the card form and that I would need to convert it. I asked how to do that and he had no clue. He gave a corporate number that was no longer in service. He said that the promotion would be honored if a manager was at the site. He told me the manager would be in on Thursday (Thanksgiving). The cashier kept giving me the run around and was refusing to give me his manager's name. I'm not sure what the big deal was. As I was leaving he informed me that I could scan a QR code and that maybe someone would get back to me to address my concerns. As I left, I saw that they had their fundraiser information posted for organizations to inquire about the program. I have used my fundraiser card at the Monterey Park location with no problem. They punch my card and that's how they keep track. I really hope they improve their customer service. 20 minutes later, I left with no Jamba Juice!
Cool kid 123
I was here on October 28th at around 1:30 1:40 p.m. and I wanted in line for almost 15 minutes, maybe longer, and I was the 2nd customer in line. The person ahead of me, was not greeted. Waited even longer, and the workers didn't acknowledge us, had attitude, took very very slow. Like a "I don't care about this job" slow. My daughter and I decide to leave and when we drove away people in line were still waiting, even the first person that was in there. Not having place their order yet.
Atmosphere: 1
Food: 1
Service: 1
Felicia
when you first walk in. it stinks. i think their having plumbing issues because it smelled like a restroom in the store.the guy at the cashier had a list of items they were out of. and of course they were out of oranges and waffles.exactly what i came for lol.it’s only 3pm. why are you out of so many things ?i’m giving 2 stars because of this experience, but i ended up leaving. i didn’t get anything because if that.
Jaime Mata
This location is always out of multiple ingredients.
Jojo D.
Just went to my favorite place to get a smoothie, and I asked for a cup of ice. Considering the ice is WATER.. you would think it would be free of charge, and even after seeing and hearing him give another customer a FREE cup of ice with no hesitation you would think the ice is free. But! he tried to charge me 75¢ for a cup of ice after knowing the gift card I used to buy my smoothie with had zero $ left. After being misgendered multiple times throughout my transaction and even after when I had asked for a straw, I definitely was not going to pay 75¢. Whoever the cashier is with a Fresh out of Sophomore year Beard, should really try to be more respectful next time. The whole store felt very uncomfortable and weird. Do better.
Luis Berrios
Thought this place closed at 7:30, not 7:15. Said they couldn't serve us.
Adrina A.
This was my first time here... great service and thank you for making my drinks so delicious ... credit to Madison A. She was super sweeettt & did a great job!
Greg Szeto
I walked into this place at 10:30am to hear Linkin Park blasting from the sound system, no cashier in sight. I called and called but no one came out even though it was open.The bathroom was filthy too. Urine in the toilet with no seat covers available.I left immediately. Do better, Jamba Juice.
I only gave the 1 star because I could not give 0. I will never ever return to this location or any other Jamba Juice after not only my experience but also how it was handled by all involved.I ordered through the app and arrived to the location. Supposedly they were out of oranges. They asked if I wanted something else and I asked for carrot juice. They claimed to be out of carrots also. I asked for a refund and they said sure. They told me they would pass my information along to the manager as they could not refund the app. Why have the ability to take a customer's money on an app if you cannot take care of the customer or refund what you cannot take care of. That is poor service to me. To add to the situation, I never received my refund and it has been over a month. After over a month, I walked in to speak with the manager. She told me she was new and had to reach out to the former manager. I then asked for the corporate number and was provided a number that just disconnects you. I finally called customer service in hopes of getting my refund. They Told me they would need to follow up with the store.After 6 weeks, I then recevzed an email from the DM that says the following:Thank you for taking the time to let us know of this issue. I have reviewed the online ticketing platform and do see that there was a refund of $9.59 issued back to the original card used to place the order.I have addressed your feedback on the experience with our team and hope you'll come back and see us again. We value your business and would love the chance to make your next visit a great one!Sincerely,Kelsey StedmanDistrict Manager I can't understand how a big company like Jamba Juice could have such poor customer service. I had to wait 6 weeks for my refund after having 4 interactions with employees, the Store Manager, Customer Service, and the District Manager. At no time, did any one ever apologize for how they handled the issue.
Natalia Linda
I ordered through the app and supposedly they were out of oranges. They asked if I wanted something else and I asked for carrot juice. They claimed to be out of carrots also. I asked for a refund and they said sure. They told me they would pass my information along to the manager as they could not refund the app. Why have the ability to take a customer’s money on an app if you cannot take care of the customer or refund what you cannot take care of. That is poor service to me. To add to the situation, I never received my refund and it has been over a month. I walked in last week to speak with the manager who told me she was new and had to reach out to the former manager. I then asked for the corporate number and was provided a number that just disconnects you. I finally called customer service today in hopes of getting my refund. They Told me they would need to follow up with the store. I can’t understand how a big company like Jamba Juice can rip off their customers and not handle refunds as their drinks are not cheap and waiting over a month for this is ridiculous. I’ll never return to Jamba Juice after this experience. I hope corporate rectifies this situation as I currently feel ripped off.
John L.
The service was quick and the employees are super friendly. I go infrequently but they still remember me. The smoothies are pretty good. I like it nice and sweet. It is well blended so I can't complain. The set up is your typical Jamba. The ambiance is what you expect for a chain smoothie shop.
Ana T.
I got a medium Watermelon Breeze Smoothie. It was delicious but probably not the best to drink on a cold morning. I saw that they're getting in on the boba now and can't wait to try.
Julie M.
First visit to this Jamba Juice location. I happened to be in the shopping center in the morning and spotted this Jamba Juice. After talking to the server to determine which smoothies had the least amount of sugar, I settled on the Vanilla Blue Sky. With unsweetened almond milk, vanilla coconut milk, banana, pineapple and blue spirulina. It was good and I enjoyed it. Very refreshing... breakfast in a cup! Interior was very clean and cheerful and service was good. I was the only customer in the store, so there was no wait. They do have a rewards program, but they must have changed it since I first signed up. So it seemed I was no longer enrolled. But the server told me to download the app and sign up.
Excellent
Atmosphere: 5
Food: 5
Service: 5
It smells so bad in this location. When you walk in, it smells like a bathroom. They also seem very understaffed. Only one person doing everything, felt really bad for her.
I visited this location today. I was planning to use my BOGO fundraiser card that has no expiration date. The cashier told me that they no longer accept the card form and that I would need to convert it. I asked how to do that and he had no clue. He gave a corporate number that was no longer in service. He said that the promotion would be honored if a manager was at the site. He told me the manager would be in on Thursday (Thanksgiving). The cashier kept giving me the run around and was refusing to give me his manager's name. I'm not sure what the big deal was. As I was leaving he informed me that I could scan a QR code and that maybe someone would get back to me to address my concerns. As I left, I saw that they had their fundraiser information posted for organizations to inquire about the program. I have used my fundraiser card at the Monterey Park location with no problem. They punch my card and that's how they keep track. I really hope they improve their customer service. 20 minutes later, I left with no Jamba Juice!
I was here on October 28th at around 1:30 1:40 p.m. and I wanted in line for almost 15 minutes, maybe longer, and I was the 2nd customer in line. The person ahead of me, was not greeted. Waited even longer, and the workers didn't acknowledge us, had attitude, took very very slow. Like a "I don't care about this job" slow. My daughter and I decide to leave and when we drove away people in line were still waiting, even the first person that was in there. Not having place their order yet.
Atmosphere: 1
Food: 1
Service: 1
when you first walk in. it stinks. i think their having plumbing issues because it smelled like a restroom in the store.the guy at the cashier had a list of items they were out of. and of course they were out of oranges and waffles.exactly what i came for lol.it’s only 3pm. why are you out of so many things ?i’m giving 2 stars because of this experience, but i ended up leaving. i didn’t get anything because if that.
This location is always out of multiple ingredients.
Just went to my favorite place to get a smoothie, and I asked for a cup of ice. Considering the ice is WATER.. you would think it would be free of charge, and even after seeing and hearing him give another customer a FREE cup of ice with no hesitation you would think the ice is free. But! he tried to charge me 75¢ for a cup of ice after knowing the gift card I used to buy my smoothie with had zero $ left. After being misgendered multiple times throughout my transaction and even after when I had asked for a straw, I definitely was not going to pay 75¢. Whoever the cashier is with a Fresh out of Sophomore year Beard, should really try to be more respectful next time. The whole store felt very uncomfortable and weird. Do better.
Thought this place closed at 7:30, not 7:15. Said they couldn't serve us.
This was my first time here... great service and thank you for making my drinks so delicious ... credit to Madison A. She was super sweeettt & did a great job!
I walked into this place at 10:30am to hear Linkin Park blasting from the sound system, no cashier in sight. I called and called but no one came out even though it was open.The bathroom was filthy too. Urine in the toilet with no seat covers available.I left immediately. Do better, Jamba Juice.
Restaurantji Recommends
I only gave the 1 star because I could not give 0. I will never ever return to this location or any other Jamba Juice after not only my experience but also how it was handled by all involved.I ordered through the app and arrived to the location. Supposedly they were out of oranges. They asked if I wanted something else and I asked for carrot juice. They claimed to be out of carrots also. I asked for a refund and they said sure. They told me they would pass my information along to the manager as they could not refund the app. Why have the ability to take a customer's money on an app if you cannot take care of the customer or refund what you cannot take care of. That is poor service to me. To add to the situation, I never received my refund and it has been over a month. After over a month, I walked in to speak with the manager. She told me she was new and had to reach out to the former manager. I then asked for the corporate number and was provided a number that just disconnects you. I finally called customer service in hopes of getting my refund. They Told me they would need to follow up with the store.After 6 weeks, I then recevzed an email from the DM that says the following:Thank you for taking the time to let us know of this issue. I have reviewed the online ticketing platform and do see that there was a refund of $9.59 issued back to the original card used to place the order.I have addressed your feedback on the experience with our team and hope you'll come back and see us again. We value your business and would love the chance to make your next visit a great one!Sincerely,Kelsey StedmanDistrict Manager I can't understand how a big company like Jamba Juice could have such poor customer service. I had to wait 6 weeks for my refund after having 4 interactions with employees, the Store Manager, Customer Service, and the District Manager. At no time, did any one ever apologize for how they handled the issue.
I ordered through the app and supposedly they were out of oranges. They asked if I wanted something else and I asked for carrot juice. They claimed to be out of carrots also. I asked for a refund and they said sure. They told me they would pass my information along to the manager as they could not refund the app. Why have the ability to take a customer’s money on an app if you cannot take care of the customer or refund what you cannot take care of. That is poor service to me. To add to the situation, I never received my refund and it has been over a month. I walked in last week to speak with the manager who told me she was new and had to reach out to the former manager. I then asked for the corporate number and was provided a number that just disconnects you. I finally called customer service today in hopes of getting my refund. They Told me they would need to follow up with the store. I can’t understand how a big company like Jamba Juice can rip off their customers and not handle refunds as their drinks are not cheap and waiting over a month for this is ridiculous. I’ll never return to Jamba Juice after this experience. I hope corporate rectifies this situation as I currently feel ripped off.
The service was quick and the employees are super friendly. I go infrequently but they still remember me. The smoothies are pretty good. I like it nice and sweet. It is well blended so I can't complain. The set up is your typical Jamba. The ambiance is what you expect for a chain smoothie shop.
I got a medium Watermelon Breeze Smoothie. It was delicious but probably not the best to drink on a cold morning. I saw that they're getting in on the boba now and can't wait to try.
First visit to this Jamba Juice location. I happened to be in the shopping center in the morning and spotted this Jamba Juice. After talking to the server to determine which smoothies had the least amount of sugar, I settled on the Vanilla Blue Sky. With unsweetened almond milk, vanilla coconut milk, banana, pineapple and blue spirulina. It was good and I enjoyed it. Very refreshing... breakfast in a cup! Interior was very clean and cheerful and service was good. I was the only customer in the store, so there was no wait. They do have a rewards program, but they must have changed it since I first signed up. So it seemed I was no longer enrolled. But the server told me to download the app and sign up.