Location was very clean, food was fresh and the service. Dolce was a great cashier and hostess. She greeted everyone with a smile and thank you after each purchase. Wonderful experience.
Atmosphere: 4
Food: 4
Service: 4
Naomi
Love the like carb options
Atmosphere: 4
Food: 5
Service: 4
Asif Chishti (Limitless Fitness)
Very poor customer service and always have to wait at least an hour for a single order.
Atmosphere: 1
Food: 1
Service: 1
Ppronni jose
Very good portions, good food and good price.
Atmosphere: 5
Food: 5
Service: 5
Clarice Hughes
They got my order wrong. Long wait times very slow Customers we're walking out.
Service: 1
JBRIEL GTLMM
Bad service 25 mts waiting my food...not okay...I never back ...
Atmosphere: 1
Food: 1
Service: 1
Oscar Delgado
I love
Atmosphere: 5
Food: 5
Service: 5
Texan 4x4 Texans
There shrimp and chicken salad is amazing!!!??
Atmosphere: 4
Food: 5
Service: 4
American Angler
And when I asked "Where'd you get this chicken...It's Amazing!" She said "El Pollo Loco...it's Crazy good!"5 stars for flavor ☆☆☆☆☆ and 5 for being cooked perfectly ☆☆☆☆☆
Dr Knox (Knox)
Pretty much every El Pollo Loco I've been to is fantastic and all the food delicious. My new addiction is the Shredded Chicken Pollo Bowl swimming in their Avacado Sauce.
Superbowl Sunday was a bust. Almost every order was wrong.Mine was for crispy tacos, and I got soft, then my crispy tacos were the wrong meat.I have enjoyed the food several times, but Sunday was a bad day.I hope they do better next time. I even tried their review process but it was not helpful.
Atmosphere: 3
Food: 4
Service: 1
Dana Trevino
Haven't been here in awhile love there double chicken salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Imelda Montes
I like it very good
Atmosphere: 5
Food: 5
Service: 5
P L.
I think the medium height dark skinned with black hair and eyes young male manager without a name tag needs to be retrained or fired. He is inept in his managerial position since he cannot help correct an order when there is a problem. The restaurant was very understaffed and he wasn't wearing gloves while cooking the chicken! The cashier made a mistake by not scanning the presented coupon before the time of payment and she asked the manager to step in. After he gets there he makes a surprise phone call to who knows where and proceeds to issue a small refund but wouldn't refund an unwanted and most expensive item on the order for unknown reasons. Then he walks away. Don't come here until management is restored and unless you want to get ripped off in terms of money or food! There are much better restaurants out there unlike this place!
John M.
I am not sure why this place has low ratings. I've been here 5+ times and every time the food is great, service is nice, and the place is clean. But I wanted to comment on my trip there yesterday. The gentleman at the counter was super nice - ya sure service is supposed to be nice but this guy is really a genuinely nice guy who helped us to get our order just right. The rest of the staff was great too. We had a great meal with the family. The trip to Pollo Loco and the whole experience seemed special. Highly recommend this place!
Location was very clean, food was fresh and the service. Dolce was a great cashier and hostess. She greeted everyone with a smile and thank you after each purchase. Wonderful experience.
Atmosphere: 4
Food: 4
Service: 4
Love the like carb options
Atmosphere: 4
Food: 5
Service: 4
Very poor customer service and always have to wait at least an hour for a single order.
Atmosphere: 1
Food: 1
Service: 1
Very good portions, good food and good price.
Atmosphere: 5
Food: 5
Service: 5
They got my order wrong. Long wait times very slow Customers we're walking out.
Service: 1
Bad service 25 mts waiting my food...not okay...I never back ...
Atmosphere: 1
Food: 1
Service: 1
I love
Atmosphere: 5
Food: 5
Service: 5
There shrimp and chicken salad is amazing!!!??
Atmosphere: 4
Food: 5
Service: 4
And when I asked "Where'd you get this chicken...It's Amazing!" She said "El Pollo Loco...it's Crazy good!"5 stars for flavor ☆☆☆☆☆ and 5 for being cooked perfectly ☆☆☆☆☆
Pretty much every El Pollo Loco I've been to is fantastic and all the food delicious. My new addiction is the Shredded Chicken Pollo Bowl swimming in their Avacado Sauce.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Superbowl Sunday was a bust. Almost every order was wrong.Mine was for crispy tacos, and I got soft, then my crispy tacos were the wrong meat.I have enjoyed the food several times, but Sunday was a bad day.I hope they do better next time. I even tried their review process but it was not helpful.
Atmosphere: 3
Food: 4
Service: 1
Haven't been here in awhile love there double chicken salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
I like it very good
Atmosphere: 5
Food: 5
Service: 5
I think the medium height dark skinned with black hair and eyes young male manager without a name tag needs to be retrained or fired. He is inept in his managerial position since he cannot help correct an order when there is a problem. The restaurant was very understaffed and he wasn't wearing gloves while cooking the chicken! The cashier made a mistake by not scanning the presented coupon before the time of payment and she asked the manager to step in. After he gets there he makes a surprise phone call to who knows where and proceeds to issue a small refund but wouldn't refund an unwanted and most expensive item on the order for unknown reasons. Then he walks away. Don't come here until management is restored and unless you want to get ripped off in terms of money or food! There are much better restaurants out there unlike this place!
I am not sure why this place has low ratings. I've been here 5+ times and every time the food is great, service is nice, and the place is clean. But I wanted to comment on my trip there yesterday. The gentleman at the counter was super nice - ya sure service is supposed to be nice but this guy is really a genuinely nice guy who helped us to get our order just right. The rest of the staff was great too. We had a great meal with the family. The trip to Pollo Loco and the whole experience seemed special. Highly recommend this place!