Safeway bakery on Broadway did a fantastic job making my son’s birthday cake. It was flavorful, moist, and not too sweet - perfect for a birthday! The ordering process was very easy and pick up was fast and convenient. Thanks again!
Atmosphere: 5
Food: 5
Service: 5
Heres J.
JUST AWFUL Safeway is pretty bad in general, but this one is just awful. The employees are surly and unhelpful, the place is a big pain to get into and out of, and once you get in there, they have all these security gates, so you have to go out of your way to get to where you're going. This is major given that the place is roughly the size of two football fields. I was there today because they were out of an item I usually grab at the Grand Ave. store, and it was more of the same nonsense. On the plus side, they're open all night, but if you can help it, I recommend shopping during regular hours at another store. This isn't unique to 51st and Broadway Safeway, but they send out emails every week offering deals -- you click on the things you want -- and then when you get there, the payment system doesn't even give you the deals, and you have to argue with the employees, who, as mentioned, are horrible. Do yourself a favor and avoid this place like the plague that it is.
Lynnell C.
I shop online for groceries from this store one to two times a week, but I always seem to encounter issues with my orders. Most recently, on Wednesday of this week, I didn't receive my online order at all. It was incredibly frustrating trying to get in touch with the management there. I spent the entire day calling Safeway customer service for support. Despite customer service sending multiple emails and making numerous calls to the store, we made no progress. Eventually, I decided to visit the store in person (which was inconvenient because I might as well have shopped in person if that was the case). Unfortunately, they couldn't provide any information about my missing order or issue a refund since the manager wasn't available. They promised to pass on the information to management the next day. However, when I called in the morning, I was informed that management wouldn't be in that day. This lack of accountability and follow-through left me extremely frustrated. As a loyal customer, it's disheartening to go through such a hassle. I called again first thing this morning and finally spoke to management, who was standoffish and rude despite their mistake. I shouldn't have to deal with such attitudes when I'm just trying to resolve an issue with my order. I wish there was another Safeway in my area that offered delivery services, as I would choose a different store without hesitation. UPDATE: I placed another online order this morning, just before the deadline. I had to call customer service to prompt the store to start preparing my order because they never started on it. Unfortunately, the lazy person who shopped for my order missed half of the items, and they made substitutions despite my request not to do so. To make matters worse, they substituted for the most expensive items and then failed to deliver them along with all of my refrigerator items and freezer items that they got right. So I had to call to get a refund once again. I paid 200 dollars for groceries today, just to receive only less than 50 dollars worth! This experience has been incredibly disappointing, and I feel like this Safeway experience is even worse than dealing with PakNSav.
Holly F.
Absolutely the worst Safeway, even though it's nice and new and well stocked, you can never get a shopping cart. There appears to be no manager as you've got people with 50 items in the express check out. I only go here when I absolutely have to. It's easier to go to Village market, a little bit more expensive but the service is so much better. Safeway Rockridge needs leadership, security and shopping carts
Dexter D.
I appreciate that the Albertson's (parent of Safeway) "Business Manager" responded to my Yelp review of December 2022. I was invited to "feel free to reach out to us via chat or the 'contact' us page on our website with any floral products and flowers you were unable to find in stock so we can submit a request with our buyers for the floral department." Here's the deal. It is my "job" to shop at your store and pay for anything that I buy. It is your store personnels job to stock the merchandise that I want to buy. I presume that you know your business better than I do. If you have a floral department that sells a limited variety of flowers and colors and you only stock those flowers and colors to save on waste, then you will probably lose more customers and need even less variety. I'm not suggesting that you carry every type of flower in every color imaginable. I am suggesting that the Store Manager and the Floral Manager get together and talk about inventory variety and inventory control. If sales are such that it's not justified to carry more inventory, perhaps it's time to shutter the floral department for the store. If sales are such that items sell out on a regular basis, the build-to inventory probably needs to be adjusted up. Would it be acceptable for the Meat Department to run out of 80/20 Ground Beef or the Bakery to run out of Fresh Croissants? This morning at 11am, my wife found one color of lillies (magenta) and multiple bunches of roses. There were no daisies, chrysanthemums, tulips, or much of anything else. The next time this occurs, I will take a picture for my review. The Castro Valley store, which is our regular store has a much more robust selection every time we visit.
Yuri B.
The shelves are well stocked and the store is clean, but in just about every other area, this store fails. It's rare that there are carts or baskets at the entrance; you normally have to walk around the store to find one, or head back out to the parking lot to scrounge a cart. A maze of gates and locked cabinets on some items makes the place seem more like a prison commissary than a neighborhood grocery store. Very long checkout lines are the norm, even late at night, due to lack of staff. Many staff are incredibly unprofessional; one night the shoppers were treated to a shouting match between "security" personnel and a manager; security dude should have been fired on the spot for swearing at the top of his lungs in front of customers. No doubt pay is terrible, so it's hard to blame the employees. Corporate needs to return to putting an emphasis on customer service, rather than cutting costs to the bone. This place is the Walgreens of supermarkets.
George H.
I visited this location on 02/10th/2022 I bought some Groceries and moved to the cashier after waiting in thine for more than 10 minutes waiting on the cashier girls to serve the client ahead she was calling someone in her language, I don't have anything against that any way the customer was waiting and waiting and waiting and she didn't serve him so he canceled his order and left the Store then the guy next he paid and left then I moved ahead and I told her about the Mexican Zucchini I told her the price on the sign says 1.99 but something told me that something is wrong , when I got home I ask my wife to weigh the Zucchini to find that the girls it looks she doesn't know how to use her System to find the Items and the right price for these items for me I found that she charged me 2,99 per lb and I paid 4 Dollars extra for her mistake so my Question is how many people this Girl miss treated or Charged them Extra , it happened one time before in the same Store also on the night Shift luckily I was able to correct it before I leave the Store but this one until I got home the I weighed the few Zucchini I bought and I figured that she Charged me 4 extra dollar and the Disaster was when I called back the Store to speak with the Shift supervisor she was so rude very very rude and she was trying to justify what this girl did to me not knowing how many customers this girl miss treated and Charged them extras For me this time ur was 4 Dollars extra so my Question is how about other customers how much or how many times she doubled there price I think Safeway Should train there employee once they hire them because we work hard to make living not to lose it or to get Stolen in the Stores like Safeway Also they need to hire professional people know how to talk to customers over the phone and to hang up the phone in there customers faces, because we the customers are the ones who make your pay check
Jay D.
TLDR: the employees here are hella rude! This Safeway has been a no-go since they started routing customers like rats in a maze through their anti-security matrix and for some reason reduced their number of shopping carts and baskets to almost zero, so I usually avoid it. Today I was near the plaza and needed to do some grocery shopping so I decided to chance it, which I now seriously regret. The customer service experience I had there today was so outrageously bad and unbelievable that the employees involved could've appeared in an episode of Punk'd. I had finished loading about $60 worth of groceries into my bag at the self check out when I swiped a box of TheraFlu with a 50% off sticker on it from that rack in the back. The screen presented a message saying that I needed an employee to verify this coupon. I looked around and there were no employees in or around the self checkout area. The screen then said "an employee is on their way to assist you", so I waited. And waited. And waited. I tapped the screen a couple times, but it was locked on this message and I couldn't go back or forward. After literally five minutes of waiting without an employee in sight - no exaggeration - a woman in a Safeway uniform came into the self check area with a coupon insert in her hand and began to help the gentleman next to me. I waited until there was a pause in their interaction and then asked When you are done helping him could you please help me? She did not respond or acknowledge that I was speaking. She began to interact with the man again, so I waited, and then when they weren't speaking and he was poking around on his phone looking for a coupon, I said Excuse me, could you help me when you are done there? Again, she acted as if I was invisible and not speaking at all. At this point, I began to think that she might have a hearing disability, so I stepped around to where I could see her face, still keeping plenty of space between her and I. Excuse me, I said. I've been trying to get your attention and I'm not sure if you've heard me. "I don't work in this department," she said sharply without looking at me. I was shocked by her rudeness, but said "Is there somebody who does?" At this point, I had probably been waiting somewhere between 8 to 10 minutes to check out this final item and leave. She did not answer this inquiry, and walked away without speaking to me again when she was done helping the man. Finally the woman who did work self check-out showed up, and I asked her if she could check me out. She also completely ignored me and acted as if I was not speaking to her, crossing to the other side to help another customer who had been there for maybe one minute. When there seem to be a pause in their interaction, I walked over and said Excuse me could you please help me check out, I've been waiting a long time and I just want to finish this up. The bad vibe she threw up at me could've peeled paint from the walls, but she did come over to brusquely approve the coupon, but then, when the screen said, please swipe barcode again to complete transaction, she walked back to the other woman she was helping with the box of TheraFlu in her hand! I tried to get past that screen, but it was locked. I walked across the self checkout area to ask her if I could just have the box that was in her hand to check out, and when I got closer, I heard her telling the customer that I had an attitude and thought that I should be helped before everyone else etc. When I approached she very sharply and rudely said I'm helping this customer now, I already checked you out. I pointed out that she had the box of TheraFlu in her hand - which she was obviously unaware of - and then she huffed and puffed her way all the way back over to scan it, which she then somehow messed up, at which point I asked her to just cancel THAT transaction. She jabbed at the screen angrily and then began to unpack my carefully packed groceries. It's worth mentioning here that I'm an ampute
Les B.
Sure needs to be visited by Supervision. Staff has a very poor attitude towards the customers. Staff were more interested in getting the store ready for Valentines Day than it cared about the current customers. I was told they could not locate a shopping cart for my 91 year old mother because it was not a customer service requirement. Get That! Not a requirement of the customer service! As this individual continued to converse with other women in the floral area as if I really didn't matter to her if I was there to shop or not, it seemed it was so much more important to her that the Valentines ballon's had a higher priority than me.The PIC who I previously requested brought me a shopping cart with a very snark closing. I was then able to join my wife and mother to continue their shopping within the store without any further complaint. Shame on this Corp. for disrespecting their customers when there are several other choices to the customers to do their shopping. It's not right!
Fely Jhae E.
This safeway on Broadway is located in a nice area. I'm glad it's located near the habit and starbucks plus a couple other stores. The indoors is pretty nice as well and the workers are easily accessible for help. If I were to grab groceries, I'd go to this safeway.
The world would be a better place if Safeway didn't exist and I mean this w every fiber of my being
Heather J.
Carts are a problem, usually. Not a big deal. It happens. But these locked cages for laundry detergent are ridiculous. I waited 15 minutes for someone to show up. Had to track down an employee. Finally a different dude shows up. And he gives me attitude about he's the only guy working the floor. I don't blame this guy, but the store management is off their rocker. If it takes 15 minutes to get into one of your several pointless cages from corporate, hire another person to help. Maybe they can help with carts too...
DJ Justin C.
This Safeway is absolutely the worst place to shop. First of all they have blocked off most entrances and exits making it impossible to even get in the store. Secondly you can never find a cart. Thirdly the lines are so long. I will avoid this store at any cost.
Ray T.
Not sure, this location has changed a lot over the last several years. The "receipt scan," to exit self checkout is a bit much. My position is this, if you have to do all of that, then just move your store to a "better," location.....
Matt K.
This is my local Safeway and the only reason I go back is because of the pharmacy, which is usually quick and friendly. First of all, the store makes you feel like a criminal just by walking in. You need to go through all of these gates and bars just to get in. Then after that, you get the privilege of waiting in a line that wraps around the entire store at 5pm on a Monday for the one cashier or the self checkout with 2 or 3 registers out of order. After all of that you get home with your perscription and you find that the box of ice cream bars you bought were all melted inside of the wrappers. Makes you think about the quality of the rest of the frozen goods.
Safeway bakery on Broadway did a fantastic job making my son’s birthday cake. It was flavorful, moist, and not too sweet - perfect for a birthday! The ordering process was very easy and pick up was fast and convenient. Thanks again!
Atmosphere: 5
Food: 5
Service: 5
JUST AWFUL Safeway is pretty bad in general, but this one is just awful. The employees are surly and unhelpful, the place is a big pain to get into and out of, and once you get in there, they have all these security gates, so you have to go out of your way to get to where you're going. This is major given that the place is roughly the size of two football fields. I was there today because they were out of an item I usually grab at the Grand Ave. store, and it was more of the same nonsense. On the plus side, they're open all night, but if you can help it, I recommend shopping during regular hours at another store. This isn't unique to 51st and Broadway Safeway, but they send out emails every week offering deals -- you click on the things you want -- and then when you get there, the payment system doesn't even give you the deals, and you have to argue with the employees, who, as mentioned, are horrible. Do yourself a favor and avoid this place like the plague that it is.
I shop online for groceries from this store one to two times a week, but I always seem to encounter issues with my orders. Most recently, on Wednesday of this week, I didn't receive my online order at all. It was incredibly frustrating trying to get in touch with the management there. I spent the entire day calling Safeway customer service for support. Despite customer service sending multiple emails and making numerous calls to the store, we made no progress. Eventually, I decided to visit the store in person (which was inconvenient because I might as well have shopped in person if that was the case). Unfortunately, they couldn't provide any information about my missing order or issue a refund since the manager wasn't available. They promised to pass on the information to management the next day. However, when I called in the morning, I was informed that management wouldn't be in that day. This lack of accountability and follow-through left me extremely frustrated. As a loyal customer, it's disheartening to go through such a hassle. I called again first thing this morning and finally spoke to management, who was standoffish and rude despite their mistake. I shouldn't have to deal with such attitudes when I'm just trying to resolve an issue with my order. I wish there was another Safeway in my area that offered delivery services, as I would choose a different store without hesitation. UPDATE: I placed another online order this morning, just before the deadline. I had to call customer service to prompt the store to start preparing my order because they never started on it. Unfortunately, the lazy person who shopped for my order missed half of the items, and they made substitutions despite my request not to do so. To make matters worse, they substituted for the most expensive items and then failed to deliver them along with all of my refrigerator items and freezer items that they got right. So I had to call to get a refund once again. I paid 200 dollars for groceries today, just to receive only less than 50 dollars worth! This experience has been incredibly disappointing, and I feel like this Safeway experience is even worse than dealing with PakNSav.
Absolutely the worst Safeway, even though it's nice and new and well stocked, you can never get a shopping cart. There appears to be no manager as you've got people with 50 items in the express check out. I only go here when I absolutely have to. It's easier to go to Village market, a little bit more expensive but the service is so much better. Safeway Rockridge needs leadership, security and shopping carts
I appreciate that the Albertson's (parent of Safeway) "Business Manager" responded to my Yelp review of December 2022. I was invited to "feel free to reach out to us via chat or the 'contact' us page on our website with any floral products and flowers you were unable to find in stock so we can submit a request with our buyers for the floral department." Here's the deal. It is my "job" to shop at your store and pay for anything that I buy. It is your store personnels job to stock the merchandise that I want to buy. I presume that you know your business better than I do. If you have a floral department that sells a limited variety of flowers and colors and you only stock those flowers and colors to save on waste, then you will probably lose more customers and need even less variety. I'm not suggesting that you carry every type of flower in every color imaginable. I am suggesting that the Store Manager and the Floral Manager get together and talk about inventory variety and inventory control. If sales are such that it's not justified to carry more inventory, perhaps it's time to shutter the floral department for the store. If sales are such that items sell out on a regular basis, the build-to inventory probably needs to be adjusted up. Would it be acceptable for the Meat Department to run out of 80/20 Ground Beef or the Bakery to run out of Fresh Croissants? This morning at 11am, my wife found one color of lillies (magenta) and multiple bunches of roses. There were no daisies, chrysanthemums, tulips, or much of anything else. The next time this occurs, I will take a picture for my review. The Castro Valley store, which is our regular store has a much more robust selection every time we visit.
The shelves are well stocked and the store is clean, but in just about every other area, this store fails. It's rare that there are carts or baskets at the entrance; you normally have to walk around the store to find one, or head back out to the parking lot to scrounge a cart. A maze of gates and locked cabinets on some items makes the place seem more like a prison commissary than a neighborhood grocery store. Very long checkout lines are the norm, even late at night, due to lack of staff. Many staff are incredibly unprofessional; one night the shoppers were treated to a shouting match between "security" personnel and a manager; security dude should have been fired on the spot for swearing at the top of his lungs in front of customers. No doubt pay is terrible, so it's hard to blame the employees. Corporate needs to return to putting an emphasis on customer service, rather than cutting costs to the bone. This place is the Walgreens of supermarkets.
I visited this location on 02/10th/2022 I bought some Groceries and moved to the cashier after waiting in thine for more than 10 minutes waiting on the cashier girls to serve the client ahead she was calling someone in her language, I don't have anything against that any way the customer was waiting and waiting and waiting and she didn't serve him so he canceled his order and left the Store then the guy next he paid and left then I moved ahead and I told her about the Mexican Zucchini I told her the price on the sign says 1.99 but something told me that something is wrong , when I got home I ask my wife to weigh the Zucchini to find that the girls it looks she doesn't know how to use her System to find the Items and the right price for these items for me I found that she charged me 2,99 per lb and I paid 4 Dollars extra for her mistake so my Question is how many people this Girl miss treated or Charged them Extra , it happened one time before in the same Store also on the night Shift luckily I was able to correct it before I leave the Store but this one until I got home the I weighed the few Zucchini I bought and I figured that she Charged me 4 extra dollar and the Disaster was when I called back the Store to speak with the Shift supervisor she was so rude very very rude and she was trying to justify what this girl did to me not knowing how many customers this girl miss treated and Charged them extras For me this time ur was 4 Dollars extra so my Question is how about other customers how much or how many times she doubled there price I think Safeway Should train there employee once they hire them because we work hard to make living not to lose it or to get Stolen in the Stores like Safeway Also they need to hire professional people know how to talk to customers over the phone and to hang up the phone in there customers faces, because we the customers are the ones who make your pay check
TLDR: the employees here are hella rude! This Safeway has been a no-go since they started routing customers like rats in a maze through their anti-security matrix and for some reason reduced their number of shopping carts and baskets to almost zero, so I usually avoid it. Today I was near the plaza and needed to do some grocery shopping so I decided to chance it, which I now seriously regret. The customer service experience I had there today was so outrageously bad and unbelievable that the employees involved could've appeared in an episode of Punk'd. I had finished loading about $60 worth of groceries into my bag at the self check out when I swiped a box of TheraFlu with a 50% off sticker on it from that rack in the back. The screen presented a message saying that I needed an employee to verify this coupon. I looked around and there were no employees in or around the self checkout area. The screen then said "an employee is on their way to assist you", so I waited. And waited. And waited. I tapped the screen a couple times, but it was locked on this message and I couldn't go back or forward. After literally five minutes of waiting without an employee in sight - no exaggeration - a woman in a Safeway uniform came into the self check area with a coupon insert in her hand and began to help the gentleman next to me. I waited until there was a pause in their interaction and then asked When you are done helping him could you please help me? She did not respond or acknowledge that I was speaking. She began to interact with the man again, so I waited, and then when they weren't speaking and he was poking around on his phone looking for a coupon, I said Excuse me, could you help me when you are done there? Again, she acted as if I was invisible and not speaking at all. At this point, I began to think that she might have a hearing disability, so I stepped around to where I could see her face, still keeping plenty of space between her and I. Excuse me, I said. I've been trying to get your attention and I'm not sure if you've heard me. "I don't work in this department," she said sharply without looking at me. I was shocked by her rudeness, but said "Is there somebody who does?" At this point, I had probably been waiting somewhere between 8 to 10 minutes to check out this final item and leave. She did not answer this inquiry, and walked away without speaking to me again when she was done helping the man. Finally the woman who did work self check-out showed up, and I asked her if she could check me out. She also completely ignored me and acted as if I was not speaking to her, crossing to the other side to help another customer who had been there for maybe one minute. When there seem to be a pause in their interaction, I walked over and said Excuse me could you please help me check out, I've been waiting a long time and I just want to finish this up. The bad vibe she threw up at me could've peeled paint from the walls, but she did come over to brusquely approve the coupon, but then, when the screen said, please swipe barcode again to complete transaction, she walked back to the other woman she was helping with the box of TheraFlu in her hand! I tried to get past that screen, but it was locked. I walked across the self checkout area to ask her if I could just have the box that was in her hand to check out, and when I got closer, I heard her telling the customer that I had an attitude and thought that I should be helped before everyone else etc. When I approached she very sharply and rudely said I'm helping this customer now, I already checked you out. I pointed out that she had the box of TheraFlu in her hand - which she was obviously unaware of - and then she huffed and puffed her way all the way back over to scan it, which she then somehow messed up, at which point I asked her to just cancel THAT transaction. She jabbed at the screen angrily and then began to unpack my carefully packed groceries. It's worth mentioning here that I'm an ampute
Sure needs to be visited by Supervision. Staff has a very poor attitude towards the customers. Staff were more interested in getting the store ready for Valentines Day than it cared about the current customers. I was told they could not locate a shopping cart for my 91 year old mother because it was not a customer service requirement. Get That! Not a requirement of the customer service! As this individual continued to converse with other women in the floral area as if I really didn't matter to her if I was there to shop or not, it seemed it was so much more important to her that the Valentines ballon's had a higher priority than me.The PIC who I previously requested brought me a shopping cart with a very snark closing. I was then able to join my wife and mother to continue their shopping within the store without any further complaint. Shame on this Corp. for disrespecting their customers when there are several other choices to the customers to do their shopping. It's not right!
This safeway on Broadway is located in a nice area. I'm glad it's located near the habit and starbucks plus a couple other stores. The indoors is pretty nice as well and the workers are easily accessible for help. If I were to grab groceries, I'd go to this safeway.
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The world would be a better place if Safeway didn't exist and I mean this w every fiber of my being
Carts are a problem, usually. Not a big deal. It happens. But these locked cages for laundry detergent are ridiculous. I waited 15 minutes for someone to show up. Had to track down an employee. Finally a different dude shows up. And he gives me attitude about he's the only guy working the floor. I don't blame this guy, but the store management is off their rocker. If it takes 15 minutes to get into one of your several pointless cages from corporate, hire another person to help. Maybe they can help with carts too...
This Safeway is absolutely the worst place to shop. First of all they have blocked off most entrances and exits making it impossible to even get in the store. Secondly you can never find a cart. Thirdly the lines are so long. I will avoid this store at any cost.
Not sure, this location has changed a lot over the last several years. The "receipt scan," to exit self checkout is a bit much. My position is this, if you have to do all of that, then just move your store to a "better," location.....
This is my local Safeway and the only reason I go back is because of the pharmacy, which is usually quick and friendly. First of all, the store makes you feel like a criminal just by walking in. You need to go through all of these gates and bars just to get in. Then after that, you get the privilege of waiting in a line that wraps around the entire store at 5pm on a Monday for the one cashier or the self checkout with 2 or 3 registers out of order. After all of that you get home with your perscription and you find that the box of ice cream bars you bought were all melted inside of the wrappers. Makes you think about the quality of the rest of the frozen goods.