On Saturday my visiting parents & I returned from a weekend family getaway to discover that there had been an apartment fire in my building that morning. Thankfully no one was hurt and the fire department acted quickly to contain it. Through the grace of God, my apartment was completely spared! But I am evacuated until the inspectors give the green light to return. So I booked a stay at the Best Western Noho for two nights because it's in my neighborhood. My place wasn't ready to return to after the first two nights, so I extended my stay for an additional night without incident. The inspection wasn't finished by this morning (4th day) so I needed one more night, which I booked online. When I went to the front desk to sign the paperwork I was told that I couldn't keep extending my stay one night at a time because each time I came down to sign for the room I was putting the staff at risk for exposure. I let them know I was evacuated & because things are up in the air for me that daily extensions are my best option. That's when Megan at the front desk let me know that she and her manager Terri made an exception for me with the first extension but will only allow me to book multiple nights from here on out. So there. Now, I understand limiting guest interactions which is why I followed all protocols for masks, hand sanitizer use & social distancing. I don't wish covid-19 on anyone. But I cannot see how accommodating my needs is putting anyone at a higher risk of exposure than had new guests been checking into the same room each day for four days. If a room gets booked, someone has to sign for it. That's how hotels work. And because of my extenuating circumstances, I can't predict how many nights I need, it could be one or 30!! If there is fear of accommodating a guest, then clearly that hotel is not in a position to offer hospitality & should shut down. Instead they accepted my money then policed my interactions based on a made up policy. As a black person I can't help but question if there is more to their unwillingness to accommodate. Needless to say, I cancelled my stay and I'm going where I will be treated with respect as a paying guest. After calling other hotels in my area, I've been assured me that as long as hotel safety protocol is being followed, daily extensions are allowed until it's safe for me to go back home. I must say that I am grateful to have a home to return to, it could have been worse. But the way I've been treated in a time of uncertainty does not sit right with me. *fin* #BlackDollarsMatter
AmyJo88
This Best Western is newly re-modeled - looks like brand new. The room was comfortable and well appointed and clean. There was nice (and reasonably priced) small market area in the lobby to grab some drinks or snacks - and they also offered complimentary cookies, water, and coffee. As others have said, the neighborhood is a bit of a mixed bag. I have friends that live very nearby and even walking around a bit at night wasn't too intimidating - just use common sense city precautions. I do wish the hotel would have been a bit more secure - the entrance was sliding glass doors and the elevator was right by those doors. If the security guard wasn't in the vicinity, I can see it would not be difficult for someone to slip in and get up to the guest rooms. In fairness, I never saw the area without the security guard present. Another slightly odd thing was the notice that hotel guests were not allowed to have guests in their rooms from 10pm to 6am. I admittedly broke this rule as my friends visited me both nights I was there, even if it was just to make sure I made it to my room ok. Housekeeping did a great job as well - very thorough. Overall, I enjoyed my stay and would stay there again!
Mike P.
Hotel was nice but our car got s*** on, literally, by a leaking pipe in the garage. No refund was offered.
Letstraveltons
I’m back home now and had such an awesome trip to Cali and Canada that I will be reviewing all places we visited ——- I was skeptical to book here for a weekend of January for a friends wedding but had no choice because I decided to attend last minute and the holiday inn down the street was full Where other friends were staying , and my friends wedding was just down the street from both hotels , at first I was a little turned off because when I first checked in , front desk looked weird with desk and some ladies sitting down not wearing any type of uniform that identified them as hotel employees , they did not greet us until we our selves greeted them , the lady that checked us in (Jill) I’m pretty sure she must have been fairly new because it took her about 30 min to check us in and she seamed to have trouble doing it and the other lady next to her was just watching her not doing much , not sure what she was if she even worked there she had a flowy dress on with sandals and braids not sure if they are trying to be trendy but it just seamed weird , —just a little tip for BW invest in some staff uniform for front desk they look like guests , anyways after that I was kinda irritated since our flight was long , I just wanted to relax and shower and sleep , comfy clean beds , room was nice and new and very clean, the next morning I was getting ready for the wedding and I left in a hurry and left my do not disturb sign on , so I did not get my room cleaned which was my fault , so I called front desk about 10pm and did not get an answer I called 3x No answer I finally went down because I wanted just some fresh towels for the morning since I was going to leave for a hike at 6am, when I went down there was no one in the front desk , I literally waited 17min with no one around , finally out of the back comes out a lady (kampana) and I told her I had been waiting and she simply said “ what do u want” honesty very unprofessional, I asked her for towels , she gave me 2 and I left . Next morning I left again at 5:45am for my hike and didn’t take my do not disturb sign off again , my mistake , I returned around 11:30am and spoke to a housekeeper that was near my room she then called a lady since she couldn’t understand me very well , She introduced her self as a housekeeping supervisor (judy) I explained to her that I did not get my room serviced since I had left my do not disturb sign on and my friend was coming up to get me soon to grab some lunch , the only people I could identify that worked there btw were them since housekeepers had uniforms and she had a black pant suit with BW logo tag she apologized even tho it was my mistake and immediately called the housekeeper that was near and she and the housekeeper both cleaned my room right there and then , the next morning i was leaving my room and was pleasantly surprised when a young man named (Michael) offered to help me with my luggage As I was getting into elevator , I went down to the front desk to check out and was offered cookies and fresh coffee by the lady in the front desk who was nice but did not get her name since she was on the phone while she was checking me out and was not wearing a name tag I asked her if I can pls speak to a manager , I wanted to tell her about my experience and she said someone would contact me and since then almost 3 weeks no one has , Here are some tips for travelers —- If u want service don’t forget to take do not disturb sign off Parking is tight so if u have big car be careful Check out is 11am not 12 and they will charge u if u stay extra I was told when I checked in. Tips for BW Invest in some sort of uniform that identifies ur employees Reviews are very important, so if you say you will contact people please do so ! Coffee and cookies at check in was nice Pool looked nice didn’t get a chance to use it since I was in a hurry both days , Restaurant also looked nice Overall I would give this a 5 out of 10 For the lady at check in and the lady in the night were terrible ! Other than that the place looks nice , it should I guess for a new hotel ,
ilovetravel13
All staff were friendly and courteous especially Nick in the dining room and Ibrahim the security guy. Both of them went out of their way to help us 3 gals. It felt like home. The outdoor hot tub was the best treat! We will come again!
Jsa1991
Terrible area for one very unsafe looking and then you walk inside to a unprofessional staff on top of it . two ladies doing nothing at the front desks did not welcome us , did not say hello and let us sit there until we said we need to check in . we asked for the " manager" who never came out... we heard her ask "what did we want" but never came out of her office . horrible from the start . not coming back Defintley wouldnt recommend . they do not know " hospitiality " what a joke
Cynthia G
I really wish there was some way I could give the Best Western NoHo Inn ZERO stars. I work as a travel manager for TV production, so I'm responsible for getting talent, crew members and producers all over the US and abroad. Today, I had to deal with unnecessary drama and wasted time I can't get back, all because of LIZBETH at the Front Desk. She refused to check in my camera operator, who was expected at the office for a production meeting. She claimed that no credit card authorization was on file. This happens, we send it again. No big deal, but not with Ms. Lizbeth. She said the GM has to approve. Great let's talk to the GM. Out today. Okay, call them their cell phone. Sorry, can't do that either. Well, we are at an impasse now and people are waiting. HOW IN THE WORLD IS THIS GOOD CUSTOMER SERVICE, or any SERVICE at all???? Long story short, she DID have the authorization form and was on some kind of power trip, I guess. Your staff represents your business Best Western NoHo. Don't bother with this nonsense. You have been warned.
chelseaa1414
The rooms are really nice. The area is pretty standard for North Hollywood on Burbank. I could barely sleep because of the noise level of other guests and a security guard there at almost 1am. There were children screaming in the pool till about a quarter to 11. I didn't sleep while I stayed there and had to be up at 4am to get to work. Overall it's really pretty and the rooms are super nice but quiet hours are almost nonexistent there so I'm definitely not returning.
tazlvr51
Booked a room for the Rose Bowl game. Stayed TWO nights. Staff (Frank & Jill), along with GM Teri, were so amazing. Warm welcome, clean rooms, excellent service!! Can't wait to return in the fall with my grandchildren to go to Universal Studios. EVERYTHING about this hotel was fantastic. The attention to detail, along with the furnishings, made this my new favorite Southern California destination. THANK YOU!!!
I was very disappointed in the time management of our dinner tonight. We ordered 2 burgers, 1 fish & chips and 2 salads. We received the burgers first (not cooked how we requested.) Then 10 mins later we received the fish and chips. Then a ridiculously long time later (we almost walked into the kitchen to ask what's happening) then we received the salads. At that point, 3 out of the 5 of us completed our dinners. It would have been nice if all of our dinners hit the table at the same time like a normal restaurant, or at least close to the same time. Second disappointment was that the taste of all the dinners weren't that great.
ForeverGypsy
The hotel is located around 10min walk from North Hollywood Metro which really saves time if u plan to visit universal and Hollywood blvd. Stores and some local restaurant opposite to the hotel building. Some ppl mentioned abt the neighborhood. But I find it quite alright, there are only a couple of homeless near the metro. The best thing abt the property is the free coffee machines, cookies and snacks in the lobby. The staff is helpful. The rooms are modern , clean and comfortable. It’s got a nice pool and outdoor area to sit down. Also there is a roof top sit down space for the guests. Overall I highly recommend this hotel , the price is on the higher side but I guess it’s the same in all LA.
AmERICa96
As many of the reviewers have already said, the bathrooms in this place are creepy. I stayed here with my wife and two teenagers. Trying to shower was so uncomfortable. We actually had to turn the bathroom lights off and use our cellphone lights as to not silhouette ourselves to the rest of the family. Motion sensor light came on whenever one of us used the bathroom, waking me up at least twice over the two night stay. Part of the vanity in the bathroom was broken and just left laying on the floor. One of the main reasons we booked this place was because of the pool/ hot tub. The hot tub was out of service indefinitely because they couldn’t figure out why it was leaking. Instead of draining it, they let it drip down into the parking lot below which dripped onto my car. The coffee pot we had didn’t work and when we got one that did, we realized that the amount it brews is too much for the cups they provide which made quite a mess the first time we used it. The room was clean and the staff was friendly, but this was not an experience I would want anyone else to go through. I don’t know if they can even address these issues, but I would give them the opportunity. I like most of the Best Westerns we’ve ever stayed at.
the staff was very helpful and welcoming.
On Saturday my visiting parents & I returned from a weekend family getaway to discover that there had been an apartment fire in my building that morning. Thankfully no one was hurt and the fire department acted quickly to contain it. Through the grace of God, my apartment was completely spared! But I am evacuated until the inspectors give the green light to return. So I booked a stay at the Best Western Noho for two nights because it's in my neighborhood. My place wasn't ready to return to after the first two nights, so I extended my stay for an additional night without incident. The inspection wasn't finished by this morning (4th day) so I needed one more night, which I booked online. When I went to the front desk to sign the paperwork I was told that I couldn't keep extending my stay one night at a time because each time I came down to sign for the room I was putting the staff at risk for exposure. I let them know I was evacuated & because things are up in the air for me that daily extensions are my best option. That's when Megan at the front desk let me know that she and her manager Terri made an exception for me with the first extension but will only allow me to book multiple nights from here on out. So there. Now, I understand limiting guest interactions which is why I followed all protocols for masks, hand sanitizer use & social distancing. I don't wish covid-19 on anyone. But I cannot see how accommodating my needs is putting anyone at a higher risk of exposure than had new guests been checking into the same room each day for four days. If a room gets booked, someone has to sign for it. That's how hotels work. And because of my extenuating circumstances, I can't predict how many nights I need, it could be one or 30!! If there is fear of accommodating a guest, then clearly that hotel is not in a position to offer hospitality & should shut down. Instead they accepted my money then policed my interactions based on a made up policy. As a black person I can't help but question if there is more to their unwillingness to accommodate. Needless to say, I cancelled my stay and I'm going where I will be treated with respect as a paying guest. After calling other hotels in my area, I've been assured me that as long as hotel safety protocol is being followed, daily extensions are allowed until it's safe for me to go back home. I must say that I am grateful to have a home to return to, it could have been worse. But the way I've been treated in a time of uncertainty does not sit right with me. *fin* #BlackDollarsMatter
This Best Western is newly re-modeled - looks like brand new. The room was comfortable and well appointed and clean. There was nice (and reasonably priced) small market area in the lobby to grab some drinks or snacks - and they also offered complimentary cookies, water, and coffee. As others have said, the neighborhood is a bit of a mixed bag. I have friends that live very nearby and even walking around a bit at night wasn't too intimidating - just use common sense city precautions. I do wish the hotel would have been a bit more secure - the entrance was sliding glass doors and the elevator was right by those doors. If the security guard wasn't in the vicinity, I can see it would not be difficult for someone to slip in and get up to the guest rooms. In fairness, I never saw the area without the security guard present. Another slightly odd thing was the notice that hotel guests were not allowed to have guests in their rooms from 10pm to 6am. I admittedly broke this rule as my friends visited me both nights I was there, even if it was just to make sure I made it to my room ok. Housekeeping did a great job as well - very thorough. Overall, I enjoyed my stay and would stay there again!
Hotel was nice but our car got s*** on, literally, by a leaking pipe in the garage. No refund was offered.
I’m back home now and had such an awesome trip to Cali and Canada that I will be reviewing all places we visited ——- I was skeptical to book here for a weekend of January for a friends wedding but had no choice because I decided to attend last minute and the holiday inn down the street was full Where other friends were staying , and my friends wedding was just down the street from both hotels , at first I was a little turned off because when I first checked in , front desk looked weird with desk and some ladies sitting down not wearing any type of uniform that identified them as hotel employees , they did not greet us until we our selves greeted them , the lady that checked us in (Jill) I’m pretty sure she must have been fairly new because it took her about 30 min to check us in and she seamed to have trouble doing it and the other lady next to her was just watching her not doing much , not sure what she was if she even worked there she had a flowy dress on with sandals and braids not sure if they are trying to be trendy but it just seamed weird , —just a little tip for BW invest in some staff uniform for front desk they look like guests , anyways after that I was kinda irritated since our flight was long , I just wanted to relax and shower and sleep , comfy clean beds , room was nice and new and very clean, the next morning I was getting ready for the wedding and I left in a hurry and left my do not disturb sign on , so I did not get my room cleaned which was my fault , so I called front desk about 10pm and did not get an answer I called 3x No answer I finally went down because I wanted just some fresh towels for the morning since I was going to leave for a hike at 6am, when I went down there was no one in the front desk , I literally waited 17min with no one around , finally out of the back comes out a lady (kampana) and I told her I had been waiting and she simply said “ what do u want” honesty very unprofessional, I asked her for towels , she gave me 2 and I left . Next morning I left again at 5:45am for my hike and didn’t take my do not disturb sign off again , my mistake , I returned around 11:30am and spoke to a housekeeper that was near my room she then called a lady since she couldn’t understand me very well , She introduced her self as a housekeeping supervisor (judy) I explained to her that I did not get my room serviced since I had left my do not disturb sign on and my friend was coming up to get me soon to grab some lunch , the only people I could identify that worked there btw were them since housekeepers had uniforms and she had a black pant suit with BW logo tag she apologized even tho it was my mistake and immediately called the housekeeper that was near and she and the housekeeper both cleaned my room right there and then , the next morning i was leaving my room and was pleasantly surprised when a young man named (Michael) offered to help me with my luggage As I was getting into elevator , I went down to the front desk to check out and was offered cookies and fresh coffee by the lady in the front desk who was nice but did not get her name since she was on the phone while she was checking me out and was not wearing a name tag I asked her if I can pls speak to a manager , I wanted to tell her about my experience and she said someone would contact me and since then almost 3 weeks no one has , Here are some tips for travelers —- If u want service don’t forget to take do not disturb sign off Parking is tight so if u have big car be careful Check out is 11am not 12 and they will charge u if u stay extra I was told when I checked in. Tips for BW Invest in some sort of uniform that identifies ur employees Reviews are very important, so if you say you will contact people please do so ! Coffee and cookies at check in was nice Pool looked nice didn’t get a chance to use it since I was in a hurry both days , Restaurant also looked nice Overall I would give this a 5 out of 10 For the lady at check in and the lady in the night were terrible ! Other than that the place looks nice , it should I guess for a new hotel ,
All staff were friendly and courteous especially Nick in the dining room and Ibrahim the security guy. Both of them went out of their way to help us 3 gals. It felt like home. The outdoor hot tub was the best treat! We will come again!
Terrible area for one very unsafe looking and then you walk inside to a unprofessional staff on top of it . two ladies doing nothing at the front desks did not welcome us , did not say hello and let us sit there until we said we need to check in . we asked for the " manager" who never came out... we heard her ask "what did we want" but never came out of her office . horrible from the start . not coming back Defintley wouldnt recommend . they do not know " hospitiality " what a joke
I really wish there was some way I could give the Best Western NoHo Inn ZERO stars. I work as a travel manager for TV production, so I'm responsible for getting talent, crew members and producers all over the US and abroad. Today, I had to deal with unnecessary drama and wasted time I can't get back, all because of LIZBETH at the Front Desk. She refused to check in my camera operator, who was expected at the office for a production meeting. She claimed that no credit card authorization was on file. This happens, we send it again. No big deal, but not with Ms. Lizbeth. She said the GM has to approve. Great let's talk to the GM. Out today. Okay, call them their cell phone. Sorry, can't do that either. Well, we are at an impasse now and people are waiting. HOW IN THE WORLD IS THIS GOOD CUSTOMER SERVICE, or any SERVICE at all???? Long story short, she DID have the authorization form and was on some kind of power trip, I guess. Your staff represents your business Best Western NoHo. Don't bother with this nonsense. You have been warned.
The rooms are really nice. The area is pretty standard for North Hollywood on Burbank. I could barely sleep because of the noise level of other guests and a security guard there at almost 1am. There were children screaming in the pool till about a quarter to 11. I didn't sleep while I stayed there and had to be up at 4am to get to work. Overall it's really pretty and the rooms are super nice but quiet hours are almost nonexistent there so I'm definitely not returning.
Booked a room for the Rose Bowl game. Stayed TWO nights. Staff (Frank & Jill), along with GM Teri, were so amazing. Warm welcome, clean rooms, excellent service!! Can't wait to return in the fall with my grandchildren to go to Universal Studios. EVERYTHING about this hotel was fantastic. The attention to detail, along with the furnishings, made this my new favorite Southern California destination. THANK YOU!!!
Restaurantji Recommends
I was very disappointed in the time management of our dinner tonight. We ordered 2 burgers, 1 fish & chips and 2 salads. We received the burgers first (not cooked how we requested.) Then 10 mins later we received the fish and chips. Then a ridiculously long time later (we almost walked into the kitchen to ask what's happening) then we received the salads. At that point, 3 out of the 5 of us completed our dinners. It would have been nice if all of our dinners hit the table at the same time like a normal restaurant, or at least close to the same time. Second disappointment was that the taste of all the dinners weren't that great.
The hotel is located around 10min walk from North Hollywood Metro which really saves time if u plan to visit universal and Hollywood blvd. Stores and some local restaurant opposite to the hotel building. Some ppl mentioned abt the neighborhood. But I find it quite alright, there are only a couple of homeless near the metro. The best thing abt the property is the free coffee machines, cookies and snacks in the lobby. The staff is helpful. The rooms are modern , clean and comfortable. It’s got a nice pool and outdoor area to sit down. Also there is a roof top sit down space for the guests. Overall I highly recommend this hotel , the price is on the higher side but I guess it’s the same in all LA.
As many of the reviewers have already said, the bathrooms in this place are creepy. I stayed here with my wife and two teenagers. Trying to shower was so uncomfortable. We actually had to turn the bathroom lights off and use our cellphone lights as to not silhouette ourselves to the rest of the family. Motion sensor light came on whenever one of us used the bathroom, waking me up at least twice over the two night stay. Part of the vanity in the bathroom was broken and just left laying on the floor. One of the main reasons we booked this place was because of the pool/ hot tub. The hot tub was out of service indefinitely because they couldn’t figure out why it was leaking. Instead of draining it, they let it drip down into the parking lot below which dripped onto my car. The coffee pot we had didn’t work and when we got one that did, we realized that the amount it brews is too much for the cups they provide which made quite a mess the first time we used it. The room was clean and the staff was friendly, but this was not an experience I would want anyone else to go through. I don’t know if they can even address these issues, but I would give them the opportunity. I like most of the Best Westerns we’ve ever stayed at.